Job Title:
Sr Analyst, Global Analytic InsightsJob Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.The Sr Analyst, global Analytics insights, will deliver analysis of contact center performance and customer satisfaction data to support operational improvement initiatives. You will work on an analytic team to assess processes that have an impact on customer satisfaction scores or other key metrics and on the design and implementation of initiatives to improve those scores. The Business Analyst will interpret performance trends, identify root causes behind the trends, and then contribute to the development of performance improvement efforts. You will report to Global Analytics Manager
Requirements:
Bachelor's degree in related field from a four-year college or university with three to five years related experience.
Willing to work Onsite SAO PAULO ONLY
Desired advanced MS skills; Experience in R, Python
Experience with statistical concept and applications, data analysis
Analytics background
Plan, and take actions through engagement, prioritization, and foresight
Analytical thinking; ability to apply quantitative data analysis techniques to improve work processes.
Strong project management skills.
Able to establish a course of action for self to accomplish a series of specific goals while using appropriate resources.
Experience with contact centers, customer satisfaction data analysis
Experience with statistical concepts and applications
Experience working in an environment where work activities and deliverables are dependent on a diverse group of technical and business functional experts.
Experience working in an emerging environment.
Experience with process consulting.
Six Sigma certification preferred.
Must have proficiency with multiple software applications including email messaging application, Microsoft Word, Excel (including Pivot table / Power Pivot functionality) and PowerPoint.t methodologies.
Responsibilities:
Location:
BRA Barueri - Alameda ItapecuruLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents