Network Engineer I

San Salvador, El Salvador

Job Title:

Network Engineer I

Job Description

Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving our performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
* Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of design, build and run the future of CX. 
 We’re a remote-first company looking for the absolute best talent in the world.
You will work Hybrid and you will report to a manager in Network Team.


Fix P1/P2 global incidents & RCA.

Troubleshoot P3/P4 daily incidents tickets.

Configure, install, maintain, troubleshoot, and support LAN/WAN equipment to include routers, switches, firewalls, data probes, out of band management devices, and cabling.

RMA from TAC- Replacement (Vendor Management to make sure tickets are moving along

Help monitor and adjust LAN/WAN performance in SolarWinds, to ensure LAN/WAN integrity and performance.

Network related client maintenance request

Vendor maintenance (Sprint, ATT, Vodafone, TATA, Globe, PLDT)

Is good in change management & RCA process.

May coach other junior professionals.


Years' Experience: 4+ years of network troubleshooting

Education: Bachelor's Degree

Tools: SolarWinds Orion and Remedy (Incident, Problem and Change Management)

Certifications: recent CCNA, Fortinet FW, Palo Alto F

Is proficient in written and spoken English.

Good hands-on router, switches, Firewall, proxy, etc.

Have good knowledge and hands-on exp on Cisco router, switches, firewalls (Cisco, Forti)

Have understanding for packet capture tools and can analyze them.

Have good understanding of Cisco Nexus, VPC, VRF, QOS troubleshooting.

Additional Requirements:

Is ready for 24*7 shift including night shifts.

Is available 24*7 to provide on call support.

Our Benefits and Perks

Life Insurance

EAP Educational Assistance Program


Onsite Doctor

Discretionary Days

Vacations Bonus

Awards Recognition Program

Referral Program

Christmas Bonus


We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.




El Salvador- San Salvador

Language Requirements:

Time Type:

Full time2024-03-20

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