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Our vision is our North Star. Our vision is to be the greatest customer engagement company in the world, rich in diversity and talent — powered by creativity and technology.
We achieve our vision by living our culture every day. Our culture beliefs are more than what you can see on our website or in our hallways. These are words that our people live by, and they guide our decisions daily. Our culture is… simply a shared way of doing something with passion.
Our culture
We are not here for the status quo!
We are changing the game in the pursuit of excellence.
We are fighting for better brand experiences.
Championing our people.
Acting with integrity. Collaborating constructively.
Always with examplary character!
We win only when our clients win.
We are One Team, One Company.
To challenge conventions. To deliver outcomes unimagined. By creating experiences that go beyond WOW.
Five simple ideas guide us every day:
Doing right DNA
Game-changing mindset
Technology for good
The power of one
Global presence, local relevance
To learn more, visit https://www.concentrix.com/our-promise/
The Employee Value Proposition is the value we provide our people as a reward for their talent and contribution to our business. The EVP contains competitive, differentiated, and unique elements and is a practical implementation of the employer’s vision and brand in tangible and intangible value for the employees. Pay, benefits, and career development are common examples of an EVP, but technology, remote or hybrid work, and flexibility are equally important for our people.
Our goal for our people is for them to feel valued and recognized. Together, we strive to create a positive environment. On a regular day as a game-changer, you might grab a coffee with a colleague, solve a client’s biggest challenge, learn a new skill through the company’s training opportunities, or celebrate your team’s wins.
How do you feel? It’s a simple question. But it’s not always a simple answer. We get it and we’ve got you covered. It’s everything from mental health-trained team members to confidential programs and apps that help you manage your wellbeing. Sometimes happiness takes work. And we want you to have every ounce of support you need to feel good inside and out.
Concentrix values and encourages feedback in the workplace. We focus on promoting transparency among our teams, and we strive to create an authentic environment where everyone’s contribution and suggestions are welcome and appreciated.
We are not looking for perfect people; we just aim to be the right team for you. We are a global community of game-changers from diverse backgrounds, so every one of us brings a unique value from students to parents and from entry-level to executive professionals. We believe in everyone’s potential, so that’s why we are sometimes flexible with the job requirements as long as you share our values.
At Concentrix, whether you’re a Customer Service Representative, Team Leader, Operations Manager, or CEO, you will work in our modern customer experience center facilities or from home alongside game-changers who are just as passionate about total experience as you.
Working at a customer experience center is both a rewarding and challenging experience. From Customer Service Representatives to Project Managers and Support Functions, a job in a site location requires creative and analytical thinking to solve problems. Although it will all depend on the role and level of experience, your responsibilities revolve around adding value to our clients and their customers. The hard and soft skills you acquire can help you forge a career path in General Management & Leadership, HR & Recruitment, Operations, Marketing & Communications, Finance, and many more.
The Think Human Foundation is an endowment fund created in 2019. It supports non-profits where Concentrix operates to empower communities. For more information on our initiatives, please visit our Think Human Foundation website.
At Concentrix, Environmental, Social, and Governance (ESG) refers to our sustainable and ethical corporate practices. This is our way to ensure accountability and manage our corporation’s impact, such as carbon footprint reduction, impact hiring, women in leadership, and philanthropy. For more information on our initiatives and achievements, please take a look at our ESG page.
Impact sourcing is the practice by which companies hire and provide career development opportunities to individuals from marginalized communities. This is more than a Corporate Social Responsibility initiative and rather a business model that can help organizations meet and exceed their quality and staffing objectives. By employing people who have limited opportunities, often from low-income areas, companies can contribute to the well-being of their businesses, people, and local communities. Concentrix is a strong advocate for diversity and inclusion and welcomes employees from all walks of life.
We believe in doing right by and for people – and this extends to our benefits package. For more information, please visit our Benefits page.
Yes. At Concentrix, building careers and friendships go hand-in-hand. Not only do we encourage you to build friendships, but also bring your friends to join us! For more information, check with the recruitment team in the country in which you work.
Yes, it is possible to work on weekends. This will depend on your team and the project that you are working on.
At Concentrix, we provide a wide range of career opportunities for professionals of all experience levels. Please select the category when searching for a job to apply for the department that you’re interested in.
We’re looking for game-changers who bring energy, passion, and a unique set of skills and talent. Your enthusiasm, work ethic, and values are the important part. The experience will come along the way.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.
Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
To make changes to your application after submitting it, please contact our recruitment team in the country where you have applied.
You are always welcome to apply for multiple positions, but please make sure to do so for each role individually.
Your CV should offer an overview of your work experience, your personal abilities, and your language skills.
Yes. If you would like to work for Concentrix but have not yet found a job that meets your needs and expectations, please fill out a speculative application.
You can prepare for your online test by reviewing basic grammar and vocabulary concepts, as well as any computer skills you may be tested on.
You can expect to be tested in areas such as language proficiency, computer proficiency, customer support, and typing skills. For work-from-home roles, your internet speed and system requirements will also be tested. The assessment is timed, so please make sure you are in a comfortable environment where you are unlikely to experience interruptions. Once you open the module, the clock starts ticking.
