{"id":902,"date":"2025-10-20T22:06:29","date_gmt":"2025-10-21T02:06:29","guid":{"rendered":"https:\/\/jobs.concentrix.com\/home\/"},"modified":"2026-02-16T22:06:22","modified_gmt":"2026-02-17T03:06:22","slug":"home","status":"publish","type":"page","link":"https:\/\/jobs.concentrix.com\/ro\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"902\" class=\"elementor elementor-902 elementor-6\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7da084 e-flex e-con-boxed e-con e-parent\" data-id=\"a7da084\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-241293c e-con-full e-flex e-con e-child\" data-id=\"241293c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56ea600 elementor-headline--style-rotate elementor-widget__width-inherit elementor-widget elementor-widget-animated-headline\" data-id=\"56ea600\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;slide-down&quot;,&quot;rotating_text&quot;:&quot;pentru p\\u0103rin\\u021bi&lt;br&gt;pentru studen\\u021bi&lt;br&gt;de acas\\u0103\\n\\u00een str\\u0103in\\u0103tate\\npentru lideri\\npentru exploratori\\npentru toat\\u0103 lumea&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h1 class=\"elementor-headline elementor-headline-animation-type-slide-down\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Joburi<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tpentru&nbsp;p\u0103rin\u021bi<br>pentru&nbsp;studen\u021bi<br>de&nbsp;acas\u0103\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\t\u00een&nbsp;str\u0103in\u0103tate\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tpentru&nbsp;lideri\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tpentru&nbsp;exploratori\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tpentru&nbsp;toat\u0103&nbsp;lumea\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d58128d elementor-widget elementor-widget-jdq-search-redirect\" data-id=\"d58128d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jdq-search-redirect.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <form class=\"jdq-search-redirect-form\" action=\"\/ro\/job-search\/\" method=\"GET\">\n            <div class=\"jdq-search-redirect-wrapper\">\n                <div class=\"jdq-search-redirect-input-wrapper\">\n                    <input type=\"text\"\n                           name=\"keyword\"\n                           class=\"jdq-search-redirect-input\"\n                           placeholder=\"Caut\u0103 titlul postului sau cuv\u00e2ntul cheie\"\n                           autocomplete=\"off\" \/>\n                    <button type=\"submit\" class=\"jdq-search-redirect-submit\" aria-label=\"Search\">\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M21 21L16.65 16.65M19 11C19 15.4183 15.4183 19 11 19C6.58172 19 3 15.4183 3 11C3 6.58172 6.58172 3 11 3C15.4183 3 19 6.58172 19 11Z\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n                                <div class=\"jdq-search-redirect-country-wrapper\">\n                    <select name=\"country\" class=\"jdq-search-redirect-country\">\n                        <option value=\"\" disabled selected>Loc<\/option>\n                        <option value=\"\">Toate \u021b\u0103rile<\/option>\n                                                    <option value=\"Albania\">Albania<\/option>\n                                                    <option value=\"Algeria\">Algeria<\/option>\n                                                    <option value=\"Argentina\">Argentina<\/option>\n                                                    <option value=\"Australia\">Australia<\/option>\n                                                    <option value=\"Belgium\">Belgia<\/option>\n                                                    <option value=\"Benin\">Benin<\/option>\n                                                    <option value=\"Bosnia and Herzegovina\">Bosnia \u0219i Her\u021begovina<\/option>\n                                                    <option value=\"Brazil\">Brazilia<\/option>\n                                                    <option value=\"Bulgaria\">Bulgaria<\/option>\n                                                    <option value=\"Canada\">Canada<\/option>\n                                                    <option value=\"China\">China<\/option>\n                                                    <option value=\"Colombia\">Columbia<\/option>\n                                                    <option value=\"Costa Rica\">Costa Rica<\/option>\n                                                    <option value=\"Cura\u00e7ao\">Cura\u00e7ao<\/option>\n                                                    <option value=\"Czechia\">Cehia<\/option>\n                                                    <option value=\"C\u00f4te d&#039;Ivoire\">Coasta de Filde\u0219<\/option>\n                                                    <option value=\"Denmark\">Denmark<\/option>\n                                                    <option value=\"Dominican Republic\">Republica Dominican\u0103<\/option>\n                                                    <option value=\"Egypt\">Egipt<\/option>\n                                                    <option value=\"El Salvador\">El Salvador<\/option>\n                                                    <option value=\"Estonia\">Estonia<\/option>\n                                                    <option value=\"Finland\">Finlanda<\/option>\n                                                    <option value=\"France\">Fran\u021ba<\/option>\n                                                    <option value=\"Georgia\">Georgia<\/option>\n                                                    <option value=\"Germany\">Germania<\/option>\n                                                    <option value=\"Ghana\">Ghana<\/option>\n                                                    <option value=\"Greece\">Grecia<\/option>\n                                                    <option value=\"Guatemala\">Guatemala<\/option>\n                                                    <option value=\"Honduras\">Honduras<\/option>\n                                                    <option value=\"Hungary\">Ungaria<\/option>\n                                                    <option value=\"India\">India<\/option>\n                                                    <option value=\"Indonesia\">Indonezia<\/option>\n                                                    <option value=\"Ireland\">Irlanda<\/option>\n                                                    <option value=\"Italy\">Italia<\/option>\n                                                    <option value=\"Jamaica\">Jamaica<\/option>\n                                                    <option value=\"Japan\">Japonia<\/option>\n                                                    <option value=\"Jordan\">Iordania<\/option>\n                                                    <option value=\"Kosovo\">Kosovo<\/option>\n                                                    <option value=\"Latvia\">Letonia<\/option>\n                                                    <option value=\"Lithuania\">Lituania<\/option>\n                                                    <option value=\"Madagascar\">Madagascar<\/option>\n                                                    <option value=\"Malaysia\">Malaezia<\/option>\n                                                    <option value=\"Mexico\">Mexic<\/option>\n                                                    <option value=\"Morocco\">Maroc<\/option>\n                                                    <option value=\"Netherlands\">\u021a\u0103rile de Jos<\/option>\n                                                    <option value=\"New Zealand\">Noua Zeeland\u0103<\/option>\n                                                    <option value=\"Nicaragua\">Nicaragua<\/option>\n                                                    <option value=\"North Macedonia\">North Macedonia<\/option>\n                                                    <option value=\"Norway\">Norvegia<\/option>\n                                                    <option value=\"Peru\">Peru<\/option>\n                                                    <option value=\"Philippines\">Filipine<\/option>\n                                                    <option value=\"Poland\">Polonia<\/option>\n                                                    <option value=\"Portugal\">Portugalia<\/option>\n                                                    <option value=\"Romania\">Rom\u00e2nia<\/option>\n                                                    <option value=\"Saudi Arabia\">Arabia Saudit\u0103<\/option>\n                                                    <option value=\"Senegal\">Senegal<\/option>\n                                                    <option value=\"Serbia\">Serbia<\/option>\n                                                    <option value=\"Singapore\">Singapore<\/option>\n                                                    <option value=\"Slovakia\">Slovacia<\/option>\n                                                    <option value=\"South Africa\">Africa de Sud<\/option>\n                                                    <option value=\"Spain\">Spania<\/option>\n                                                    <option value=\"Suriname\">Surinam<\/option>\n                                                    <option value=\"Sweden\">Suedia<\/option>\n                                                    <option value=\"Switzerland\">Elve\u021bia<\/option>\n                                                    <option value=\"Thailand\">Thailanda<\/option>\n                                                    <option value=\"Tunisia\">Tunisia<\/option>\n                                                    <option value=\"T\u00fcrkiye\">T\u00fcrkiye<\/option>\n                                                    <option value=\"United Arab Emirates\">Emiratele Arabe Unite<\/option>\n                                                    <option value=\"United Kingdom\">United Kingdom<\/option>\n                                                    <option value=\"United States of America\">Statele Unite<\/option>\n                                                    <option value=\"Vietnam\">Vietnam<\/option>\n                                            <\/select>\n                <\/div>\n                            <\/div>\n        <\/form>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d784ca1 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"d784ca1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-476877b e-flex e-con-boxed e-con e-parent\" data-id=\"476877b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fde541d elementor-widget elementor-widget-text-editor\" data-id=\"fde541d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<strong>NOTICE: recruitment fraud alert<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b490d elementor-widget elementor-widget-text-editor\" data-id=\"74b490d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tUnderstanding our recruiting process is essential to protecting yourself from online recruiting scams, which are on the rise. Please take a moment to review our recruiting process, common recruiting schemes, and what you can do to report activity you believe is fraudulent. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d28ad7b elementor-widget elementor-widget-button\" data-id=\"d28ad7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.concentrix.com\/scam-warning\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edaec65 e-flex e-con-boxed e-con e-parent\" data-id=\"edaec65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c9f843 elementor-widget elementor-widget-text-editor\" data-id=\"7c9f843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAm selectat special pentru tine \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678ca72 elementor-widget elementor-widget-text-editor\" data-id=\"678ca72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Descoper\u0103 puterea unei cariere inovatoare <\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ee2b6 elementor-widget elementor-widget-jdq-jobs-widget\" data-id=\"69ee2b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jdq-jobs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"jdq-widget-container\" data-widget-id=\"69ee2b6\" data-query-type=\"get_latest\">\n\n            \n            <!-- Results Header -->\n            <div class=\"jdq-results-header\">\n                                <svg class=\"jdq-filter-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                    <line x1=\"4\" y1=\"21\" x2=\"4\" y2=\"14\"><\/line>\n                    <line x1=\"4\" y1=\"10\" x2=\"4\" y2=\"3\"><\/line>\n                    <line x1=\"12\" y1=\"21\" x2=\"12\" y2=\"12\"><\/line>\n                    <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"3\"><\/line>\n                    <line x1=\"20\" y1=\"21\" x2=\"20\" y2=\"16\"><\/line>\n                    <line x1=\"20\" y1=\"12\" x2=\"20\" y2=\"3\"><\/line>\n                    <line x1=\"1\" y1=\"14\" x2=\"7\" y2=\"14\"><\/line>\n                    <line x1=\"9\" y1=\"8\" x2=\"15\" y2=\"8\"><\/line>\n                    <line x1=\"17\" y1=\"16\" x2=\"23\" y2=\"16\"><\/line>\n                <\/svg>\n            <\/div>\n\n            <!-- Filter Panel Overlay -->\n            <div class=\"jdq-filter-overlay\"><\/div>\n\n            <!-- Sliding Filter Panel -->\n            <div class=\"jdq-filter-panel\">\n                <div class=\"jdq-filter-panel-header\">\n                    <button class=\"jdq-filter-panel-close\" aria-label=\"Close filters\">\n                        <svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <rect x=\"1.41406\" width=\"21\" height=\"2\" rx=\"1\" transform=\"rotate(45 1.41406 0)\" fill=\"currentColor\"><\/rect>\n                            <rect x=\"16.2637\" y=\"1.41418\" width=\"21\" height=\"2\" rx=\"1\" transform=\"rotate(135 16.2637 1.41418)\" fill=\"currentColor\"><\/rect>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-section\">\n                    <h4 class=\"jdq-filter-panel-title\">Filtreaz\u0103 dup\u0103<\/h4>\n                    <div class=\"jdq-filter-panel-pills\">\n                        <!-- Active filter pills will be added dynamically -->\n                    <\/div>\n                    <button class=\"jdq-filter-panel-clear-all\" style=\"display: none;\">\u0218terge\u021bi tot<\/button>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-section\">\n                    <h4 class=\"jdq-filter-panel-title\">Filtreaz\u0103 dup\u0103<\/h4>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Limb\u0103<\/label>\n                        <select class=\"jdq-language-select\">\n                            <option value=\"\">Toate limbile<\/option>\n                            <option value=\"Arabic\">Arabic<\/option>\n                            <option value=\"Bosnian\">Bosnian<\/option>\n                            <option value=\"Bulgarian\">Bulgarian<\/option>\n                            <option value=\"Chinese\">Chinese<\/option>\n                            <option value=\"Croatian\">Croatian<\/option>\n                            <option value=\"Czech\">Czech<\/option>\n                            <option value=\"Danish\">Danish<\/option>\n                            <option value=\"Dutch\">Dutch<\/option>\n                            <option value=\"English\">English<\/option>\n                            <option value=\"Estonian\">Estonian<\/option>\n                            <option value=\"Finnish\">Finnish<\/option>\n                            <option value=\"French\">French<\/option>\n                            <option value=\"German\">German<\/option>\n                            <option value=\"Greek\">Greek<\/option>\n                            <option value=\"Hebrew\">Hebrew<\/option>\n                            <option value=\"Hindi\">Hindi<\/option>\n                            <option value=\"Hungarian\">Hungarian<\/option>\n                            <option value=\"Italian\">Italian<\/option>\n                            <option value=\"Japanese\">Japanese<\/option>\n                            <option value=\"Kazakh\">Kazakh<\/option>\n                            <option value=\"Korean\">Korean<\/option>\n                            <option value=\"Malay\">Malay<\/option>\n                            <option value=\"Mandarin\">Mandarin<\/option>\n                            <option value=\"Norwegian\">Norwegian<\/option>\n                            <option value=\"Polish\">Polish<\/option>\n                            <option value=\"Portuguese\">Portuguese<\/option>\n                            <option value=\"Romanian\">Romanian<\/option>\n                            <option value=\"Russian\">Russian<\/option>\n                            <option value=\"Serbian\">Serbian<\/option>\n                            <option value=\"Slovak\">Slovak<\/option>\n                            <option value=\"Slovenian\">Slovenian<\/option>\n                            <option value=\"Spanish\">Spanish<\/option>\n                            <option value=\"Swedish\">Swedish<\/option>\n                            <option value=\"Turkish\">Turkish<\/option>\n                            <option value=\"Ukrainian\">Ukrainian<\/option>\n                            <option value=\"Vietnamese\">Vietnamese<\/option>\n                        <\/select>\n                    <\/div>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Ora\u0219<\/label>\n                        <select class=\"jdq-city-select\">\n                            <option value=\"\">Toate ora\u0219ele<\/option>\n                            <!-- Cities will be populated dynamically from job data -->\n                        <\/select>\n                    <\/div>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Categorie<\/label>\n                        <select class=\"jdq-category-select\">\n                            <option value=\"\">Toate categoriile<\/option>\n                            <option value=\"Account Management\">Account Management<\/option>\n                            <option value=\"Customer Service and Support\">Customer Service and Support<\/option>\n                            <option value=\"Finance\">Finance<\/option>\n                            <option value=\"Global Security\">Global Security<\/option>\n                            <option value=\"Human Resources\">Human Resources<\/option>\n                            <option value=\"Information Technology\">Information Technology<\/option>\n                            <option value=\"Marketing & Communications\">Marketing & Communications<\/option>\n                            <option value=\"Operations\">Operations<\/option>\n                            <option value=\"Other\">Other<\/option>\n                            <option value=\"Project Management\">Project Management<\/option>\n                            <option value=\"Real Estate\">Real Estate<\/option>\n                            <option value=\"Research & Analytics\">Research & Analytics<\/option>\n                            <option value=\"Sales\">Sales<\/option>\n                            <option value=\"Training & Quality\">Training & Quality<\/option>\n                            <option value=\"Workforce Management (WFM)\">Workforce Management (WFM)<\/option>\n                        <\/select>\n                    <\/div>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-footer\">\n                    <button class=\"jdq-filter-apply-btn\">Aplic\u0103 (<span class=\"jdq-filter-count\">0<\/span>)<\/button>\n                <\/div>\n            <\/div>\n\n            <!-- Job Cards Container -->\n            <div class=\"jdq-jobs-container\"\n                 data-show-description=\"yes\"\n                 data-description-length=\"150\"\n                 data-results-per-page=\"10\"\n                 data-exclude-keyword=\"#righthead\"\n                 data-job-detail-url=\"\">\n                <!-- Jobs will be rendered here by JavaScript -->\n                <div class=\"jdq-loading\">Loading jobs...<\/div>\n            <\/div>\n\n            <!-- Hidden shortcode output -->\n            <div style=\"display: none;\">\n                <script type=\"application\/json\" id=\"jobsData\">{\"ok\":true,\"data\":[{\"id\":\"792\",\"campaign_id\":\"24951\",\"campaign_title\":\"Sr. Quality Evaluator R1759662\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr Quality Evaluator\",\"street\":\"PER Lima - Av Primavera 1013\",\"address\":\"PER Lima - Av Primavera 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Av Primavera 1013\",\"address\":\"PER Lima - Av Primavera 1013\",\"city\":\"Lima\",\"state\":\"Lima\",\"postal_code\":\"15039\",\"region\":null,\"country\":\"Peru\",\"short_description\":\"The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix  in support of client programs to ensure superior workforce preparation with best in class service and delivery.  This position requires attaining and maintaining certification in the Trainer Certification Program (101\/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult\/accelerated learning techniques using a variety of training delivery modalities in a classroom environment\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Accountable for achieving individual training performance metrics\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients<\/li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids<\/li><li>Measure the effectiveness of training programs using various feedback methods \u2013 focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation\u00a0<\/li><li>Recommend curriculum modifications to Training Manager\/Supervisor on the basis of internal customer feedback and\/or Training Needs Analysis\u00a0<\/li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><\/ul><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><ul><li>Bachelor&#39;s Degree in related field from a four-year college or university with two to four years of relevant experience preferred\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Strong communication skills, both written and verbal\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Proficient in\u00a0 Microsoft Office\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0<\/li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable<\/li><li>Self-starter, sense of urgency, and works well under pressure\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Strong attention to detail\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Sense of professionalism and ability to develop good relationships\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><\/ul><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><h2>Career Framework Role\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><p>Requires knowledge and experience in own discipline; 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Healthfirst - 980001402\",\"reference_id\":\"980001402\",\"custom_reference_id\":\"980001402\",\"company_reference_id\":null},{\"wid\":\"f902e85d00d5100bea5481252f9c0000\",\"descriptor\":\"W0ZJ8A Healthfirst-Qeperformancesuppo\",\"reference_id\":\"W0ZJ8A\",\"custom_reference_id\":\"W0ZJ8A\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"alain.buscano@concentrix.com\"},\"first_name\":\"Alain Buscano (102867945)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1755377\",\"wid\":\"db5eb52ea4cf103810d3e03ef0780000\",\"descriptor\":\"Supervisor, Training & Quality\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"2009\",\"campaign_id\":\"req-5ce30315296e9a98\",\"campaign_title\":\"Customer Service Representative (On-Site)\",\"campaign_type\":null,\"job_title\":\"Customer Service Representative (On-Site)\",\"street\":null,\"address\":null,\"city\":\"Lake Mary\",\"state\":\"Florida\",\"postal_code\":\"32746\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p><strong>JOB DESCRIPTION<\/strong><\/p><p><\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!<\/p><p><\/p><p>As a Customer Service Representative, you\u2019ll join an organically diverse team from 70+ countries where ALL members contribute and support each other\u2019s success and well-being, proudly united as \u201cgame-changers.\u201d Together, we help the world\u2019s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we\u2019re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.<\/p><p><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and continuing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp; <\/strong><\/p><p><\/p><p>As a Customer Service Representative, you will:<\/p><ul><li><p>Provide inbound customer support.<\/p><\/li><li><p>Help customers resolve technical issues.<\/p><\/li><li><p>Assist in correcting billing concerns.<\/p><\/li><li><p>Ensure the appropriateness of social media content.<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<br>&nbsp;<\/p><\/li><\/ul><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:<\/p><ul><li><p>Must have a high school diploma or equivalent<\/p><\/li><li><p>1 years of customer service experience required<br>Preferred experience with retail.<\/p><\/li><li><p>Demonstrate experience &amp; ability to uncover the right solution by asking probing questions<\/p><\/li><li><p>Demonstrate experience &amp; ability to utilize resources and\/or articles to provide correct information<\/p><\/li><li><p>Must reside in the United States and have a valid U.S. address for residence<\/p><\/li><\/ul><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><br>&nbsp;<\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary range for this position is $15.00 - $18.75\/hr., (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <\/strong><br>&nbsp;<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p>JOB AVAILABILITY<\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-5ce30315296e9a98\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-08-28T21:15:46.034Z\",\"created_at\":\"2026-08-28T21:13:52.259Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/Q2ZX57S7DGNZAE3HDCQEZV9YGH63BDX4\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/Q2ZX57S7DGNZAE3HDCQEZV9YGH63BDX4\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"795\",\"campaign_id\":\"24927\",\"campaign_title\":\"Community Relations Manager II R1759747\",\"campaign_type\":\"job_application\",\"job_title\":\"Responsable communication r\u00e9gion - Marrakech - Fran\u00e7ais - Anglais\",\"street\":\"MAR Marrakech - 70, Quartier Industriel Sidi Ghanem\",\"address\":\"MAR Marrakech - 70, Quartier Industriel Sidi Ghanem\",\"city\":\"Marrakech\",\"state\":\"Marrakech\",\"postal_code\":\"40110\",\"region\":null,\"country\":\"Morocco\",\"short_description\":\"Qui sommes-nous ?\\n\\nConcentrix est une entreprise internationale pr\u00e9sente dans plus de 70 pays. Nous excellons dans l'am\u00e9lioration de l'exp\u00e9rience client et l'optimisation des processus m\u00e9tiers, en aidant les entreprises \u00e0 se transformer et \u00e0 atteindre l'excellence dans un environnement inclusif, collaboratif et innovant.\",\"long_description\":\"<p>Rattach\u00e9(e) au Directeur Communication Maroc, vous aurez pour mission de :<\/p><ul><li>Contribuer \u00e0 la construction de la strat\u00e9gie de communication du site<\/li><li>Mettre en \u0153uvre le plan de communication du site Concentrix Marrakech dans le respect des d\u00e9lais et des cahiers des charges (demandes des business, RH (sourcing, recrutement...))<\/li><li>Organiser les \u00e9v\u00e8nements externes et internes (logistique, coordination avec les prestataires, \u00e9laboration des bdc et consultation des prestataires \u2026)<\/li><li>Identifier les messages cl\u00e9s et les canaux\/supports de communication les plus adapt\u00e9s pour la r\u00e9gion (digital, radio, panneaux 4*3 \u2026)<\/li><li>Proposer le story-telling des supports de communication en coordination avec la direction communication<\/li><li>Piloter la production de contenus : r\u00e9daction et validation (plaquette, flyers \u2026)<\/li><li>Communication terrain sur site et f\u00e9d\u00e9rer autour de la culture et les valeurs de l\u2019entreprise<\/li><li>Assurer les visites clients sur site<\/li><li>Animer les journ\u00e9es portes ouvertes pour le recrutement<\/li><li>Promouvoir la notori\u00e9t\u00e9 de Concentrix sur la r\u00e9gion de Marrakech<\/li><li>Suivre le ROI et l\u2019efficacit\u00e9 des campagnes de communication<\/li><li>Pr\u00e9parer les pr\u00e9sentations strat\u00e9giques et op\u00e9rationnelles sur la partie communication<\/li><li>Assurer une veille concurrentielle sur les best practices du secteur et plus globalement sur le bassin d\u2019emploi de Marrakech<\/li><li>G\u00e9rer le budget communication allou\u00e9 au site<\/li><\/ul><p><\/p><p><b>Ce que nous vous offrons <\/b><\/p><p>Chez Concentrix, nous faisons de la valorisation et le bien-\u00eatre de nos talents une priorit\u00e9. Voici les avantages que nous vous offrons pour reconnaitre votre contribution\u00a0:<\/p><ul><li>Des possibilit\u00e9s d\u2019\u00e9volution, de mani\u00e8re \u00e9thique et \u00e9quitable<\/li><li>Des opportunit\u00e9s de d\u00e9veloppement professionnel<\/li><li>Une r\u00e9mun\u00e9ration attractive incluant une prime de performance p\u00e9riodique<\/li><li>Des avantages sociaux exceptionnels :<ul><li>Assurance sant\u00e9<\/li><li>Retraite compl\u00e9mentaire apr\u00e8s un an d\u2019anciennet\u00e9 dans l\u2019entreprise et souscription<\/li><li>Service de restauration \u00e0 des prix r\u00e9duits<\/li><li>Salle de sport avec coach d\u00e9di\u00e9 sur place. L\u2019acc\u00e8s y est gratuit (cet avantage est valable dans les sites disposant de salle de sport)<\/li><li>Possibilit\u00e9 d\u2019inscription dans la cr\u00e8che d\u2019entreprise (valable dans les sites qui en disposent) ou de subvention cr\u00e8che<\/li><\/ul><\/li><\/ul><p><\/p><p><\/p><p><b>Le profil de nos Game-Changers :<\/b><\/p><ul><li>De formation sup\u00e9rieure en communication<\/li><li>Vous justifiez de 5 ans d\u2019exp\u00e9rience dans un poste similaire en entreprise ou en agence<\/li><li>Vous maitrisez les techniques de communication sur les canaux digitaux et les m\u00e9dias classiques<\/li><li>Vous maitrisez le fran\u00e7ais et l\u2019anglais \u00e0 l\u2019\u00e9crit et \u00e0 l\u2019oral (capacit\u00e9s r\u00e9dactionnelles et de pr\u00e9sentation requises)<\/li><li>Vous avez de grandes capacit\u00e9s de communication en anglais (bilingue)<\/li><li>Vous justifiez d\u2019une exp\u00e9rience dans l\u2019organisation des \u00e9v\u00e8nements en tant que responsable Events ou Guest Relation Officer ou Responsable des relations publiques<\/li><li>Vous \u00eates dot\u00e9(e) d\u2019un esprit de synth\u00e8se<\/li><li>Vous \u00eates autonome, rigoureux et polyvalent<\/li><li>Vous \u00eates reconnu (e) pour votre organisation, la gestion des urgences\/priorit\u00e9s ainsi que pour votre adaptabilit\u00e9.<\/li><li>Vous \u00eates organis\u00e9(e) curieux(se) et engag\u00e9(e)<\/li><li>Vous \u00eates cr\u00e9atif(ve) et force de propositions<\/li><li>Vous aimez le travail en \u00e9quipe\/transverse<\/li><li>Vous ma\u00eetrisez MS Office<\/li><\/ul>\",\"ats_external_id\":\"R1759747\",\"location\":\"Marrakech, Marrakech\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-28T20:10:50.526+08:00\",\"created_at\":\"2026-08-28T20:09:47.040+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDkyNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MAR-Marrakech---70-Quartier-Industriel-Sidi-Ghanem\/Responsable-communication-rgion---Marrakech---Franais---Anglais_R1759747\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Internal Marketing\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"d209b849f157101ac0bb53cd7cb60000\",\"descriptor\":\"Concentrix Marrakech\",\"reference_id\":\"WMO12\",\"organization_reference_id\":\"WMO12\"},\"location\":{\"city\":\"Marrakech\",\"state\":\"Marrakech\",\"country\":{\"wid\":\"7aaca3f6fc774f16802a4df4718a5b53\",\"iso2\":\"MA\",\"iso3\":\"MAR\",\"descriptor\":\"Morocco\",\"iso_numeric\":\"504\"},\"postal_code\":\"40110\",\"primary_location\":{\"id\":\"MA-MAR-SIDIG-01\",\"wid\":\"1e068287a9e3101d4799eead173e0000\",\"descriptor\":\"MAR Marrakech - 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Marrakech - Fran\u00e7ais - Anglais\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_8B\",\"wid\":\"0227dc387a0901afed42c8f6e0656d35\",\"descriptor\":\"Grade 8B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"796\",\"campaign_id\":\"24922\",\"campaign_title\":\"Director, Account Management R1750307\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Account Manager (Secteur Travel)\",\"street\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\",\"address\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\",\"city\":\"Paris\",\"state\":null,\"postal_code\":\"75017\",\"region\":null,\"country\":\"France\",\"short_description\":\"\",\"long_description\":\"<p>We&#39;re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.<br \/>The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio* Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships.<\/p><p><\/p><p><u><b>Sector Knowledge and Expertise:<\/b><\/u><br \/>- Demonstrates a clear understanding of client\u2019s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio\/sector strategy.<br \/>- Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.<br \/>- Leverages expertise and communication skills to speak at forums both internally and externally.<\/p><p><\/p><p><b><u>Account Management and Business Growth:<\/u><\/b><br \/>- Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client\u2019s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.<span>\u00a0 <\/span><br \/>- Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).<br \/>- Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client\u2019s business opportunities and strategy.<span>\u00a0 <\/span><br \/>- Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.<br \/>- Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.<br \/>- Proactive Risk Management: mitigating financial, competitive, and technological threats.<br \/>- Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. 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Analytical skills are important for reviewing information and forming appropriate conclusions. Workforce Managers should have strong communication skills to ensure that stakeholders are kept informed of developments effectively and to ensure that all appropriate staff are aware of any challenges. 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Met jouw expertise maak je dagelijks het digitale leven van onze klanten een stuk makkelijker.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p aria-level=\\\"2\\\"><strong><span data-contrast=\\\"none\\\">Wat ga je doen in deze functie?<\/span><\/strong><span data-ccp-props=\\\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">Bij VodafoneZiggo maken we technologie toegankelijk voor iedereen. Als klantenservicemedewerker draag je bij aan de toekomst van digitale verbindingen en zorg je ervoor dat elke klant alles uit hun abonnementen haalt. Je zet je ervaring en kennis in om de beste deal voor de klant er uit te halen.<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">Je helpt de klanten door middel van telefonische gesprekken, en zodra je voldoende kennis hebt, ook via chat. In ieder gesprek denk je actief mee en doe je een passend aanbod dat aansluit op de behoeften van de klant. Door onze entertainmentproducten in de spotlight te zetten en factuurvragen op te lossen, bied je klanten tegelijkertijd de beste mobiele en internetoplossingen.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><strong><span data-contrast=\\\"none\\\">Wat krijg je van ons?<\/span><\/strong><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"1\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Een startsalaris van&nbsp;<\/span><span data-contrast=\\\"none\\\">&euro;15,28&nbsp;<\/span><span data-contrast=\\\"none\\\">per uur&nbsp;indien&nbsp;je 21 jaar of ouder bent.<\/span>&nbsp;<br \/><em><span data-contrast=\\\"none\\\">De mogelijkheid om inclusief vakantiegeld uit te betalen kan worden aangevraagd.<\/span><\/em><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"2\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Flexibele werktijden, zodat je zelf je agenda kunt beheren.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"3\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">De kans om binnen ons project door te groeien als vraagbaak, coach of trainer.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"4\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Reiskostenvergoeding of volledige ov-vergoeding vanaf 10 km naar kantoor.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"17\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"5\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"none\\\">Aantrekkelijke korting op een jaarabonnement bij&nbsp;VodafoneZiggo.<\/span>&nbsp;<br \/><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<p aria-level=\\\"2\\\"><strong><span data-contrast=\\\"none\\\">Wat&nbsp;vragen wij van jou?<\/span><\/strong><span data-ccp-props=\\\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83d\udcc6<\/span><span data-contrast=\\\"none\\\"> Flexibiliteit om minimaal 32 uur per week te werken binnen onze openingstijden (ma tot en met zo tussen 08:00 - 20:00), inclusief eens per vier weken op zaterdag. <\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83d\udccd<\/span><span data-contrast=\\\"none\\\"> Bereidheid om een fulltime, betaalde training van 10 werkdagen te volgen. <\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83c\udf1f<\/span><span data-contrast=\\\"none\\\"> De durf om de klant alle opties voor te leggen om de beste deal voor de klant te maken. <\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83d\udcc8<\/span><span data-contrast=\\\"none\\\">&nbsp;Comfortabel zijn met het bespreken van aanbiedingen aan het einde van elk klantgesprek.&nbsp;<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">\ud83c\udfa7<\/span><span data-contrast=\\\"none\\\">&nbsp; Je niet alleen goed kunt luisteren, maar ook oprecht begrip kunt tonen voor de klant.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p aria-level=\\\"2\\\"><strong><span data-contrast=\\\"none\\\">Solliciteer direct!<\/span><\/strong><span data-ccp-props=\\\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-contrast=\\\"none\\\">Benieuwd naar deze uitdaging? klik op de knop om direct te solliciteren of neem contact op met Djino Gunzeln via Djino.Gunzeln@Concentrix.com<\/span><span data-contrast=\\\"none\\\"> of&nbsp;06-10911813.<\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\\\">&nbsp;<\/span><\/p>\",\"ats_external_id\":\"NL-359\",\"location\":\"Amsterdam, landelijk\",\"job_type\":\"\",\"salary\":\"15.28\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-28T16:04:28.838+02:00\",\"created_at\":\"2026-08-28T14:02:09.556+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zNTk?\",\"apply_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zNTk\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"telecommunications\",\"contract_type\":\"\",\"locale\":\"nl\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-netherlands\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"2\"},{\"id\":\"144\",\"campaign_id\":\"984\",\"campaign_title\":\"Cisco \/ English \/ Hybrid \/ SDS\",\"campaign_type\":\"job_application\",\"job_title\":\"Service Delivery Specialist with English\",\"street\":\"Mladost 4, Samara str 4, Advance Business Center 1 \",\"address\":\"Mladost 4, Samara str 4, Advance Business Center 1 \",\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":\"1715\",\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p><strong>Responsibilities:&nbsp;<\/strong><br \/>&bull; Handle and resolve support tickets in Cisco&rsquo;s internal system related to payments, rebates, and partner inquiries.&nbsp;<br \/>&bull; Communicate with partners, distributors, and internal Cisco teams to ensure smooth processing of incentives and&nbsp;<br \/>program payments.&nbsp;<br \/>&bull; Assist with reprocessing payments and updating partner information to maintain accurate records and efficient&nbsp;<br \/>workflows.&nbsp;<br \/>&bull; Support the Global Easy Pay and Cisco 360 programs by providing timely issue resolution and maintaining high&nbsp;<br \/>service quality for global partners.&nbsp;<br \/><br \/><strong>Requirements:&nbsp;<\/strong><br \/>&bull; English level B2 or higher with strong written and verbal communication skills.&nbsp;<br \/>&bull; Confident user of Microsoft Office applications, especially Excel and Outlook.&nbsp;<br \/>&bull; Technical mindset with the ability to quickly learn internal systems and processes.&nbsp;<br \/>&bull; Well-organized and able to manage multiple tasks independently.&nbsp;<br \/>&bull; Flexibility to work during late or night hours to support the Americas region.&nbsp;<\/p>\\n<p><br \/><strong>What we offer:&nbsp;<\/strong><br \/>&bull; Fully paid training program in English, remote &ndash; 1month, Monday &ndash; Friday 9:00 &ndash; 18:00 or 12:00 &ndash; 9:00 (will be&nbsp;<br \/>confirmed)&nbsp;<br \/>&bull; Salary: 1,400.00 EUR gross, performance bonus &ndash; up to 80 Euro gross, night shift allowance &ndash; 3.5 Euro paid&nbsp;<br \/>additionally per hour&nbsp;<br \/>&bull; Full-time employment contract&nbsp;<br \/>&bull; <span style=\\\"text-decoration: underline;\\\">Working schedule<\/span>: Monday to Friday work schedule.&nbsp;<br \/>Standard shift: 15:00 &ndash; 00:00 (9 hours including 1-hour break).&nbsp;<br \/>Occasional night shift: 18:00 &ndash; 02:00 (8 working hours).&nbsp;<br \/>Around 90% of the time the schedule is 15:00 &ndash; 00:00, and only 10% of the time the later shift may apply.&nbsp;<br \/>Night shifts are additionally paid with &euro;3.5 extra per hour.&nbsp;<br \/>Work on Saturdays is very rare (approximately once every 6&ndash;7 months).&nbsp;<br \/>Bank holiday work is paid at double rate.&nbsp;<br \/>&bull; Private health, dental care partially covered by the employer)&nbsp;<br \/>&bull; Life insurance&nbsp;<br \/>&bull; Voluntary Sport Card (Multisport and\/or Coolfit)&nbsp;<br \/>&bull; Monthly transportation allowance of 25 EUR net paid in addition to the base salary&nbsp;<br \/>&bull; Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 255 EUR&nbsp;<br \/>net&nbsp;<\/p>\",\"ats_external_id\":\"BG-984\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":\"1400\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-30T02:59:02.697+03:00\",\"created_at\":\"2026-08-28T13:43:37.978+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODQ?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODQ\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"145\",\"campaign_id\":\"983\",\"campaign_title\":\"VF \/ PORTUGUESE \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Portuguese (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in Portuguese (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Salary at the amount of <strong>1572.00 EURO Gross<\/strong> with monthly performance-based bonuses<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-983\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-28T12:20:35.912+03:00\",\"created_at\":\"2026-08-28T12:08:25.373+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODM?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODM\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"146\",\"campaign_id\":\"982\",\"campaign_title\":\"VF \/ POLISH \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Polish (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in Polish (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Salary at the amount of <span data-teams=\\\"true\\\"><strong>1537.20 EURO Gross<\/strong><\/span> with monthly performance-based bonuses<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-982\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-28T11:55:21.256+03:00\",\"created_at\":\"2026-08-28T11:42:00.735+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODI?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODI\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"147\",\"campaign_id\":\"981\",\"campaign_title\":\"VF \/ ITALIAN \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Italian (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in Italian (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Salary at the amount of <span data-teams=\\\"true\\\"><strong>1281 Euro Gross<\/strong><\/span>&nbsp;with monthly performance-based bonuses<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-981\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-28T11:04:24.027+03:00\",\"created_at\":\"2026-08-28T10:48:56.325+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODE?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODE\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"148\",\"campaign_id\":\"980\",\"campaign_title\":\"VF \/ DUTCH \/ Seasonal Ramp-Up\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Dutch (100% Remote) - Temporary Contract \",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":\"\",\"region\":\"Remote\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>It's fun to work in a company where people truly BELIEVE in what they are doing!<\/p>\\n<p><em><strong>We're committed to bringing passion and customer focus to the business.<\/strong><\/em><\/p>\\n<p>Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!<\/p>\\n<p>VF is the global company behind some of the world&rsquo;s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we&rsquo;re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We&rsquo;re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.&nbsp;<\/p>\\n<p><strong>The Customer Advisor is required to:<\/strong><\/p>\\n<ul>\\n<li>Have C1 Level in Dutch (<span data-teams=\\\"true\\\">Speaking and Writing) and English - (B2)<\/span><\/li>\\n<li>Be able to represent our client&rsquo;s brands and deliver outstanding customer service with clarity, passion, and enthusiasm<\/li>\\n<li>Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.<\/li>\\n<li>Hold a high school or University degree<\/li>\\n<li>Possess excellent computer literacy<\/li>\\n<li>Have previous experience in a customer service environment, preferably telephone-based.<\/li>\\n<\/ul>\\n<p><strong>Main responsibilities:&nbsp;<\/strong><\/p>\\n<ul>\\n<li>Communicating with customers by telephone, email and online to provide outstanding service<\/li>\\n<li>Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries<\/li>\\n<li>Discussing new products and managing multiple tasks to promptly resolve customer queries<\/li>\\n<li>Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience<\/li>\\n<li>Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li><strong>3-Month Contract with Opportunity for Extension<\/strong><\/li>\\n<li>Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00<\/li>\\n<li>Salary at the amount of <strong>1793.40 EURO Gross<\/strong> with monthly performance-based bonuses<\/li>\\n<li>Remote position<\/li>\\n<li>Comprehensive initial training and onboarding (fully paid by us)<\/li>\\n<li>Continuous training and upskilling programs through Concentrix University<\/li>\\n<li>Professional Development and Career Navigation programs to map out the steps in your desired development<\/li>\\n<li>Health and Wellbeing initiatives<\/li>\\n<li>Relocation support if needed (accommodation and travel expenses)<\/li>\\n<li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!<\/li>\\n<\/ul>\\n<p><strong>That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!<\/strong><\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p>Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!<\/p>\\n<p><a href=\\\"..\/..\/..\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDc\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">External Referral Program - Bulgaria<\/a><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>We&rsquo;re looking forward to meeting you!<\/strong><\/p>\\n<p><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.<\/em><\/p>\\n<p><em>Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.<\/em><\/p>\\n<p><em><strong>Concentrix<\/strong><\/em><strong> <\/strong><em><strong>Bulgaria is an equal-opportunity employer.<\/strong><\/em><\/p>\\n<p><em><strong>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.<\/strong><\/em><\/p>\",\"ats_external_id\":\"BG-980\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-28T10:36:10.934+03:00\",\"created_at\":\"2026-08-28T09:24:27.585+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODA?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85ODA\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"799\",\"campaign_id\":\"24895\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1759517\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Mainframe Developer\",\"street\":\"Omaha, NE 68179\",\"address\":\"Omaha, NE 68179\",\"city\":\"Omaha\",\"state\":\"Nebraska\",\"postal_code\":\"68179\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><p><b>Role: Senior Mainframe Developer<\/b><\/p><p><b>Location: Omaha, NE (Onsite \u2013 5 days a week)<\/b><\/p><p><\/p><p><b>Job Description:<\/b><\/p><p>We are seeking a skilled Mainframe Developer with strong experience in COBOL, CICS, JCL, DB2, and VSAM to support the development, enhancement, maintenance, and production support of enterprise mainframe applications. The ideal candidate should have strong expertise in both online and batch JCL, excellent analytical and problem-solving skills, and a strong focus on delivering high-quality, zero-defect solutions. This role also requires the ability to conduct code reviews, mentor junior developers, and work effectively in an Agile environment. The candidate is expected to work onsite in UPC.<\/p><p><b>Key Responsibilities<\/b><\/p><ul><li><p>Design, develop, maintain, and enhance mainframe applications using\u00a0COBOL, CICS, JCL, DB2, and VSAM.<\/p><\/li><li><p>Work extensively on both\u00a0online and batch processing systems.<\/p><\/li><li><p>Analyze business and technical requirements and translate them into effective solutions.<\/p><\/li><li><p>Perform unit testing, support system testing, resolve defects, and provide production support.<\/p><\/li><li><p>Troubleshoot application and database issues, identify root causes, and implement permanent fixes.<\/p><\/li><li><p>Use strong analytical skills to resolve complex technical problems.<\/p><\/li><li><p>Work in an\u00a0Agile development environment\u00a0and participate in sprint ceremonies.<\/p><\/li><li><p>Use\u00a0JIRA\u00a0to manage tasks, defects, and development activities.<\/p><\/li><li><p>Conduct\u00a0code reviews\u00a0and ensure adherence to coding standards and best practices.<\/p><\/li><li><p>Mentor junior developers and support the team in delivering high-quality outcomes.<\/p><\/li><li><p>Maintain a strong focus on\u00a0first-time-right delivery\u00a0and\u00a0zero defects in production.<\/p><\/li><li><p>Collaborate effectively with cross-functional teams and communicate clearly with stakeholders.<\/p><\/li><\/ul><p><\/p><p><b>Required Skills<\/b><\/p><ul><li><p>Required 7 - 15 years of experience with Strong hands-on experience in\u00a0<b>COBOL, CICS, JCL, DB2, and VSAM<\/b>.<\/p><\/li><li><p>Strong expertise in both\u00a0<b>online and batch JCL<\/b>.<\/p><\/li><li><p>Very good\u00a0<b>analytical and problem-solving skills<\/b>.<\/p><\/li><li><p>Strong\u00a0<b>database knowledge<\/b>\u00a0and experience.<\/p><\/li><li><p>Understanding of\u00a0<b>Java programming<\/b>.<\/p><\/li><li><p>Experience using\u00a0<b>JIRA<\/b>\u00a0for work management.<\/p><\/li><li><p>Knowledge of\u00a0<b>Agile development methodology<\/b>.<\/p><\/li><li><p>Ability to perform\u00a0<b>code reviews<\/b>\u00a0and mentor junior developers.<\/p><\/li><li><p>Very good\u00a0<b>communication skills<\/b>.<\/p><\/li><li><p>Strong quality mindset with experience delivering\u00a0<b>high-quality, low-defect solutions<\/b>.<\/p><\/li><\/ul><p><\/p><p><b>Good to Have<\/b><\/p><ul><li><p>Experience with\u00a0IBM Debugger.<\/p><\/li><li><p>Familiarity with\u00a0GitHub.<\/p><\/li><\/ul><p><\/p><p>The base salary for this position is $ 74,000 to $77,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/03\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p>#LI-Onsite<br \/>#Omaha<br \/>#Nebraska<br \/>\u00a0<\/p><p><\/p><p><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1759517\",\"location\":\"Omaha, Nebraska\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T00:04:12.756+08:00\",\"created_at\":\"2026-08-28T00:05:48.838+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg5NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Senior-Mainframe-Developer_R1759517-5\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Omaha\",\"state\":\"Nebraska\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"68179\",\"primary_location\":{\"id\":\"LOCATION-3-10266\",\"wid\":\"ee01a862fbcf1009c58b3f08f7260000\",\"descriptor\":\"Omaha, NE 68179\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385018\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Senior-Mainframe-Developer_R1759517-5\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Omaha-NE-68179\/Senior-Mainframe-Developer_R1759517-5\/apply\",\"job_requisition_id\":\"R1759517\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"c8845a804ff7011141d305990c750000\",\"descriptor\":\"W0ZG5G Uprr Billable Usa\",\"reference_id\":\"W0ZG5G\",\"custom_reference_id\":\"W0ZG5G\",\"company_reference_id\":null},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"f74bef87fd1d01112caa426c29140000\",\"descriptor\":\"6950 - 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\n\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>The Sr Tech Rep, IT Ops works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.<br \/><br \/>Essential Functions\/Core Responsibilities<br \/>\u2022 Coordinate as smart hands with different portfolio and engineering workgroups<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Perform hardware and software upgrades to peripheral equipment<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Attend to break\/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Perform site maintenance and safety checks of assigned equipment<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering<br \/><span>\u00a0\u00a0\u00a0 <\/span><br \/>\u2022 Perform backup for the onsite servers and technologies<br \/><span>\u00a0 <\/span><br \/><span><span><b>. <\/b>Complete all assigned, mandatory training within the timeframe provided<\/span><\/span><\/p><p><span><span><b>. <\/b>Conduct and\/or participate in regularly scheduled 1:1 meetings with direct manager and\/or direct reports<\/span><\/span><br \/>\u00a0<\/p><p><\/p><p>Candidate Profile<br \/>\u2022 Bachelor&#39;s Degree in related field from a four-year college or university with one to three years of relevant experience preferred<br \/><span>\u00a0 <\/span><br \/>\u2022 Effective communication skills, both written and verbal<br \/><span>\u00a0 <\/span><br \/>\u2022 Ability to multi-task and meet timelines on deliverable<br \/><span>\u00a0 <\/span><br \/>\u2022 Detail-oriented<br \/><span>\u00a0 <\/span><br \/>\u2022 Proficient in Microsoft Office<br \/>Career Framework Role<br \/>Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.<br \/><span>\u00a0 <\/span><br \/>\u00a0<\/p>\",\"ats_external_id\":\"R1756380\",\"location\":\"Davao City, Davao del Sur\",\"job_type\":\"full_time\",\"salary\":\"188.5\",\"salary_type\":\"monthly\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-28T18:10:14.623+08:00\",\"created_at\":\"2026-08-28T00:05:42.927+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg4OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao-9th-11th-12th--14th-Flrs-Davao-Finance-Center\/Sr-Technical-Representative--IT-Operations--TCF-_R1756380\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"IT Operations\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Davao City\",\"state\":\"Davao del Sur\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"8000\",\"primary_location\":{\"id\":\"PH-DAV-DFCPD-01\",\"wid\":\"79a6878061d6012ccb63c8948e21fffd\",\"descriptor\":\"PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"andreamae.austria@concentrix.com\"},\"first_name\":\"Austria, Andrea Mae\"},\"categories\":[{\"descriptor\":\"CF IT Operations\"}],\"recruiters\":[{\"id\":\"103269707\",\"wid\":\"e5404d89ac311003ca67b8201c9f0000\",\"descriptor\":\"Andrea Mae Austria (103269707)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0057\",\"descriptor\":\"Sr. Technical Representative, IT Operations (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384973\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao-9th-11th-12th--14th-Flrs-Davao-Finance-Center\/Sr-Technical-Representative--IT-Operations--TCF-_R1756380\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao-9th-11th-12th--14th-Flrs-Davao-Finance-Center\/Sr-Technical-Representative--IT-Operations--TCF-_R1756380\/apply\",\"job_requisition_id\":\"R1756380\"}],\"organizations\":[{\"wid\":\"7db7f34606d71015713ee3408a8a0000\",\"descriptor\":\"W0ZV80 Site_Cso Other\",\"reference_id\":\"W0ZV80\",\"custom_reference_id\":\"W0ZV80\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"765b4e7c561610156f07db05007f0000\",\"descriptor\":\"23125 - 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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NU Tower 2 - Level 9, 10, 24 & 25\",\"address\":\"MYS Kuala Lumpur  Sentral - NU Tower 2 - Level 9, 10, 24 & 25\",\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Selangor\",\"postal_code\":\"50470\",\"region\":\"Malaysia\",\"country\":\"Malaysia\",\"short_description\":\"The Content Moderation Specialist is responsible for reviewing, assessing, and actioning user generated content (UGC) uploaded to the platform to ensure compliance with community guidelines, platform policies, and applicable legal standards.\",\"long_description\":\"<p>1. &nbsp;ROLE INFORMATION&nbsp;<\/p>\\n<ul>\\n<li>Job Title: Advisor I, Customer Service ( Content Moderation is dragging under Customer Service category in Concentrix System).<\/li>\\n<li>Reports To: Team Leader<\/li>\\n<li>Location: Kuala Lumpur&nbsp;<br \/>Shift:&nbsp;Rotational (24&times;7 operations)&nbsp;<\/li>\\n<li>Employment Type: Full-Time&nbsp;<\/li>\\n<li>Experience: 0&ndash;3 Years.&nbsp;<\/li>\\n<li>Language: English B2 (additional&nbsp;<br \/>languages a plus).<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p>2. &nbsp;ROLE OVERVIEW:<\/p>\\n<p>The Content Moderation Specialist is responsible for reviewing, assessing, and actioning user generated content (UGC) uploaded to the platform to ensure compliance with community guidelines, platform policies, and applicable legal standards.<\/p>\\n<p>This role sits within the Trust &amp; Safety function and operates as the first line of defence against harmful, policy-violating, and illegal content.<\/p>\\n<p>Due to the nature of this role, moderators will be regularly exposed to graphic, disturbing, and&nbsp;<br \/>emotionally challenging material. Concentrix is committed to providing trauma-informed support,&nbsp;<br \/>scheduled wellness rotations, and access to professional counselling through its Employee Assistance&nbsp;<br \/>Programme (EAP).<\/p>\\n<p><br \/>&nbsp;3. SENSITIVE CONTENT TAXONOMY:&nbsp;<\/p>\\n<p><br \/>Content uploaded by end users may include explicit, sensitive, high-risk, or policy-violating material.&nbsp;<\/p>\\n<p>Moderators must be able to accurately identify and action content across the following categories:<\/p>\\n<p><br \/>A. Core Sensitive Categories:<\/p>\\n<p><br \/>&bull; Child Sexual Abuse Material (CSAM) &amp; Minor Exploitation: Any content that sexually depicts,&nbsp;<br \/>exploits, or endangers individuals under the age of 18, including imagery, video, animation, or&nbsp;<br \/>AI-generated material. This includes grooming-related content, non-consensual sharing of&nbsp;<br \/>minors' images, and age-ambiguous sexual content. Mandatory escalation and legal reporting&nbsp;<br \/>apply to all CSAM detections.<\/p>\\n<p>&bull; Explicit Sexual Content \/ Pornography: Graphic depictions of sexual acts, nudity intended to&nbsp;<br \/>arouse, or adult content involving real or digitally created individuals where such content&nbsp;<br \/>violates platform age-gating policies or is posted in non-permissioned contexts.<\/p>\\n<p>&bull; Self-Harm Content: Any material that depicts, glorifies, instructs, or encourages self-inflicted&nbsp;<br \/>injury, suicide, or suicidal ideation &mdash; including written content, images, coded language (e.g.,&nbsp;<br \/>\\\"1437\\\", \\\"sewerslide\\\"), or community threads that normalise or celebrate self-destructive&nbsp;<br \/>behaviour.<\/p>\\n<p>&bull; Eating Disorder Romanticisation &amp; Tutorials: Content that promotes, glorifies, or provides&nbsp;<br \/>instructional guidance on anorexia, bulimia, or other disordered eating behaviours (commonly&nbsp;<br \/>referred to as \\\"pro-ana\\\" or \\\"pro-mia\\\" content), including before\/after imagery, caloric&nbsp;<br \/>restriction tutorials, and triggering peer reinforcement posts.<\/p>\\n<p>&bull; Misleading \/ Vulgar Metadata &amp; Thumbnails: Titles, descriptions, tags, or thumbnail images&nbsp;<br \/>that are sexually suggestive, deliberately misleading, clickbait-driven, or violate content&nbsp;<br \/>labelling standards &mdash; even where the underlying content may be permissible.<\/p>\\n<p><br \/>B. High-Risk Content:&nbsp;<\/p>\\n<p><br \/>&bull; Extreme Violence, Severe Injury &amp; Graphic Gore: Real-world footage or imagery depicting&nbsp;<br \/>murder, torture, severe bodily harm, dismemberment, or post-mortem content shared without&nbsp;<br \/>journalistic or educational justification. Includes staged violence presented as real and&nbsp;<br \/>gratuitous gore shared for shock value.<\/p>\\n<p>&bull; Animal Cruelty: Content that depicts deliberate harm, abuse, torture, or killing of animals for&nbsp;<br \/>entertainment or shock value, including staged animal fights, illegal hunting content, and cruelty&nbsp;<br \/>presented as humour.<\/p>\\n<p>&bull; Dangerous Physical Challenges &amp; Pranks: Viral challenges, stunts, or pranks that pose a&nbsp;<br \/>credible risk of physical harm to participants or bystanders &mdash; particularly where content is&nbsp;<br \/>framed to encourage imitation by younger audiences.<\/p>\\n<p>&bull; Hate Speech, Harassment &amp; Slurs: Content that targets individuals or groups based on&nbsp;<br \/>protected characteristics (race, ethnicity, religion, gender, sexual orientation, disability,&nbsp;<br \/>nationality) through dehumanising language, slurs, threats, coordinated harassment campaigns,&nbsp;<br \/>or symbolic hate imagery.<\/p>\\n<p>&bull; Politically Offensive &amp; Incitement Material: Content that incites violence or civil unrest,&nbsp;<br \/>spreads targeted political disinformation, or constitutes propaganda from designated terrorist&nbsp;<br \/>or extremist organisations, including coded or dog-whistle communication strategies.<\/p>\\n<p><br \/>&nbsp;4. KEY RESPONSIBILITIES:&nbsp;<\/p>\\n<p><br \/>Content Review &amp; Decisioning:<\/p>\\n<p>&bull; Review user-generated content (text, images, video and audio) against platform policies.<\/p>\\n<p>&bull; Apply accurate, consistent decisions: approve, remove, restrict, age-gate, or escalate.<\/p>\\n<p>&bull; Maintain decision accuracy targets and meet productivity KPIs within defined SLAs.<\/p>\\n<p>Sensitive &amp; High-Risk Content Handling:<\/p>\\n<p>&bull; Identify and action content across Core Sensitive and High-Risk categories as defined in Section 3.<\/p>\\n<p>&bull; Apply mandatory escalation protocols for CSAM and legal-threshold violations.<\/p>\\n<p>&bull; Accurately categorise borderline content for senior review or policy feedback loops.<\/p>\\n<p>Queue Management &amp; Prioritisation:<\/p>\\n<p>&bull; Manage and clear moderation queues across assigned content streams and languages.<\/p>\\n<p>&bull; Prioritise high-severity and time-sensitive content (e.g., live-stream violations, viral harmful&nbsp;<br \/>content).<\/p>\\n<p>&bull; Coordinate with team leads on surge capacity and priority queue management.