Job Title:
M365 Apps Engineer(M/W/D)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services. What we do best Customer Engineers provide multiple services to our Enterprise customers to increase systems availability, resolve important issues, and improve the health of our customers' environments.
We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve important situations. Customer Engineers deliver onsite and dedicated services for Microsoft's Premier customers Expertise
Requirements
Must have german language B2+
Handle customer important issues and work in difficult situations
Technical Expertise Required 5+ years of Office 2016/M365 Apps related experience
Understanding in on-premises Office LTSC Versions/M365 Apps and Architecture for Windows Basic understanding in on-premises LTSC Versions/M365 Apps for Mac ·
Deep in environment specific scenarios with third party and Add-Ins
Basic Knowledge: Deployment And Configuration
Licensing of perpetual and subscription versions and activation :
Maintenance within fixed and modern lifecycle policy :
Focus areas: Local group policies : Cloud policies : Focusing on desktop app: Outlook preferred Tool based Office troubleshooting skills : Tool based Outlook troubleshooting :
Further Knowledge:M365 Apps Admin Center capabilities : M365 Apps deployment options ((SCCM)/MECM/Intune/Cloud Update) Cloud apps : Office for the web apps (Word, Excel, PowerPoint, Outlook)
Experience in migration projects: Changing from MSI-based installation to C2R-based installation On-premises to on-premises: Office 2016 to Office 2019/ Office LTSC 2021
On-premises to evergreen: Office 2016 to/ O365/ M365 Apps :
Changing between versions of C2R- On-premises to on-premises: Office 2019 to Office LTSC 2021 : On-premises to evergreen: Office 2019/LTSC 2021 to M365 Apps
Location:
DEU Work-at-Home Dusseldorf
Language Requirements:
Time Type:
Full time
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