Job Title:

Salesforce Sr. Technical Architect

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

The Salesforce CLM Technical Architect successfully designs and manages the delivery of complex Salesforce solutions for our customers. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background.

Responsibilities

· Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

· Translate business requirements into well-architected solutions that best leverage the Salesforce platform

· Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states

· Provide oversight and governance of Salesforce projects

· Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

· Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

· Maintain a target billable utilization aligned to the role

· Ability to understand a project and deep dive to debug issues

· From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects

· Liaise with Salesforce product teams to support client implementations

Requirements

· Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

· 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform, ideally some CLM experience

· Experience with the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds

· Understanding of systems architecture and ability to design scalable performance-driven solutions

· Understanding of key design patterns and large data volume limitations and best practices

· Understanding of data sharing and visibility considerations and how these play into platform architecture

· Familiarity with platform authentication patterns (SAML, SSO, OAuth)

· Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)

· Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

· Familia with platform security capabilities (TLS, SSL)

· Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

· Strong background in design/development of large web-based systems, or complete software product lifecycle exposure

· Active Salesforce certifications or ability to achieve relevant certifications upon hire

Location:

PHL Work-at-Home Laguna

Language Requirements:

Time Type:

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