Job Title:
Server Support Engineer II
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Hybrid
As Server Engineer II, you will provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems and non-OS vendor application requiring the ability to research, analyses and resolve problems to meet established performance metrics for Windows, VMware and other datacenter platform. Maintain documented procedures for Infrastructure. Collaborate with team members and other technical staff to implement systems.
You will report to Sr Managers and Directors from Global Server team.
Requirements & Responsibilities
- Advanced English Speaker.
- Associate's degree or equivalent from a 3-year college or technical school or equivalent training.
- 3 to 5 years of Server Support Experience with at least 5 of IT Technical Experience
- Certifications: MCSE or MS Technology, VMware or similar certification(s), ITIL, Other technical certification.
- Senior Server Administrator with knowledge on Components like, AD, DNS, DHCP, WSUS, WDS and others
- Perform patch compliance activities on Windows server and Windows application as per IT Security calendar.
- Perform remediation of gaps found on TCP / IP Scanning for Vulnerability Activity as per IT Security calendar.
- Perform closure of non-compliant settings on Security Health check, Compliance Check activity as per IT Security calendar.
- Experience with Software and Configuration management
- Senior Server Administrator with strong Datacenter experience on server knowledge on Raid Group 1/0/5/6, datacenter maintenance checklists.
- Hands on Experience on Hardware Monitoring tool like, Dell OM, xclarity
- Remote Datacenter Administration
- Worked on Datacenter Inventory tool Like Device42
- Hands on with miscellaneous system admin duties.
- Should be able to plan and execute new implementations with documentations
- Maintain Documentation and Change Management
- Report, Documentation, SOP Preparation.
- Scripting – PowerShell, Script, BAT and other
Mandatory Skills
- Active Directory, DNS, DHCP, PKI, ADFS and Windows Server Management
- Domain upgrade, domain migration, configuring and troubleshooting replications
- Active directory: configured and maintained Active directory, DNS, DHCP and Group Policy
- Clustering and Redundancy for DNS and DHCP
- Server OS 2016 /2019 / 2022
- Scripting – Powershell, VBscript, batch scripting
- Assess Active Directory such as ADRAS or ADRAP
- Active Directory Backup Configuring, managing and maintaining Backup Server using NT backup, Rubrik
Compliance
- Perform patch compliance activities on Windows server and Windows application as per IT Security calendar using tools such as Bigfix.
- Perform remediation of VA gaps found as per scans from as IT Security Team.
- Perform closure of non-compliant settings on Security Health check, Compliance Check activity as per IT Security calendar.
- Perform ID Revalidation (Privileged Group Domain IDs, Privileged IDs, System IDs (Windows and Domino ID's), VPN IDs, Middleware/ Application IDs as per IT Security calendar.
- Perform assessment of patch releases to analyze impact and deployment strategies
- Physical Server Installation, configuration, maintenance and troubleshoot from vendors such Lenovo, IBM, HP, Nutanix and Dell
- Knowledge on Raid Group 0/1/10/5/6
- Knowledge on datacenter maintenance & health checklist and DCIM tools like Device42.
- Remote Administration using iLO, Dell OM, Xclarity or similar tools.
- Able to understand logs and provide appropriate solution and RCA
- Clustering & HA of enterprise platform such as SQL, Hyper V, File cluster and other technologies.
- Migration of Windows Servers from Current OS version to Higher Version.
- Build a PoC model to design solution to test functionality of the platform
- Filer server Implementation, management, and Migration
- File Server Resource Manager, Permission inheritance, Disk Compression & Deduplication
- Plan, Installation, Upgrade and Migration with documentation of software / Hardware
- Handle Incidents and escalations
- Open Sources Technologies
- Datacenter Automation such as Scripting, PowerShell, VB Script, ansible and others
Vmware / Hyper-v
- Perform VM vMotion, Storage vMotion, Add/Remove Memory or any other Hardware resources on the VM
- Install or upgrade Vmtools, upgrade hardware version on the VM
- Taking, Deleting and reverting snapshots of the VM
- Add ESX host to maintenance during any scheduled activities
- Perform other daily operations on VMware infrastructure
- Installation and configuration of new Datacenter in Vmware
- Add Storage to VMware – SAN, iSCSI and NFS
- Creating Hyper-V cluster with shared disk
- Upgrade Vmware hosts.
Good to have
- Load balancer
- Storage, Netapp, Nimble, HP, DELL
- Brocade / Fiber Cable
- Nutanix, vSAN
What do you get from us?
- Private medical plan
- Life and disability insurance
- Discounts program
Location:
NIC Work-at-Home
Language Requirements:
English
Time Type:
Full time
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