Summary
The Director of WFM (WaaS) Go To Market is responsible for crafting, implementing, and scaling our Workforce Management capabilities into a distinct, market-leading solution. This role involves developing a comprehensive commercial strategy, from market positioning and solution design to pricing, packaging, and scaling models. You will collaborate closely with Sales, Solutions, Technology, and Enterprise Leadership to embed WaaS as a core value proposition within Concentrix’s growth strategy.
Description
Join Concentrix as a Director – Workforce-as-a-Service (WaaS) Go To Market
Are you ready to lead a transformative journey in Workforce Management? Concentrix is seeking a dynamic Director to spearhead the evolution of our Workforce-as-a-Service (WaaS) offering, turning it into a powerful, revenue-generating enterprise solution.
Key Responsibilities:
Strategic Vision & Market Positioning: Define the WaaS vision, align strategies with enterprise priorities, and identify target segments and high-impact use-cases.
Productisation & Solution Design: Transform workforce capabilities into well-defined WaaS products and services, ensuring scalability and repeatability.
Commercial Strategy & Revenue Enablement: Design pricing frameworks, build ROI models, and establish commercial guardrails to drive profitable growth.
Go-To-Market Execution: Integrate WaaS into GTM strategies, develop sales enablement tools, and support strategic deals with executive sponsorship.
Client Adoption & Scaling: Develop pilot frameworks, success criteria, and scaling models to ensure smooth client transitions and long-term adoption.
Technology & Innovation: Shape the WaaS technology strategy, focusing on AI-enabled planning, automation, and workforce intelligence platforms.
Stakeholder Leadership: Engage with global leadership and build strong cross-functional partnerships to align GTM strategy with delivery.
Essential Experience:
Senior leadership in Enterprise Solutions, WFM, Consulting, or CX/Outsourcing.
Proven track record in market launch of complex services.
Strong commercial acumen and executive communication skills.
Desirable Experience:
Experience with workforce platforms, automation, and enterprise analytics solutions.
Background in solution architecture or management consulting.
Knowledge of WFM platforms like NICE IEX or Verint.
Join Us:
Be a part of Concentrix and lead the way in workforce transformation. If you are passionate about driving innovation, creating client value, and leading strategic initiatives, we’d love to hear from you!
Apply now and make a difference in the future of Workforce Management.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
