Customer Service Advisor with German - 100% remote

Summary

Description

Your Responsibilities:

• Customer service for a leading tobacco industry player via chat, email, and phone.
• Providing information on order status, deliveries, complaints, and returns.
• Helping customers resolve technical issues, such as those related to charging and operating tobacco heating devices.
• Supporting customers in selecting the right products and proposing solutions tailored to their needs.
• Active sales of devices, cartridges, and other products.

Our Requirements:

• Very good German language skills - C1.
• Communication skills and customer focus.
• Efficient computer skills.
• Independent, accurate, and well-organized.
• Sales experience or the ability to conduct sales conversations is preferred.
• Experience in customer service or working with CRM systems.

This is what we offer:

• A base salary of PLN 7,000 gross,
• A bonus of up to PLN 950 for quality work and goal achievement, plus an additional bonus for every device sold,
• 100% remote work from anywhere in Poland,
• Comprehensive onboarding and product training – you don't need to know the tobacco industry – we'll teach you everything,
• A benefits package (private healthcare, MyBenefit cafeteria, MultiSport card, life insurance)