Customer Service Advisor

We are looking for experienced Customer Service Agents to work within our fantastic broadcast television channel team to help answer our viewers questions & queries! 

Pay - £11.48 per hour – paid every 2 weeks! 

Hybrid model – work on site based in Belfast City Centre 3 days per week & the remaining days from the comfort of your own home. 

Full time permanent role – Contracted to 40 hours paid production on a rotational shift pattern between 7.30am – 8pm Monday to Friday and 9am – 7pm Saturday & Sunday. 

You will support viewer enquires through personalised email responses, phone, and social media contacts. Our goal is to provide a positive viewer experience through efficient, friendly, and high-quality responses. You will provide information, handle complaints, and promote the brand as well as its products and services.  

We offer game-changing benefits when you work at Concentrix…  

• Discount on car and home insurance with AXA! 

• 28 days paid holidays. 

• Refer a friend incentive.  

• Pension Scheme: auto enrolment after 92 days employment (if eligible). 

• Employee Assist Program- a range of support and resources, accessed free. 

• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.  

• Group Life Assurance: open to all UK employees from day 1 of employment.  

• Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).  

• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents. 

• Eyecare vouchers.  

• PUREGYM Discount & 0% joining fee. 

What you’ll need: 

• Minimum 6 months experience in customer journey interactions. 

• Excellent communication skills: verbal, written, listening, probing & reading. 

• Knowledge of social issues and things going on in the world. 

• Technical mindset with the ability to multitask. 

• Be able to work as part of a strong and collaborative team. 

• You must have a minimum broadband speed of 10mgbs and a private room at home to work.  

• Experience in working in television/media focused environment – desired. 

• Experience in working with social media in a similar environment – desired. 

We can teach you the rest! 

What are you waiting for? Apply today! 

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristics.