Training & Quality Manager

Quality and Training Manager

Requirements

·         Proven experience of at least 2 years in quality and training management roles (related to Call Center Operations).

·         Proficiency in office tools at an intermediate/advanced level (Excel proficiency will be assessed).

·         Knowledge of project management.

·         Six Sigma knowledge (preferred).

·         Knowledge of quality standards (COPC, ISO).

·         Experience in call center industry

·         Advanced English proficiency.

·         Availability from Monday to Friday, 08:00 am to 07:00 pm (48 hours per week).

Competences:

·         Effective leadership (essential)

·         Proactivity

·         Flexibility and adaptability

·         Analytical skills (essential)

·         Exceptional communication and interpersonal skills

·         Excellent organizational skills and problem-solving ability

Benefits:

·         Full benefits from the first day of work.

·         Benefits in accordance with the law.

·         Agreements with universities and institutes, discounts on movie tickets, and more.

“Concentrix expressly rejects any discriminatory practices. We do not tolerate discrimination against any employee or job applicant based on age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion, sexual orientation, or any other characteristic specified by the company or current anti-discrimination legislation.”