<\/p>\\n<p>Reporting &amp; Documentation:<\/p>\\n<p>&bull; Log decisions, patterns, and policy edge cases accurately in internal moderation tools.<\/p>\\n<p>&bull; Contribute to trend reports and weekly quality calibration sessions.<\/p>\\n<p>&bull; Flag recurring policy gaps or emerging content categories to policy and QA teams.<\/p>\\n<p>Wellbeing &amp; Self-Care Compliance:<\/p>\\n<p>&bull; Participate in scheduled wellness check-ins and mandatory counselling sessions.<\/p>\\n<p>&bull; Adhere to screen-time rotation schedules as outlined by occupational health guidelines.<\/p>\\n<p>&bull; Proactively report psychological distress through available support channels.<\/p>\\n<p>&nbsp;5. QUALIFICATIONS &amp; REQUIREMENTS:<\/p>\\n<p>Education &amp; Experience:<\/p>\\n<p>&bull; Bachelor's degree.<\/p>\\n<p>&bull; 0&ndash;3 years of experience in content moderation, trust &amp; safety, or Customer service.<br \/>&bull; Freshers with a Bachelor's degree, strong analytical ability, and high resilience may be<br \/>considered for entry-level roles.<\/p>\\n<p>&nbsp;6. CORE COMPETENCIES:<\/p>\\n<p>&bull; Resilience &amp; Emotional Regulation: Ability to process and respond to distressing content&nbsp;<br \/>professionally without sustained psychological impact.<\/p>\\n<p>&bull; Attention to Detail: Precision in policy application and accurate content classification.<\/p>\\n<p>&bull; Critical Thinking: Ability to evaluate context, nuance, and intent in ambiguous or borderline&nbsp;<br \/>content.<\/p>\\n<p>&bull; Cultural Sensitivity: Awareness of cross-cultural communication norms, symbols, and context.<\/p>\\n<p>&bull; Integrity &amp; Confidentiality: Strict adherence to data privacy, case confidentiality, and ethical&nbsp;<br \/>standards.<\/p>\\n<p>&bull; Collaboration: Works effectively with QA, policy, legal, and wellbeing teams.<\/p>\\n<p>&bull; Adaptability: Ability to respond to rapid policy changes, emerging content threats, and shifting&nbsp;<br \/>queue priorities<\/p>\",\"ats_external_id\":\"R1759263\",\"location\":\"Kuala Lumpur Sentral, Malaysia\",\"job_type\":\"full_time\",\"salary\":\"4000\",\"salary_type\":\"monthly\",\"salary_currency\":\"MYR\",\"updated_at\":\"2026-08-30T07:59:04.642+08:00\",\"created_at\":\"2026-08-27T19:33:47.242+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-malaysia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xNDUx?\",\"apply_url\":\"https:\/\/concentrix-malaysia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xNDUx\/apply?\",\"head_count\":\"200\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":\"media\",\"contract_type\":\"permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"language\":[],\"location\":{\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Selangor\",\"country\":{\"wid\":\"972dc4ba8d454bc0b893ff84b1529077\",\"iso2\":\"MY\",\"iso3\":\"MYS\",\"descriptor\":\"Malaysia\",\"iso_numeric\":\"458\"},\"postal_code\":\"50470\",\"primary_location\":{\"id\":\"MY-KUM-JALAN-Y2\",\"wid\":\"aa68d3040a8d102eef9177716a6e0000\",\"descriptor\":\"MYS Kuala Lumpur  Sentral - NU Tower 2 - Level 9, 10, 24 & 25\"}},\"languages\":null,\"recruiter\":{\"email\":{\"wid\":\"3c657830662e012318dd0162dbad0002\",\"address\":\"alifawzzi.aliibrahim@concentrix.com\"},\"last_name\":\"Ali Ibrahim\",\"first_name\":\"Ali Fawzzi\"},\"categories\":[{\"id\":\"CF Contact Center\",\"wid\":\"0227dc387a09018c2ae18b7df365ea2e\",\"descriptor\":\"Contact Center\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC2997\",\"wid\":\"f4d4dfc27cf30117687570044a570000\",\"descriptor\":\"Advisor I, Content Moderator\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384628\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur--Sentral---NU-Tower-2---Level-9-10\/Advisor-I--Content-Moderator-English_R1759263\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur--Sentral---NU-Tower-2---Level-9-10\/Advisor-I--Content-Moderator-English_R1759263\/apply\",\"job_requisition_id\":\"R1759263\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"wid\":\"3f9cf49457fb0118ad5a8b4cd8b30004\",\"address\":\"shabab.aunhikattu@concentrix.com\"},\"last_name\":\"Aunhikattu\",\"first_name\":\"Shabab Rahman\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1759263\",\"wid\":\"0800da3eb19810282d70dd031df10000\",\"descriptor\":\"R1759263 Advisor I, Content Moderator-English (Evergreen) (Open)\"},\"recruiter_group\":[{\"email\":{\"wid\":\"3c657830662e012318dd0162dbad0002\",\"address\":\"alifawzzi.aliibrahim@concentrix.com\"},\"last_name\":\"Ali Ibrahim\",\"first_name\":\"Ali Fawzzi\"}],\"requisition_type\":null,\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-malaysia\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"803\",\"campaign_id\":\"24863\",\"campaign_title\":\"Team Leader, Operations R1756101\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader, Operations\",\"street\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1159\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1756101\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:08:02.495+08:00\",\"created_at\":\"2026-08-27T18:07:01.004+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg2Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756101\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1159\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-04\",\"wid\":\"740544c0a47f012c9aa11e8f1f115264\",\"descriptor\":\"PHL Quezon City - 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This role ensures that all buildings and work environments are safe, efficient, clean, compliant, and conducive to business operations. The Facilities Manager leads service delivery, manages vendor and contractor relationships, oversees budgets, implements operational standards, and drives continuous improvement initiatives to support organizational objectives. \\n\\n\\nKey Responsibilities\\n\\nManage facility operations, maintenance, housekeeping, safety, and security programs.\\nEnsure compliance with company policies, building regulations, and emergency preparedness requirements.\\nDevelop and maintain strong relationships with vendors, contractors, landlords, and internal stakeholders.\\nMonitor facility performance and implement best practices to improve operational efficiency.\\nLead facility improvement projects, renovations, and preventive maintenance initiatives.\\nManage departmental budgets, control expenses, and identify cost-saving opportunities.\\nSupervise facility staff and promote a culture of safety, teamwork, and service excellence.\\nAddress facility-related concerns and ensure timely resolution of operational issues.\\nSupport business continuity, sustainability, and workplace experience initiatives. \\n\\n\\nQualifications\\n\\nBachelor's degree in Engineering, Facilities Management, Business Administration, or a related field.\\nStrong experience in facilities management, building operations, vendor management, and project management.\\nExcellent leadership, communication, and stakeholder management skills.\\nProven ability to manage budgets, contracts, and multiple priorities in a fast-paced environment.\\nStrong analytical, problem-solving, and customer service orientation.\",\"long_description\":\"<p>The Facilities Manager is responsible for overseeing the daily operations, maintenance, safety, security, and overall functionality of company facilities. This role ensures that all buildings and work environments are safe, efficient, clean, compliant, and conducive to business operations. The Facilities Manager leads service delivery, manages vendor and contractor relationships, oversees budgets, implements operational standards, and drives continuous improvement initiatives to support organizational objectives.\u00a0<\/p><p><br \/>Key Responsibilities<\/p><p>Manage facility operations, maintenance, housekeeping, safety, and security programs.<br \/>Ensure compliance with company policies, building regulations, and emergency preparedness requirements.<br \/>Develop and maintain strong relationships with vendors, contractors, landlords, and internal stakeholders.<br \/>Monitor facility performance and implement best practices to improve operational efficiency.<br \/>Lead facility improvement projects, renovations, and preventive maintenance initiatives.<br \/>Manage departmental budgets, control expenses, and identify cost-saving opportunities.<br \/>Supervise facility staff and promote a culture of safety, teamwork, and service excellence.<br \/>Address facility-related concerns and ensure timely resolution of operational issues.<br \/>Support business continuity, sustainability, and workplace experience initiatives.\u00a0<\/p><p><br \/>Qualifications<\/p><p>Bachelor&#39;s degree in Engineering, Facilities Management, Business Administration, or a related field.<br \/>Strong experience in facilities management, building operations, vendor management, and project management.<br \/>Excellent leadership, communication, and stakeholder management skills.<br \/>Proven ability to manage budgets, contracts, and multiple priorities in a fast-paced environment.<br \/>Strong analytical, problem-solving, and customer service orientation.<\/p>\",\"ats_external_id\":\"R1750328\",\"location\":\"Quezon Ave., National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"940550\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:08:02.315+08:00\",\"created_at\":\"2026-08-27T18:07:00.260+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDg2Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Eton\/Manager-1--Facility-Management_R1750328\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Facility Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315e36f36c9c7cce\",\"descriptor\":\"Concentrix CVG Singapore Holdings Pte. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. 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They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. 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They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. 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Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. 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UP Ayala TechnoHub Bldg G, Grd Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg G, Grd Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1159\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1756102\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T18:07:00.855+08:00\",\"created_at\":\"2026-08-27T16:04:53.235+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDgzOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-G-Grd-Flr\/Team-Leader--Operations_R1756102\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1159\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-04\",\"wid\":\"740544c0a47f012c9aa11e8f1f115264\",\"descriptor\":\"PHL Quezon City - 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Ilia Iliou 51\",\"address\":\"GRC Athens - Ilia Iliou 51\",\"city\":\"Athens\",\"state\":null,\"postal_code\":\"11743\",\"region\":null,\"country\":\"Greece\",\"short_description\":\"\",\"long_description\":\"<p><b>About the Role<\/b><\/p><p>At Concentrix, we are looking for an experienced Supervisor, B2B Talent Acquisition to lead a team of recruiters and drive hiring excellence across our business. This role is responsible for ensuring staffing requirements are met by attracting, assessing, and onboarding top talent while delivering a best-in-class candidate and stakeholder experience.<\/p><p><\/p><p>The successful candidate will combine strong leadership capabilities with hands-on Talent Acquisition expertise, using data-driven recruitment strategies to support business growth in a fast-paced and dynamic environment.<\/p><p><\/p><p>Working Model: Hybrid (2 days\/week from the office)<\/p><p><\/p><div><p><b>Key Responsibilities<\/b><\/p><p><b>Talent Acquisition Leadership<\/b><\/p><ul><li><p>Lead, coach, and develop a team of Talent Acquisition Specialists and Recruiters to achieve hiring targets and quality standards.<\/p><\/li><li><p>Set clear team goals, KPIs, and performance expectations while monitoring productivity and delivery.<\/p><\/li><li><p>Provide ongoing coaching, mentoring, and development opportunities to maximize team performance.<\/p><\/li><li><p>Handle escalated recruitment challenges and support complex hiring requirements.<\/p><\/li><\/ul><p><\/p><p><b>Recruitment Strategy &amp; Delivery<\/b><\/p><ul><li><p>Develop, implement, and continuously improve recruitment strategies aligned with business objectives.<\/p><\/li><li><p>Drive innovative sourcing approaches to attract high-quality talent across multiple channels.<\/p><\/li><li><p>Partner closely with Hiring Managers, HR, and business stakeholders to understand workforce planning needs and hiring priorities.<\/p><\/li><li><p>Ensure efficient management of the full recruitment lifecycle, from sourcing and screening through offer and onboarding.<\/p><\/li><\/ul><p><\/p><p><b>Stakeholder Management<\/b><\/p><ul><li><p>Build strong relationships with business leaders and hiring managers, acting as a trusted recruitment advisor.<\/p><\/li><li><p>Collaborate with HR and Compensation teams to develop competitive offers and support candidate negotiations.<\/p><\/li><li><p>Provide regular updates on recruitment activity, pipeline health, market trends, and hiring performance.<\/p><\/li><\/ul><p><\/p><p><b>Recruitment Analytics &amp; 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Safety R1758283\",\"campaign_type\":\"job_application\",\"job_title\":\"Associate, Workplace H&S_ PT C2 + EN C1_WFO_Lisbon\",\"street\":\"PRT Lisbon - Av. Mediterraneo, N\u00b01\",\"address\":\"PRT Lisbon - Av. Mediterraneo, N\u00b01\",\"city\":\"Lisbon\",\"state\":\"Lisbon\",\"postal_code\":\"1998-017\",\"region\":null,\"country\":\"Portugal\",\"short_description\":\"To ensure the tasks on Workplace Health and Safety, supporting audits, internal controls, maintenance check-ups, safety records, organization of Fire Drills, etc...\",\"long_description\":\"<p><b>To ensure the tasks on Workplace Health and Safety namely:<\/b><\/p><ul><li>Plan the prevention at all levels and for all the company&#39;s activities, the assessment of risks and the respective prevention measures;<\/li><li>Carry out the risk assessment, preparing the respective reports;<\/li><li>Develop the professional risk prevention plan, as well as detailed prevention and protection plans required by specific legislation;<\/li><li>Participate in the preparation of the internal emergency plan, including specific plans for firefighting, evacuation of facilities and first aid;<\/li><li>Collaborate in the design of places, methods and organization of work, as well as in the choice and maintenance of work equipment;<\/li><li>Supervise the supply, validity and conservation of personal protective equipment, as well as the installation and maintenance of safety signs;<\/li><li>Carry out health surveillance examinations, preparing reports and forms, as well as organizing and keeping up to date clinical records and other information relating to the worker;<\/li><li>Develop health promotion activities;<\/li><li>Coordinate the measures to be taken in case of serious and imminent danger;<\/li><li>Monitor the working conditions of employees in more vulnerable situations;<\/li><li>Design and develop the information program for the promotion of safety and health at work, promoting the integration of prevention measures in the company&#39;s information and communication systems;<\/li><li>Design and develop the training program for the promotion of safety and health at work;<\/li><li>Ensure or monitor the implementation of prevention measures, promoting their efficiency and operability;<\/li><li>Coordinate or monitor internal audits and inspections;<\/li><li>Collect and organize statistical elements relating to safety and health at work.<\/li><\/ul><p><\/p><p><b>Candidate\u2019s Profile:<\/b><\/p><ul><li>Ability to organize, plan and manage priorities<\/li><li>Dynamic and with a spirit of initiative<\/li><li>Good interpersonal relationship<\/li><li>Open and global mindset<\/li><li>Domain of information technology from the user&#39;s perspective \u2013 MS Office;<\/li><li>Superior qualification<\/li><li>Minimum of 5 years of experience in identical functions in the field<\/li><li>Team spirit<\/li><li>Driver\u2019s license<\/li><li>CAP of trainer<\/li><li><b>Updated SHT Technician CAP (Level VI CNQ)-Mandatory<\/b><\/li><li>Availability within 30 days<\/li><li>Experience in the provisioning of external services in Occupational Health and Safety<\/li><\/ul><p><\/p><p><b>Eligibility Criteria for internal candidates:<\/b><\/p><ul><li>Current job tenure: at least\u00a0<b>6 months<\/b>\u00a0in\u00a0Concentrix<\/li><li>Exemplary record: no sanctions in the last\u00a0<b>6 months<\/b>\u00a0AND less than\u00a0<b>5%<\/b>\u00a0unjustified absenteeism in the last\u00a0<b>3 months:\u00a0<\/b>Yes<\/li><li>Achievement of objectives: more than\u00a0<b>80%<\/b>\u00a0of project performance objectives met during the last\u00a0<b>3 months<\/b><\/li><li>Language(s): <b>PT C2 &#43; EN C1<\/b><\/li><li>Work arrangement:\u00a0WFO<\/li><\/ul><p><\/p><p><b>Please attach your CV and SHT Technician CAP to your application. Thank you<\/b>!<\/p><p><\/p><p><b>Disclaimer<\/b><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1758283\",\"location\":\"Lisbon, Lisbon\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-29T00:04:11.715+08:00\",\"created_at\":\"2026-08-26T22:13:05.054+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDc3Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Lisbon---Av-Mediterraneo-N1\/Associate--Workplace-H-S--PT-C2---EN-C1-WFO-Lisbon_R1758283\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Facility Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"875d4c3c8e77101ac0b62d7069f30000\",\"descriptor\":\"Concentrix Lisboa, Unipessoal Lda.\",\"reference_id\":\"WPT02\",\"organization_reference_id\":\"WPT02\"},\"location\":{\"city\":\"Lisbon\",\"state\":\"Lisbon\",\"country\":{\"wid\":\"2e8c5034deb045d49315417c347472ca\",\"iso2\":\"PT\",\"iso3\":\"PRT\",\"descriptor\":\"Portugal\",\"iso_numeric\":\"620\"},\"postal_code\":\"1998-017\",\"primary_location\":{\"id\":\"PT-LIS-MEDIT-01\",\"wid\":\"03be0ce21a55101d479db5299c110000\",\"descriptor\":\"PRT Lisbon - Av. Mediterraneo, N\u00b01\"}},\"languages\":[\"English\",\"Portuguese\"],\"recruiter\":{\"email\":{\"address\":\"rafaela.dias2@concentrix.com\"},\"first_name\":\"Dias Morato Costa, Rafaela\"},\"categories\":[{\"descriptor\":\"CF Facility Management\"}],\"recruiters\":[{\"id\":\"102550226\",\"wid\":\"da7d7d2449a210103305103ed3b50005\",\"descriptor\":\"Rafaela Costa (102550226)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1125\",\"descriptor\":\"Associate, Workplace Health & Safety\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385033\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Lisbon---Av-Mediterraneo-N1\/Associate--Workplace-H-S--PT-C2---EN-C1-WFO-Lisbon_R1758283\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Lisbon---Av-Mediterraneo-N1\/Associate--Workplace-H-S--PT-C2---EN-C1-WFO-Lisbon_R1758283\/apply\",\"job_requisition_id\":\"R1758283\"}],\"organizations\":[{\"wid\":\"f9af6d7260980198e733e61f3c0640c2\",\"descriptor\":\"(SITE) ADMINISTRATION \/ FACILITIES\",\"reference_id\":\"ADMINFACILITIES\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"695cc77b6776101570be1217effd0000\",\"descriptor\":\"W0ZVC5 Site_Cso\",\"reference_id\":\"W0ZVC5\",\"custom_reference_id\":\"W0ZVC5\",\"company_reference_id\":null},{\"wid\":\"7eec3c9b8e2110156e9cc896e1b00000\",\"descriptor\":\"23126 - Opexother - SITECSO\",\"reference_id\":\"SITECSO\",\"custom_reference_id\":\"SITECSO\",\"company_reference_id\":null},{\"wid\":\"875d4c3c8e77101ac0b62d7069f30000\",\"descriptor\":\"Concentrix Lisboa, Unipessoal Lda.\",\"reference_id\":\"WPT02\",\"custom_reference_id\":null,\"company_reference_id\":\"WPT02\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"anamargarida.pereira@concentrix.com\"},\"first_name\":\"Ana Margarida Ven\u00e2ncio (737196)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1758283\",\"wid\":\"9f072b56efe11027f90f1e5bd7fe0000\",\"descriptor\":\"Associate, Workplace H&S_ PT C2 + EN C1_WFO_Lisbon\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"811\",\"campaign_id\":\"24760\",\"campaign_title\":\"Quality Evaluator R1758989\",\"campaign_type\":\"job_application\",\"job_title\":\"Quality Analyst\",\"street\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"address\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400064\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Quality Evaluator is a temporary assignment or training role (aligned w\/the Agent CL11) responsible for monitoring and evaluating inbound and\/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.\",\"long_description\":\"<p><span>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world\u00a0to\u00a0future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><b><u><span>Your key priorities and responsibilities include:<\/span><\/u><\/b><\/p><p><\/p><div><div><div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 High-performance delivery on all quality parameters.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Audit transactions on Product\/process and other required parameters.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Conduct audits and feedback for the targeted population with the objective of improving scores.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Effective Planning and Prioritization to drive performance.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Effectively share knowledge through timely closure of all client\/quality updates.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Drive Continuous Improvement in the team along with metrics improvement.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Customer\/Client Interactions.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Data Collection and Analysis.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Data analysis and making designated reports\/decks.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Participate in calibrations to ensure consistent scoring &amp; feedback delivery approach.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Make recommendations and drive improvement.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Provide mentorship to new hires.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Reduce learning curve and help enhance product\/process knowledge of new joinees.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Ensure that internal policies, procedures, and compliance regulations are being followed.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 By using knowledge of process, proactively identify areas of concern and highlight to relevant stakeholders.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Prepare TNA, publish and execute for 100% closure.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Real Time Support (Production\/Live Support) on the floor as per the business requirement.<\/span><\/p><p><\/p><\/div><div><p><b><u><span>Essential Skills \/ Expertise required: -<\/span><\/u><\/b><\/p><p><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Experience in customer care(voice) - Hospital Business Desired<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Must have the ability to work under pressure.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Understanding of Audit &amp; Coaching process.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Excellent writing and comprehension skills.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Ability to observe, analyse and give constructive feedback.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Presentation, Feedback &amp; Coaching skills.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Hands on experience on MS-Office; preferably on MS-Excel, Power Point.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Effective problem-solving skills.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Highly energetic &amp; enthusiastic.<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Interpersonal skills and Teamwork<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Analytical Skills \/ Quantitative skills<\/span><\/p><\/div><div><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>\u00b7 Process orientation &amp; structured thinking.<\/span><\/p><\/div><p><span>\u00a0<\/span><\/p><p><b><u><span>Disclaimers:-<\/span><\/u><\/b><\/p><p><span>\u00a0<\/span><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>The above statements are intended\u00a0to\u00a0describe the general nature and level of work\u00a0being performed by people assigned\u00a0to\u00a0this job. They are not intended\u00a0to\u00a0be\u00a0an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/span><\/span><span>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. 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secteur Sant\u00e9 \/ Life Sciences\",\"street\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\",\"address\":\"FRA Paris - 3 rue d'Heliopolis-Conseil\",\"city\":\"Paris\",\"state\":null,\"postal_code\":\"75017\",\"region\":null,\"country\":\"France\",\"short_description\":\"\",\"long_description\":\"<p>Chez Concentrix, nous sommes un leader mondial des technologies et des services, au service des plus grandes marques d\u2019aujourd\u2019hui et de demain. Ax\u00e9s sur les solutions, propuls\u00e9s par la technologie et guid\u00e9s par l\u2019intelligence des donn\u00e9es, nous combinons des analyses exclusives, une expertise sectorielle approfondie et des solutions technologiques de pointe pour accompagner la transformation des entreprises.<\/p><p><\/p><p>Notre mission est d\u2019aider nos clients \u00e0 devenir des partenaires plus simples, plus efficaces et plus agr\u00e9ables avec lesquels travailler, interagir et r\u00e9aliser des transactions. Pr\u00e9sents dans plus de 70 pays, nous offrons des opportunit\u00e9s de carri\u00e8re stimulantes et attirons les meilleurs talents \u00e0 travers le monde.<\/p><p>Nos collaborateurs, que nous appelons nos <i>game-changers<\/i>, s\u2019investissent chaque jour pour cr\u00e9er des exp\u00e9riences exceptionnelles. Nous sommes fiers d\u2019\u00eatre r\u00e9guli\u00e8rement r\u00e9compens\u00e9s par des distinctions telles que <b>\u00ab World&#39;s Best Workplaces \u00bb<\/b>, <b>\u00ab Best Companies for Career Growth \u00bb<\/b> et <b>\u00ab Best Company Culture \u00bb<\/b>.<\/p><p><\/p><h1><b>Vos missions :<\/b>\u00a0<\/h1><p><\/p><p><b>Partenaire strat\u00e9gique pour vos clients<\/b> &#x1f91d;\u00a0<\/p><ul><li><p>Collaborez \u00e9troitement avec les \u00e9quipes op\u00e9rationnelles pour devenir un conseiller de confiance.\u00a0<\/p><\/li><\/ul><ul><li><p>Pilotez les relations strat\u00e9giques avec vos clients, en comprenant leurs besoins et en proposant des solutions adapt\u00e9es.\u00a0<\/p><\/li><\/ul><p><\/p><p><b>Catalyseur de croissance <\/b>&#x1f4c8;\u00a0<\/p><ul><li><p>Identifiez et exploitez des opportunit\u00e9s d\u2019upsell et de cross-sell pour d\u00e9velopper le chiffre d\u2019affaires et fid\u00e9liser les clients.\u00a0<\/p><\/li><\/ul><ul><li><p>Co-construisez des strat\u00e9gies avec vos clients pour r\u00e9pondre \u00e0 leurs besoins futurs.\u00a0<\/p><\/li><\/ul><p><\/p><p><b>Gestion budg\u00e9taire et financi\u00e8re <\/b>&#x1f4b0;\u00a0<\/p><ul><li><p>Suivez et analysez les performances financi\u00e8res des projets dont vous avez la charge.\u00a0<\/p><\/li><\/ul><ul><li><p>Proposez des plans d\u2019optimisation pour am\u00e9liorer la rentabilit\u00e9 tout en garantissant une qualit\u00e9 de service irr\u00e9prochable.\u00a0<\/p><\/li><\/ul><p><\/p><h1><b>Profil recherch\u00e9 :<\/b>\u00a0<\/h1><ul><li><p>Dipl\u00f4m\u00e9 d\u2019une grande \u00e9cole de commerce ou d&#39;ing\u00e9nieur, avec une exp\u00e9rience d&#39;au moins 3 ans en consulting ou dans une fonction commerciale.\u00a0<\/p><\/li><\/ul><ul><li><p><b>D\u00e9veloppement commercial :<\/b> Ma\u00eetrise des techniques d\u2019upsell et de cross-sell.\u00a0<\/p><\/li><\/ul><ul><li><p><b>Analyse financi\u00e8re :<\/b> Aptitude \u00e0 g\u00e9rer des budgets et \u00e0 suivre les KPIs.\u00a0<\/p><\/li><\/ul><ul><li><p><b>Langues :<\/b> Anglais et fran\u00e7ais bilingue<br \/>\u00a0<\/p><\/li><li><p>Une app\u00e9tence pour le secteur de la sant\u00e9 \/ LifeSciences est fortement appr\u00e9ci\u00e9<\/p><\/li><\/ul><ul><li><p><b>Go\u00fbt pour l&#39;aventure :<\/b> Vous appr\u00e9ciez les voyages et les \u00e9changes multiculturels. Ce poste vous offrira l\u2019opportunit\u00e9 de rencontrer nos \u00e9quipes op\u00e9rationnelles et nos clients \u00e0 travers toute la r\u00e9gion FR : France, Maroc, Alg\u00e9rie, Tunisie, B\u00e9nin, C\u00f4te d\u2019Ivoire, S\u00e9n\u00e9gal, Madagascar, et \u00cele Maurice. Ces <b>d\u00e9placements <\/b>repr\u00e9sentent environ<b> 20 % de votre temps de travail<\/b>.\u00a0<\/p><\/li><\/ul><p><\/p><p><b>Pourquoi nous rejoindre ?<\/b>\u00a0<\/p><ul><li><p><b>Environnement stimulant :<\/b> Accompagner des clients strat\u00e9giques dans un contexte international.\u00a0<\/p><\/li><\/ul><ul><li><p><b>Accompagnement sur mesure :<\/b> Programmes de formation avanc\u00e9s pour d\u00e9velopper vos comp\u00e9tences en gestion et leadership.\u00a0<\/p><\/li><\/ul><p><\/p><p><b>Un \u00e9quilibre entre travail et bien-\u00eatre &#x1f331;<\/b>\u00a0<\/p><ul><li><p>Profitez de deux jours de t\u00e9l\u00e9travail par semaine apr\u00e8s une p\u00e9riode d\u2019int\u00e9gration.\u00a0<\/p><\/li><\/ul><ul><li><p>Acc\u00e9dez gratuitement \u00e0 notre salle de sport, ouverte de 7h \u00e0 22h.\u00a0<\/p><\/li><\/ul>\",\"ats_external_id\":\"R1737682\",\"location\":\"Paris\",\"job_type\":\"full_time\",\"salary\":\"5000\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-26T22:13:54.799+08:00\",\"created_at\":\"2026-08-26T22:12:52.516+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDczOA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Conseil\/Responsable-de-comptes--account-manager----secteur-Sant---Life-Sciences_R1737682\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Account Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"875d4c3c8e77101ac0b3b9176b540000\",\"descriptor\":\"Concentrix Conseil France\",\"reference_id\":\"WFR21\",\"organization_reference_id\":\"WFR21\"},\"location\":{\"city\":\"Paris\",\"state\":null,\"country\":{\"wid\":\"54c5b6971ffb4bf0b116fe7651ec789a\",\"iso2\":\"FR\",\"iso3\":\"FRA\",\"descriptor\":\"France\",\"iso_numeric\":\"250\"},\"postal_code\":\"75017\",\"primary_location\":{\"id\":\"FR-PAR-HELIO-07\",\"wid\":\"0c7cba780b73102d6f580239cc9c0000\",\"descriptor\":\"FRA Paris - 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UP Ayala TechnoHub Bldg F, 4th Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1101\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. 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Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1753197\",\"location\":\"Quezon City, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"468000\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-08-27T16:04:53.153+08:00\",\"created_at\":\"2026-08-26T20:04:35.436+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDczMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---UP-Ayala-TechnoHub-Bldg-F-4th-Flr\/Team-Leader-for-UPA--8-8-_R1753197\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1101\",\"primary_location\":{\"id\":\"PH-QUE-UPAYA-01\",\"wid\":\"740544c0a47f017719a8db8f1f118e66\",\"descriptor\":\"PHL Quezon City - 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UP Ayala TechnoHub Bldg F, 4th Flr\",\"address\":\"PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1101\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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At Concentrix, we\u2019re looking for passionate game-changers to ensure a safe, positive online community and deliver exceptional content-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<strong><br><\/strong><\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Case Management Specialist position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a Case Management Specialist, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p>As a Case Management Specialist, you\u2019ll:<\/p><ul><li><p>Be responsible for receiving and resolving sensitive customer escalations and excel as the single point-of-contact for resolution.