Summary
Inbound calls dealing with customer enquiries
Description
Step into a Career that Transforms!
Are you looking for a vibrant work environment where you can make a real difference? We are seeking enthusiastic individuals to join our customer-focused contact center team in the UK.
Why Join Us?
- Hours: Work from Monday to Thursday, 8 am to 8 pm (7 pm from January), and Friday 8 am to 6 pm. Enjoy shorter Saturday shifts from 8 am to 4 pm (1 pm from January).
- Supportive Environment: During training, benefit from standard hours of 9 am to 5 pm.
- Diverse Channels: Engage with customers through phone and providing top-notch service.
- Comprehensive Services: Address customer inquiries, manage billing and payments, resolve service issues, and handle complaints with empathy and efficiency.
- Salary: £12.25ph - £25,480 pa
Key Responsibilities:
- Deliver timely, accurate, and empathetic responses to customer queries.
- Resolve issues at the first point of contact whenever possible.
- Maintain compliance with regulatory standards.
- Enhance customer satisfaction and trust.
What We Offer:
- Engaging Work: Handle a variety of interactions, including inbound and outbound calls, emails, and social media responses.
- Professional Growth: Receive ongoing training and development opportunities.
- Inclusive Culture: Support vulnerable customers and ensure compliance with all relevant legislation.
Join us in providing exceptional service and making a positive impact every day! Apply now to become a part of our dedicated team.
