Job Title:
Trainer II
Job Description
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Essential Functions/Core Responsibilities
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Candidate Profile
- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
- Experiencia demostrada en metodologías de formación y soft skills (habilidades de comunicación, pensamiento crítico, gestión del tiempo, team building, etc.)
- Fuertes habilidades de comunicación, tanto escrita como verbal.
- Competente en Microsoft Office
- Capacidad demostrada para realizar múltiples tareas, priorizar y cumplir con los plazos de entrega.
- Iniciativa propia, sentido de urgencia y trabajo bien bajo presión.
- Gran atención al detalle
- Sentido de profesionalismo y capacidad para desarrollar buenas relaciones.
Rol del marco de carrera
Requiere conocimientos y experiencia en su propia disciplina; aún está adquiriendo conocimientos y habilidades de nivel superior.
Analiza posibles soluciones utilizando procedimientos y principios estándar.
Desarrollar conocimientos sobre la organización, los procesos y los clientes. Resuelve una variedad de problemas sencillos.
Recibe un nivel moderado de orientación y dirección.
Descarga de responsabilidad
Las afirmaciones anteriores tienen como objetivo describir la naturaleza general y el nivel de trabajo que desempeñan las personas asignadas a este puesto. No pretendo ser una lista exhaustiva de todas las responsabilidades, deberes y habilidades requeridas del personal que trabaja en este puesto.
Concentrix es una empresa que ofrece igualdad de oportunidades. Concentrix evalúa a los candidatos calificados sin tener en cuenta su raza, color, religión, género, origen nacional, edad, orientación sexual, identidad o expresión de género, condición de veterano protegido, condición de discapacidad o cualquier otra característica protegida por la ley.
Location:
PER Lima - Marcos Farfan 3346, Independencia
Language Requirements:
Time Type:
Full time2025-04-08
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