<\/p><\/li><li><p>Troubleshooting and resolving customer satisfaction issues, while prioritizing critical tasks and communication deliverables<\/p><\/li><li><p>Be available to answer inbound calls from the customer care team, customers, and retailers to provide guidance on policy and process, and act as a second-tier escalation team to resolve customer issues<\/p><\/li><li><p>Focus on continuous improvement of Customer Experience.&nbsp; Assess and provide feedback related to unique situations for further internal review<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Case Management Specialist role include:<\/p><ul><li><p>18 Years of age or older with a completed High School Diploma or GED required<\/p><\/li><li><p>Minimum of 2-3 years of demonstrated experience in de-escalation, creative problem solving and Top Tier communication skills<\/p><\/li><li><p>Proven leadership skills where taking ownership of exceptional customer experience and retention are the focus.<\/p><\/li><li><p>Exceptional time management and analytical skills, and the ability to focus on critical issues.<\/p><\/li><li><p>You have a proven ability to communicate in a clear and concise manner, while exercising a high level of patience, empathy, and positivity.<\/p><\/li><li><p>You can prioritize efficiently, dealing with multiple issues simultaneously.&nbsp; This will require a strong attention to detail and the ability to grasp concepts quickly<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking<\/p><\/li><\/ul><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $25.00\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.<\/p><\/li><li><p>Paid training and lucrative employee referral program.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/p><\/li><li><p>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><strong>JOB AVAILABILITY<\/strong>&nbsp;&nbsp;<\/p><p><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-a0258a52a720c908\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-08-28T15:40:01.662Z\",\"created_at\":\"2026-08-26T19:42:47.541Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/VVH72SK08Y4N3K0Q8MH887J8P0R2XPHA\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/VVH72SK08Y4N3K0Q8MH887J8P0R2XPHA\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"816\",\"campaign_id\":\"24721\",\"campaign_title\":\"Sr. Manager, Facility Management R1757470\",\"campaign_type\":\"job_application\",\"job_title\":\"Facilities Senior Manager\",\"street\":\"PHL Quezon City - CyberOne Eastwood\",\"address\":\"PHL Quezon City - CyberOne Eastwood\",\"city\":\"Quezon City\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1110\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Sr. Manager, Facility Management, will be responsible for overseeing all aspects of facility management, including maintenance, safety, security, and environmental compliance. 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Airport Business Park\",\"address\":\"THA Chiang Mai - Airport Business Park\",\"city\":null,\"state\":\"Chiang Mai\",\"postal_code\":\"50100\",\"region\":null,\"country\":\"Thailand\",\"short_description\":\"The Senior People Solutions Supervisor serves as a strategic HR partner to operational leaders, supporting a fast-paced BPO environment by driving employee engagement, employee relations, performance management, talent initiatives, and HR compliance. This role partners closely with Operations, Recruitment, Training, Workforce Management, and other business stakeholders to deliver people solutions that support business goals while enhancing the employee experience.\",\"long_description\":\"<p><b>Location:<\/b><span>\u00a0<\/span>Airport Business Park (Onsite)<\/p><p><\/p><p><b>Key responsibilities<\/b><\/p><ul><li><p>Act as the primary HR partner for business leaders and employees across assigned accounts and support functions<\/p><\/li><li><p>Provide coaching and consultation to managers on employee relations matters, performance management, disciplinary actions, attendance concerns, workplace investigations, and policy interpretation<\/p><\/li><li><p>Manage employee concerns and grievances in a timely, fair, and compliant manner while promoting a positive employee experience<\/p><\/li><li><p>Partner with Operations leaders to improve employee engagement, retention, attendance, productivity, and overall workforce health<\/p><\/li><li><p>Support performance management initiatives, including performance reviews, coaching plans, corrective actions, and employee development discussions<\/p><\/li><li><p>Partner with managers to identify and develop high-potential employees and succession planning opportunities<\/p><\/li><li><p>Lead employee engagement activities, recognition programs, and site-level initiatives that strengthen company culture and employee satisfaction<\/p><\/li><li><p>Ensure compliance with Thai labor laws, company policies, and internal HR procedures<\/p><\/li><li><p>Monitor and analyze key HR metrics including attrition, absenteeism, employee engagement, disciplinary trends, and workforce demographics<\/p><\/li><li><p>Collaborate with Talent Acquisition teams to support business growth and workforce planning initiatives<\/p><\/li><\/ul><p><\/p><p><b>Qualificaiton:<\/b><\/p><ul><li><p>Fluency in Thai and English (minimum B2 level), both written and verbal<\/p><\/li><li><p>Bachelor&#39;s Degree in Human Resources, Business Administration or a related field<\/p><\/li><li><p>Minimum 4-6 years of progressive HR experience, preferably within a BPO, Contact Center, Shared Services, or fast-paced service environment<\/p><\/li><li><p>Strong knowledge of Thai labor laws, employee relations, and HR best practices<\/p><\/li><li><p>Proven experience partnering with operational leaders and managing employee relations cases<\/p><\/li><\/ul><ul><li><p>Strong analytical and problem-solving skills with the ability to interpret HR data and provide business recommendations<\/p><\/li><li><p>Proficiency in Microsoft Office applications, particularly Excel and PowerPoint<\/p><\/li><li><p>Excellent presentation, communication, stakeholder management, and influencing skills<\/p><\/li><li><p>Demonstrated ability to manage multiple priorities and work effectively under pressure in a fast-paced environment<\/p><\/li><li><p>Strong attention to detail and commitment to maintaining confidentiality<\/p><\/li><\/ul>\",\"ats_external_id\":\"R1755940\",\"location\":\"Chiang Mai\",\"job_type\":\"full_time\",\"salary\":\"70000\",\"salary_type\":\"monthly\",\"salary_currency\":\"THB\",\"updated_at\":\"2026-08-30T16:03:29.473+08:00\",\"created_at\":\"2026-08-26T16:05:46.320+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDcxMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/THA-Chiang-Mai---Airport-Business-Park\/People-Solutions-Generalist-II_R1755940\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"People Solutions Generalist\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f013e7bd01477c10f9d39\",\"descriptor\":\"Concentrix Services (Thailand) Co., Ltd.\",\"reference_id\":\"CNSTH\",\"organization_reference_id\":\"CNSTH\"},\"location\":{\"city\":null,\"state\":\"Chiang Mai\",\"country\":{\"wid\":\"873d0f604e3b458c990cb4d83a5c0f14\",\"iso2\":\"TH\",\"iso3\":\"THA\",\"descriptor\":\"Thailand\",\"iso_numeric\":\"764\"},\"postal_code\":\"50100\",\"primary_location\":{\"id\":\"TH-CHI-CLIEN-01\",\"wid\":\"17441321a52e10239748b225754f0000\",\"descriptor\":\"THA Chiang Mai - 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Malad West Paradigm Towers Mindspace\",\"address\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400064\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.\",\"long_description\":\"<p><span>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/p><div><p><\/p><p><b><span>Role and Key responsibilities:<\/span><\/b><\/p><p><\/p><\/div><div><p><span>\u00b7 Maintain and grow revenue of program, responsible for profitability including revenue, margins, billing, seat utilization, and retention<\/span><\/p><\/div><div><p><span>\u00b7 Ensure program has proficient training, staff development, and effective employee relation\/recognition programs<\/span><\/p><\/div><div><p><span>\u00b7 Select, train, develop, and manage performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization\u2019s policies and applicable legal requirements<\/span><\/p><\/div><div><p><span>\u00b7 Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards<\/span><\/p><\/div><div><p><span>\u00b7 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed<\/span><\/p><\/div><div><p><span>\u00b7 Ensure that the operations are compliant with active contracts<\/span><\/p><\/div><div><p><span>\u00b7 Oversee client relationships; facilitate open communications, understand client perspectives\/expectations, and monitor client satisfaction<\/span><\/p><\/div><div><p><span>\u00b7 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support<\/span><\/p><\/div><div><p><span>\u00b7 Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner<\/span><\/p><\/div><div><p><span>\u00b7 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement<\/span><\/p><\/div><div><p><span>\u00b7 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements<\/span><\/p><\/div><div><p><span>\u00b7 Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities<\/span><\/p><\/div><div><p><span>\u00b7 Host\/ Attend Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed, hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.<\/span><\/p><\/div><div><p><\/p><p><b><span>Key skills and knowledge:<\/span><\/b><\/p><\/div><p><\/p><div><p><span>\u00b7 Graduate with more than 6&#43; years of experience (with 4&#43; years of People Management Experience in contact center) Hospital Operations experience preferred<\/span><\/p><\/div><div><p><span>\u00b7 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to analyse and improve work processes; establish a course of action for self and others to accomplish specific goals<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs<\/span><\/p><\/div><div><p><span>\u00b7 Work well under pressure and follow through on items to completion while maintaining professional demeanour<\/span><\/p><\/div><div><p><span>\u00b7 Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to mentor, coach and provide direction to team members<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to take initiative and ownership with focus on continuous improvement<\/span><\/p><\/div><div><p><span>\u00b7 Demonstrated ability to foster customer service disposition and sense of professionalism for self and team<\/span><\/p><\/div><div><p><span>\u00b7 Willingness to work in evening shifts<\/span><\/p><\/div><div><p><\/p><p><b><span>Educational Qualification<\/span><\/b><span>: Graduate<\/span><\/p><\/div><p><\/p><p><b><u><span>Disclaimers:-<\/span><\/u><\/b><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><span>The above statements are intended\u00a0to\u00a0describe the general nature and level of work\u00a0being performed by people assigned\u00a0to\u00a0this job. They are not intended\u00a0to\u00a0be\u00a0an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><span>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.&#39;<\/span><\/p><p><span>\u00a0<\/span><\/p>\",\"ats_external_id\":\"R1758879\",\"location\":\"Mumbai, Mah\u0101r\u0101shtra\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-26T16:06:44.355+08:00\",\"created_at\":\"2026-08-26T16:05:42.669+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDcwOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/operations-Manager_R1758879\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"400064\",\"primary_location\":{\"id\":\"IN-MUM-PARAD-01\",\"wid\":\"302323f251c20109e6ee8a50b80b8725\",\"descriptor\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"muznabeen.fathima@concentrix.com\"},\"first_name\":\"Fathima, Muznabeen\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"103038262\",\"wid\":\"0f4457f385fe10189f4925bf97320000\",\"descriptor\":\"Muznabeen Fathima (103038262)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC0604\",\"descriptor\":\"Operations Manager I\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384578\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/operations-Manager_R1758879\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/operations-Manager_R1758879\/apply\",\"job_requisition_id\":\"R1758879\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"pallavi.khandelwal@concentrix.com\"},\"first_name\":\"Pallavi Khandelwal (159956)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758879\",\"wid\":\"b24e98bc65511027e51e150a5d550000\",\"descriptor\":\"operations Manager\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"820\",\"campaign_id\":\"24707\",\"campaign_title\":\"Team Leader, Operations R1758881\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader\",\"street\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"address\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400064\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<div><p><span>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/p><\/div><div><p><\/p><p><span>The Team Lead will oversee a team of contact center agents handling patient inquiries, appointment scheduling, insurance verification, and triage support. This role is responsible for team performance, ensuring strict adherence to healthcare regulations, maintaining quality standards and fostering an empathetic, patient-first culture.<\/span><\/p><\/div><div><p><\/p><p><b><span>Role and Key Responsibilities:<\/span><\/b><\/p><p><\/p><\/div><div><p><span>\u00b7 Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/span><\/p><\/div><div><p><span>\u00b7 Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly target<\/span><\/p><\/div><div><p><span>\u00b7 Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/span><\/p><\/div><div><p><span>\u00b7 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/span><\/p><\/div><div><p><span>\u00b7 Communicate expectations to employees and provide timely updates<\/span><\/p><\/div><div><p><span>\u00b7 Provide subject matter expertise in handling escalated customer calls as needed<\/span><\/p><\/div><div><p><span>\u00b7 Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/span><\/p><\/div><div><p><span>\u00b7 Stay current on internal work processes, policies and procedures. Attend required manager development training<\/span><\/p><\/div><div><p><span>\u00b7 Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members<\/span><\/p><\/div><div><p><\/p><p><b><span>Candidate Profile :<\/span><\/b><\/p><p><\/p><\/div><div><p><span>\u00b7 Associate&#39;s degree in related field (hospital\/healthcare) with two to four years of relevant experience preferred<\/span><\/p><\/div><div><p><span>\u00b7 Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/span><\/p><\/div><div><p><span>\u00b7 An empathetic, operationally sharp contact centre supervisor exceling at balancing fast-paced metric management (AHT, FCR, Service Level, Appointment booking, Conversion etc.) with strict compliance, patient privacy and compassionate service delivery.<\/span><\/p><\/div><div><p><span>\u00b7 Work well under pressure and follow through on items to completion<\/span><\/p><\/div><div><p><span>\u00b7 Act as the primary point of contact for complex patient queries, high-priority grievances, or urgent medical scheduling escalations and Doctors\/Hospital<\/span><\/p><\/div><div><p><span>\u00b7 Strong communication skills, both written and verbal<\/span><\/p><\/div><div><p><span>\u00b7 Strong emotional intelligence and crisis communication skills,<\/span><\/p><\/div><div><p><span>\u00b7 Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/span><\/p><\/div><div><p><span>\u00b7 Ability to mentor, coach and provide direction to a team of employees<\/span><\/p><\/div><div><p><span>\u00b7 Willingness to work a flexible schedule basis 24\/7 shifts<\/span><\/p><\/div><div><p><\/p><p><b><span>Educational Qualification<\/span><\/b><span>: Graduate<\/span><\/p><\/div><p><\/p><p><b><u><span>Disclaimers:-<\/span><\/u><\/b><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><span>The above statements are intended\u00a0to\u00a0describe the general nature and level of work\u00a0being performed by people assigned\u00a0to\u00a0this job. They are not intended\u00a0to\u00a0be\u00a0an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><span>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.&#39;<\/span><\/p>\",\"ats_external_id\":\"R1758881\",\"location\":\"Mumbai, Mah\u0101r\u0101shtra\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-26T16:06:44.335+08:00\",\"created_at\":\"2026-08-26T16:05:42.355+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDcwNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Team-Leader_R1758881\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"400064\",\"primary_location\":{\"id\":\"IN-MUM-PARAD-01\",\"wid\":\"302323f251c20109e6ee8a50b80b8725\",\"descriptor\":\"IND Mumbai - Malad West Paradigm Towers Mindspace\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"pynskhemlang.lamare@concentrix.com\"},\"first_name\":\"Lamare, Pynskhemlang\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101936783\",\"wid\":\"0bbbbb1a715e010939c71c4d4d160000\",\"descriptor\":\"Pynskhemlang Lamare (101936783)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384614\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Team-Leader_R1758881\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Malad-West-Paradigm-Towers-Mindspace\/Team-Leader_R1758881\/apply\",\"job_requisition_id\":\"R1758881\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"pallavi.khandelwal@concentrix.com\"},\"first_name\":\"Pallavi Khandelwal (159956)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758881\",\"wid\":\"217cb853583b1027e542a3ede4dc0000\",\"descriptor\":\"Team Leader\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"821\",\"campaign_id\":\"24696\",\"campaign_title\":\"Sr. Site Reliability Engineer (TCF) R1758856\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Site Reliability Engineer (SRE)\",\"street\":\"USA Atlanta, GA\",\"address\":\"USA Atlanta, GA\",\"city\":\"Atlanta\",\"state\":\"Georgia\",\"postal_code\":\"30044\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><b>Job Summary:<\/b><\/p><p><\/p><p>We are seeking a Senior Site Reliability Engineer (SRE) to build, automate, and support highly scalable cloud-native platforms and digital applications. This role is responsible for improving system reliability, observability, performance, and operational excellence through Infrastructure as Code, Kubernetes, CI\/CD automation, monitoring, and incident management. The ideal candidate will have strong experience with AWS\/Azure, distributed systems, platform engineering, and enterprise observability tools, with a passion for reducing operational toil and enhancing platform resilience through automation and intelligent operations.<\/p><p><\/p><p><b>Responsibilities:<\/b><\/p><p><\/p><p>Reliability Engineering &amp; Operational Excellence<\/p><ul><li>Design, implement, and support highly available, scalable, and resilient cloud-native platforms and services.<\/li><li>Define, monitor, and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to ensure platform reliability.<\/li><li>Identify, analyze, and eliminate reliability and performance bottlenecks across distributed systems.<\/li><li>Lead incident response, Root Cause Analysis (RCA), and implementation of preventive measures.<\/li><li>Participate in on-call support and production operations for mission-critical applications and services.<\/li><\/ul><p>Observability &amp; Monitoring<\/p><ul><li>Build and manage enterprise observability solutions leveraging tools such as Splunk, Grafana, Prometheus, Datadog, New Relic, and Open Telemetry.<\/li><li>Develop dashboards, alerts, monitoring strategies, and reporting frameworks that provide actionable operational insights.<\/li><li>Improve Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through proactive monitoring and automation.<\/li><li>Establish best practices for logging, distributed tracing, application monitoring, and system health management.<\/li><\/ul><p>Platform Engineering<\/p><ul><li>Develop and enhance shared platform services and infrastructure utilized by multiple engineering teams.<\/li><li>Create self-service capabilities and automation tools that improve developer productivity and reduce operational overhead.<\/li><li>Design reusable platform components, frameworks, and operational tooling.<\/li><li>Collaborate with architecture, engineering, and product teams to define and execute platform modernization strategies.<\/li><\/ul><p>Cloud Infrastructure &amp; Automation<\/p><ul><li>Design, deploy, and manage cloud infrastructure across AWS and Azure environments.<\/li><li>Implement Infrastructure as Code (IaC) using Terraform, CloudFormation, Helm, and Kubernetes manifests.<\/li><li>Automate infrastructure provisioning, configuration management, deployments, scaling, and recovery processes.<\/li><li>Improve infrastructure consistency, governance, security, and scalability through automation and standardization.<\/li><\/ul><p>CI\/CD &amp; DevOps Enablement<\/p><ul><li>Build and optimize CI\/CD pipelines to enable secure, scalable, and reliable software delivery.<\/li><li>Implement deployment automation, release management processes, and validation controls.<\/li><li>Support GitOps methodologies and continuous delivery practices.<\/li><li>Partner with development teams to improve deployment frequency, quality, and operational stability.<\/li><\/ul><p>Incident Management &amp; Resilience Engineering<\/p><ul><li>Lead operational readiness assessments, disaster recovery planning, and business continuity exercises.<\/li><li>Develop and maintain runbooks, playbooks, escalation procedures, and automated remediation workflows.<\/li><li>Drive resiliency testing, chaos engineering initiatives, and fault-tolerance improvements.<\/li><li>Ensure compliance with operational, security, and reliability standards.<\/li><\/ul><p>AI-Driven Operations &amp; Innovation<\/p><ul><li>Utilize AI-powered observability and incident management platforms to enhance operational efficiency.<\/li><li>Leverage predictive analytics and automation to proactively identify risks and prevent service disruptions.<\/li><li>Drive adoption of intelligent operational capabilities that improve system reliability, engineering productivity, and customer experience.<\/li><li>Explore innovative approaches to reduce manual effort and operational toil through automation and AI-driven solutions.<\/li><\/ul><p>Cross-Functional Collaboration<\/p><ul><li>Partner closely with Software Engineering, Platform Engineering, Cloud Architecture, Security, and Product teams to deliver reliable and scalable solutions.<\/li><li>Provide technical leadership and guidance on reliability best practices, automation strategies, and operational excellence.<\/li><li>Mentor junior engineers and contribute to continuous improvement initiatives across the organization.<\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><ul><li>5&#43; years of experience in Site Reliability Engineering (SRE), DevOps, Platform Engineering, Cloud Operations, or a related field.<\/li><li>Strong experience with Linux administration, Kubernetes, Docker, and cloud platforms such as AWS and\/or Azure.<\/li><li>Hands-on experience with Infrastructure as Code (Terraform, CloudFormation, Helm) and CI\/CD pipeline automation.<\/li><li>Proficiency in scripting and automation using Python and Bash.<\/li><li>Experience supporting distributed systems, APIs, microservices, and customer-facing applications in production environments.<\/li><li>Strong knowledge of monitoring and observability tools such as Splunk, Grafana, Prometheus, Open Telemetry, and New Relic.<\/li><li>Experience with incident management, root cause analysis (RCA), performance tuning, disaster recovery, and reliability engineering.<\/li><li>Understanding of Git, DevOps best practices, automation, and cloud-native technologies.<\/li><li>Strong problem-solving, troubleshooting, and collaboration skills.<\/li><li>Bachelor\u2019s degree in computer science, Engineering, Information Technology, or a related field, or equivalent practical experience.<\/li><\/ul><p><\/p><p>The base salary for this position is $115,000 - $140,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>The deadline to apply for this position is: 09\/02\/2026 This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p># WFO<\/p><p>#LI-Hybrid<\/p><p>#Concentrix<\/p><p><\/p><p><\/p><p><\/p><ul><\/ul><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1758856\",\"location\":\"Atlanta, Georgia\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-27T12:05:57.439+08:00\",\"created_at\":\"2026-08-26T08:05:24.485+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY5Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Atlanta-GA\/Senior-Site-Reliability-Engineer--SRE-_R1758856\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Site Reliability Engineering\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Atlanta\",\"state\":\"Georgia\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"30044\",\"primary_location\":{\"id\":\"LOCATION-3-8732\",\"wid\":\"3d9391ee2406103732a6fe8b1ca80000\",\"descriptor\":\"USA Atlanta, GA\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"reena.kapoor@concentrix.com\"},\"first_name\":\"Kapoor, Reena\"},\"categories\":[{\"descriptor\":\"CF Site Reliability Engineering\"}],\"recruiters\":[{\"id\":\"102010157\",\"wid\":\"c30e8ac6e5930107b3c1e2d195a00000\",\"descriptor\":\"Reena Kapoor (102010157)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0362\",\"descriptor\":\"Sr. Site Reliability Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384690\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Atlanta-GA\/Senior-Site-Reliability-Engineer--SRE-_R1758856\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Atlanta-GA\/Senior-Site-Reliability-Engineer--SRE-_R1758856\/apply\",\"job_requisition_id\":\"R1758856\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - 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The team enables engineering organizations across web, mobile, API, AI\/ML, and customer experience platforms with scalable, secure, resilient, and highly automated infrastructure.<\/p><p>As a Senior Site Reliability Engineer (SRE), you will drive platform reliability, observability, automation, and operational excellence across mission-critical digital applications and services. You will partner closely with Software Engineers, Platform Engineers, Product Teams, Cloud Architects, and Security teams to ensure world-class availability, performance, and scalability.<\/p><p>This role blends software engineering, cloud infrastructure, automation, incident management, and platform engineering to create highly reliable systems while reducing operational toil through automation and AI-driven operations.<\/p><p>Key Responsibilities<br \/>Reliability Engineering &amp; Operations<br \/>Design, implement, and maintain highly available, scalable, and resilient platform services.<br \/>Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.<br \/>Proactively identify and eliminate reliability bottlenecks across distributed systems.<br \/>Lead root cause analysis (RCA) efforts for critical incidents and drive permanent corrective actions.<br \/>Participate in production support and on-call rotations for business-critical applications.<br \/>Observability &amp; Monitoring<br \/>Build and maintain enterprise observability solutions using tools such as:\u00a0<br \/>Splunk<br \/>Grafana<br \/>Prometheus<br \/>Datadog<br \/>New Relic<br \/>OpenTelemetry<br \/>Create actionable dashboards, alerts, metrics, and operational reporting.<br \/>Continuously improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).<br \/>Platform Engineering<br \/>Support and enhance shared platform capabilities used by multiple engineering teams.<br \/>Develop self-service platform capabilities that improve developer productivity.<br \/>Build reusable platform services and automation frameworks.<br \/>Partner with architecture teams to define future-state platform strategies.<br \/>Cloud &amp; Infrastructure Automation<br \/>Design and manage cloud-native infrastructure across AWS and Azure environments.<br \/>Implement Infrastructure as Code (IaC) using:\u00a0<br \/>Terraform<br \/>CloudFormation<br \/>Helm<br \/>Kubernetes manifests<br \/>Automate provisioning, deployment, configuration management, and recovery processes.<br \/>CI\/CD &amp; DevOps Enablement<br \/>Design and optimize CI\/CD pipelines for rapid, secure, and reliable software delivery.<br \/>Improve deployment velocity while maintaining platform stability.<br \/>Implement automated testing, release validation, and deployment controls.<br \/>Support GitOps operational models and deployment automation.<br \/>Incident Management &amp; Resilience<br \/>Lead operational readiness reviews and disaster recovery exercises.<br \/>Establish runbooks, playbooks, and automated remediation routines.<br \/>Drive chaos engineering and resiliency testing initiatives.<br \/>Ensure compliance with enterprise operational standards and security requirements.<br \/>AI &amp; Intelligent Operations<br \/>Leverage AI-assisted operations, observability, and incident intelligence tools.<br \/>Utilize automation and predictive analytics to identify risks before customer impact occurs.<br \/>Drive adoption of intelligent platform capabilities that enhance engineering efficiency.<br \/>Required Qualifications<br \/>Education<br \/>Bachelor&#39;s degree in Computer Science, Engineering, Information Technology, or related discipline.<br \/>Equivalent practical experience will be considered.<br \/>Experience<br \/>5&#43; years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Cloud Operations.<br \/>Experience supporting large-scale distributed applications in production environments.<br \/>Experience operating customer-facing digital platforms with strict availability requirements.<br \/>Technical Skills<br \/>Strong Linux administration and troubleshooting skills.<br \/>Expertise with Kubernetes and containerized environments.<br \/>Experience with AWS and\/or Azure cloud platforms.<br \/>Strong scripting and automation skills using:\u00a0<br \/>Python<br \/>Bash<br \/>Go (preferred)<br \/>Strong experience with:\u00a0<br \/>Terraform<br \/>Git<br \/>CI\/CD pipelines<br \/>Docker<br \/>Kubernetes<br \/>Experience with APIs, microservices, and distributed architectures.<br \/>Observability<br \/>Hands-on experience with:<\/p><p>Splunk<br \/>Grafana<br \/>Prometheus<br \/>OpenTelemetry<br \/>New Relic<br \/>Cloud-native monitoring tools<br \/>Operational Excellence<br \/>Incident management and escalation leadership.<br \/>Root cause analysis and problem management.<br \/>Capacity planning and performance engineering.<br \/>Disaster recovery and resiliency testing.<br \/>Preferred Qualifications<br \/>Experience supporting mobile applications (iOS and Android) and digital customer platforms.<br \/>Experience with API gateways, CDN technologies, and edge architectures.<br \/>Knowledge of AI\/ML platform operations.<br \/>Experience with cybersecurity best practices and DevSecOps.<br \/>AWS Certified DevOps Engineer, Solutions Architect, or Kubernetes certifications.<br \/>Experience working within Agile and Product operating models.<br \/>Success Measures<br \/>In this role, success will be measured by:<\/p><p>Platform availability and uptime.<br \/>Reduction in production incidents.<br \/>Improvement in MTTR and MTTD.<br \/>Increased deployment frequency and reliability.<br \/>Reduction of operational toil through automation.<br \/>Improved developer experience and platform adoption.<br \/>Achievement of defined SLOs and reliability targets.<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"822\",\"campaign_id\":\"24694\",\"campaign_title\":\"Associate, Renewal Sales R1757885\",\"campaign_type\":\"job_application\",\"job_title\":\"Associate, Renewals Sales - Trilingual\",\"street\":\"CRI San Jose\",\"address\":\"CRI San Jose\",\"city\":\"San Jose\",\"state\":\"San Jose\",\"postal_code\":null,\"region\":null,\"country\":\"Costa Rica\",\"short_description\":\"The Associate Sales Representative is responsible for demonstrating the value and benefits of our client\u2019s products or services through customer engagement, with a primary focus on selling and\/or renewing contracts. 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The Operations Manager is responsible for coaching and supervising a group of Operations Managers and\/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. (Military veterans are encouraged to apply.)\",\"long_description\":\"<p><\/p><p><\/p><p><b>A NEW CAREER POWERED BY YOU<\/b><\/p><p><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<b>World\u2019s Best Workplaces<\/b>,\u201d \u201c<b>Best Company Culture<\/b>,\u201d and \u201c<b>Best Companies for Career Growth<\/b><span>\u201d<\/span> awards every year? Then <span>Operations Manager<\/span> position at Concentrix is the right place for you!<\/p><p><\/p><p>As <span>a<\/span>n <span>Operations Manager<\/span>, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p><\/p><p><b>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/b><\/p><p><br \/>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost <span>learning and leadership development <\/span><span>programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/span><\/p><p><\/p><p><b>WHAT YOU WILL DO IN THIS ROLE\u00a0 <\/b><\/p><p><\/p><p>As <span>an Operations Manager<\/span>, you will:<\/p><ul><li>Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention\u00a0\u00a0<\/li><li>Ensures program has proficient training, staff development, and effective employee relation\/recognition program<\/li><li>Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization\u2019s policies and applicable legal requirements\u00a0<\/li><li>Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance\u00a0<\/li><li>Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed<\/li><li>Ensure that the operations is in compliance with active contracts<\/li><li>Oversee client relationships; facilitate open communications, understand client perspectives\/expectations, and monitor client satisfaction<\/li><li>Partnering with Business Development to leverage and expand new business from client(s)<\/li><li>Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support<\/li><li>Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner<\/li><li>Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement<\/li><li>Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends<\/li><li>Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities<\/li><li>Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events<\/li><li>Deliver expert customer experiences\u2026with a smile.<\/li><\/ul><p><\/p><p><b>YOUR QUALIFICATIONS<\/b><\/p><p><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our <span>Operations Manager<\/span> role include:<\/p><ul><li><b>This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.\u00a0\u00a0\u00a0\u00a0 <\/b><\/li><li>18 Years of age or older with a completed High School Diploma or GED - <b>Required<\/b><\/li><li>1 year of Leadership and Operational background- <b>Required<\/b><\/li><li>Associate&#39;s Degree Preferred with more than four years of experience (with two to four years of Progressive Management Experience) preferred<\/li><li>Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals<\/li><li>Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback<\/li><li>Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs<\/li><li>Work well under pressure and follow through on items to completion while maintaining professional demeanor<\/li><li>Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates<\/li><li>Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment<\/li><li>Demonstrated ability to mentor, coach and provide direction to a team of employees<\/li><li>Demonstrated ability to take initiative and ownership with focus on continuous improvement<\/li><li>Demonstrated ability to foster customer service disposition and sense of professionalism for self and team<\/li><li>Willingness to work a flexible schedule between 7 AM and 10 PM EST (MON to SUN)<\/li><li>Must reside in the United States and have a valid U.S. address for residence<\/li><li><b>For Internal Applicants<\/b>-Must be meeting or exceeding performance expectations in current role \u2013<b> Required<\/b><\/li><\/ul><p><\/p><p><b>WHAT\u2019S IN IT FOR YOU<\/b><br \/>\u00a0<\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li>The base salary <span>range<\/span> for this position is <span>$58,000.00-$61,000.00,<\/span> plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a <span>401(k) retirement plan<\/span>, paid time off, and holidays.<\/li><li>Paid training and lucrative employee referral program.<\/li><li>DailyPay enrollment option to access pay &#34;early,&#34; when you want it.<\/li><li>Health and wellness programs with trained partners to help promote a healthy you.<\/li><li>Mentorship programs that support your rewarding career journey.<\/li><li>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/li><li>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/li><li>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, <span>LGBTQ&#43;<\/span> Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/li><li>A range of other perks and benefits.<\/li><\/ul><p><\/p><p><b>REIMAGINE THE BEST VERSION OF YOU!\u00a0 <\/b><br \/>\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><b><span>JOB AVAILABILITY<\/span><\/b>\u00a0<\/p><p><\/p><p><span>This position is for an existing, immediate vacancy. We are currently\u00a0seeking\u00a0to fill this role with an individual who can start as soon as possible.\u00a0\u00a0The deadline\u00a0to apply\u00a0for this position is:\u00a0<\/span><b><span>9\/9\/2026<\/span><\/b><span>.<\/span>\u00a0<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1758058\",\"location\":\"Lake Mary, Florida\",\"job_type\":\"full_time\",\"salary\":\"61000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T08:04:22.117+08:00\",\"created_at\":\"2026-08-26T00:04:54.601+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY4Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lake-Mary-FL\/Operations-Manager--Onsite-_R1758058-1\/apply\",\"head_count\":\"2\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Lake Mary\",\"state\":\"Florida\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"32746\",\"primary_location\":{\"id\":\"US-LAK-PARKW-Y1\",\"wid\":\"b67da9176e3d1062f9dcecbbd557bca5\",\"descriptor\":\"USA Lake Mary FL - 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GOLDENARROW - 980009946\",\"reference_id\":\"980009946\",\"custom_reference_id\":\"980009946\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ainsley.stjean@concentrix.com\"},\"first_name\":\"Ainsley St Jean (100648527)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758058\",\"wid\":\"b24e98bc65511027b1ce72448c630000\",\"descriptor\":\"Operations Manager (Onsite)\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_8B\",\"wid\":\"0227dc387a0901afed42c8f6e0656d35\",\"descriptor\":\"Grade 8B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"825\",\"campaign_id\":\"24681\",\"campaign_title\":\"Team Leader, Operations R1758075\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader (Onsite)\",\"street\":\"USA Lake Mary FL - Bldg 285\",\"address\":\"USA Lake Mary FL - Bldg 285\",\"city\":\"Lake Mary\",\"state\":\"Florida\",\"postal_code\":\"32746\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"Join a world-class team in Lake Mary, FL, as a Team Leader!  The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. (Military veterans are encouraged to apply.)\",\"long_description\":\"<p><\/p><p><b>A NEW CAREER POWERED BY YOU<\/b><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<b>World\u2019s Best Workplaces<\/b>,\u201d \u201c<b>Best Company Culture<\/b>,\u201d and \u201c<b>Best Companies for Career Growth<\/b><span>\u201d<\/span> awards every year? Then <span>a Team Leader<\/span> position at Concentrix is the right place for you!<\/p><p><\/p><p>As <span>a<\/span> <span>Team Leader<\/span>, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p><\/p><p><b>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/b><br \/>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost <span>learning and leadership development <\/span><span>programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/span><\/p><p><\/p><p><b>WHAT YOU WILL DO IN THIS ROLE\u00a0 <\/b><\/p><p>As <span>a Team Leader<\/span>, you will:<\/p><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring\u00a0in accordance with\u00a0organization policy and applicable legal requirements\u00a0<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly\u00a0<\/li><li>Identify\u00a0performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment\u00a0<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations\u00a0<\/li><li>Is an expert in all relevant Advisor Game Changers\u2019 procedures\u00a0<\/li><li>Proactively\u00a0monitors\u00a0possible business\u00a0risks and acts on them\u00a0<\/li><li>Provide subject matter\u00a0expertise\u00a0in handling escalated customer calls as needed\u00a0<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities\u00a0<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members\u00a0<\/li><\/ul><p><\/p><p><b>YOUR QUALIFICATIONS<\/b><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our <span>Team Leader<\/span> role include:<\/p><ul><li><b>This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.\u00a0\u00a0\u00a0\u00a0 <\/b><\/li><li>18 Years of age or older with a completed High School Diploma or GED <b>- Required<\/b><\/li><li>A minimum of 1 year experience in Leadership, Coaching and\/or Training in a contact center environment - <b>Required.<\/b><\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations\u00a0<\/li><li>Work well under pressure and follow through on items to completion\u00a0<\/li><li>Strong communication\u00a0skills, both written and verbal\u00a0<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable\u00a0<\/li><li>Ability to mentor, coach and provide direction to a team of employees\u00a0<\/li><li>Willingness to work a flexible schedule between 7 AM and 10 PM EST (MON to SUN)<\/li><li>Must\u00a0reside\u00a0in the United States and have a valid U.S. address for residence\u00a0<\/li><\/ul><p><\/p><p><b>WHAT\u2019S IN IT FOR YOU<\/b><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li>The base salary <span>range<\/span> for this position is <span>$45,000.00 to $47,000.00 Annually<\/span>, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a <span>401(k) retirement plan<\/span>, paid time off, and holidays.<\/li><li>Paid training and lucrative employee referral program.<\/li><li>DailyPay enrollment option to access pay &#34;early,&#34; when you want it.<\/li><li>Health and wellness programs with trained partners to help promote a healthy you.<\/li><li>Mentorship programs that support your rewarding career journey.<\/li><li>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/li><li>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/li><li>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, <span>LGBTQ&#43;<\/span> Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/li><\/ul><p><\/p><p><b>REIMAGINE THE BEST VERSION OF YOU!\u00a0 <\/b><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p><b><span>JOB AVAILABILITY<\/span><\/b>\u00a0<\/p><p><span>This position is for an existing, immediate vacancy. We are currently\u00a0seeking\u00a0to fill this role with an individual who can start as soon as possible.\u00a0\u00a0The deadline\u00a0to apply\u00a0for this position is:\u00a0<\/span><b><span>September 11, 2026<\/span><span>.<\/span>\u00a0<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1758075\",\"location\":\"Lake Mary, Florida\",\"job_type\":\"full_time\",\"salary\":\"45000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T06:04:11.100+08:00\",\"created_at\":\"2026-08-26T00:04:54.344+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY4MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lake-Mary-FL\/Team-Leader--Onsite-_R1758075\/apply\",\"head_count\":\"11\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Lake Mary\",\"state\":\"Florida\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"32746\",\"primary_location\":{\"id\":\"US-LAK-PARKW-Y1\",\"wid\":\"b67da9176e3d1062f9dcecbbd557bca5\",\"descriptor\":\"USA Lake Mary FL - 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10 Rua, Da Gama St, Foreshore, Cape Town\",\"address\":\"ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town\",\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"postal_code\":\"8000\",\"region\":null,\"country\":\"South Africa\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>As a Specialist I, Governance, Risk and Compliance, you will play a key role in strengthening Security Governance &amp; Compliance for the assigned Client Program\/s. This position is focused on helping ensure compliance with Concentrix and client security standards, supporting audit readiness, and driving proactive risk mitigation to protect the business from fraud, data incidents, and security surprises. You will partner closely with delivery and business teams to help build a strong, sustainable compliance culture that supports program success and growth.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li><p>Provide client security and audit compliance support for the Capetown footprint.<\/p><\/li><li><p>Conduct regular security assessments and inspections, and manage client site audits.<\/p><\/li><li><p>Guide and support remediation efforts to ensure compliance with Concentrix and client security and data protection policies and procedures.<\/p><\/li><li><p>Manage client escalations, proactive audits for risk monitoring, internal and external site audits, and new hire orientation.<\/p><\/li><li><p>Drive implementation of Concentrix security requirements, global security directives, and guidelines.<\/p><\/li><li><p>Manage the client escalation process, validate incidents, and assist with investigations.<\/p><\/li><li><p>Identify outliers in performance metrics and incentive trends to detect and remediate fraud and metric manipulation.<\/p><\/li><li><p>Implement security best practices and proactive controls to detect and limit the impact of metric manipulation, data incidents, and fraud.<\/p><\/li><li><p>Collaborate with delivery and business teams to support program success, compliance performance, and continued growth.<\/p><\/li><li><p>Support employee awareness initiatives related to security governance, audit readiness, and compliance expectations.<\/p><\/li><li><p>Complete all assigned, mandatory training within the timeframe provided.<\/p><\/li><li><p>Conduct and\/or participate in regularly scheduled 1:1 meetings with your direct manager and\/or direct reports.<\/p><\/li><\/ul><p><\/p><p><b>Qualifications<\/b><\/p><ul><li><p>Experience in security governance, compliance, risk management, audit, or a related security function.<\/p><\/li><li><p>Knowledge of security standards, audit processes, and data protection practices.<\/p><\/li><li><p>Ability to conduct assessments, inspections, and compliance reviews with strong attention to detail.<\/p><\/li><li><p>Experience supporting internal and external audits, including remediation tracking and follow-through.<\/p><\/li><li><p>Understanding of fraud detection, incident validation, and risk mitigation practices.<\/p><\/li><li><p>Strong analytical skills with the ability to identify trends, outliers, and areas of exposure.<\/p><\/li><li><p>Ability to collaborate effectively across operational, delivery, and business teams.<\/p><\/li><li><p>Strong written and verbal communication skills.<\/p><\/li><li><p>Ability to manage multiple priorities in a fast-paced, client-driven environment.<\/p><\/li><li><p>Proficiency in Microsoft Office tools and reporting documentation is preferred.<\/p><\/li><li><p>Experience supporting client-facing compliance programs is preferred.<\/p><\/li><\/ul><p><\/p><p>#li-onsite<\/p>\",\"ats_external_id\":\"R1757985\",\"location\":\"Cape Town, Western Cape\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-08-27T22:05:04.135+08:00\",\"created_at\":\"2026-08-25T22:05:00.133+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDY2NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---10-Rua-Da-Gama-St-Foreshore-Cape-Town\/Specialist-I--Governance--Risk-and-Compliance--TCF-_R1757985\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Governance Risk and Compliance\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"501a28cad1ad101ac0bceca3795d0000\",\"descriptor\":\"Concentrix South Africa (Pty) Ltd\",\"reference_id\":\"WZA03\",\"organization_reference_id\":\"WZA03\"},\"location\":{\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"country\":{\"wid\":\"4db3c26940b944919b83612cc1193eed\",\"iso2\":\"ZA\",\"iso3\":\"ZAF\",\"descriptor\":\"South Africa\",\"iso_numeric\":\"710\"},\"postal_code\":\"8000\",\"primary_location\":{\"id\":\"ZA-CAP-DAGAM-01\",\"wid\":\"dbc9f0a81910101d4cd7b62dd3f00000\",\"descriptor\":\"ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"myrna.fawzy@concentrix.com\"},\"first_name\":\"Fawzy, Myrna Emad\"},\"categories\":[{\"descriptor\":\"CF Governance Risk and Compliance\"}],\"recruiters\":[{\"id\":\"101983895\",\"wid\":\"1dc2b25fd722011f695301d0af3b0000\",\"descriptor\":\"Myrna Emad Fawzy (101983895)\"},{\"id\":\"102158099\",\"wid\":\"fb71bbe9c33f10085653c222b0990000\",\"descriptor\":\"Joanna Sawczak (102158099)\"},{\"id\":\"103455028\",\"wid\":\"29cd5392a437103cd1e5b2e28ccf0000\",\"descriptor\":\"Salwa Mohamed Salah (Salwa mohamed) (103455028)\"},{\"id\":\"101692017\",\"wid\":\"dac14ea0402201a0b52f580dc32ae3f1\",\"descriptor\":\"Elmehdi Seghyier (101692017)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT1053\",\"descriptor\":\"Specialist I, Governance, Risk and Compliance (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384883\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---10-Rua-Da-Gama-St-Foreshore-Cape-Town\/Specialist-I--Governance--Risk-and-Compliance--TCF-_R1757985\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---10-Rua-Da-Gama-St-Foreshore-Cape-Town\/Specialist-I--Governance--Risk-and-Compliance--TCF-_R1757985\/apply\",\"job_requisition_id\":\"R1757985\"}],\"organizations\":[{\"wid\":\"61a2bc861dd2100c6341de4f726d0000\",\"descriptor\":\"24962 - Iberdrola - 980007311\",\"reference_id\":\"980007311\",\"custom_reference_id\":\"980007311\",\"company_reference_id\":null},{\"wid\":\"501a28cad1ad101ac0bceca3795d0000\",\"descriptor\":\"Concentrix South Africa (Pty) Ltd\",\"reference_id\":\"WZA03\",\"custom_reference_id\":null,\"company_reference_id\":\"WZA03\"},{\"wid\":\"f9af6d726098017c958e56233c0652c4\",\"descriptor\":\"COGS (REGION) SECURITY DIRECT\",\"reference_id\":\"SECURITY-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"9a3c525c1b67100e6c6e079a07d10000\",\"descriptor\":\"W0ZYAH Scottish Power_Voice CS\",\"reference_id\":\"W0ZYAH\",\"custom_reference_id\":\"W0ZYAH\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"karan.sharma@concentrix.com\"},\"first_name\":\"Karan Sharma (101518089)\"},\"category_groups\":[{\"id\":\"CF Global Security Group\",\"wid\":\"0227dc387a09019391b032fceb6566db\",\"descriptor\":\"Global Security Group\"}],\"job_requisition\":{\"id\":\"R1757985\",\"wid\":\"e1b434374cb61027a781ad4c45ff0000\",\"descriptor\":\"Specialist I, Governance, Risk and Compliance (TCF)\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_T9\",\"wid\":\"3f18747a40e6101079012231438b0000\",\"descriptor\":\"Grade T9\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"2011\",\"campaign_id\":\"req-6d72cddbc37f1fc0\",\"campaign_title\":\"Customer Service Rep \u2013 Remote (Bilingual: English \/ French) Repr\u00e9sentant du service \u00e0 la client\u00e8le \u2013 T\u00e9l\u00e9travail (Bilingue : anglais \/ fran\u00e7ais)\",\"campaign_type\":null,\"job_title\":\"Customer Service Rep \u2013 Remote (Bilingual: English \/ French) Repr\u00e9sentant du service \u00e0 la client\u00e8le \u2013 T\u00e9l\u00e9travail (Bilingue : anglais \/ fran\u00e7ais)\",\"street\":null,\"address\":null,\"city\":\"Work At Home\",\"state\":\"Work At Home\",\"postal_code\":\"K8P 1B8\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"\",\"long_description\":\"<p><strong><em>DOIT PARLER COURANTEMENT LE <u>FRAN\u00c7AIS<\/u> ET <u>L'ANGLAIS<\/u><\/em><\/strong><\/p><p><strong><em>MUST SPEAK BOTH <u>FRENCH<\/u> AND <u>ENGLISH<\/u> FLUENTLY<\/em><\/strong><\/p><p>&nbsp;<\/p><p>Rejoignez notre \u00e9quipe prim\u00e9e \u00ab One Concentrix \u00bb en tant que repr\u00e9sentant du service client bilingue \u00e0 distance ! Nous recherchons des passionn\u00e9s de changement de paradigme pour offrir des exp\u00e9riences client exceptionnelles et des solutions \u00e0 l'une des marques les plus connues au monde. Si vous \u00eates pr\u00eat \u00e0 grandir avec une entreprise du Fortune 500 avec une culture inclusive et prim\u00e9e, votre nouvelle carri\u00e8re commence ici. (Les anciens combattants sont encourag\u00e9s \u00e0 postuler.)<\/p><p>&nbsp;<\/p><p><strong>UNE NOUVELLE CARRI\u00c8RE PORT\u00c9E PAR TOI<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Cherchez-vous un changement de carri\u00e8re \u00ab \u00e0 domicile \u00bb au sein d'une organisation mondiale tourn\u00e9e vers l'avenir, qui favorise une v\u00e9ritable culture inclusive, ax\u00e9e sur les personnes et un v\u00e9ritable sentiment d'appartenance ? Souhaitez-vous rejoindre une entreprise du Fortune 500 qui remporte<strong> chaque ann\u00e9e les prix \u00ab Meilleurs lieux de travail<\/strong> du monde \u00bb, \u00ab <strong>Meilleure culture d'entreprise<\/strong> \u00bb et \u00ab <strong>Meilleures entreprises pour la croissance de carri\u00e8re<\/strong> \u00bb ? Alors un repr\u00e9sentant du service client bilingue \u00e0 distance chez Concentrix est l'endroit id\u00e9al pour vous !<\/p><p>&nbsp;<\/p><p>En tant que repr\u00e9sentant du service client \u00e0 distance (bilingue : anglais \/ fran\u00e7ais), vous rejoindrez une \u00e9quipe organiquement diversifi\u00e9e venue du monde entier, o\u00f9 tous les membres contribuent et soutiennent mutuellement leur r\u00e9ussite et leur bien-\u00eatre, fiers d'\u00eatre unis en tant que \u00ab changeurs de jeu \u00bb. Ensemble, nous servons de partenaire intelligent de transformation pour les marques les plus connues au monde, offrant des exp\u00e9riences client exceptionnelles gr\u00e2ce \u00e0 une innovation technologique.<\/p><p>&nbsp;<\/p><p><strong>\u00c9VOLUTION PROFESSIONNELLE ET D\u00c9VELOPPEMENT PERSONNEL<\/strong><\/p><p><br>C'est une excellente opportunit\u00e9 de \u00ab t\u00e9l\u00e9travail \u00bb qui vous permettra de r\u00e9imaginer un tout nouveau parcours professionnel tout en vous faisant des \u00ab amis pour la vie \u00bb. Nous vous fournirons toute la formation, les technologies et le soutien continu dont vous aurez besoin pour r\u00e9ussir. De plus, chez Concentrix, il y a un vrai potentiel de d\u00e9veloppement professionnel (et personnel). En fait, environ 80 % de nos managers et dirigeants ont \u00e9t\u00e9 promus de l'int\u00e9rieur ! C'est pourquoi nous proposons une gamme de programmes d'apprentissage et de d\u00e9veloppement du leadership gratuits, con\u00e7us pour vous orienter vers le type de carri\u00e8re que vous avez toujours imagin\u00e9.<\/p><p>&nbsp;<\/p><p><strong>CE QUE VOUS FEREZ DANS CE R\u00d4LE<\/strong><\/p><p><\/p><p>En tant que repr\u00e9sentant du service client (bilingue : anglais \/ fran\u00e7ais) travaillant \u00e0 domicile, vous devrez :<\/p><ul><li><p>Assurez un support client entrant en utilisant un guide de flux d'appels dans la langue pr\u00e9f\u00e9r\u00e9e du client<\/p><\/li><li><p>R\u00e9soudre les demandes re\u00e7ues li\u00e9es aux litiges, aux transactions refus\u00e9es et aux fraudes.<\/p><\/li><li><p>Analyser les pr\u00e9occupations des clients, fournir un support complet<\/p><\/li><li><p>Suivre, documenter et r\u00e9cup\u00e9rer les informations dans les bases de donn\u00e9es<\/p><\/li><li><p>Proposez des produits et\/ou services suppl\u00e9mentaires<\/p><\/li><li><p>Offrez des exp\u00e9riences client expertes... avec un sourire.<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>VOS QUALIFICATIONS<\/strong><\/p><p><\/p><p>Vos comp\u00e9tences, votre int\u00e9grit\u00e9, vos connaissances et votre v\u00e9ritable compassion apporteront de la valeur et du succ\u00e8s \u00e0 chaque interaction client. Parmi les autres qualifications pour notre poste de Repr\u00e9sentant du Service Client (Bilingue : anglais \/ fran\u00e7ais) (\u00e0 distance) figurent :<\/p><ul><li><p>La capacit\u00e9 \u00e0 parler couramment fran\u00e7ais et anglais (score CECR C1 ou mieux recommand\u00e9)<\/p><\/li><li><p>1+ an d'exp\u00e9rience en service client<\/p><\/li><li><p>Disponibilit\u00e9 ouverte<\/p><\/li><li><p>Un dipl\u00f4me d'\u00e9tudes secondaires ou GED<\/p><\/li><li><p>Un environnement calme et sans distractions pour travailler chez vous<\/p><\/li><li><p>Ma\u00eetrise du multit\u00e2che rapide<\/p><\/li><li><p>D\u00e9sir d'apprendre de nouvelles technologies<\/p><\/li><li><p>Ma\u00eetrise de l'utilisation des ordinateurs, des bases de donn\u00e9es et des syst\u00e8mes de comptes clients pour documenter les interactions et maintenir des registres pr\u00e9cis<\/p><\/li><li><p>Un ordinateur de bureau ou un ordinateur portable pour effectuer des tests sur PC et Internet ; Un ordinateur de travail peut \u00eatre fourni selon le poste propos\u00e9, mais ce n'est pas garanti (cela sera discut\u00e9 plus en d\u00e9tail avec un recruteur).<\/p><\/li><li><p>Internet haut d\u00e9bit (pas de connecteurs sans fil\/hotspots ni satellite) et un smartphone<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>QU'EST-CE QUE TU Y GAGNES<\/strong><\/p><p><\/p><p>L'un des Culture Beliefs de notre entreprise dit : \u00ab Nous d\u00e9fendons nos collaborateurs. \u00bb C'est pourquoi nous investissons de mani\u00e8re significative dans nos r\u00e9volutionnaires, notre infrastructure et nos capacit\u00e9s afin d'assurer le succ\u00e8s \u00e0 long terme tant pour nos \u00e9quipes que pour nos clients. Et nous investirons en VOUS pour vous aider dans votre parcours professionnel et dans votre d\u00e9veloppement personnel. Dans ce r\u00f4le, vous recevrez \u00e9galement :<\/p><ul><li><p>Le salaire de base pour ce poste est de 23,35 $\/heure (le salaire ne sera pas inf\u00e9rieur au salaire minimum applicable), plus des incitations correspondant \u00e0 la performance individuelle et de l'entreprise. Les salaires r\u00e9els varient en fonction du lieu de travail, des qualifications, des comp\u00e9tences, de la formation, de l'exp\u00e9rience et des comp\u00e9tences. Les avantages disponibles pour les employ\u00e9s \u00e9ligibles \u00e0 ce poste incluent l'assurance m\u00e9dicale, dentaire et de la vision, un programme d'aide aux employ\u00e9s complet (EAP), un plan d'\u00e9pargne retraite enregistr\u00e9, des cong\u00e9s pay\u00e9s et jours f\u00e9ri\u00e9s, ainsi que des journ\u00e9es de formation pay\u00e9es.<\/p><\/li><li><p>Option d'inscription DailyPay pour acc\u00e9der au paiement \u00ab anticip\u00e9 \u00bb, quand vous le souhaitez<\/p><\/li><li><p>Formation r\u00e9mun\u00e9r\u00e9e et incitations bas\u00e9es sur la performance<\/p><\/li><li><p>Opportunit\u00e9s lucratives de primes de recommandation d'employ\u00e9s<\/p><\/li><li><p>Opportunit\u00e9s de r\u00e9seautage avec des groupes organis\u00e9s sur les sujets suivants : R\u00e9seau des femmes, Professionnels noirs, Fiert\u00e9 LGBTQ+, Capacit\u00e9 (Handicap), Dynamique ((Neurodiversit\u00e9), Femmes dans la tech, OneEarth Champions, et plus encore<\/p><\/li><li><p>Programmes de sant\u00e9 et de bien-\u00eatre avec des partenaires form\u00e9s pour promouvoir un vous-m\u00eame en bonne sant\u00e9<\/p><\/li><li><p>Des programmes de mentorat qui soutiennent votre parcours professionnel enrichissant<\/p><\/li><li><p>Confort du t\u00e9l\u00e9travail<\/p><\/li><li><p>Des programmes et \u00e9v\u00e9nements qui soutiennent la diversit\u00e9, l'\u00e9quit\u00e9 et l'inclusion, ainsi que la citoyennet\u00e9 mondiale, la durabilit\u00e9 et le soutien communautaire<\/p><\/li><li><p>C\u00e9l\u00e9brations pour la Journ\u00e9e Concentrix, la Journ\u00e9e d'appr\u00e9ciation r\u00e9volutionnaire, la Semaine du service client, la Journ\u00e9e mondiale du nettoyage, #MyOneEarthPromise, et plus encore<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>R\u00c9IMAGINEZ LA MEILLEURE VERSION DE VOUS-M\u00caME !<\/strong><\/p><p><\/p><p>Si tout cela vous semble \u00eatre la prochaine \u00e9tape parfaite dans votre parcours professionnel, nous voulons avoir de vos nouvelles. Postulez d\u00e8s aujourd'hui et d\u00e9couvrez pourquoi un demi-million de personnes qui changent la donne \u00e0 travers le monde consid\u00e8rent Concentrix comme leur \u00ab employeur de choix \u00bb.<\/p><p>&nbsp;<\/p><p><strong>DISPONIBILIT\u00c9 DES EMPLOIS<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Nous acceptons les candidatures pour ce poste de fa\u00e7on r\u00e9guli\u00e8re. Il s'agit actuellement d'un poste vacant existant et imm\u00e9diat ; Cependant, nous envisageons \u00e9galement des candidatures pour de futures opportunit\u00e9s au fur et \u00e0 mesure qu'elles se pr\u00e9sentent. Nous encourageons tous les candidats int\u00e9ress\u00e9s \u00e0 postuler.<\/p><p>&nbsp;<\/p><p>&nbsp;<\/p><p>---<\/p><p>&nbsp;<\/p><p>Join our award-winning \u201cOne Concentrix\u201d team as a remote Bilingual Customer Service Representative! We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a \u201cwork from home\u201d career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a remote Bilingual Customer Service Representative at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a remote Customer Service Representative (Bilingual: English \/ French), you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great \u201cwork from home\u201d opportunity that will allow you to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p>As a Customer Service Representative (Bilingual: English \/ French) working from home, you will:<\/p><ul><li><p>Provide inbound customer support using a call flow guide in the customer\u2019s preferred language<\/p><\/li><li><p>Resolve inbound inquiries&nbsp;related to disputes, declined transactions, and fraud matters.<\/p><\/li><li><p>Analyze client concerns, provide comprehensive support<\/p><\/li><li><p>Track, document, and retrieve information in databases<\/p><\/li><li><p>Offer additional products and\/or services<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Bilingual: English \/ French) (Remote) role include:<\/p><ul><li><p>The ability to speak fluent French and English (C1 CEFR score or better preferred)<\/p><\/li><li><p>1+ year of customer service experience<\/p><\/li><li><p>Open availability<\/p><\/li><li><p>A high school diploma or GED<\/p><\/li><li><p>A quiet, distraction-free environment to work from in your home<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking<\/p><\/li><li><p>Eagerness to learn new technologies<\/p><\/li><li><p>Proficiency in using computers, databases, and customer account systems to document interactions and maintain accurate records<\/p><\/li><li><p>A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)<\/p><\/li><li><p>High Speed internet (no wireless\/hotspots or satellite) and a smartphone<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $23.35\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Paid training and performance-based incentives<\/p><\/li><li><p>Lucrative employee referral bonus opportunities<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>Work-from-home convenience<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI)<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<strong> <\/strong>Currently, this position may only be performed in the following provinces\/territories: <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/alberta.html\\\">AB<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/british-columbia.html\\\">BC<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/manitoba.html\\\">MB<\/a>, NB, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/newfoundland-labrador.html\\\">NL<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/nova-scotia.html\\\">NS<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/ontario.html\\\">ON<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/prince-edward-island.html\\\">PE<\/a>, and SK.