Customer Success Specialist with French language

At  Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. 
 
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. 
 
Join us! 

 
 
Duties and Responsibilities: 

• Manage high volume of customer contacts and communications through phone and email each day

• Use contact search and productivity tools to verify contact information is accurate. 

• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction.  

• Clearly document and track qualitative feedback and quantifiable measurements through.  

• Successfully capture customers' product expectations, experiences, satisfaction, and  likelihood of abandonment, “Voice of the Customer” 

• Ensure high level of professionalism during all interactions with customers and prospects  

• Collaborate with cross functional teams and management to drive a superior customer experience. 

• Working hours are M/F – 9:00-18:00 (work from home) 
   

 
 
Qualifications: 

• Fluency in both English and French– both written and spoken 

• Demonstrated ability to effectively communicate with customers in a fast-paced environment.  

• Prior experience with high volume calling. 

• Demonstrated aptitude to learn new technology is required. 

• Excellent knowledge of Microsoft Office programs  

• Experience working with CRM (Salesforce or Microsoft Dynamics) would be considered an advantage 

• Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes.  

• Excellent communication skills (verbal, written) 

• Demonstrated ability to multi-task, prioritize, and manage time effectively. 
   

What we offer: 

• Friendly multicultural and multilingual environment 

• Mentoring, training, and career development programs 

• Happiness programs and internal social events 

• Additional health care package 

• Benefits and discounts - food vouchers, Multisport card, etc. 

• Birthday Time Off 

• Volunteer Time Off 
   

Please send us your CV in English.  
 
Only short-listed applicants will be contacted. 
All applications will be treated as strictly confidential. 
 
Help us G.R.O.W. Join us!