Technical Support Specialist

Job Title:

Technical Support Specialist

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI- Hybrid

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will supplement our existing support team by engaging directly with dealer support calls, enhancing process improvement initiatives, and collaborating with the software team to update documentation based on customer feedback and support experiences.

 

Primary Responsibilities:

Dealer Support: Respond to dealer support calls related to software tools for dealer enablement, providing clear and effective solutions.

Process Improvement: Document current support processes and identify areas for improvement to enhance efficiency and effectiveness.

Documentation Review: Collaborate with the software team to review and update documentation of existing software tools, ensuring it reflects current practices and customer experiences.

 

Requirements:

Experience: 6-8 years in roles involving technical support and customer service.

 

Skills:

Strong analytical and troubleshooting skills.

Excellent communication and interpersonal skills.

Ability to document processes clearly and concisely.

Familiarity with dealer enablement software tools is a plus.

 

Preferred Qualifications:

Experience working in a fast-paced environment.

Proven track record of improving support processes and enhancing customer satisfaction.

Ability to work collaboratively with cross-functional teams.

Join our team and contribute to the delivery of excellent technical support and process improvements!

#LI- Hybrid

#ConcentrixCatalyst

Location:

USA Omaha 222 South 15th Street, Suite 402S

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.