Customer Service Advisor with Native level of German

Description

The Role

Fantastic opportunities working with the world's leading snack brand!

Concentrix work with the world’s leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers
 

Want your weekends free? Not a problem!
Our lines are open 10:00am-7:00pm Monday to Friday to help you strike an excellent work life balance!

What you need?

• Exceptionally customer focused
• Ability to communicate fluently in German both in verbal and written communication styles and understand the market specific dialects or accents
• Deep and firm understanding on consumer culture in Romanian market
• All training will be completed in English, so an advance level of the language is needed as well.
• Computer literate and ability to navigate around a computer system
• Committed to resolving customer queries in line with corporate values and brand image with solution driven mindset
• Good telephone manner and strong understanding of social media channels and familiarity with social communication best practices
• Excellent soft skills, particularly in:

• Demonstrating empathy
• Active listening skills
• Communicating clearly
• Providing concise and accurate next steps
• Building rapport with frustrated consumers
• Remaining calm in stressful scenarios

What we offer?

•     Competitive salary
•     A bright, modern and exciting place to work, with excellent staff facilities
•     Medical plan fully covered by Concentrix
•     Life insurance
•     Various career development opportunities
•     Annual reward and recognition events
•     Team and Concentrix events

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.