<br><strong><br>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>HERE<\/strong><\/a><strong>.<\/strong><\/p><p><\/p><p><strong>Exigences Physiques et Cognitives<\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances<\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p><strong>D\u00e9claration d'am\u00e9nagement raisonnable<\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. Actuellement, ce poste ne peut \u00eatre exerc\u00e9 que dans les provinces\/territoires suivants : <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/alberta.html\\\">AB,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/british-columbia.html\\\">BC,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/manitoba.html\\\">MB<\/a>, NB, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/newfoundland-labrador.html\\\">NL,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/nova-scotia.html\\\">NS<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/ontario.html\\\">ON<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/prince-edward-island.html\\\">PE<\/a> et <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/saskatchewan.html\\\">SK<\/a>.<br><strong><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-6d72cddbc37f1fc0\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-08-27T19:52:45.521Z\",\"created_at\":\"2026-08-25T21:46:54.943Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/R0GE8Q1AAWXV2610HQ28Q1NHPXT5HPTF\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/R0GE8Q1AAWXV2610HQ28Q1NHPXT5HPTF\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"2012\",\"campaign_id\":\"req-c6dd9732b27ac202\",\"campaign_title\":\"Emergency Services Representative (On-Site)\",\"campaign_type\":null,\"job_title\":\"Emergency Services Representative (On-Site)\",\"street\":null,\"address\":null,\"city\":\"Oshawa\",\"state\":\"Ontario\",\"postal_code\":\"L1H 8W8\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Oshawa, ON, as an Emergency Services Representative! We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then an Emergency Services Representative position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As an Emergency Services Representative, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As an Emergency Services Representative, you will:<\/p><ul><li><p>Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need<\/p><\/li><li><p>Quickly and accurately gather information that is shared on a call that will be useful for paramedics<\/p><\/li><li><p>Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<\/p><\/li><\/ul><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for Emergency Services Representative role include:<\/p><ul><li><p>College 911 Communications\/Public Safety Diploma or course completion<\/p><\/li><li><p>Police, Fire, or Paramedic programs<\/p><\/li><li><p>Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification<\/p><\/li><li><p>Emergency Service Volunteer<strong><br><\/strong><\/p><\/li><\/ul><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary range for this position is $31.84 - $36.79\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-c6dd9732b27ac202\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-08-27T19:52:45.521Z\",\"created_at\":\"2026-08-25T18:29:46.469Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/9GYDMDJ0QC7HFQMWF9YTRP6HC67F99AK\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/9GYDMDJ0QC7HFQMWF9YTRP6HC67F99AK\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"827\",\"campaign_id\":\"24640\",\"campaign_title\":\"Sr. Database Administrator (TCF) R1756412\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Site Reliability Engineer\",\"street\":\"BGR Work-at-Home\",\"address\":\"BGR Work-at-Home\",\"city\":\"BGR\",\"state\":\"Blagoevgrad\",\"postal_code\":\".\",\"region\":null,\"country\":\"Bulgaria\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We\u2019re looking for a hands-on Senior Site Reliability Engineer to help build, transition, and operate a multi-cloud production platform supporting GPO products. This role is ideal for someone who enjoys working across cloud infrastructure, Kubernetes, GitOps, reliability, and production improvement\u2014bringing strong engineering fundamentals, sound operational judgment, and a passion for building resilient, scalable platforms.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li><p>Partner with GPO architects and planners to ensure target platform designs are deployable, secure, observable, supportable, and recoverable in production.<\/p><\/li><li><p>Assess and document the current multi-cloud and Kubernetes estate across Azure, GCP, AWS, and GitOps environments, identifying dependencies, migration needs, risks, and operational gaps.<\/p><\/li><li><p>Build, maintain, and enhance cloud infrastructure and shared platform services using infrastructure as code, peer-reviewed workflows, and safe production change practices.<\/p><\/li><li><p>Operate and improve AKS, GKE, and EKS environments, including networking, identity, upgrades, scalability, 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genau das richtige f\u00fcr dich!<\/p><p>In dieser Position f\u00fchrst du fachlich und disziplinarisch ein Customer-Care-Team. Du unterst\u00fctzt und coachst dein Team bei der Zielerreichung, f\u00fchrst Einzelgespr\u00e4che und Teammeetings und sicherst durch operative Steuerung die vereinbarten KPIs.<\/p><p><\/p><p><b>Und zwar mit folgenden Rahmenbedingungen:<\/b><\/p><p>Start ab sofort | Vollzeit | 100% Homeoffice in Ungarn | Montag \u2013 Sonntag | 5-Tage-Woche | Inbound | Deutsch, Ungarisch \u2013 C1 | unbefristet\u00a0<\/p><p><\/p><p><b>Das l\u00e4sst sich mit deinem Alltag vereinbaren?<\/b>\u00a0Perfekt! Dann sind wir jetzt dran \u2013 lies weiter und lass dich von uns \u00fcberzeugen, so wie wir unsere Mitarbeiter Tag f\u00fcr Tag von uns \u00fcberzeugen. Auszeichnungen wie z.B. \u201eGlobal Best Places to Work\u201c sind der Beweis daf\u00fcr.<\/p><p><\/p><p><b>Deine Aufgaben<\/b><\/p><p>Als\u00a0<b>Teamleader (m\/w\/d) <\/b>wirst du:<\/p><ul><li><p>ein Team von telefonischen Kundenberatern <b>fachlich und disziplinarisch f\u00fchren<\/b><\/p><\/li><li><p>dein Team im Sinne unserer Service- und Unternehmensziele <b>betreuen, motivieren und weiterentwickeln<\/b><\/p><\/li><li><p>deine Mitarbeiter bei der <b>Erreichung ihrer Leistungskennzahlen<\/b> coachen und unterst\u00fctzen<\/p><\/li><li><p><b>Mitarbeitergespr\u00e4che<\/b> und <b>Teammeetings<\/b> vorbereiten und durchf\u00fchren<\/p><\/li><li><p>das Team <b>operativ steuern<\/b> und die <b>Einhaltung der vereinbarten KPIs<\/b> sicherstellen<\/p><\/li><li><p>Kundenanliegen telefonisch und schriftlich bearbeiten<\/p><\/li><li><p>unsere <b>Unternehmenswerte<\/b> durch dein t\u00e4gliches Handeln <b>vorleben<\/b><\/p><\/li><\/ul><p><\/p><p><b>Dein Profil<\/b><\/p><p>Concentrix passt perfekt zu dir, wenn du:<\/p><ul><li><p>mindestens <b>6 Monate Erfahrung im Customer Care<\/b> sowie erste <b>F\u00fchrungserfahrung<\/b> mitbringst<\/p><\/li><li><p>idealerweise eine abgeschlossene Ausbildung oder ein Studium hast<\/p><\/li><li><p><b>Deutsch und Ungarisch auf C1-Niveau<\/b> sprichst<\/p><\/li><li><p>idealerweise auch <b>Englischkenntnisse<\/b> mitbringst<\/p><\/li><li><p>die Anforderungen an einen <b>Remote-Arbeitsplatz<\/b> erf\u00fcllen kannst<\/p><\/li><li><p>bereit bist f\u00fcr ausgew\u00e4hlte Termine am <b>Standort P\u00e9cs<\/b> zu arbeiten<\/p><\/li><li><p>eine <b>motivierte Pers\u00f6nlichkeit<\/b> bist und dein <b>Team gezielt entwickeln und coachen<\/b> kannst<\/p><\/li><li><p>ein <b>gutes Verst\u00e4ndnis f\u00fcr Kennzahlen und Zielerreichung<\/b> hast<\/p><\/li><li><p>auch unter <b>Zeitdruck<\/b> strukturiert und fokussiert arbeitest<\/p><\/li><li><p>ein Team in einem <b>dynamischen Arbeitsumfeld<\/b> sicher f\u00fchren, <b>Priorit\u00e4ten setzen<\/b> und <b>Aufgaben fristgerecht<\/b> umsetzen kannst<\/p><\/li><\/ul><p><\/p><p><\/p><p><b>Deine Benefits<\/b><\/p><p>In dieser Position bieten wir dir Benefits, die deinen einzigartigen Lebensstil unterst\u00fctzen:<\/p><ul><li><p><b>Verantwortungsvolle Aufgaben<\/b>\u00a0in einem internationalen Arbeitsumfeld<\/p><\/li><li><p>Ein\u00a0<b>offenes, motiviertes Team<\/b>, das sich auf dich freut<\/p><\/li><li><p>Einen\u00a0<b>unbefristeten Arbeitsvertrag<\/b>\u00a0f\u00fcr eine langfristige Zusammenarbeit<\/p><\/li><li><p>Einen <b>Homeoffice-Arbeitsplatz ab dem 2. Arbeitstag<\/b> - die n\u00f6tige Hardware wird dir am deinem 1. Arbeitstag an unserem Standort in P\u00e9cs \u00fcbergeben<\/p><\/li><li><p><b>Vielf\u00e4ltige Weiterbildungs- und Karrierem\u00f6glichkeiten<\/b>\u00a0\u2013 auch international<\/p><\/li><li><p>Eine\u00a0<b>leistungsorientierte Verg\u00fctung<\/b>, die an gemeinsame Gesch\u00e4ftsergebnisse gekoppelt ist<\/p><\/li><li><p>Ein\u00a0<b>Cafeteria-Paket<\/b>\u00a0von bis zu\u00a0<b>450.000 HUF pro Jahr<\/b><\/p><\/li><li><p><b>Zusch\u00fcsse zu \u00f6ffentlichen Verkehrsmitteln<\/b>\u00a0und ein\u00a0<b>zentral gelegenes B\u00fcro<\/b><\/p><\/li><\/ul><p><\/p><p><b>Du willst mit uns durchstarten?<\/b><\/p><p>Wenn das alles nach dem perfekten n\u00e4chsten Schritt auf deinem Karriereweg klingt, dann m\u00f6chten wir dich kennenlernen. Bewirb dich noch heute \u00fcber unser Online-Formular.<\/p><p><\/p><p><b>Dein zuk\u00fcnftiger Arbeitsort<\/b><\/p><p>100% Homeoffice in Ungarn<\/p><p><\/p><p><b>Concentrix setzt sich f\u00fcr Chancengleichheit ein<\/b><\/p><p>Vielfalt und Chancengleichheit geh\u00f6ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr\u00fccklich erw\u00fcnscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst\u00fctzung an, um den f\u00fcr dich passenden Arbeitsplatz zu schaffen.<\/p><p><\/p><p>#WAH<\/p><p>#EMEACNX<\/p><p>#AGENTCNX<\/p>\",\"ats_external_id\":\"R1758511\",\"location\":\"Budapest\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-25T16:06:41.304+08:00\",\"created_at\":\"2026-08-25T16:05:37.770+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDYzNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Teamleader--m-w-d--Customer-Care---100--Homeoffice_R1758511\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Budapest\",\"state\":null,\"country\":{\"wid\":\"9db257f5937e4421b2fac64eec6832f8\",\"iso2\":\"HU\",\"iso3\":\"HUN\",\"descriptor\":\"Hungary\",\"iso_numeric\":\"348\"},\"postal_code\":\"1114\",\"primary_location\":{\"id\":\"HU-WAH-HUNGA-01\",\"wid\":\"4f1d16a484f00104092847833f970000\",\"descriptor\":\"HUN Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"annett.herklotz@concentrix.com\"},\"first_name\":\"Herklotz, Annett\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101314591\",\"wid\":\"cd9c2815980c0127e3a8a451671f5261\",\"descriptor\":\"Jan Lauterbach (101314591)\"},{\"id\":\"101307431\",\"wid\":\"d1bdd39f10af01de8cd9110b2050c85a\",\"descriptor\":\"Nick Patrick (101307431)\"},{\"id\":\"101302267\",\"wid\":\"d1bdd39f10af012815ae245e2050f46c\",\"descriptor\":\"Annett Herklotz (101302267)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384436\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Teamleader--m-w-d--Customer-Care---100--Homeoffice_R1758511\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Teamleader--m-w-d--Customer-Care---100--Homeoffice_R1758511\/apply\",\"job_requisition_id\":\"R1758511\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"andrea.oszto@concentrix.com\"},\"first_name\":\"Oszt\u00f3 Andrea (101307181)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758511\",\"wid\":\"eb3144221e5410279642ca308c400000\",\"descriptor\":\"Teamleader (m\/w\/d) Customer Care - 100% Homeoffice\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"829\",\"campaign_id\":\"24635\",\"campaign_title\":\"Operations Manager I R1758505\",\"campaign_type\":\"job_application\",\"job_title\":\"Operations Manager (m\/w\/d) Customer Care - 100% Homeoffice\",\"street\":\"HUN Work-at-Home\",\"address\":\"HUN Work-at-Home\",\"city\":\"Budapest\",\"state\":null,\"postal_code\":\"1114\",\"region\":null,\"country\":\"Hungary\",\"short_description\":\"\",\"long_description\":\"<p>Du suchst einen\u00a0<b>abwechslungsreichen Job mit Flexibilit\u00e4t und Verantwortung? <\/b><\/p><p>Dann ist unsere 100% Remote Stelle als <b>Operations Manager (m\/w\/d) Customer Care<\/b> genau das richtige f\u00fcr dich! In dieser Rolle leitest du ein nationales und internationales Team und arbeitest mit deinem F\u00fchrungsteam daran, Prozesse kontinuierlich zu verbessern, effizienter zu gestalten und das Kundenerlebnis auf ein neues Level zu heben.<\/p><p><\/p><p><b>Wir bieten folgende Rahmenbedingungen:<\/b><\/p><p>Start ab sofort | Vollzeit | 100% Homeoffice in Ungarn | Montag \u2013 Freitag | 5-Tage-Woche | Inbound | Ungarisch, Deutsch, Englisch \u2013 C1 | unbefristet\u00a0<\/p><p><\/p><p><b>Das l\u00e4sst sich mit deinem Alltag vereinbaren?<\/b>\u00a0Perfekt! Dann sind wir jetzt dran \u2013 lies weiter und lass dich von uns \u00fcberzeugen, so wie wir unsere Mitarbeiter Tag f\u00fcr Tag von uns \u00fcberzeugen. Auszeichnungen wie z.B. \u201eGlobal Best Places to Work\u201c sind der Beweis daf\u00fcr.<\/p><p><\/p><p><b>Deine Aufgaben<\/b><\/p><p>Als\u00a0<b>Operations Manager (m\/w\/d) <\/b>wirst du:<\/p><ul><li><p>Die Verantwortung f\u00fcr einen\u00a0<b>reibungslosen, effizienten und qualit\u00e4tsorientierten Ablauf aller operativen Multi-Channel-Aktivit\u00e4ten<\/b>\u00a0\u00fcbernehmen.<\/p><\/li><li><p>Relevante\u00a0<b>KPIs analysieren<\/b>,\u00a0<b>Ma\u00dfnahmen ableiten<\/b>\u00a0und diese erfolgreich in operative Prozesse umsetzen.\u00a0<\/p><\/li><li><p>Die\u00a0<b>Qualit\u00e4tssicherung<\/b>\u00a0verantworten und bestehende Prozesse kontinuierlich weiterentwickeln.\u00a0\u00a0\u00a0<\/p><\/li><li><p>Die\u00a0<b>Kostenstellenverantwortung<\/b>\u00a0\u00fcbernehmen und Ressourcen unter finanziellen, personellen und r\u00e4umlichen Gesichtspunkten planen.<\/p><\/li><li><p>Den\u00a0<b>Auftraggeber(n) eng begleiten<\/b>,\u00a0<b>Optimierungs- und Wachstumspotentiale identifizieren<\/b>\u00a0und diese gemeinsam mit dem Auftraggeber umsetzen.<\/p><\/li><li><p>Alle\u00a0<b>operativen Prozesse in unseren Inbound-, Outbound-, Sales- und Service-Kampagnen (B2B und B2C<\/b>) organisieren, steuern und kontrollieren.<\/p><\/li><li><p><b>Umsatzstrategien<\/b>\u00a0f\u00fcr Kundenprojekte entwickeln und deren Umsetzung begleiten.<\/p><\/li><li><p>Unser\u00a0<b>Team in P\u00e9cs und ungarnweit<\/b>\u00a0sowohl fachlich als auch disziplinarisch f\u00fchren und mit anderen <b>internationalen Standorten und Teams<\/b>\u00a0remote fachlich zusammenarbeiten.<\/p><\/li><li><p>Regelm\u00e4\u00dfig\u00a0<b>Mitarbeitergespr\u00e4che<\/b>, Entwicklungs- und Feedbackgespr\u00e4che f\u00fchren.<\/p><\/li><li><p>Unsere\u00a0<b>Unternehmenswerte<\/b>\u00a0leben, deren Umsetzung steuern und f\u00fcr deren Einhaltung sorgen.<\/p><\/li><\/ul><p><\/p><p><b>Dein Profil<\/b><\/p><p>Concentrix passt perfekt zu dir, wenn du:<\/p><ul><li><p><b>Sehr gute Ungarisch, Deutsch- und Englischkenntnisse in Wort und Schrift<\/b>\u00a0mitbringst.<\/p><\/li><li><p>Idealerweise ein abgeschlossenes\u00a0<b>Hochschulstudium oder eine vergleichbare Ausbildung<\/b>\u00a0hast.<\/p><\/li><li><p>\u00dcber\u00a0<b>mehrj\u00e4hrige F\u00fchrungserfahrung in der Customer-Care-Branche<\/b>\u00a0verf\u00fcgst.<\/p><\/li><li><p>Die Anforderungen an einen <b>Remote-Arbeitsplatz<\/b> erf\u00fcllen kannst.<\/p><\/li><li><p>Bereit bist f\u00fcr ausgew\u00e4hlte Termine am <b>Standort in P\u00e9cs<\/b> zu arbeiten.<\/p><\/li><li><p>Eine\u00a0<b>proaktive, gestaltende F\u00fchrungspers\u00f6nlichkeit<\/b>\u00a0bist, die kommunikativ stark, empathisch, aber auch hartn\u00e4ckig und durchsetzungsf\u00e4hig ist.<\/p><\/li><li><p>Dich in einem\u00a0<b>internationalen Konzernumfeld<\/b>\u00a0wohlf\u00fchlst und trotzdem t\u00e4glich ein St\u00fcck \u201eStart-up-Mentalit\u00e4t\u201c lebst.<\/p><\/li><li><p>Entscheidungen\u00a0<b>klar, transparent und nachvollziehbar kommunizierst<\/b>\u00a0\u2013 und auch in\u00a0<b>herausfordernden Situationen<\/b>\u00a0einen k\u00fchlen Kopf bewahrst.<\/p><\/li><\/ul><p><\/p><p><b>Deine Benefits<\/b><\/p><p>In dieser Position bieten wir dir Benefits, die deinen einzigartigen Lebensstil unterst\u00fctzen:<\/p><ul><li><p><b>Verantwortungsvolle Aufgaben<\/b>\u00a0in einem internationalen Arbeitsumfeld<\/p><\/li><li><p>Ein\u00a0<b>offenes, motiviertes Team<\/b>, das sich auf dich freut<\/p><\/li><li><p>Einen\u00a0<b>unbefristeten Arbeitsvertrag<\/b>\u00a0f\u00fcr eine langfristige Zusammenarbeit<\/p><\/li><li><p>Einen <b>Homeoffice-Arbeitsplatz ab deinem 2. Arbeitstag<\/b> - die n\u00f6tige Hardware wird dir an deinem 1. Arbeitstag an unserem Standort in P\u00e9cs \u00fcbergeben.<\/p><\/li><li><p><b>Vielf\u00e4ltige Weiterbildungs- und Karrierem\u00f6glichkeiten<\/b>\u00a0\u2013 auch international<\/p><\/li><li><p>Eine\u00a0<b>leistungsorientierte Verg\u00fctung<\/b>, die an gemeinsame Gesch\u00e4ftsergebnisse gekoppelt ist<\/p><\/li><li><p>Ein\u00a0<b>Cafeteria-Paket<\/b>\u00a0von bis zu\u00a0<b>450.000 HUF pro Jahr<\/b><\/p><\/li><li><p><b>Zusch\u00fcsse zu \u00f6ffentlichen Verkehrsmitteln<\/b>\u00a0und ein\u00a0<b>zentral gelegenes B\u00fcro<\/b><\/p><\/li><\/ul><p><\/p><p><b>Du willst mit uns durchstarten?<\/b><\/p><p>Wenn das alles nach dem perfekten n\u00e4chsten Schritt auf deinem Karriereweg klingt, dann m\u00f6chten wir dich kennenlernen. Bewirb dich noch heute \u00fcber unser Online-Formular.<\/p><p><\/p><p><b>Dein zuk\u00fcnftiger Arbeitsort<\/b><\/p><p>100% Homeoffice in Ungarn<\/p><p><\/p><p><b>Concentrix setzt sich f\u00fcr Chancengleichheit ein<\/b><\/p><p>Vielfalt und Chancengleichheit geh\u00f6ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr\u00fccklich erw\u00fcnscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst\u00fctzung an, um den f\u00fcr dich passenden Arbeitsplatz zu schaffen.<\/p><p><\/p><p>#EMEACNX<\/p><p>#AGENTCNX<\/p>\",\"ats_external_id\":\"R1758505\",\"location\":\"Budapest\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-25T16:06:41.258+08:00\",\"created_at\":\"2026-08-25T16:05:37.505+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDYzNQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Operations-Manager--m-w-d--Customer-Care---100--Homeoffice_R1758505\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Budapest\",\"state\":null,\"country\":{\"wid\":\"9db257f5937e4421b2fac64eec6832f8\",\"iso2\":\"HU\",\"iso3\":\"HUN\",\"descriptor\":\"Hungary\",\"iso_numeric\":\"348\"},\"postal_code\":\"1114\",\"primary_location\":{\"id\":\"HU-WAH-HUNGA-01\",\"wid\":\"4f1d16a484f00104092847833f970000\",\"descriptor\":\"HUN Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"annett.herklotz@concentrix.com\"},\"first_name\":\"Herklotz, Annett\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101314591\",\"wid\":\"cd9c2815980c0127e3a8a451671f5261\",\"descriptor\":\"Jan Lauterbach (101314591)\"},{\"id\":\"101307431\",\"wid\":\"d1bdd39f10af01de8cd9110b2050c85a\",\"descriptor\":\"Nick Patrick (101307431)\"},{\"id\":\"101302267\",\"wid\":\"d1bdd39f10af012815ae245e2050f46c\",\"descriptor\":\"Annett Herklotz (101302267)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0604\",\"descriptor\":\"Operations Manager I\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384463\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Operations-Manager--m-w-d--Customer-Care---100--Homeoffice_R1758505\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/HUN-Work-at-Home\/Operations-Manager--m-w-d--Customer-Care---100--Homeoffice_R1758505\/apply\",\"job_requisition_id\":\"R1758505\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"andrea.oszto@concentrix.com\"},\"first_name\":\"Oszt\u00f3 Andrea (101307181)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758505\",\"wid\":\"b24e98bc6551102794a03769f8ef0000\",\"descriptor\":\"Operations Manager (m\/w\/d) Customer Care - 100% Homeoffice\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"830\",\"campaign_id\":\"24634\",\"campaign_title\":\"Operations Manager I R1758503\",\"campaign_type\":\"job_application\",\"job_title\":\"Operations Manager (m\/w\/d) Customer Care\",\"street\":\"HUN P\u00e9cs\",\"address\":\"HUN P\u00e9cs\",\"city\":\"P\u00e9cs\",\"state\":null,\"postal_code\":\"7621\",\"region\":null,\"country\":\"Hungary\",\"short_description\":\"\",\"long_description\":\"<p>Du suchst einen\u00a0<b>abwechslungsreichen Job mit Flexibilit\u00e4t und Verantwortung? <\/b>Dann ist diese Stelle genau das Richtige f\u00fcr dich.<\/p><p><\/p><p>Wir suchen einen motivierten\u00a0<b>Operations Manager (m\/w\/d) Customer Care<\/b>,\u00a0der gemeinsam mit uns neue Ma\u00dfst\u00e4be im Kundenservice setzt. In dieser Rolle leitest du ein nationales und internationales Team und arbeitest mit deinem F\u00fchrungsteam daran, Prozesse kontinuierlich zu verbessern, effizienter zu gestalten und das Kundenerlebnis auf ein neues Level zu heben.<\/p><p><\/p><p><b>Wir bieten folgende Rahmenbedingungen:<\/b><\/p><p>Start ab sofort | Vollzeit | Standort P\u00e9cs | Montag \u2013 Freitag | 5-Tage-Woche | Inbound | Ungarisch, Deutsch, Englisch \u2013 C1 | unbefristet\u00a0<\/p><p><\/p><p><b>Das l\u00e4sst sich mit deinem Alltag vereinbaren?<\/b>\u00a0Perfekt! Dann sind wir jetzt dran \u2013 lies weiter und lass dich von uns \u00fcberzeugen, so wie wir unsere Mitarbeiter Tag f\u00fcr Tag von uns \u00fcberzeugen. Auszeichnungen wie z.B. \u201eGlobal Best Places to Work\u201c sind der Beweis daf\u00fcr.<\/p><p><\/p><p><b>Deine Aufgaben<\/b><\/p><p>Als\u00a0<b>Operations Manager (m\/w\/d) <\/b>wirst du:<\/p><ul><li><p>Die Verantwortung f\u00fcr einen\u00a0<b>reibungslosen, effizienten und qualit\u00e4tsorientierten Ablauf aller operativen Multi-Channel-Aktivit\u00e4ten<\/b>\u00a0\u00fcbernehmen.<\/p><\/li><li><p>Relevante\u00a0<b>KPIs analysieren<\/b>,\u00a0<b>Ma\u00dfnahmen ableiten<\/b>\u00a0und diese erfolgreich in operative Prozesse umsetzen.\u00a0<\/p><\/li><li><p>Die\u00a0<b>Qualit\u00e4tssicherung<\/b>\u00a0verantworten und bestehende Prozesse kontinuierlich weiterentwickeln.\u00a0\u00a0\u00a0<\/p><\/li><li><p>Die\u00a0<b>Kostenstellenverantwortung<\/b>\u00a0\u00fcbernehmen und Ressourcen unter finanziellen, personellen und r\u00e4umlichen Gesichtspunkten planen.<\/p><\/li><li><p>Den\u00a0<b>Auftraggeber(n) eng begleiten<\/b>,\u00a0<b>Optimierungs- und Wachstumspotentiale identifizieren<\/b>\u00a0und diese gemeinsam mit dem Auftraggeber umsetzen.<\/p><\/li><li><p>Alle\u00a0<b>operativen Prozesse in unseren Inbound-, Outbound-, Sales- und Service-Kampagnen (B2B und B2C<\/b>) organisieren, steuern und kontrollieren.<\/p><\/li><li><p><b>Umsatzstrategien<\/b>\u00a0f\u00fcr Kundenprojekte entwickeln und deren Umsetzung begleiten.<\/p><\/li><li><p>Unser\u00a0<b>Team in P\u00e9cs und ungarnweit<\/b>\u00a0sowohl fachlich als auch disziplinarisch f\u00fchren und mit anderen <b>internationalen Standorten und Teams<\/b>\u00a0remote fachlich zusammenarbeiten.<\/p><\/li><li><p>Regelm\u00e4\u00dfig\u00a0<b>Mitarbeitergespr\u00e4che<\/b>, Entwicklungs- und Feedbackgespr\u00e4che f\u00fchren.<\/p><\/li><li><p>Unsere\u00a0<b>Unternehmenswerte<\/b>\u00a0leben, deren Umsetzung steuern und f\u00fcr deren Einhaltung sorgen.<\/p><\/li><\/ul><p><\/p><p><b>Dein Profil<\/b><\/p><p>Concentrix passt perfekt zu dir, wenn du:<\/p><ul><li><p>Bereit bist, haupts\u00e4chlich am\u00a0<b>Standort in P\u00e9cs<\/b>\u00a0zu arbeiten \u2013 gelegentliches Homeoffice ist nach Absprache m\u00f6glich.<\/p><\/li><li><p><b>Sehr gute Ungarisch, Deutsch- und Englischkenntnisse in Wort und Schrift<\/b>\u00a0mitbringst.<\/p><\/li><li><p>Idealerweise ein abgeschlossenes\u00a0<b>Hochschulstudium oder eine vergleichbare Ausbildung<\/b>\u00a0hast.<\/p><\/li><li><p>\u00dcber\u00a0<b>mehrj\u00e4hrige F\u00fchrungserfahrung in der Customer-Care-Branche<\/b>\u00a0verf\u00fcgst.<\/p><\/li><li><p>Eine\u00a0<b>proaktive, gestaltende F\u00fchrungspers\u00f6nlichkeit<\/b>\u00a0bist, die kommunikativ stark, empathisch, aber auch hartn\u00e4ckig und durchsetzungsf\u00e4hig ist.<\/p><\/li><li><p>Dich in einem\u00a0<b>internationalen Konzernumfeld<\/b>\u00a0wohlf\u00fchlst und trotzdem t\u00e4glich ein St\u00fcck \u201eStart-up-Mentalit\u00e4t\u201c lebst.<\/p><\/li><li><p>Entscheidungen\u00a0<b>klar, transparent und nachvollziehbar kommunizierst<\/b>\u00a0\u2013 und auch in\u00a0<b>herausfordernden Situationen<\/b>\u00a0einen k\u00fchlen Kopf bewahrst.<\/p><\/li><\/ul><p><\/p><p><b>Deine Benefits<\/b><\/p><p>In dieser Position bieten wir dir Benefits, die deinen einzigartigen Lebensstil unterst\u00fctzen:<\/p><ul><li><p><b>Verantwortungsvolle Aufgaben<\/b>\u00a0in einem internationalen Arbeitsumfeld<\/p><\/li><li><p>Ein\u00a0<b>offenes, motiviertes Team<\/b>, das sich auf dich freut<\/p><\/li><li><p>Einen\u00a0<b>unbefristeten Arbeitsvertrag<\/b>\u00a0f\u00fcr eine langfristige Zusammenarbeit<\/p><\/li><li><p><b>Vielf\u00e4ltige Weiterbildungs- und Karrierem\u00f6glichkeiten<\/b>\u00a0\u2013 auch international<\/p><\/li><li><p>Eine\u00a0<b>leistungsorientierte Verg\u00fctung<\/b>, die an gemeinsame Gesch\u00e4ftsergebnisse gekoppelt ist<\/p><\/li><li><p>Ein\u00a0<b>Cafeteria-Paket<\/b>\u00a0von bis zu\u00a0<b>450.000 HUF pro Jahr<\/b><\/p><\/li><li><p><b>Zusch\u00fcsse zu \u00f6ffentlichen Verkehrsmitteln<\/b>\u00a0und ein\u00a0<b>zentral gelegenes B\u00fcro<\/b><\/p><\/li><\/ul><p><\/p><p><b>Du willst mit uns durchstarten?<\/b><\/p><p>Wenn das alles nach dem perfekten n\u00e4chsten Schritt auf deinem Karriereweg klingt, dann m\u00f6chten wir dich kennenlernen. Bewirb dich noch heute \u00fcber unser Online-Formular.<\/p><p><\/p><p><b>Dein zuk\u00fcnftiger Arbeitsort<\/b><\/p><p>Concentrix Services Hungary Kft.<\/p><p>P\u00e9cs, R\u00e1k\u00f3czi \u00fat 60, 7621 Ungarn<\/p><p><\/p><p><b>Concentrix setzt sich f\u00fcr Chancengleichheit ein<\/b><\/p><p>Vielfalt und Chancengleichheit geh\u00f6ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr\u00fccklich erw\u00fcnscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst\u00fctzung an, um den f\u00fcr dich passenden Arbeitsplatz zu schaffen.<\/p><p><\/p><p>#EMEACNX<\/p><p>#AGENTCNX<\/p>\",\"ats_external_id\":\"R1758503\",\"location\":\"P\u00e9cs\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-25T16:06:38.230+08:00\",\"created_at\":\"2026-08-25T16:05:37.231+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDYzNA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Hungary-Pcs\/Operations-Manager--m-w-d--Customer-Care_R1758503\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"P\u00e9cs\",\"state\":null,\"country\":{\"wid\":\"9db257f5937e4421b2fac64eec6832f8\",\"iso2\":\"HU\",\"iso3\":\"HUN\",\"descriptor\":\"Hungary\",\"iso_numeric\":\"348\"},\"postal_code\":\"7621\",\"primary_location\":{\"id\":\"HU-PEC-RAKOC-Y0\",\"wid\":\"82d2bdbc827c107d6d46410bf1f9b49f\",\"descriptor\":\"HUN P\u00e9cs\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"annett.herklotz@concentrix.com\"},\"first_name\":\"Herklotz, Annett\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101314591\",\"wid\":\"cd9c2815980c0127e3a8a451671f5261\",\"descriptor\":\"Jan Lauterbach (101314591)\"},{\"id\":\"101307431\",\"wid\":\"d1bdd39f10af01de8cd9110b2050c85a\",\"descriptor\":\"Nick Patrick (101307431)\"},{\"id\":\"101302267\",\"wid\":\"d1bdd39f10af012815ae245e2050f46c\",\"descriptor\":\"Annett Herklotz (101302267)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0604\",\"descriptor\":\"Operations Manager I\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384418\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Hungary-Pcs\/Operations-Manager--m-w-d--Customer-Care_R1758503\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Hungary-Pcs\/Operations-Manager--m-w-d--Customer-Care_R1758503\/apply\",\"job_requisition_id\":\"R1758503\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"andrea.oszto@concentrix.com\"},\"first_name\":\"Oszt\u00f3 Andrea (101307181)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758503\",\"wid\":\"adb5baf87ff410370c3bf33ac5550000\",\"descriptor\":\"Operations Manager (m\/w\/d) Customer Care\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"831\",\"campaign_id\":\"24633\",\"campaign_title\":\"Team Leader, Operations R1758510\",\"campaign_type\":\"job_application\",\"job_title\":\"Teamleader (m\/w\/d) Customer Care\",\"street\":\"HUN P\u00e9cs\",\"address\":\"HUN P\u00e9cs\",\"city\":\"P\u00e9cs\",\"state\":null,\"postal_code\":\"7621\",\"region\":null,\"country\":\"Hungary\",\"short_description\":\"\",\"long_description\":\"<p><b>Du sprichst Deutsch und lebst in Ungarn?<\/b>\u00a0Dann ist unsere Stelle als <b>Teamleader (m\/w\/d) Customer Care<\/b> genau das richtige f\u00fcr dich!<\/p><p>In dieser Position f\u00fchrst du fachlich und disziplinarisch ein Customer-Care-Team. Du unterst\u00fctzt und coachst dein Team bei der Zielerreichung, f\u00fchrst Einzelgespr\u00e4che und Teammeetings und sicherst durch operative Steuerung die vereinbarten KPIs.<\/p><p><\/p><p><b>Und zwar mit folgenden Rahmenbedingungen:<\/b><\/p><p>Start ab sofort | Vollzeit | Standort P\u00e9cs | Montag \u2013 Sonntag | 5-Tage-Woche | Inbound | Deutsch, Ungarisch \u2013 C1 | unbefristet\u00a0<\/p><p><\/p><p><b>Das l\u00e4sst sich mit deinem Alltag vereinbaren?<\/b>\u00a0Perfekt! Dann sind wir jetzt dran \u2013 lies weiter und lass dich von uns \u00fcberzeugen, so wie wir unsere Mitarbeiter Tag f\u00fcr Tag von uns \u00fcberzeugen. Auszeichnungen wie z.B. \u201eGlobal Best Places to Work\u201c sind der Beweis daf\u00fcr.<\/p><p><\/p><p><b>Deine Aufgaben<\/b><\/p><p>Als\u00a0<b>Teamleader (m\/w\/d) <\/b>wirst du:<\/p><ul><li><p>ein Team von telefonischen Kundenberatern <b>fachlich und disziplinarisch f\u00fchren<\/b><\/p><\/li><li><p>dein Team im Sinne unserer Service- und Unternehmensziele <b>betreuen, motivieren und weiterentwickeln<\/b><\/p><\/li><li><p>deine Mitarbeiter bei der <b>Erreichung ihrer Leistungskennzahlen<\/b> coachen und unterst\u00fctzen<\/p><\/li><li><p><b>Mitarbeitergespr\u00e4che<\/b> und <b>Teammeetings<\/b> vorbereiten und durchf\u00fchren<\/p><\/li><li><p>das Team <b>operativ steuern<\/b> und die <b>Einhaltung der vereinbarten KPIs<\/b> sicherstellen<\/p><\/li><li><p>Kundenanliegen telefonisch und schriftlich bearbeiten<\/p><\/li><li><p>unsere <b>Unternehmenswerte<\/b> durch dein t\u00e4gliches Handeln <b>vorleben<\/b><\/p><\/li><\/ul><p><\/p><p><b>Dein Profil<\/b><\/p><p>Concentrix passt perfekt zu dir, wenn du:<\/p><ul><li><p>mindestens <b>6 Monate Erfahrung im Customer Care<\/b> sowie erste <b>F\u00fchrungserfahrung<\/b> mitbringst<\/p><\/li><li><p>idealerweise eine abgeschlossene Ausbildung oder ein Studium hast<\/p><\/li><li><p><b>Deutsch und Ungarisch auf C1-Niveau<\/b> sprichst<\/p><\/li><li><p>idealerweise auch <b>Englischkenntnisse<\/b> mitbringst<\/p><\/li><li><p>bereit bist, an unserem <b>Standort in P\u00e9cs<\/b> zu arbeiten<\/p><\/li><li><p>eine <b>motivierte Pers\u00f6nlichkeit<\/b> bist und dein <b>Team gezielt entwickeln und coachen<\/b> kannst<\/p><\/li><li><p>ein <b>gutes Verst\u00e4ndnis f\u00fcr Kennzahlen und Zielerreichung<\/b> hast<\/p><\/li><li><p>auch unter <b>Zeitdruck<\/b> strukturiert und fokussiert arbeitest<\/p><\/li><li><p>ein Team in einem <b>dynamischen Arbeitsumfeld<\/b> sicher f\u00fchren, <b>Priorit\u00e4ten setzen<\/b> und <b>Aufgaben fristgerecht<\/b> umsetzen kannst<\/p><\/li><\/ul><p><\/p><p><\/p><p><b>Deine Benefits<\/b><\/p><p>In dieser Position bieten wir dir Benefits, die deinen einzigartigen Lebensstil unterst\u00fctzen:<\/p><ul><li><p><b>Verantwortungsvolle Aufgaben<\/b>\u00a0in einem internationalen Arbeitsumfeld<\/p><\/li><li><p>Ein\u00a0<b>offenes, motiviertes Team<\/b>, das sich auf dich freut<\/p><\/li><li><p>Einen\u00a0<b>unbefristeten Arbeitsvertrag<\/b>\u00a0f\u00fcr eine langfristige Zusammenarbeit<\/p><\/li><li><p><b>Vielf\u00e4ltige Weiterbildungs- und Karrierem\u00f6glichkeiten<\/b>\u00a0\u2013 auch international<\/p><\/li><li><p>Eine\u00a0<b>leistungsorientierte Verg\u00fctung<\/b>, die an gemeinsame Gesch\u00e4ftsergebnisse gekoppelt ist<\/p><\/li><li><p>Ein\u00a0<b>Cafeteria-Paket<\/b>\u00a0von bis zu\u00a0<b>450.000 HUF pro Jahr<\/b><\/p><\/li><li><p><b>Zusch\u00fcsse zu \u00f6ffentlichen Verkehrsmitteln<\/b>\u00a0und ein\u00a0<b>zentral gelegenes B\u00fcro<\/b><\/p><\/li><\/ul><p><\/p><p><b>Du willst mit uns durchstarten?