Job Title:
Retention specialist with SpanishJob Description
We are glad to announce a great new opportunity for a Retention specialist, providing services for a multinational software company.
As a Retention specialist with Spanish, you will play a critical role in maintaining a stable and satisfied customer base, contributing to the long-term success and sustainability of the business.
Your typical day:
As a Retention Specialist, you will be working with customers who encounter difficulties in subscription renewals based on payments. You will identify reasons for payment issues and overcome basic objections to retain the customer. For example, features, payment related queries and payment related troubleshooting. You will handle customer requests and resolve customer issues during the first contact as often as possible. You will follow all existing and new processes to serve the customer, increasing customer experience and driving efficiency.
Required profile:
Fluency in Spanish, both written and verbal
Advanced knowledge of English, both written and verbal
Strong communication, interpersonal and client relationship management skills
Experience in working with CRM platforms will be considered as an advantage
Good typing and computer skills (MS Office applications)
Team player with a great attitude
High school education
What can you expect from us:
Fulltime role with working hours Monday – Friday from 10:00-22:00h
Competitive salary with monthly performance-based bonuses
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.
Location:
BGR Sofia - Advance Business CenterLanguage Requirements:
SpanishTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents