Account Manager (Japanese Speaker)

Job Title:

Account Manager (Japanese Speaker)

Job Description

Duties and Responsibilities:

▪ Ensures that client’s customers are consistently satisfied with the client’s products and services, and resolves escalated issues ▪ Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives ▪ Evaluates the client's customer needs and proposes potential solutions ▪ Serves as a single point of contact for the client customer and may coordinate the work of client service teams ▪ Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction ▪ Manage external competitive pressures and effectively handle objections ▪ Work with multiple stakeholders, building effective relationships with decision-makers at all levels ▪ Responsible for managing sales territory and achieving monthly quotas ▪ Negotiate skillfully in tough situations ▪ Identify risk and barriers to success; develop contingency plans when necessary ▪ Identify opportunities for additional product or service sales ▪ Use data to help influence buying/renewal process.

 

Qualifications:

▪ Bachelor’s degree preferred

▪ 6-8+ years working in a sales or account management preferred

▪ Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships

▪ Experience in high volume calling preferred

▪ Proven track record of success in sales or account management

▪ Passion for exceptional customer experience and sales

▪ Aptitude to learn and optimize new technology and data

▪ Problem-solving skills

▪ Excellent knowledge of MS Office programs

▪ Excellent verbal and written communication skills

 ▪ Experience working with Salesforce.com or similar CRM required

▪ Demonstrated ability to prioritize and multi-task in a time-sensitive environment

▪ Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences

 ▪ Execute high level of independent judgement and critical thinking

 ▪ Professional and polished demeanor

Location:

CHN Dalian - 18 Software Park

Language Requirements:

English, Japanese

Time Type:

Full time2024-06-24

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