Job Title:

Director, Sales, CX Tech & CCaaS

Job Description

Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology.

Director, Sales – CX Tech & CCCaaS
PLEASE NOTE: This is a high-level individual contributor role with opportunity for growth. This position has no direct reports.
This is a Work-At-Home position from anywhere in the U.S.
Your Impact:
At Concentrix, your success will be the driving force behind our organization's growth. We are seeking individuals who excel in client engagement and can transform how businesses operate in today's dynamic environment. By collaborating with our dedicated sales team and partners, you will play a pivotal role in expanding our pipeline and securing new business. Your contributions will deliver unmatched value, impressive ROI, and exceptional client experiences.

Responsibilities

In this crucial role, you will build and manage a robust sales pipeline, focused on driving revenue, adoption, and market penetration for Concentrix CX Tech and CCaaS within the US market. Your efforts will include teaming with Sales Representatives, Solution Architects, Sales Engineers and Partners and engagements at the CXO level with large enterprises.

Your business acumen will enable you to effectively engage with new sales opportunities and manage relationships with clients at the CXO/VP level, particularly in partnership with our CCaaS partners. We seek a professional who can think strategically and analytically about business, product, and technology challenges, and who can craft compelling value propositions that resonate with both customers and partners. Your ability to work cross-functionally to build consensus will be key to your success.

Accelerate revenue and market presence: Spearhead initiatives to significantly increase revenue, pipeline and expand market share for Concentrix.
Achieve Sales Excellence: Consistently meet or surpass both quarterly and annual revenue/pipeline targets, demonstrating outstanding sales performance.
Forge Strategic Partnerships: Cultivate and execute dynamic partnerships with priority partners. Demonstrate a deep understanding of various deal types and seize opportunities by suggesting tailored tech partner solutions proactively.
Craft compelling value propositions that distinctly set Concentrix apart from the competition, highlighting our unique advantages and compelling offerings in the marketplace.
Engage in Industry Events: Actively participate in essential industry events hosted by key partners to expand networks and seize new opportunities.
Strategically implement sales plans: Formulate and execute targeted sales strategies to drive business growth and enhance market reach.
Nurture a thriving pipeline: Sustain, expand and help to grow a robust pipeline that supports continual growth and opportunity.
Collaborate across business units: Partner efficiently with sales executives from various Concentrix units to expand and promote the adoption of CX Tech and CCaaS solutions.
Lead contract negotiations: Oversee and manage contract negotiations in conjunction with internal stakeholders, ensuring favorable outcomes for all parties.
Build enduring client relationships: Foster and maintain long-term strategic relationships with key accounts, prioritizing mutual success and growth.
Internal and external sales enablement.
Guarantee customer satisfaction: Commit to delivering exceptional customer satisfaction and enhancing client experiences.
Travel requirements: Prepare for moderate travel to support your role and initiatives.

Qualifications

Extensive sales expertise: Possess at least 7 years of experience in technology-related sales or business development, with proven prowess in direct field selling of complex transformational technology solutions to Fortune 500 companies. Having a bachelor's degree in engineering, computer science, or MIS is advantageous.
Industry background: Prior involvement in the Software/Infrastructure/Platform/Contact Center environments (SaaS, IaaS, PaaS, CCaaS) is essential.
Preferred experience: Familiarity with Genesys, Amazon Connect and other solutions, showcasing an exemplary closing record.
Exceptional communication skills: Excel in delivering presentations and engaging with executive-level stakeholders.
Negotiation expertise: Outstanding ability to negotiate favorable terms and build beneficial relationships.
Proactive and driven: Highly motivated self-starter who thrives in a dynamic, fast-paced team setting.
Results-Oriented: Possess a relentless drive to achieve and surpass objectives.
Consultative selling proficiency: Skilled in applying consultative selling techniques to understand and address client needs.
Collaboration and influence: Ability to collaborate effectively and influence outcomes in a “win as a team” environment.
Resourcefulness: Adept at overcoming challenges with innovative solutions.
Trusted Advisory Status: Considered a reliable advisor by both customers and colleagues, establishing trust and credibility.

The annual base salary range for this position is $140,000- $180,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is March 30, 2025.

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

Location:

USA, FL, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents