Job Title:
Customer Success – Hybrid (Rabat)
Job Description
Power your game-changing career.
We're Concentrix, the global technology and services leader that powers the world’s best brands. We’re solution-focused, tech-powered, intelligence-fueled. With deep industry expertise, unique data, and advanced technology, we help organizations become refreshingly simple to work with. Join us and be part of this journey toward greater opportunities and brighter futures.
As a Customer Success & CRM Developer in Rabat, you’ll play a pivotal role in supporting CRM transformation and adoption. You’ll collaborate across teams to optimize user experience, customize solutions, and bring the power of Salesforce and other tech tools to life for our internal and external stakeholders.
What you will do in this role :
As a Customer Success & CRM Developer, you will:
- Customer Success Management: Ensure customer satisfaction and success with Salesforce implementations, handling customer queries and offering guidance.
- CRM Development: Develop and implement APIs (REST/SOAP), and customize Salesforce solutions (Sales Cloud, Salesforce Admin) to align with business needs.
- Agile/SAFE Methodology: Lead and participate in Agile and SAFE methodologies for project execution and delivery, ensuring continuous improvement and collaboration.
- Collaboration & Consulting: Work closely with functional and technical experts, playing a key role in user support, needs formalization, and validation campaigns.
- IT & Digital Consulting: Contribute to IT and digital transformation projects, acting as a consultant to ensure seamless integration and project success.
Your qualifications
We welcome game-changers from all backgrounds who are eager to learn and lead with impact.
Concentrix is a great match if you:
- Experience & Certifications:
- Salesforce Certified (Sales Cloud Consultant, Salesforce Administrator ADM-201)
- Scrum Certified
- Strong knowledge of Agile/SAFE methodologies
- Experience with CRM implementation projects
- Strong business and data analysis skills
- Knowledge of SaaS solutions administration
- Technical Skills:
- Proficiency in Java, Python, or other programming languages
- Experience developing and implementing REST or SOAP APIs
- Experience in user needs formalization and functional support
It will be a plus if you:
- Have experience as an IT consultant or technical project manager
- Have worked on validation campaigns and functional support
Not sure you meet every requirement? We still want to hear from you. We’re all about building diverse, inclusive teams and will help you find the right role — whether it’s this one or another.
What’s in it for you
We challenge conventions to deliver outcomes unimagined — by creating tech-powered experiences that go beyond WOW. In this role, we offer benefits that support your lifestyle and professional growth:
- Full-time, indefinite contract
- Hybrid work setup in Rabat
- Competitive salary and performance bonuses
- Training and certifications on CRM systems and methodologies
- Opportunities to lead digital transformation projects
- Dynamic team environment with global exposure
- Referral bonuses and career advancement support
Power the best version of you!
At Concentrix, when our people thrive, our clients and their customers thrive. If this sounds like your next step, we want to hear from you. Hit “Apply Now” and take your career to the next level with Concentrix.
Location:
MAR Rabat - 43, Boulevard Ibn Sina, Agdal
Language Requirements:
Time Type:
Full time
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