Operations Manager - Dakar - French & English

Job Title:

Operations Manager - Dakar - French & English

Job Description

Join a team dedicated to excellence in customer relations!

About Concentrix

Concentrix is an international company operating in over 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence, in an inclusive, collaborative and innovative environment.

Your mission as a Project Manager

Your main role will be to ensure the success and performance of your project. You will be responsible for:

1. Project management :

• Guarantee the quality of customer relations by achieving the objectives set with management.
• Analyze project performance indicators (profitability, volume, quality) and define necessary action plans.
• Ensure compliance with quality standards (ISO, NF345, LRS).
• Manage setups of new activities and ensure availability of human and technical resources.

2. Customer relationship management:

• Prepare and lead customer meetings (COPROD, COPIL) and site visits.
• Ensure clear and regular reporting, while adding value to the project.

3. Team management and development:

• Manage, motivate and support your supervisors and their teams to ensure they develop their skills.
• Identify training needs and contribute to talent retention.
• Communicate the company's values and strategy while maintaining a collaborative work environment.

What we offer you

At Concentrix, we value your talents and reward your commitment. Here's what we offer:

Compensation and benefits:

- Fixed and variable remuneration according to your results.

- A company health insurance scheme and attractive performance bonuses.

Optimal working conditions:

- Initial and ongoing training.

- A work environment that promotes quality of life at work.

- Career development opportunities.

The profile we're looking for

We're looking for talent with :

• At least 3 years' higher education.
• Significant project management experience, ideally in a call center environment.
• Solid data analysis skills and proficiency in Excel, Word and PowerPoint.
• The ability to take on challenges, make proposals and rally people around common objectives.
• Language skills: French and English fluency written and verbal

Our recruitment process

1. Telephone pre-qualification: an initial discussion with a member of the recruitment team to validate prerequisites.

2. Skills test: assessment of your project management skills.

3. Individual interview: an in-depth discussion to validate your skills and ambitions.

Ready to take up this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet!

Location:

SEN Ngor Dakar - Pointe des Almadies En face King Fahd Palace TF N°284/NGA

Language Requirements:

English

Time Type:

Full time

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