Job Title:
Virtual Demand Generation Specialist
Job Description
The responsibilities of Demand Generation Specialist are:
- Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)
- Identify leads and conduct lead management
- Successful execution of permanent and segment specific telemarketing campaigns
- To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.
Responsibility/Activity
Client Management:
- Answer product inquiries via phone, chat and email following the policies and procedure.
- Generate quality leads following the company sales qualification process.
- Gather client’s feedback and business pains to provide the appropriate solution.
- Provide full support to clients following the protocols focusing on the set quality standards.
- Give accurate information to customers while maintaining a professional and courteous attitude.
- Input accurate information into customer management system to properly initiate sales process.
- Successful execution of permanent and segment specific telemarketing campaigns.
- Meet and exceed established sales goals.
- Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support. Monitor the client’s request and update accordingly.
Knowledge Management:
- Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
- Proactively research problems and solutions and share this information with the team. Monitor team member’s performance daily
- Prepare performance and other reports requested by supervisors
- Perform other tasks assigned by management within the competence
- Follow up all operational issues
Training and Development
- Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support
- Coach team members
Requirements (MUST HAVE)
- High school degree required, College degree preferred
- Minimum 1 year in Sales/Lead generation related experience
- Minimum 1 year experience in Account Management
- Minimum 1 year working experience in IT Industry or with good IT knowledge on Server, Storage, Network and etc.
- Minimum 1 year experience with Customer Relationship Management (CRM) tool Excellent communication skills both verbal and written in local language and English
- Strong communicator, strong organizing abilities and process-oriented work style
- Specialist Expertise (preferred) - Interest in Technology and willing to learn more about assigned systems technologies
- Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
- Planning & Organizing - Ability to multitask, plan and prioritize workload
- Experience of dealing with clients and ability to deal with virtual teams
- Resilience - Demonstrates resilience and ability to work on own initiative
- Problem Solving - Demonstrates problem solving and troubleshooting skills Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets language and English
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time2024-07-31
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