Job Title:
Sales Manager
Job Description
The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
You will:
- Build, motivate and mentor a high functioning inside sales team to lead and drive sales conversations; hire new Sales Agents; typical team size of 10+ employees
- Lead team members through example. Lead and coach team members through strong call coaching of their customer sales calls, demos and experience sessions over Teams
- Lead team to meet and exceed monthly, quarterly and annual team targets
- Coach sellers and ensure every seller meets productivity targets monthly. Document coaching outcome and agreed next actions
- Coach sellers and ensure every seller passes qualified Opportunities to the right channels at sufficient sales stage. Document coaching outcome and agreed next actions.
- Accurately assess risk and identify exceptional performance plans in weekly reviews with senior management and with the agents
- Drive operational excellence of key center metrics such as pulling leads, conversion rate, pipeline, velocity and accuracy
- Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles.
- Assess team capability & build talent pipelines where needed
- Spend time weekly coaching and observing the team both on methods of improving operational metrics and on their overall approach in building deep customer trust
- Empower your teams to spend more time with customers and partners by removing productivity blockers & unnecessary rhythms.
- Spend time learning your team’s capabilities & actively build talent pipelines
- Ability to design and set productivity and sales targets/quota in line with market trends and program requirements
- Ability to work as part of a team – work in partnership with Quality coach and/or Readiness Managers to improve agent performance
You have:
- 5+ years of technology related sales or business development experience
- 3+ years of team management experience, minimum 2+ years of sales management experience in IT industry with proven track record of successfully leading teams of 8 or more. Familiarity with modern sales techniques and tools preferred
- Strong interpersonal skills, excellent written and verbal communications skills - ability to coach team to successfully drive sales over phone, email, video and modern demonstration tools
- Superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve
- Experience, background and confidence to initiate and drive business strategy discussions with C-level executives and business decision makers around industry drivers and workloads
- Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success
- General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately. Passion for cloud technologies and changing the world.
- Works well in a diverse team and enjoys a dynamic and changing environment
- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
- Advanced user of Microsoft Office Suite applications, Windows OS, 4+ years of experience using a CRM tool (Dynamics, SalesForce or other) is required.
- Language requirements (written + verbal): English and supported market language fluency is required.
- Bachelor's Degree or Associate’s degree required
Location:
COL Bogota - Cra. 15 #77-50
Language Requirements:
English (Required), Spanish (Required)
Time Type:
Full time
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