Customer Support Specialist

Summary

Description

How you will make a difference:

• Develop an in-depth knowledge of our client’s platform.

• Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.

• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.

• Diagnose software issues and resolve escalated customer complaints engage using established processes.

• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)

• Communicate thoughtfully and effectively with all customers.

• Document troubleshooting and problem resolution steps.

Who You Are:

• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.

• Passionate about creative problem solving for customers and end users.

• Self-motivated, eager to learn and thrive in a collaborative environment.

• Capable of adapting quickly to changing priorities

• Experience with or able to quickly pick-up:

• Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce

We offer:

• Full-time employment contract or civil contract with flexible working hours – the choice is yours!

• Dive into our comprehensive paid training program and emerge as a customer support legend!

• Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!

• Embrace the freedom of work with no dress code – pajamas, anyone?

• Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!