<\/b><\/p><p>Wenn das alles nach dem perfekten n\u00e4chsten Schritt auf deinem Karriereweg klingt, dann m\u00f6chten wir dich kennenlernen. Bewirb dich noch heute \u00fcber unser Online-Formular.<\/p><p><\/p><p><b>Dein zuk\u00fcnftiger Arbeitsort<\/b><\/p><p>Concentrix Services Hungary Kft.<\/p><p>P\u00e9cs, R\u00e1k\u00f3czi \u00fat 60, 7621 Ungarn<\/p><p><\/p><p><b>Concentrix setzt sich f\u00fcr Chancengleichheit ein<\/b><\/p><p>Vielfalt und Chancengleichheit geh\u00f6ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr\u00fccklich erw\u00fcnscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst\u00fctzung an, um den f\u00fcr dich passenden Arbeitsplatz zu schaffen.<\/p><p><\/p><p>#EMEACNX<\/p><p>#AGENTCNX<\/p>\",\"ats_external_id\":\"R1758510\",\"location\":\"P\u00e9cs\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-25T16:06:38.213+08:00\",\"created_at\":\"2026-08-25T16:05:36.909+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDYzMw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Hungary-Pcs\/Teamleader--m-w-d--Customer-Care_R1758510\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"P\u00e9cs\",\"state\":null,\"country\":{\"wid\":\"9db257f5937e4421b2fac64eec6832f8\",\"iso2\":\"HU\",\"iso3\":\"HUN\",\"descriptor\":\"Hungary\",\"iso_numeric\":\"348\"},\"postal_code\":\"7621\",\"primary_location\":{\"id\":\"HU-PEC-RAKOC-Y0\",\"wid\":\"82d2bdbc827c107d6d46410bf1f9b49f\",\"descriptor\":\"HUN P\u00e9cs\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"annett.herklotz@concentrix.com\"},\"first_name\":\"Herklotz, Annett\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101314591\",\"wid\":\"cd9c2815980c0127e3a8a451671f5261\",\"descriptor\":\"Jan Lauterbach (101314591)\"},{\"id\":\"101307431\",\"wid\":\"d1bdd39f10af01de8cd9110b2050c85a\",\"descriptor\":\"Nick Patrick (101307431)\"},{\"id\":\"101302267\",\"wid\":\"d1bdd39f10af012815ae245e2050f46c\",\"descriptor\":\"Annett Herklotz (101302267)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384425\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Hungary-Pcs\/Teamleader--m-w-d--Customer-Care_R1758510\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Hungary-Pcs\/Teamleader--m-w-d--Customer-Care_R1758510\/apply\",\"job_requisition_id\":\"R1758510\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"andrea.oszto@concentrix.com\"},\"first_name\":\"Oszt\u00f3 Andrea (101307181)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758510\",\"wid\":\"9a79ac1944bb10370dd0a628b4f50000\",\"descriptor\":\"Teamleader (m\/w\/d) Customer Care\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"1613\",\"campaign_id\":\"1112\",\"campaign_title\":\"GTM \/ DE \/ LPZ \/ VF Wholesale Sales_new_Titel 2\",\"campaign_type\":\"job_application\",\"job_title\":\"Kundenberater (m\/w\/d) Vertrieb- & Retention Hotline\",\"street\":\"Torgauer Platz 1\",\"address\":\"Torgauer Platz 1\",\"city\":\"Leipzig\",\"state\":\"Sachsen\",\"postal_code\":\"04315\",\"region\":\"Sachsen\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich jetzt in Leipzig!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d) <\/strong>in der <strong>Vertrieb- &amp; Retention Hotline<\/strong> &ndash; auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Zuverdienst durch <strong>Provision: durchschnittlich 900,00 &euro; brutto\/Monat und mehr<\/strong><\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Standort: Leipzig<\/li>\\n<li>Servicezeiten: Montag - Freitag 08:00 - 20:00 Uhr, Samstag 09:00 - 18:00 Uhr<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Inbound &amp; Outbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch, per E-Mail oder Chat.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li>Du ber&auml;tst Kunden bei ihren <strong>Vertragsverl&auml;ngerungen<\/strong><\/li>\\n<li>Dank deiner <strong>&uuml;berzeugenden Art, <\/strong>machst du jedem Kunden ein<strong> individuelles Angebot<\/strong><\/li>\\n<li><strong>Biete passende L&ouml;sungen an <\/strong>und k&uuml;mmer du dich sowohl um<strong> Kundenzufriedenheit <\/strong>als auch um<strong> Kundenbindung<\/strong><\/li>\\n<li>interessierte Anrufer und <strong>Neukunden<\/strong> ber&auml;tst du zu den <strong>aktuellen Tarifen und Aktionen<\/strong><\/li>\\n<li>Sorge f&uuml;r ein\u202f<strong>optimales Kundenerlebnis<\/strong><\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/fMGAdP6.png\\\" alt=\\\"\\\" width=\\\"108\\\" height=\\\"18\\\" \/> &bdquo;Sehr tolle Teamleiter, es wird auf Mitarbeiter eingegangen und Mitarbeiter wertgesch&auml;tzt.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong>&nbsp;in Wort und Schrift<\/li>\\n<li><span data-teams=\\\"true\\\">Du kommunizierst <strong>wertsch&auml;tzend<\/strong>, auf Augenh&ouml;he und &uuml;berzeugst mit <strong>zielorientierter Gespr&auml;chsf&uuml;hrung<\/strong><\/span><\/li>\\n<li>Du besitzt <strong>Technisches Know-how <\/strong>gepaart mit einer<strong> starken Vertriebsorientierung<\/strong><\/li>\\n<li>Themen der <strong>Telekommunikationsbranche&nbsp;<\/strong>wecken dein Interesse<\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC <\/strong>und kennst dich mit Mobilfunk aus<\/li>\\n<li><strong>Neue Tools und Technologien <\/strong>sind genau dein Ding<\/li>\\n<li>Du hast Lust mit unserem Team <strong>am Standort in Leipzig<\/strong>&nbsp;zu arbeiten<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice oder Vertrieb? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen&nbsp;<strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Voll- oder Teilzeit<\/strong>&nbsp;&ndash; wie es f&uuml;r dich am besten passt<\/li>\\n<li><strong>Bis zu 24 Urlaubstage<\/strong> - mit steigender Betriebszugeh&ouml;rigkeit kommen weitere Tage dazu<\/li>\\n<li>Eine<strong> intensive Einarbeitung<\/strong>, von unseren Trainern &ndash; sie bringen dir alles bei<\/li>\\n<li>Regelm&auml;&szlig;ige&nbsp;Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong>&nbsp;und das sogar weltweit<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum<\/li>\\n<li>Eine finanzielle Absicherung durch eine&nbsp;<strong>betriebliche Altersvorsorge<\/strong><\/li>\\n<li>Eine&nbsp;attraktive Pr&auml;mie von 600&euro;&nbsp;f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/li>\\n<li>Veranstaltungen wie&nbsp;<strong>Standortfeiern, Spieleabende und Grillevents<\/strong><\/li>\\n<li>Eine Vielzahl an&nbsp;Online-Shopping-Rabatten<\/li>\\n<li>Eine von uns&nbsp;<strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und&nbsp;in ausgew&auml;hlten Fitnessstudios<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong>\\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Management Holding B.V &amp; Co. KG<br \/>Torgauer Platz 1, 04315 Leipzig &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/p>\\n<p><strong>Concentrix setzt sich f&uuml;r Chancengleichheit ein<br \/><\/strong><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em><br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen. Kontaktiere bei Fragen gerne unser Recruiting-Team unter 0800 50 60 080.&nbsp;<\/em><\/p>\\n<p><strong>Arbeitserlaubnis<br \/><\/strong>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.<\/p>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"DE-1112\",\"location\":\"Leipzig, Sachsen\",\"job_type\":\"part_time\",\"salary\":\"13.90\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-25T16:12:34.608+02:00\",\"created_at\":\"2026-08-25T16:00:41.546+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTEy?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTEy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Festanstellung\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"1528\",\"campaign_id\":\"1012\",\"campaign_title\":\"Advisor II, B2B Sales R1758521\",\"campaign_type\":\"job_application\",\"job_title\":\"Account manager - (French Speaking) - Hybrid - HS03\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalunia\",\"country\":\"Spain\",\"short_description\":\" Account Manager \",\"long_description\":\"<div><p><\/p><p><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0<\/p><p><\/p><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><p><\/p><p>If you\u2019re looking to grow and be inspired, as an <b>Account Manager Hybrid<\/b> in Barcelona you will be part of our team of game-changers who are powering the brands of the future.\u00a0\u00a0<\/p><p><\/p><p><b>Career growth and personal development\u00a0<\/b><\/p><p><b>\u00a0<\/b><\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><p><\/p><p><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><p><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0<\/p><p><\/p><p>As an <b>Account Manager <\/b>on our team, you will:\u00a0\u00a0<\/p><p><\/p><ul><li><span>Achieving specific sales targets and maximizing sale opportunities on each and every call<\/span><\/li><li><span>Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs<\/span><\/li><li><span>Maintain broad knowledge of products, pricing, promotions, and procedures<\/span><\/li><li><span>Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (\u2018KPIs\u2019)<\/span><\/li><li><span>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/span><\/li><li><span>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/span><\/li><li><span>Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer<\/span><\/li><li><span>Prepare complete and accurate work including appropriately notating accounts as required<\/span><\/li><li><span>Participate in activities designed to improve customer satisfaction and sales performance<\/span><\/li><li><span>Answer billing questions by talking through components of customer accounts<\/span><\/li><\/ul><p><\/p><p><b>Your qualifications<\/b>\u00a0<\/p><p><\/p><ul><li><span>High school diploma with six months of sales experience preferred<\/span><\/li><li><span>Ability to effectively communicate, both written and verbally<\/span><\/li><li><span>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/span><\/li><li><span>Basic computer navigation skills and PC Knowledge<\/span><\/li><li><span>Ability to work as a team member, as well as independently<\/span><\/li><li><span>Able to rotate shifts, as needed<\/span><\/li><li><span>Based on location and\/or program, additional experience\/skills may be required<\/span><\/li><\/ul><p><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are<\/p>\u00a0<p><\/p><p><b>Concentrix is a great match if you:<\/b>\u00a0<\/p><p><\/p><p><span>-<span>\u00a0 <\/span><\/span><span>Native level of French plus advance level of English<\/span><\/p><p>- Have a solid Sales Background (outbound environment)\u00a0<\/p><p>- Are achievement and goal oriented and motivated and self-starter\u00a0<\/p><p>- Have strong communication and good computer skills\u00a0\u00a0<\/p><p>- Have pipeline management and forecasting experience\u00a0<\/p><p><\/p><p><b>It would be a plus if you have\u00a0<\/b><\/p><p><\/p><p>- Previous experience working with channel\u00a0<\/p><p><\/p><p><b>What\u2019s in it for you<\/b>\u00a0<\/p><p><\/p><p>- Full time 39 hours\/week permanent contract: Monday to Thursday from 09:30 - 18:30 Friday 09:30 - 17:30<\/p><p>- Salary 21.376 euros gross\/year &#43; up to 5.500 euros gross\/year in bonus &#43; private medical insurance<\/p><p>- Great office location in Barcelona (hybrid after 2 months)<\/p><p>- Full paid training about the company and the project you will be working on\u00a0<\/p><p>- Career development program and specialized courses\u00a0<\/p><p><\/p><p><b>Experience the best version of you!\u00a0<\/b><\/p><p><\/p><p>At <b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><p><\/p><p><i>Concentrix is an equal opportunity employer<\/i>\u00a0<\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/i>\u00a0<\/p><div><p><\/p><\/div><ul><li><ul><li><\/li><\/ul><\/li><\/ul><\/div>\",\"ats_external_id\":\"R1758521\",\"location\":\"Barcelona, Catalunia\",\"job_type\":\"full_time\",\"salary\":\"1781.34\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-28T01:59:19.049+02:00\",\"created_at\":\"2026-08-25T10:05:35.285+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDEy?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDEy\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"English\",\"French\"],\"recruiter\":{\"email\":{\"address\":\"alessandra.boreggio@concentrix.com\"},\"first_name\":\"Boreggio, Alessandra\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"103359498\",\"wid\":\"8a8b4fbd69e7101f0d88e75e22230000\",\"descriptor\":\"Petronela Luk\u00e1\u010dov\u00e1 (103359498)\"},{\"id\":\"102541577\",\"wid\":\"da7d7d2449a2101033343026c9780002\",\"descriptor\":\"Alessandra Boreggio (102541577)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3365\",\"descriptor\":\"Advisor II, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384550\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Account-manager----French-Speaking----Hybrid---HS03_R1758521\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Account-manager----French-Speaking----Hybrid---HS03_R1758521\/apply\",\"job_requisition_id\":\"R1758521\"}],\"organizations\":[{\"wid\":\"003ea3a0bf73101ee7959c6a0e830000\",\"descriptor\":\"20146 - Hpinc - WHSBTSPAIN26\",\"reference_id\":\"WHSBTSPAIN26\",\"custom_reference_id\":\"WHSBTSPAIN26\",\"company_reference_id\":null},{\"wid\":\"762a036300cf101ef56c04aedba20000\",\"descriptor\":\"W0ZMTM P_Sbt_Spain_Hpi Store Hpi Stor\",\"reference_id\":\"W0ZMTM\",\"custom_reference_id\":\"W0ZMTM\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"jeanbaptistepaulhenri.bruno@concentrix.com\"},\"first_name\":\"Jean Baptiste Paul Henri Bruno (102538930)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1758521\",\"wid\":\"010dc55cc809102798f430b33fef0000\",\"descriptor\":\"Account manager - (French Speaking) - Hybrid - HS03\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\"},{\"id\":\"832\",\"campaign_id\":\"24623\",\"campaign_title\":\"Sr. Product Manager (TCF) R1758382\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Technical Product Owner (Salesforce)\",\"street\":\"USA WA Work-at-Home\",\"address\":\"USA WA Work-at-Home\",\"city\":\"USA\",\"state\":\"Washington\",\"postal_code\":\"98501\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nConcentrix is the global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\",\"long_description\":\"<h3><b>LOCATION: US- Washington (Preferred) or Texas (On-site)<\/b><\/h3><p><\/p><p>Technical Product Owner (Salesforce)<\/p><p>We are seeking a strategic and hands-on Technical Product Owner (TPO) with strong expertise in Salesforce Sales Cloud to lead the evolution of our CRM capabilities. In this role, you will connect business priorities with technical delivery, shaping scalable Salesforce solutions that improve user experience, enable operational excellence, and drive measurable business value. You will work cross-functionally with stakeholders, architects, developers, and administrators to define priorities, optimize delivery, and continuously enhance platform performance and adoption.<\/p><p><b>Responsibilities<\/b><\/p><p><\/p><ul><li>Serve as the primary liaison between business stakeholders and the Salesforce development team, ensuring alignment between business goals and technical execution.<\/li><li>Own and manage the Salesforce product backlog, prioritizing initiatives based on business value, strategic objectives, and delivery readiness.<\/li><li>Translate business needs into well-defined user stories, functional requirements, and acceptance criteria.<\/li><li>Partner with Salesforce developers, architects, and administrators to design and deliver scalable, efficient, and user-centered solutions.<\/li><li>Drive the implementation of enhancements and new capabilities within Sales Cloud and, where applicable, Service Cloud.<\/li><li>Support ongoing platform optimization by improving data integrity, system usability, performance, and end-user adoption.<\/li><li>Lead Agile ceremonies including sprint planning, backlog refinement, stakeholder demos, and release readiness discussions.<\/li><li>Monitor KPIs, user feedback, and operational outcomes to inform roadmap planning and continuous improvement efforts.<\/li><li>Help ensure solutions are delivered in line with Salesforce best practices, governance standards, and business requirements.<\/li><li>Collaborate across cross-functional teams to support successful deployment, change management, and business adoption.<\/li><\/ul><p><b>Qualifications<\/b><\/p><p><\/p><ul><li>4&#43; years of experience working with Salesforce, including strong experience in Sales Cloud and\/or Service Cloud.<\/li><li>2&#43; years of experience as a Product Owner, Technical Business Analyst, or similar role in an Agile delivery environment.<\/li><li>Strong understanding of Salesforce architecture, platform capabilities, data model, and declarative tools such as Flows and Process Builder.<\/li><li>Proven experience writing user stories, defining acceptance criteria, and managing product backlogs in partnership with cross-functional teams.<\/li><li>Familiarity with the Salesforce development lifecycle and deployment tools such as Change Sets, SFDX, and Git.<\/li><li>Salesforce Administrator certification required.<\/li><li>Additional Salesforce certifications such as Sales Cloud Consultant or Service Cloud Consultant are a plus.<\/li><li>Experience with Salesforce integrations, including REST\/SOAP APIs and middleware platforms, preferred.<\/li><li>Familiarity with tools such as Jira, Confluence, and Agile delivery methodologies.<\/li><li>Background in customer experience, sales operations, or support operations is preferred.<\/li><li>Experience working in a B2B SaaS or enterprise environment is a plus.<\/li><li>Excellent communication, stakeholder management, analytical thinking, and problem-solving skills.<\/li><\/ul><p><\/p><p><\/p><p>The base salary for this position is $92,250-$140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/31\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p><\/p><p>#LI-Onsite<\/p><p>#Concentrix<\/p><p>#LI-TX<\/p><p>#LI-WA<\/p><p><\/p><p><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1758382\",\"location\":\"USA, Washington\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-26T08:05:24.998+08:00\",\"created_at\":\"2026-08-25T04:04:01.892+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDYyMw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-WA-Work-at-Home\/Senior-Technical-Product-Owner_R1758382-3\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Product_Platform Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Washington\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"98501\",\"primary_location\":{\"id\":\"US-WAH-WASHI-00\",\"wid\":\"b67da9176e3d1062f9deed698e5bbe41\",\"descriptor\":\"USA WA Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Product_Platform Management\"}],\"recruiters\":[{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"102012276\",\"wid\":\"c30e8ac6e5930107b5680d8fc7b50000\",\"descriptor\":\"Nicole Incorvaia (102012276)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0351\",\"descriptor\":\"Sr. Product Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384567\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-WA-Work-at-Home\/Senior-Technical-Product-Owner_R1758382-3\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-WA-Work-at-Home\/Senior-Technical-Product-Owner_R1758382-3\/apply\",\"job_requisition_id\":\"R1758382\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - 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Sy.Nos.54\/6 & 54\/5, Ground Floor, Part-B, Bannerghatta Road\",\"address\":\"IND Bangalore - Sy.Nos.54\/6 & 54\/5, Ground Floor, Part-B, Bannerghatta Road\",\"city\":\"Bangalore\",\"state\":\"Karn\u0101taka\",\"postal_code\":\"560029\",\"region\":null,\"country\":\"India\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are seeking an experienced, motivated, and creative Software Engineer to join our Cognitive\/AI Automation development team to work on existing and new applications, microservices, integrations, conversational AI solutions, and deployment automation supporting our 450&#43; market-leading customers.<\/p><p><\/p><p>The role requires a balanced combination of Java software development, DevOps and CI\/CD, conversational AI \/ Dialogflow, and application deployment lifecycle knowledge. The candidate should be capable of understanding requirements, developing and integrating solutions, configuring conversational flows, supporting deployments, troubleshooting application issues, and contributing to continuous improvement.<\/p><p><\/p><p>This role requires a high degree of independent execution, ownership, and responsibility for customer success. The engineer is expected to be highly resourceful and able to execute development and deployment tasks swiftly while maintaining high-quality engineering standards. This is a varied role that offers exposure to a wide range of technologies.<\/p><p><\/p><p>A commitment to collaborative problem solving, sophisticated design, quality delivery, automation, continuous learning, and effective use of modern AI-assisted development tools is essential.<\/p><p><\/p><div><p>Key Duties and Responsibilities<\/p><\/div><ul><li>Develop, maintain, and enhance applications using Java, Spring Boot, Microservices, and REST APIs.<\/li><li>Design and implement scalable backend services and integrations with databases, CRM, customer platforms, and other backend systems.<\/li><li>Develop and configure conversational solutions using Google Dialogflow, including intents, entities, fulfillment, webhooks, NLU, and conversational flows.<\/li><li>Develop domain-specific datasets\/configuration and optimize conversational solutions for better understanding and user experience.<\/li><li>Design and maintain efficient conversational flows while addressing disambiguation, errors, 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The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>The <b>Automotive Marketing Sales Associate<\/b> is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and is passionate about building strong business relationships within the automotive space. In this role, you will partner with assigned dealerships to deliver consultative marketing support, drive revenue through solution-based sales, and help clients strengthen retention, brand awareness, and return on investment. This position is ideal for candidates with <b>1\u20132 years of experience<\/b> who are ready to grow their career in sales, marketing, and account management within a dynamic global organization.<br \/>\u00a0<\/p><p><b>Location:<\/b> Eligible for applicants currently residing in and eligible to work in Canada\/ US<\/p><p><\/p><h2>What you will do in this role<\/h2><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><ul><li>Communicate daily with assigned dealerships in your region or zone via phone to build strong client relationships and maintain consistent engagement<\/li><li>Enroll dealers in a defined communication cadence to support ongoing account growth and client satisfaction<\/li><li>Sell<span>\u00a0<\/span><b>OnDemand Surface<\/b><span>\u00a0<\/span>and<span>\u00a0<\/span><b>Email<\/b><span>\u00a0<\/span>solutions using a consultative B2B sales approach<\/li><li>Create, update, and maintain individualized marketing plans and strategies for assigned dealerships<\/li><li>Present reporting, marketing trends, performance insights, and tailored marketing plans to dealership clients<\/li><li>Manage assigned accounts and maintain an active sales pipeline with strong follow-up and attention to detail<\/li><li>Identify opportunities to improve dealer performance through marketing strategy, retention initiatives, and brand awareness efforts<\/li><li>Help clients understand and apply trends in<span>\u00a0<\/span><b>social marketing<\/b><span>\u00a0<\/span>and<span>\u00a0<\/span><b>search marketing<\/b><span>\u00a0<\/span>to support business goals<\/li><li>Support initiatives designed to improve client return on investment and strengthen long-term partnerships<\/li><li>Use Microsoft Office tools, including<span>\u00a0<\/span><b>Excel and email<\/b>, to organize account activity, track progress, and communicate effectively<\/li><li>Collaborate with internal teams to support seamless execution of marketing strategies and sales opportunities<\/li><\/ul><h2><\/h2><h2>Your qualifications<\/h2><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p><p><\/p><p><b>Concentrix is a great match if you:<\/b><\/p><ul><li>Have<span>\u00a0<\/span><b>1\u20132 years of experience<\/b><span>\u00a0<\/span>in sales, business development, account management, marketing support, or another client-facing role<\/li><li>Bring strong<span>\u00a0<\/span><b>consultative B2B sales<\/b><span>\u00a0<\/span>skills and confidence in presenting solutions to business clients<\/li><li>Have experience with<span>\u00a0<\/span><b>account management and pipeline management<\/b><\/li><li>Are proficient in<span>\u00a0<\/span><b>Microsoft Office Suite<\/b>, especially<span>\u00a0<\/span><b>Excel and email<\/b><\/li><li>Can build trust quickly and communicate clearly and professionally over the phone and through email<\/li><li>Are comfortable presenting reporting, trends, and recommendations to clients<\/li><li>Have strong organization, follow-through, and time management skills in a fast-paced environment<\/li><li>Are curious about marketing strategy and interested in helping clients improve performance, retention, and brand visibility<\/li><li>Thrive in a goal-oriented environment and can balance relationship-building with sales performance<\/li><\/ul><p><\/p><p><b>It will be a plus if you:<\/b><\/p><ul><li>Have previous experience in the<span>\u00a0<\/span><b>automotive industry<\/b><\/li><li>Hold a<span>\u00a0<\/span><b>Bachelor\u2019s degree<\/b><span>\u00a0<\/span>or equivalent combination of education and relevant experience<\/li><li>Bring exposure to<span>\u00a0<\/span><b>social marketing<\/b>,<span>\u00a0<\/span><b>search marketing<\/b>, or digital advertising solutions<\/li><li>Have experience supporting dealership or multi-location business clients<\/li><li>Bring familiarity with CRM systems or sales tracking tools<\/li><\/ul><h2><\/h2><h2>What&#39;s in it for you<\/h2><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/p><p><\/p><h2>In this role, we offer benefits that help support your unique lifestyle:<\/h2><p>The base salary range for this position is $19 - $22 CAD hourly (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is September 1, 2026. This position is for an existing, immediate vacancy. We are currently\u00a0seeking\u00a0to fill this role with an individual who can start as soon as possible.\u00a0<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><h2><\/h2><h2>Power the best version of you!<\/h2><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/p><p>In this role, you\u2019ll have the opportunity to build expertise in consultative sales, automotive marketing strategy, social and search marketing trends, and client retention initiatives. You\u2019ll also gain exposure to a wide range of clients and career paths across Concentrix\u2019s global organization, opening the door to continued growth and future opportunities.<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><\/p><p>#LI-onsite<\/p><p>#Concentrix<\/p><p><b>Physical and Mental Requirements:\u00a0<br \/><\/b><br \/>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br \/><b>Equal Opportunity Statement:<\/b><\/p><p><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><b>Reasonable Accommodation Statement:<\/b><\/p><p><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a>.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><b>Artificial Intelligence (AI):<\/b><\/p><p><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><\/p><p><b>Work Authorization:<\/b><\/p><p><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<h3>We are seeking a senior NICE CXone Solution and Transformation Leader to provide strategic, architectural, technical, commercial, and delivery leadership for enterprise-scale Customer Experience transformation programs.<\/h3><p>This role will be accountable for shaping CXone solution strategy, defining scalable architecture, governing delivery outcomes, advising senior stakeholders, and driving measurable business value across cloud contact center, digital, AI, automation, analytics, and enterprise integration initiatives.<\/p><p>The ideal candidate will operate confidently across executive, business, architecture, engineering, delivery, and commercial functions, translating customer objectives into secure, reliable, innovative, and commercially viable CX solutions.<\/p><p>The role will also position Concentrix\u2019s NICE CIP capability as a strategic alliance model with executive sponsorship, certified delivery depth, portfolio-led market offerings, and measurable enterprise outcomes rather than a tactical implementation or subcontracting channel.<\/p><p><\/p><h2>Key Responsibilities<\/h2><ul><li>Define and drive the enterprise NICE CXone technology and transformation strategy aligned to business objectives, customer experience goals, and organizational priorities.<\/li><li>Own the CX technology roadmap, identifying opportunities to modernize contact center capabilities through cloud, digital, automation, AI, analytics, agent-assist, and workforce optimization technologies.<\/li><li>Act as a trusted advisor to customers, executives, and senior stakeholders, influencing strategic decisions and shaping long-term transformation initiatives.<\/li><li>Establish architecture principles, technology standards, governance models, reusable frameworks, and best practices for NICE CXone implementations.<\/li><li>Evaluate emerging technologies and industry trends and translate them into practical strategies and differentiated customer solutions.<\/li><li>Develop and govern a NICE CIP strategic alliance approach for Concentrix, ensuring executive sponsorship, partner alignment, capability planning, and customer outcome ownership.<\/li><\/ul><h2>Solution Architecture &amp; Technical Leadership<\/h2><ul><li>Provide executive-level ownership of solution architecture and technical strategy for complex, multi-platform NICE CXone transformation programs.<\/li><li>Define scalable target-state architectures, integration strategies, technology roadmaps, and implementation frameworks.<\/li><li>Lead architectural decisions across CXone, CRM, middleware, APIs, telephony, SIP\/VoIP, PBX, BYOC, CTI, IVR, routing, AI ecosystems, and enterprise applications.<\/li><li>Ensure solutions meet requirements for scalability, resilience, security, performance, compliance, maintainability, observability, and operational readiness.<\/li><li>Govern technical decisions across global delivery teams and ensure alignment with enterprise architecture standards.<\/li><\/ul><h2>Solution Architecture &amp; Technical Leadership<\/h2><ul><li>Provide executive-level ownership of solution architecture and technical strategy for complex, multi-platform NICE CXone transformation programs.<\/li><li>Define scalable target-state architectures, integration strategies, technology roadmaps, and implementation frameworks.<\/li><li>Lead architectural decisions across CXone, CRM, middleware, APIs, telephony, SIP\/VoIP, PBX, BYOC, CTI, IVR, routing, AI ecosystems, and enterprise applications.<\/li><li>Ensure solutions meet requirements for scalability, resilience, security, performance, compliance, maintainability, observability, and operational readiness.<\/li><li>Govern technical decisions across global delivery teams and ensure alignment with enterprise architecture standards.