Team Leader (Italian-speaking) - On-site

Barcelona, Spain


Experience the power of a game-changing career  

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Team Leader in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the insurance industry.  

Career growth and personal development  

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  

What you will do in this role  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  

As a Team Leader on our team, you will:  

- Give newly hired agents feedback on their individual performance to improve and motivate their daily work 
- Motivate as a team leader controlling turnover and retaining potential and motivated 
- Organize regular meetings to give feedback on team performance, inform on new procedures, upcoming changes 
- Make sure processes and procedures are up to date and offer support in critical problems - Report productivity metrics to the team and management daily 
- Collect production and performance metrics from available sources daily and update Project Dashboard and Form A 
- Manage daily Form B updating it with new contracts signed and SEPAs signed 

Your qualifications  

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  

Concentrix is a great match if you:  

- Are bilingual or proficient in Italian and advanced Spanish
- Have experience in inside sales environment 
- Have working knowledge of IT equipment and applications: MS Windows, MS Office, industry and communication skills 
- Can delegate tasks and have coaching experience 
- Have problem solving and reactivity abilities 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.  

What’s in it for you  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  

In this role, we offer benefits that help support your unique lifestyle:  

- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Salary 25000 euros gross/year + up to 4000 euros gross/year in bonus  
- Central location in Barcelona  
- Bring-a-friend (referral) bonus opportunities  
- Full paid training on the company and the project you'll be working on  
- Career development programs, specialized courses  

Experience the best version of you!  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.