Job Title:
Training Specialist /Subject Matter Expert
Job Description
At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.
What the role looks like:
Train and coach advisors in consultative sales techniques.
Analyze team results and develop action plans for skill gaps.
Conduct monitoring to identify improvement opportunities.
Report on coaching and training impact.
Support new CSR learning.
Ensure thorough understanding of systems and processes.
Communicate knowledge gaps and report system issues.
Provide process and functional support.
Ensure compliance with internal controls.
Handle ad-hoc projects.
Adhere to company policies, health and safety regulations, and data privacy guidelines.
Working hours: 9AM - 6PM /remote - possible move to Hybrid in the future
Proficiency in English level - both written and verbal
Proven coaching/training experience in a sales environment.
Ability to train a team of sales representatives and develop areas for improvement.
Experience meeting and exceeding goals and helping team members to do the same.
Excellent communication skills and presentation skills
Experience working in a customer service, sales, or similar environment is preferred.
Skill in monitoring and evaluating training effectiveness.
Ability to convey complex information in a clear and understandable manner.
Good organizational and time management skills and ability to work towards meeting targets and deadlines.
Monthly transportation/internet allowance
Bonus for important life events (marriage, birth or adoption of a child, university graduation)
Additional medical plan: health and dental care (fully covered by the employer)
Life insurance
Voluntary Sport Card (Multisport)
Please send us your CV in English.
Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.
Help us G.R.O.W. Join us!
Location:
BGR Sofia - Advance Business Center
Language Requirements:
English (Required)
Time Type:
Full time
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