Job Title:
Senior Specialist, Sales Support (Greater China + Hong Kong)Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.As a Senior Sales Support Specialist in our team, you will:
3+ years of relevant working experience
Knowledge of Microsoft products including Word and Excel (can perform advanced functions)
Have necessary skills for email, phone and video communication
Handle confidential information with complete integrity
Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
Accustomed to identifying and recommending corrective action for moderately complex issues
Experience following scripts and processes according to contractual agreements
Experience learning new technology and data
We’ll be a great match if you have:
Provide administrative sales support to our internal and external stakeholders for Greater China Region territory. The ability to drive business conversation in English and Chinese will be required. Having Cantonese dialect proficiency will be helpful for the role as it involves Hong Kong territory management.
Maintain quote documentation with accurate pricing and configurations
Prepare quotes for contract renewals
Ensure the integrity of client information is maintained in the database systems
Manage Excel (can perform advanced functions)
Perform bookings (Purchase Order processing) and booking reconciliation
Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
Focus on customer needs and communicate with Senior Sales Support staff and management.
Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
Maintain Knowledge Base Tools, including a CRM
Identify and call out operational risks to management for review and consideration
Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
Location:
SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2Language Requirements:
English (Required), Yue (Cantonese) (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents