Job Title:
Specialist I, Governance Risk and Compliance
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
The Role
Join Our Team as a Governance, Risk and Compliance Specialist. As a Governance, Risk and Compliance Specialist, you will be responsible for managing the day-to-day security operations for the designated Client Program.
Your primary focus will be ensuring continuous compliance with all relevant security standards, client requirements, and the proactive management of risks.
In this role, you will develop and implement strategies to identify and mitigate risks by establishing robust monitoring and auditing systems. You will assess security data related to personnel, promote staff awareness, conduct assurance tests, and provide support for both internal and external audits.
Responsibilities
Managing risk management and IT security by reviewing and updating risk registers, developing frameworks, and conducting security assessments with actionable recommendations.
Assist in the design and implementation of control processes for Asset Management and client identity management.
Lead proactive audits and mitigation efforts to detect and minimize risks related to metric manipulation, data incidents, and fraud.
Support Client Escalation reviews, including compliance matters, validating incidents, and assisting with investigations as needed.
Evaluate IT security setups, offering strategic recommendations to enhance both business and client security.
Standardize control processes across all delivery locations, ensuring consistent application and compliance with Client Security requirements.
Conduct periodic checks and provide governance on security controls as per contractual obligations.
Handle and respond to client audits, reviews, and assessments with a time-bound, structured approach to ensure compliance and satisfaction.
Requirements
4 to 6 years of experience working in risk and compliance management, internal security controls, security assessments, internal or external audit, or incident investigations.
Advanced English proficiency (B2+).
Experience in a contact center environment working in quality, security compliance, or delivery is strongly preferred.
Capability to lead internal and external audits for the program.
Experience implementing and maintaining security practices in a production environment, particularly handling sensitive information in line with contact center security requirements.
Proven experience in conducting risk assessments, creating remediation plans, and driving them to closure.
Bachelor's degree in Security or Information Technology preferred.
Prior experience conducting information security activities, including driving security awareness, asset management, and client identity management.
Ability to ensure and enhance compliance with customer security requirements.
Nice to have:
Industry accredited certifications like CISSP/CISA/CISM/CIPP/ISO 27001.
Familiarity with common frameworks and data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST, and law enforcement guidelines.
Location:
MAR Marrakech - 70, Quartier Industriel Sidi Ghanem
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
