Team Leader Operations

Job Title:

Team Leader Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role:  Team Leader  

DESIGNATION:  Team Leader

LOCATION:   Thane

YEARS OF EXPERIENCE:  Over experience: 7-8 years overall experience with 03 years’ experience as a Team Leader.

1. Job Description in the format (Educational qualifications, Essential skills + Responsibilities) :

Essential skills:  Customer Service

                            Basic Technical Knowledge

                            Sales experience mandatory

                            B2B experience mandatory.

                            Retention/Saves Experience would be an advantage.

                            Complaints Management would be an advantage.

Responsibilities: Manage a Team of 13-15 agents

                              Meet key metrics of NPS, FCR, Transfers

                              Meet Sales target in volume and conversion rate.

                              Retention of customers

                              Retain the agents with a retention of 96%.

                              Maintain shrinkage of absenteeism and in office shrinkage

                              Meet daily coaching requirements.

Educational qualifications: Graduate in any stream

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

India Thane - G-Corp, Maharashtra

Language Requirements:

Time Type:

Full time

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