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Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
A Technical Support Rep responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and
leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service/Tech Support Rep, you’ll:
Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem.
Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:
Must have relevant technical support experience with hardware, software, networking, data storage, troubleshooting, repair, etc., one year or more preferred
Must be 18 years of age or older
Must have a high school diploma or GED
Must have at least one year customer service experience
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Ability to effectively communicate, both written and verbally
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
The base salary range for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis
Paid training (12 days of classroom product training) and performance-based incentives
Lucrative employee referral bonus opportunities
Hours of Operation Mon-Fri 9am-9pm EST
Wage $19.35/hr
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Reasonable Accommodation Statement
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.
Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Equal Opportunity Statement
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.