Job Title:
Manager I (TTQ)
Job Description
• Responsible for managing team of QAs, Trainer, Quality Team Leader & Training Team Leader
• Data analysis and making designated reports/decks
• Client & stakeholder management
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are being followed
• Reduce learning curve and help enhance product/process knowledge of new joiners.
• Ensuring that internal policies, procedures, and compliance regulations are being followed
- Ensure quality based intervention
- Ensure that Process quality and training is delivered effectively in the stipulated timelines
- Evaluate process quality and take corrective actions which should be tangible
- Evaluate effectiveness of T & D interventions
- Improve calibration of QA, SME and Trainers within team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Design and develop Quality framework
- Ensure uniform quality of training being delivered by all training teams in line with client requirement
- Interact and streamline channels of communications with other Functions and Clients
- Provide quality floor support, feedback, refresher and corrective training
Location:
VNM Ho Chi Minh City - 4th Flr, QTSC Bldg 1, Quang Trung Software City
Language Requirements:
Time Type:
Full time2024-05-18
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