Associate, Insider Risk & Compliance

Job Title:

Associate, Insider Risk & Compliance

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

The Insider Risk and Compliance associate performs Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.)  of risks being faced by delivery operations as well as conducting/ leading No Notice Inspections (NNIs).  Consults with Records Management, Legal, HR, and Privacy to ensure any legal, privacy, and civil rights regarding Personally Identifiable Information are handled appropriately in accordance with local laws. The Insider Risk and Compliance Associate follows & supports with implementation of existing standards to be enforced enterprise-wide that accomplish necessary requirements relative to Insider Risk and Compliance.

Responsibilities:

• Implement the company’s laid down processes, relevant documentation and training necessary to establish, operationalize and monitor the Insider Risk and Compliance program
• Collaborate with internal and external stakeholders for open risk / investigative discussions including but not limited to, country leaders, Legal, HR, Client security focal, etc.
• Lead, plan, and participate as required in Global Security Assessments (GSAs) in specific country per GSA Schedule / Calendar identifying both internal and external vulnerabilities
• Participate and support in the action planning activity as necessary, to close the identified vulnerabilities
• Plan, participate and ensure NNIs for the Geography/ regions assigned are conducted in-line with Sr. Executive and Security Leadership requirements.
• Identify, monitor and investigate suspicious activity by employees and/or contractors or third parties working for Concentrix.
• Collaborate with management and appropriate law enforcement to take relevant action when Insider Risk and Compliances are suspected or confirmed.
• Establish employee awareness and training materials, and where necessary assist in specific training as required.
• Lead a team of Insider Risk and Compliance Inspectors and Incident Specialists in investigations, GSAs, NNI and risk reduction strategies (if required at some stage). The role is currently envisaged to be an Individual Contributor role.

Qualifications:

• Bachelor’s / Master’s degree in Criminology preferred or equivalent experience
• Certified Fraud Examiner or willing/able to certify within 12 months of employment
• 3+ years of experience working in internal, fraud or cyber investigations

• Expertise in risk identification and risk reduction in the BPO industry strongly preferred
• Interview and Interrogation training such as Reid technique or similar
• Must demonstrate strong writing, speaking and presentation skills
• Strong people management skills
• Proficient with Microsoft Office: Outlook, Word, Excel and PowerPoint
• Expert in investigative triage, case management and report writing
• Track record investigating criminal, sensitive or confidential matters
• Proven background in communicating and influencing senior leaders.

 Accountability:

• Ensure Insider Risk and Compliance program initiatives in specific country are aligned with Global Security Insider Risk and Compliance objectives and processes.
• Accountable for all aspects of operationalizing the Insider Risk and Compliance program in specific country or area of responsibility.
• Collaborate with Business teams to build a culture of continual improvement and fraud prevention during all discussions.
• Compile and publish monthly metrics and calibration with internal/external customers for all incidents to common causes, root cause analysis as well as corrective actions.
• Ensure GSAs are conducted in-line with calendared/ committed schedule.
• Proactively and regressively monitor/audit/assess/investigate areas such as but not limited to internal fraud, theft of intellectual property, intentional theft of sensitive information, disclosure of sensitive information to unauthorized individuals or group, bribery/corruption, misuse of company information/assets.
• Manage the No Notice Inspections (NNIs) process for specific country ensuring completion of NNIs at the required frequency, reports published in a timely manner, and vulnerabilities (if any) discussed with Process/ Account Owners before publishing to the senior executives.
• For Non-Strategic Accounts, ensure that open risk findings are driven to closure for NNIs, Investigations and GSAs.
• For Strategic Accounts, ensure risk findings / observations from NNIs, Investigations, and GSAs are discussed with BISOs for closure.
• Ensure relevant records retention, legal, HR, Privacy, guidelines are followed and utilized for all activity
• Manage and direct all aspects of Incident Response according to standard life cycle, ensuring final disposition is documented and results are known and evident.
• Ensure incidents are analyzed, and governance processes are in place to drive them to closure in a timely manner
• Ensure that learnings from incidents are captured, documented, and circulated to relevant stakeholders.
• Ensure education sessions are conducted wherever required, and Insider Risk and Compliance team assists with control improvement wherever necessary, to add value.

 

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Brazilian Portuguese, English, Spanish

Time Type:

Full time

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