For any technical issues, please contact our recruitment team immediately in the country where you have applied.
Yes, you are always welcome to apply to Concentrix again after being rejected for a role.
Handling personal data is a priority at Concentrix. We comply with all legally required deletion periods, and your personal data will only be used to process your application. Upon request, our recruitment team can erase your data before the deletion period ends.
Transparent feedback is important to us. You are welcome to tell us about your recruitment experience by email or phone.
Salaries vary from team to team. The minimum salary you can earn as a Customer Advisor is €13,80 gross per hour.
If you are employed directly through Concentrix, your salary will be paid around the 20th of each month. If you are employed through an employment agency, this may vary.
If your commute is longer than 10 kilometers (one-way, based on your zip code and taking into consideration the shortest route), you will receive an allowance for commuting expenses. You can also claim travel expenses for public transportation.
You are entitled to a vacation allowance of 8% of your gross annual salary.
The home office allowance is €2.13 net per day. This includes the following costs: electricity consumption, water consumption, gas consumption, coffee/tea, toilet paper, and depreciation of your own desk & chair.
If you work between the hours of 10:00 p.m. and 8:00 a.m., you will receive an allowance of 50% of your salary. On holidays, you will receive a 100% allowance for each hour worked.
WFT certification is designed to protect customers and ensure that banks, insurers, and others that offer financial services are allowed to give out specialized advice. The certification is required by the Financial Supervision Act.
Once you have passed your WFT certification, you will know everything about financial services and be allowed to give advice on matters such as mortgages and health insurance.
In order to receive your WFT certificate, you will need to complete several modules. We will support you in completing them and obtaining the certificate.
The WFT exam is structured as follows: knowledge & understanding, professional behavior, and skill questions. These can be open-ended, multiple choice, calculation, and ranking questions.
If you did not pass your WFT certification, we will give you the opportunity to retake the module once. If you do not pass the second time, we will try to assign you to a project that does not require the certification.
Congratulations! Now you can start working as a Customer Advisor. You will receive proof of certification from the Dienst Uitvoering Onderwijs (DUO).
We want you to succeed and grow in your career. At Concentrix, you have the opportunity to build on your existing skills and learn new ones. Keep an eye out for projects that interest you, and share your passion with your team. Often, there will be room to explore, even if the opportunity is outside of your comfort zone.
Our job opportunities are open to people from all walks of life — we are looking for people that share our values. If this is your first job or you are not sure about your career path, Concentrix offers the right environment and resources to experiment and grow.
Yes, we are focused on developing our people’s skills through training and career development courses that are relevant to the current market demands.
By providing both professional and interpersonal support, our leaders build a relationship of trust. And they empower our people by offering transparent feedback.
Yes. At Concentrix, you’re building more than just a career – you’re building lifelong friendships. And, what better way to connect with your colleagues than a good team-building activity?
Concentrix provides work and travel opportunities in Spain, Greece, Romania, and Portugal. We mostly offer permanent contracts for more than 12 months, so you have the chance to develop your career in a new country. However, you can also work and live abroad for less than 12 months at Concentrix.
Concentrix offers an extensive International Mobility Program to our employees. However, most of our external jobs that require relocation are open to candidates who wish to move to Spain, Greece, Romania, and Portugal. We keep adding new destinations to our Work Abroad program, so keep an eye on our website.
For visa requirements and eligibility conditions, please check with your embassy. If you are an EU citizen, you have the right to freedom of movement and residence in Spain, Greece, Romania, and Portugal. If you are a non-EU citizen and wish to relocate to any of these countries, a visa and work permit may be required.
Preparing to live and work in a new country is an exciting time, but we understand that it might also raise some concerns. As long as you have a plan in place, the journey will go smoothly. Concentrix will provide you with a friendly work environment, so you have that base covered. We also support you in all relevant work aspects and provide helpful relocation tips. For more information, please check out our Jobs Abroad section.
A VOG certificate proves that your judicial past does not negatively impact your ability to work for Concentrix. When assessing a VOG application, Justis looks at whether you have any criminal offenses that pose a risk to the job you are applying for.
Welcome back! If you worked at Concentrix before and would like to reapply, we are happy to look at the possibilities with you.
Once you’re hired, we will be in touch about sending you a laptop and/or headset. This might differ from team to team. If you have your own computer or laptop, we will work together to see if you can use it for your role at Concentrix.
Weekend rotation means that about once every 4 weeks you will have to work on a Saturday. This way, we can ensure a fair distribution of Saturdays among all colleagues. The frequency of the rotation may differ per client team.
We will always discuss your minimum and maximum work availability, and plan your schedule accordingly. Often, there is a 6-hour difference between the minimum and the maximum number of hours requested. For example, you could schedule a minimum of 16 hours and a maximum of 22 hours.
We create your schedule based on your indicated availability. For example, if you are available on Mondays from 07:00 a.m. to 23:00 p.m., we might schedule you within your availability timeframe, from 09:00 a.m. to 17:30 p.m.
