Job Title:
Technical Support 2025
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Tech Support, Heredia
Support Channel: Email and Chat
Customer Support Specialist, our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
Check out this great video from the team: What it's like to be a Klaviyo and core values.
Requirements:
High school Diploma
Advance English level
Work on site: Ultra Park I, Heredia
Saturday and Sunday off
Morning shift
Desireable:
Knowledge in Networking Fundamentals
Basic Interpretation of HTML and CS Basic Marketing fundamentals
IT Analysis focusing on troubleshooting
Syntax dynamic variables
Ecommerce fundamentals
Location:
CRI San Jose - Jacks
Language Requirements:
Time Type:
2025-12-31
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