Telecom Support Engineer II

Job Title:

Telecom Support Engineer II

Job Description

Comprehensive support of the Verint recording platform. Duties include supporting maintenance activities (scheduled and emergency changes), monitoring of the platform (infrastructure and application components), performing support and administration tasks, etc.

Overall support of the Verint recording platform, including (but not limited to) the following activities:
• Monitor platform notifications and take action as needed.
• Deploy application, security and other updates and fixes.
• Configure new recording programs, creating rules, campaigns, extensions and any other element needed.
• Manage roles, users and profiles.

• Handle application related requests and incidents submitted via ticketing system, within established SLAs.

Location:

IND Gurgaon - Bld 14, IT SEZ Unit 2, 20th Floor

Language Requirements:

English

Time Type:

Full time

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