IT Project Manager (Hybrid Office model)

Job Title:

IT Project Manager (Hybrid Office model)

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

#LI-Onsite

Summary: We are looking for a talented IT Project Manager to join our team! We are in a hybrid office model, so you will need to go into the office a few days a week (locations listed below). We need someone who has worked on large enterprise projects over $5M.

• Davenport, IA
• Des Moines, IA
• Omaha, NE

Responsibilities & Overview:

• Direction of technology projects from initiation through planning, execution, control and implementation. (30%)
• Works with Project Sponsor and Product Owner to create project vision, objectives, scope definition and success criteria. (5%)
• Develop project plans, provide direction and coordinate project activities associated with the installation, evaluation, and implementation of IT project software and hardware. (20%)
• Develop project schedules with work breakdown structures that assure timely completion of projects while meeting project objectives. (10%)
• Works with vendors to review quality, adaptability and compatibility of their products. (10%)
• Facilitates requirements gathering, user story definition, acceptance criteria and estimation sessions. (10%)
• Facilitates Test Strategy discussions that result in adequate product testing.
• Identify project resources. (5%)
• Assemble and provide orientation for project teams; assign individual responsibilities related to each project. (5%)
• Using metrics, effectively track, document and report project progress against budget and schedule. (5%)
• Develop and maintain ongoing relationships with hardware, software, consulting and employee resource vendors to insure that the company's systems are adequately supported and external influences on the company's systems are understood and used in planning. (0-5%)
• Manage project risk through risk identification, quantification, mitigation response and control.
• Involved in project budget preparation and subsequent project cost management.
•  Evaluates user requests for new or modified computer programs to determine feasibility, cost and time required, compatibility with current systems and computer capabilities.
• Performs any additional responsibilities as requested or assigned.

Qualifications:

• Bachelors Degree in Information systems, computer science or related technical field.
• Minimum of 8+ years in IT Project Management
• Prior experience in consulting and client facing communications
• Projects lasting 2-3 years or longer and more than $5M.
• Experience in Energy Market Applications
• Must be experienced with Waterfall, Agile and Agile-Hybrid project methodology.
• Need to manage program dealing with Advanced metering infrastructure (AMI).
• Should have experience in managing customers (retail – B2C) and third-party vendors interaction.
• Extensive, hands-on experience with OPC, ADO and MPP.
• Experience of Project Manager experienced aligned with PMO principles
• Experience creating and managing burn down chart for development effort.
• Experience forecasting and tracking defect rate and velocity.
• Experience with recovery get to green plans for any schedule or resource impacts.
• Must be strong in creating and maintaining detailed project plans broken down into feature, epics and stories, with development, report configuration, data conversion, and interface work broken into points no larger than 40 hours.
• Able to quickly learn and utilize the business risk management methodology and scoring, and reporting templates.
• Experience with integrated project plans and dependencies with pitcher catcher milestones.
• Experience with project management planning, control and defect tracking software such as; Microsoft Project and Enterprise Project Server, and Jira.
• Experience managing projects subject to regulatory compliance standards such as NAESB is a plus.
• Strong understanding of the software development lifecycle.
• Experience with PM Toolsets: Oracle Primavera, MS Project, Azure Dev Ops, Jira, MS Office
• Project management experience: have a firm grasp of technical and functional requirements as they relate to project objectives and project planning activities.
• Knowledge of information technology terms, equipment, systems, functions and major vendors.
• Ability to identify and react appropriately to project risks and issues.
• Strong sense of urgency and ownership in issue resolution.
• Effective oral and written communication skills, including presentation skills.
• Effective interpersonal, team building and customer relationship skills.
• Effective analytical, problem-solving and decision-making skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.

The base salary range for this position is $118042 - 177063, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is March 14th, 2025.

#LIOnsite #ConcentrixCatalyst

Location:

USA, IA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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