Customer Service Specialist

Job Title:

Customer Service Specialist

Job Description

We are looking for Customer Service Specialists, to join our vibrant team, at our Robina Delivery Centre working with one of Australia’s leading superannuation funds.

Key Role Details:

· Start date 5th August, 2024

· $26.18 per hour + super and penalty rates (this will increase 01/07/2024)

· Permanent, full-time opportunities

· Operating Hours: Monday to Friday 8am – 8pm

· Inbound only - no sales/cold calling - contact centre role

· 4 weeks full time paid training

Key Responsibilities:

· First point of contact for customer service and account management

· Understand individual customer needs and deliver a personalised experience

· Assist customers to understand their superannuation requirements

· Support customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and email

· Guide employers through their employee superannuation obligations

· Conduct eligibility checks for early release of super

· Work across systems and knowledge base to successfully address customer enquiries

· Maintain strict confidentiality while dealing with personal and sensitive information

What's in it for you?

· Permanent employment opportunity

· Career progression opportunities

· Perks and partnership discounts with well-known brands

· Supportive team environment

· Free Parking & Vibrant office in central Robina

· Reward and recognition programs

· Free Employee Assistance Program (EAP) for all staff and immediate family members

· An exciting role in an award-winning workplace

· 4 weeks paid training

Who are you?

You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but customer service skills are a must!

· Must have full working rights in Australia and be at least 18 years of age

· Confident and capable in using computers and systems

· Passionate about customer service and an excellent communicator

· Ability and desire to achieve targets and KPI’s

· Efficient investigation and problem-solving skills

· Ability to adapt and retain product knowledge in dynamic and evolving markets

Concentrix is a global brand, at our established Australian sites in Ballarat, Brisbane, Robina, and Townsville we live our vison to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.

If you are excited to take on a new exciting new role, APPLY NOW!

*Applicants must have the ability to complete background, police, & credit checks.

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time

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