Team Leader - Contact Center- Airlines / Travel ( Bilingual- English and Arabic Speaker )

Dubai, United Arab Emirates

Job Title:

Team Leader - Contact Center- Airlines / Travel ( Bilingual- English and Arabic Speaker )

Job Description

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.


Manage the daily operations and admin as assigned but not limited to

Lead and motivate the team

Manage performance

Client Management


Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s. 

•   You have 4+ years of experience in Customer Service including 1.5+ years of proven track record of exceeding metrics and leading individuals to success within a BPO setting.

•   A bilingual English (B2+ level) and native Arabic speaker.
•    Must be a graduate.
•   Strong communication and interpersonal skills.Must
•    You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
•    Analytical, efficient and thorough.
•    Proficiency with technology, especially computers, software applications, and phone systems.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Arabic (Required), English (Required)

Time Type:

Full time

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