<\/li><\/ul><h2>Program Delivery &amp; Governance<\/h2><ul><li>Provide end-to-end technology and delivery governance across large, complex NICE CXone programs.<\/li><li>Establish delivery models covering planning, architecture, engineering, testing, deployment, release management, hypercare, operational readiness, and transition to support.<\/li><li>Ensure programs remain aligned to scope, timelines, quality, budget, risk, architecture, security, and business outcomes.<\/li><li>Own identification, escalation, and resolution of strategic risks, issues, dependencies, and cross-functional blockers.<\/li><li>Drive continuous improvement across delivery methodology, engineering practices, automation, quality, and operational processes.<\/li><\/ul><h2>People &amp; Organizational Leadership<\/h2><ul><li>Lead and develop global, cross-functional architecture, engineering, delivery, and technical teams.<\/li><li>Build a technical leadership culture focused on accountability, innovation, engineering excellence, customer outcomes, and continuous improvement.<\/li><li>Mentor architects, technical leads, engineers, and emerging leaders to create a sustainable CX technology leadership pipeline.<\/li><li>Define capability-building strategies across skills development, certifications, reusable assets, automation, and knowledge management.<\/li><li>Drive collaboration across engineering, product, delivery, sales, security, infrastructure, and business functions.<\/li><li>Build named, module-wise certified coverage across NICE CXone capabilities and roles, including AI, Analytics, WFM\/WEM, Routing, Digital, CRM\/API integration, migration, and managed optimization.<\/li><\/ul><h2>Required Experience &amp; 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The role is expected to operate as the accountable NICE practice leader for Concentrix, owning sales enablement, delivery governance, margin discipline, capability build, certification coverage, partner alignment, and customer outcomes. While strong NICE CXone technical depth is essential, the role is not primarily hands-on engineering focused.<\/p><p>The successful candidate must shift the focus from basic CXone go-live delivery to certified AI-enabled transformation, outcome-based solutioning, and ongoing optimization that creates measurable enterprise value for customers.<\/p><p>They will also be expected to develop and package reusable Concentrix NICE offerings across migration, AI, analytics, WFM\/WEM, CRM and API integration, vertical use cases, managed services, and continuous optimization.<\/p><h2><\/h2><h2>Ideal Candidate Profile<\/h2><p><\/p><p>The ideal candidate is a technology and transformation leader with deep NICE CXone expertise and the ability to balance business strategy, solution architecture, delivery execution, and commercial priorities.<\/p><p>They should demonstrate the ability to:<\/p><ul><li>Set the technology vision rather than only execute an existing design.<\/li><li>Own outcomes rather than individual technical deliverables.<\/li><li>Influence executives and customers rather than only manage engineering teams.<\/li><li>Build organizational capability rather than depend on individual expertise.<\/li><li>Shape commercial opportunities rather than participate only after a deal is defined.<\/li><li>Lead transformation rather than simply implement the platform.<\/li><\/ul><p>Relevant NICE certifications and demonstrated experience leading large-scale CX transformation programs are highly desirable.<\/p>\",\"ats_external_id\":\"R1758164\",\"location\":\"Bangalore, Karn\u0101taka\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"INR\",\"updated_at\":\"2026-08-25T20:10:43.459+08:00\",\"created_at\":\"2026-08-24T20:11:36.408+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDU2Nw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Bangalore---55-Divyasree-Towers-Bannerghatta-Main-Road\/Group-Manager--Software-Engineering--TCF-_R1758164\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"2ffb5dc89bc301077706db64f5d20000\",\"descriptor\":\"Concentrix Catalyst Technologies Private Limited\",\"reference_id\":\"PIN08\",\"organization_reference_id\":\"PIN08\"},\"location\":{\"city\":\"Bangalore\",\"state\":\"Karn\u0101taka\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"560029\",\"primary_location\":{\"id\":\"IN-BAN-DIVYA-01\",\"wid\":\"83cb63b9e8cc10062d9f607eee1a0000\",\"descriptor\":\"IND Bangalore - 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We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a \u201cwork from home\u201d career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a remote Bilingual Automotive Financial Customer Service Representative position at Concentrix is just the right place for you!<\/p><p><\/p><p>As a remote Bilingual Automotive Financial Customer Service Representative, you\u2019ll join an organically diverse team from 70+ countries where ALL members contribute and support each other\u2019s success and well-being, proudly united as \u201cgame-changers.\u201d Together, we help the world\u2019s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we\u2019re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great \u201cwork from home\u201d opportunity that will allow you to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and continuing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As a Bilingual Automotive Financial Customer Service Representative working from home, you will:<\/p><ul><li><p>Provide inbound customer support using a call flow guide in the customer\u2019s preferred language (French or English)<\/p><\/li><li><p>Help customers resolve basic technical issues<\/p><\/li><li><p>Track, document, and retrieve information in databases<\/p><\/li><li><p>Maintain broad knowledge of client products and\/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and\/or MacOS, or comparable technology is preferred<\/p><\/li><li><p>Offer additional products and\/or services<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Automotive Financial Customer Service Representative (Remote) role include:<\/p><ul><li><p>The ability to fluently speak French and English<\/p><\/li><li><p>1+ year of Financial service experience&nbsp;<\/p><\/li><li><p>A high school diploma or GED<\/p><\/li><li><p>A quiet, distraction-free environment to work from in your home<\/p><\/li><li><p>Strong computer navigation skills and PC knowledge<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking<\/p><\/li><li><p>Eagerness to learn new technologies<\/p><\/li><li><p>A desktop or laptop to complete PC and internet testing<\/p><\/li><li><p>A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)<\/p><\/li><li><p>High Speed internet (no wireless\/hotspots or satellite) and a smartphone<\/p><\/li><\/ul><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $20.50\/hr. (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><\/p><p><\/p><p>Joignez-vous \u00e0 notre \u00e9quipe prim\u00e9e \u00ab One Concentrix \u00bb en tant que repr\u00e9sentant du service \u00e0 la client\u00e8le bilingue en finances automobiles! Nous recherchons des passionn\u00e9s pr\u00eats \u00e0 faire la diff\u00e9rence pour offrir des exp\u00e9riences et des solutions exceptionnelles \u00e0 l'une des marques les plus reconnues au monde. Si vous \u00eates pr\u00eat \u00e0 \u00e9voluer au sein d'une entreprise du Fortune 500 avec une culture inclusive et prim\u00e9e, votre nouvelle carri\u00e8re commence ici. (Les v\u00e9t\u00e9rans militaires sont encourag\u00e9s \u00e0 postuler.)<\/p><p><\/p><p><strong>UNE NOUVELLE CARRI\u00c8RE PROPULS\u00c9E PAR VOUS<\/strong><\/p><p><\/p><p>Vous cherchez un changement de carri\u00e8re \u00ab t\u00e9l\u00e9travail \u00bb avec une organisation mondiale avant-gardiste qui valorise une v\u00e9ritable culture inclusive centr\u00e9e sur les personnes et un r\u00e9el sentiment d\u2019appartenance ? Aimeriez-vous rejoindre une entreprise qui re\u00e7oit chaque ann\u00e9e les distinctions \u00ab Meilleurs lieux de travail au monde \u00bb, \u00ab Meilleure culture d\u2019entreprise \u00bb et \u00ab Meilleures entreprises pour la croissance de carri\u00e8re \u00bb ? Alors un poste \u00e0 distance de Repr\u00e9sentant du service \u00e0 la client\u00e8le bilingue en finances automobiles chez Concentrix est fait pour vous !<\/p><p><\/p><p>En tant que repr\u00e9sentant du service \u00e0 la client\u00e8le financi\u00e8re automobile bilingue en t\u00e9l\u00e9travail, vous rejoindrez une \u00e9quipe naturellement diversifi\u00e9e provenant de plus de 70 pays o\u00f9 TOUS les membres contribuent et soutiennent le succ\u00e8s et le bien-\u00eatre des autres, fi\u00e8rement unis comme des \u201cchangeurs de jeu\u201d. Ensemble, nous aidons les marques les plus connues au monde \u00e0 faire fonctionner le monde gr\u00e2ce \u00e0 des exp\u00e9riences clients exceptionnelles et \u00e0 l\u2019innovation technologique. Et gr\u00e2ce \u00e0 notre croissance continue, nous sommes \u00e0 la recherche de nouveaux changeurs de jeu talentueux pour se joindre \u00e0 notre mission, des personnes aussi passionn\u00e9es que nous par la fourniture d\u2019exp\u00e9riences client exceptionnelles.<\/p><p><\/p><p><strong>CE QUE VOUS FEREZ DANS CE R\u00d4LE<\/strong><\/p><p><\/p><p>En tant que repr\u00e9sentant du service \u00e0 la client\u00e8le financi\u00e8re automobile bilingue travaillant de la maison, vous allez&nbsp;:<\/p><p>Fournir un support client entrant en utilisant un guide de flux d'appels dans la langue pr\u00e9f\u00e9r\u00e9e du client (fran\u00e7ais ou anglais):<\/p><ul><li><p>Aider les clients \u00e0 r\u00e9soudre des probl\u00e8mes techniques de base<\/p><\/li><li><p>Suivre, documenter et r\u00e9cup\u00e9rer des informations dans les bases de donn\u00e9es<\/p><\/li><li><p>Maintenir une connaissance large des produits et\/ou services du client, tels que&nbsp;: smartphones, tablettes, ordinateurs et appareils portables\u202f; la familiarit\u00e9 avec iOS et\/ou MacOS, ou une technologie comparable, est pr\u00e9f\u00e9rable<\/p><\/li><li><p>Offrir des produits et\/ou services suppl\u00e9mentaires<\/p><\/li><li><p>Offrir des exp\u00e9riences clients expertes\u2026 avec le sourire<\/p><\/li><\/ul><p><\/p><p><strong>VOS QUALIFICATIONS<\/strong><\/p><p><\/p><p>Vos comp\u00e9tences, votre int\u00e9grit\u00e9, vos connaissances et votre compassion authentique apporteront de la valeur et du succ\u00e8s \u00e0 chaque interaction avec les clients. D'autres qualifications pour notre poste de Repr\u00e9sentant(e) du service \u00e0 la client\u00e8le financi\u00e8re automobile bilingue (\u00e0 distance) incluent :<\/p><ul><li><p>La capacit\u00e9 de parler couramment le fran\u00e7ais et l'anglais<\/p><\/li><li><p>Plus d'un an d'exp\u00e9rience dans le domaine des services financiers<\/p><\/li><li><p>Un dipl\u00f4me d'\u00e9tudes secondaires ou un \u00e9quivalent (GED)<\/p><\/li><li><p>Un environnement calme et sans distractions pour travailler \u00e0 la maison<\/p><\/li><li><p>De solides comp\u00e9tences en navigation informatique et connaissance des PC<\/p><\/li><li><p>Ma\u00eetrise du multit\u00e2che dans un environnement rapide<\/p><\/li><li><p>Envie d'apprendre de nouvelles technologies<\/p><\/li><li><p>Un ordinateur de bureau ou portable pour effectuer les tests PC et Internet<\/p><\/li><li><p>Un ordinateur de travail peut \u00eatre fourni selon le poste offert, mais cela n'est pas garanti (sera discut\u00e9 plus en d\u00e9tail avec un recruteur)<\/p><\/li><li><p>Internet haute vitesse (pas de connexion sans fil, hotspots ou satellite) et un smartphone<\/p><\/li><\/ul><p><\/p><p><strong>QU\u2019EST-CE QUE \u00c7A VOUS APPORTE<\/strong><\/p><p><\/p><p>Une de nos croyances culturelles de l\u2019entreprise dit : \u00ab Nous soutenons nos employ\u00e9s. \u00bb C\u2019est pourquoi nous investissons consid\u00e9rablement dans nos moteurs de changement, notre infrastructure et nos capacit\u00e9s pour assurer le succ\u00e8s \u00e0 long terme de nos \u00e9quipes et de nos clients. Et nous investirons en VOUS pour vous aider dans votre parcours professionnel et dans votre d\u00e9veloppement personnel. Dans ce r\u00f4le, on vous offrira aussi :<\/p><ul><li><p>Le salaire de base pour ce poste est de 20,50 $\/h (le taux de r\u00e9mun\u00e9ration ne sera pas inf\u00e9rieur au salaire minimum en vigueur), plus des incitatifs qui correspondent \u00e0 la performance individuelle et de l\u2019entreprise. Les salaires r\u00e9els varieront selon le lieu de travail, les qualifications, les comp\u00e9tences, l\u2019\u00e9ducation, l\u2019exp\u00e9rience et les aptitudes. Les avantages offerts aux employ\u00e9s admissibles \u00e0 ce poste comprennent l\u2019assurance m\u00e9dicale, dentaire et vision, un programme complet d\u2019aide aux employ\u00e9s (PAE), un r\u00e9gime enregistr\u00e9 d\u2019\u00e9pargne-retraite, des cong\u00e9s pay\u00e9s et des jours f\u00e9ri\u00e9s, ainsi que des journ\u00e9es de formation pay\u00e9es. Nous acceptons les candidatures pour ce poste en continu.<\/p><\/li><li><p>Option d'inscription \u00e0 DailyPay pour acc\u00e9der \u00e0 votre paie \u00ab en avance \u00bb, quand vous le voulez<\/p><\/li><li><p>Opportunit\u00e9s de r\u00e9seautage en entreprise avec des groupes organis\u00e9s sur les sujets suivants : R\u00e9seau de femmes, Professionnels noirs, Fiert\u00e9 LGBTQ+, Capacit\u00e9 (handicaps), Dynamique (neurodiversit\u00e9), Femmes en technologie, Champions OneEarth, et plus encore<\/p><\/li><li><p>Programmes de sant\u00e9 et de bien-\u00eatre avec des partenaires form\u00e9s pour vous aider \u00e0 rester en sant\u00e9<\/p><\/li><li><p>Programmes de mentorat qui soutiennent votre parcours de carri\u00e8re gratifiant<\/p><\/li><li><p>Programmes et \u00e9v\u00e9nements qui soutiennent la diversit\u00e9, l\u2019\u00e9quit\u00e9 et l\u2019inclusion, ainsi que la citoyennet\u00e9 mondiale, la durabilit\u00e9 et l\u2019entraide communautaire<\/p><\/li><li><p>C\u00e9l\u00e9brations pour la Journ\u00e9e Concentrix, la Journ\u00e9e de reconnaissance des changeurs de jeu, la Semaine du service \u00e0 la client\u00e8le, la Journ\u00e9e mondiale du nettoyage, #MaPromesseOneEarth, et plus encore<\/p><\/li><li><p>Une gamme d\u2019autres avantages et privil\u00e8ges<\/p><\/li><\/ul><p><\/p><p><strong>R\u00c9INVENTEZ LA MEILLEURE VERSION DE VOUS-M\u00caME !<\/strong><\/p><p><\/p><p>Si tout cela vous semble \u00eatre la prochaine \u00e9tape parfaite dans votre parcours professionnel, nous voulons avoir de vos nouvelles. Postulez d\u00e8s aujourd'hui et d\u00e9couvrez pourquoi un demi-million de changeurs de jeu \u00e0 travers le monde consid\u00e8rent Concentrix comme leur \u00ab employeur de choix \u00bb.<\/p><p><\/p><p><strong>DISPONIBILIT\u00c9 DU POSTE<\/strong><\/p><p><\/p><p>Nous acceptons les candidatures pour ce poste en continu. Il s'agit actuellement d'une ouverture imm\u00e9diate; cependant, nous consid\u00e9rons \u00e9galement les candidatures pour de futures opportunit\u00e9s au fur et \u00e0 mesure qu'elles se pr\u00e9sentent. Nous encourageons tous les candidats int\u00e9ress\u00e9s \u00e0 postuler.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI)<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<strong> <\/strong>Currently, this position may only be performed in the following provinces\/territories: <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/alberta.html\\\">AB<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/british-columbia.html\\\">BC<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/manitoba.html\\\">MB<\/a>, NB, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/newfoundland-labrador.html\\\">NL<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/nova-scotia.html\\\">NS<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/ontario.html\\\">ON<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/prince-edward-island.html\\\">PE<\/a>, and SK.<br><strong><br>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>HERE<\/strong><\/a><strong>.<\/strong><\/p><p><\/p><p><strong>Exigences Physiques et Cognitives<\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances<\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p><strong>D\u00e9claration d'am\u00e9nagement raisonnable<\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. Actuellement, ce poste ne peut \u00eatre exerc\u00e9 que dans les provinces\/territoires suivants : <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/alberta.html\\\">AB,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/british-columbia.html\\\">BC,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/manitoba.html\\\">MB<\/a>, NB, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/newfoundland-labrador.html\\\">NL,<\/a> <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/nova-scotia.html\\\">NS<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/ontario.html\\\">ON<\/a>, <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/prince-edward-island.html\\\">PE<\/a> et <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/services\/new-immigrants\/prepare-life-canada\/provinces-territories\/saskatchewan.html\\\">SK<\/a>.<br><strong><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-ac6ef269d3d33488\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-08-27T19:52:45.521Z\",\"created_at\":\"2026-08-24T19:34:49.301Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/J895VYG9MV94DYMNKSABJRNWWYAKQC09\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/J895VYG9MV94DYMNKSABJRNWWYAKQC09\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"2014\",\"campaign_id\":\"req-b3f9f13e92a3228f\",\"campaign_title\":\"Social Media Support Specialist (Hybrid) \",\"campaign_type\":null,\"job_title\":\"Social Media Support Specialist (Hybrid) \",\"street\":null,\"address\":null,\"city\":\"Austin\",\"state\":\"Texas\",\"postal_code\":\"78753\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Austin TX, as a Social Media Support Specialist! The Social Media Support Specialist onsite in Austin provides high-touch concierge level help desk and case management support for select advertisers or users on social media platforms. This role interfaces with social media users and account managers to resolve tickets via chats\/emails, or through the Internet depending upon client requirements as well as provide continuous improvement for sellers and advertising. (Military veterans are encouraged to apply.)<\/p><p><\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Social Media Support Specialist position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a Social Media Support Specialist, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As a Social Media Support Specialist, you will:<\/p><ul><li><p>Ensure all service delivered meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/p><\/li><li><p>Clarify customer\/user requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are&nbsp;non-standard\/unstructured&nbsp;and require some clarification or conceptual thinking<\/p><\/li><li><p>Maintain broad knowledge of client products and\/or service<\/p><\/li><li><p>Act as a help desk for any escalated high-level users including advertisers, sellers and public figures with urgent issues<\/p><\/li><li><p>Troubleshooting time sensitive issues which can include campaigns, ads and marketing<\/p><\/li><li><p>Research and correct issues with payments and payment sources<\/p><\/li><li><p>Ensure advertising campaigns are following all legal requirements which may include the advertiser and organization spend<\/p><\/li><li><p>Ensuring proactive and ongoing communication with users as the issue evolves throughout its case life<\/p><\/li><li><p>Navigating internal stakeholder needs both for the standard help desk and escalation help desk<\/p><\/li><li><p>Collaborating as a team whether assigned to the Standard or Escalations desk to ensure the most efficient resolution for users<\/p><\/li><li><p>Resolving tickets generated from both the internal and external stakeholders while maintaining a white glove level of service&nbsp;<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<br><br><\/p><\/li><\/ul><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Social Media Support Specialist role include:<\/p><ul><li><p>Ability to maintain tracking of all communications through phone, email and chat as well as those communications with other internal support team members&nbsp;<\/p><\/li><li><p>Ability to self-diagnose and flag both common and abnormal issues and escalate when appropriate&nbsp;<\/p><\/li><li><p>Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce&nbsp;<\/p><\/li><li><p>Resolution mindset, proven experience helping users navigate the client online platform tools to a solution&nbsp;<\/p><\/li><li><p>Meticulous attention to detail with strong organizational skills with the ability to prioritize levels of urgency within an assigned case load&nbsp;and track those over time<\/p><\/li><li><p>Tolerance for repetitive work in a fast-paced, high production work environment&nbsp;<\/p><\/li><li><p>Ability to work as a team member, as well as independently and collaboratively&nbsp;&nbsp;<\/p><\/li><li><p>Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone both written and verbal&nbsp;<\/p><\/li><li><p>Must reside in the United States and have a valid U.S. address for residence.<\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>ADDITIONAL REQUIRMENTS<\/strong><\/p><p><\/p><ul><li><p>18 Years of age or older with a completed High School Diploma or GED required, BA preferred<\/p><\/li><li><p>Minimum of 1 to 3 Years of experience in Call Center Customer Service, Technical Support, Office Administrative and Social Media<\/p><\/li><li><p>Able to rotate shifts, as needed as often as monthly \u2013 Flexibility for morning, evening and possible overnight shifts&nbsp;&nbsp;<\/p><\/li><li><p>Strong computer navigation skills and PC Knowledge&nbsp;<\/p><\/li><li><p>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly&nbsp;<\/p><\/li><li><p>This position is onsite in Austin, employees must be willing to work in person onsite<\/p><\/li><li><p>Employees may be given the opportunity to work from home with the company equipment shipped to them. This will require a secured and private space and home internet that meets or exceeds the required internet speed for the role.<\/p><\/li><li><p>Employment for this position will begin onsite in office at <strong>300 W 6th St, Austin, TX 78701.&nbsp;<\/strong><\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary range for this position is $22- $24\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.<\/p><\/li><li><p>Paid training and lucrative employee referral program.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you.<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey.<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team.<\/p><\/li><li><p>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. 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GOVO - Six Neo, 5th Avenue,\",\"address\":\"PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue,\",\"city\":\"Bonifacio Global City, Taguig,\",\"state\":\"National Capital Region (Manila)\",\"postal_code\":\"1630\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"We\u2019re looking for a Senior Associate \u2013 Fixed Income & Securities Settlements to join a high-performing operations team supporting critical funding and settlement activities within an international banking environment.\\n\\nIn this role, you\u2019ll work closely with Front Office and operational stakeholders, managing high-volume triparty repo activities while ensuring trades, collateral, liquidity, and settlements are processed accurately and on time.\",\"long_description\":\"<p>What You\u2019ll Be Doing<\/p><p><\/p><ul><li>Manage <b>triparty repo processing and settlements<\/b> through BNY Mellon AccessEdge.<\/li><li>Monitor trade matching and investigate unmatched trades and settlement discrepancies.<\/li><li>Partner with <b>Front Office teams<\/b> to resolve trade, funding, and settlement issues.<\/li><li>Process <b>General Collateral Finance (GCF) repo transactions<\/b>.<\/li><li>Handle <b>DTCC collateral pledges and substitutions<\/b>.<\/li><li>Monitor liquidity across multiple cash accounts to support successful settlements.<\/li><li>Calculate and communicate daily <b>triparty collateral requirements<\/b>.<\/li><li>Calculate and instruct interest payments for repo transactions.<\/li><li>Reconcile triparty positions between <b>Front Office and Back Office systems<\/b>.<\/li><li>Investigate rate discrepancies, balance breaks, and other processing exceptions.<\/li><li>Maintain strong adherence to operational controls, procedures, and compliance requirements.<\/li><\/ul><p><\/p><p>What We\u2019re Looking For<\/p><p><\/p><ul><li>Experience or strong knowledge in <b>financial markets operation - equities\/fixed income or \u00a0securities settlements.<\/b><\/li><li>Strong analytical and reconciliation skills with excellent attention to detail.<\/li><li>Proficiency in <b>Microsoft Excel<\/b>.<\/li><li>Ability to manage time-sensitive transactions and multiple priorities under pressure.<\/li><li>Strong English communication and stakeholder management skills.<\/li><li>Adaptability within a fast-paced, international banking environment.<\/li><li>Strong commitment to risk awareness, operational controls, and accuracy.<\/li><\/ul><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1758118\",\"location\":\"Bonifacio Global City, Taguig,, National Capital Region (Manila)\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-24T14:12:57.291+08:00\",\"created_at\":\"2026-08-24T14:04:37.094+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80MTUzNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Bonifacio-Global-City-Taguig---GOVO---Six-Neo-5th-Avenue\/Equities--Fixed-Income---Securities-Settlements-Specialist_R1758118\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Bonifacio Global City, Taguig,\",\"state\":\"National Capital Region (Manila)\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1630\",\"primary_location\":{\"id\":\"PH-TAG-CLIEN-02\",\"wid\":\"5c29780d5fa11047873c53d1720a0000\",\"descriptor\":\"PHL Bonifacio Global City, Taguig, - 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With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.&nbsp; &nbsp;<br \/>&nbsp;&nbsp;<\/p>\\n<p>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.&nbsp; &nbsp;<br \/>&nbsp;&nbsp;<\/p>\\n<p>Join us!&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>What the role looks like:&nbsp;&nbsp;&nbsp; <\/strong>&nbsp;<\/p>\\n<ul>\\n<li class=\\\"css-v55p23\\\">\\n<p>Provide quality assurance, through checking all client product integrations are completed&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption, usage and engagement&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices &middot; Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Track and record customer activity in a timely manner in systems of record (e.g., CRM system)&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Help triage troubleshooting tickets&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p><strong>Hybrid position (Wed - Thursday onside)<\/strong><\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p><strong>Working hours - Mon - Fr 12:00-9:00 PM<\/strong><\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Your profile:&nbsp;&nbsp;&nbsp; <\/strong>&nbsp;<\/p>\\n<ul>\\n<li class=\\\"css-v55p23\\\">\\n<p>Fluency in&nbsp;<strong>French and English<\/strong> &ndash; written and verbal&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Experience analyzing data, trends and client information to identify product or service growth opportunities&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li class=\\\"css-v55p23\\\">\\n<p>Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Excellent communication, collaboration, organizational and project management skills&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Ability to interact comfortably with both clients and internal departments&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Ability to work on queues\/cases\/tickets out of CRM platforms&nbsp;<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>The ability to build trust quickly and develop strong relationships&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>What we offer: &nbsp;<\/strong><\/p>\\n<ul>\\n<li class=\\\"css-v55p23\\\">\\n<p>Monthly transportation\/internet allowance<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Bonus for important life events (marriage, birth or adoption of a child, university graduation)<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Additional medical plan: health and dental care (fully covered by the employer)<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Life insurance<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Voluntary Sport Card (Multisport)&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p>Please send us your CV in English.&nbsp;&nbsp;&nbsp;<\/p>\\n<p>Only short-listed applicants will be contacted.&nbsp;&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.&nbsp;&nbsp;<\/p>\\n<p>Help us G.R.O.W. 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Participar dos treinamentos de desenvolvimento gerencial obrigat\u00f3rios.<\/li><li>Promover os valores da Concentrix por meio de comportamento e atitude, atuando tamb\u00e9m como um defensor (advocate) dos membros da equipe.<\/li><\/ul><p><\/p><p><\/p><p><\/p><p><br \/><b>Requisitos:<\/b><\/p><p><\/p><ul><li>P\u00fablico eleg\u00edvel: Experi\u00eancia como Team Leaders de S\u00e3o Paulo com 6 meses a 1 ano de fun\u00e7\u00e3o;<\/li><li><span>Conhecimento no Pacote Office intermediario;<\/span><\/li><li><b>Precisamos de perfis <\/b><b>din\u00e2micos<\/b><b> e adaptativos a mudan\u00e7as constates e semanais <\/b><\/li><li>Gest\u00e3o de Indicadores (KPIs)<\/li><li>Conhecimento de Processos<\/li><li>Resolu\u00e7\u00e3o de Conflitos<\/li><li>Comunica\u00e7\u00e3o Efetiva<\/li><\/ul><p><\/p><p><\/p><p><b>Informa\u00e7\u00f5es adicionais<\/b><\/p><p><\/p><p>\u2022Atuar em S\u00e3o Paulo no modelo PRESENCIAL<br \/>\u2022Escala 6x1 \u2013 Folgas Rotativas<br \/>\u2022Hor\u00e1rio de Trabalho \u2013 Disponibilidade Total de hor\u00e1rios<br \/>\u00a0<\/p><p><\/p>\",\"ats_external_id\":\"R1753291\",\"location\":\"Sao Paulo, S\u00e3o Paulo\",\"job_type\":\"full_time\",\"salary\":\"3100\",\"salary_type\":\"monthly\",\"salary_currency\":\"BRL\",\"updated_at\":\"2026-08-26T00:04:46.398+08:00\",\"created_at\":\"2026-08-22T06:04:16.261+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDUxNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BRA-SAO-PAULO-Rua-Tagipuru-906--Barra-Funda\/Team-Leader-Pleno--Operations_R1753291\/apply\",\"head_count\":\"4\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01f8804dbf76c10f5038\",\"descriptor\":\"Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda\",\"reference_id\":\"ICNBR\",\"organization_reference_id\":\"ICNBR\"},\"location\":{\"city\":\"Sao Paulo\",\"state\":\"S\u00e3o Paulo\",\"country\":{\"wid\":\"1a29bb1357b240ab99a2fa755cc87c0e\",\"iso2\":\"BR\",\"iso3\":\"BRA\",\"descriptor\":\"Brazil\",\"iso_numeric\":\"76\"},\"postal_code\":\"01156\",\"primary_location\":{\"id\":\"BR-SAO-TAGIP-01\",\"wid\":\"129ccf8cfbba01471cd475bf980f0a3a\",\"descriptor\":\"BRA SAO PAULO Rua Tagipuru 906  Barra Funda\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"sergio.filho@concentrix.com\"},\"first_name\":\"Paulo Kavalkievicz Filho, Sergio\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"102619809\",\"wid\":\"da7d7d2449a2101031033f8ced5f0001\",\"descriptor\":\"Sergio Paulo Kavalkievicz Filho (102619809)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384551\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BRA-SAO-PAULO-Rua-Tagipuru-906--Barra-Funda\/Team-Leader-Pleno--Operations_R1753291\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BRA-SAO-PAULO-Rua-Tagipuru-906--Barra-Funda\/Team-Leader-Pleno--Operations_R1753291\/apply\",\"job_requisition_id\":\"R1753291\"}],\"organizations\":[{\"wid\":\"740544c0a47f01f8804dbf76c10f5038\",\"descriptor\":\"Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda\",\"reference_id\":\"ICNBR\",\"custom_reference_id\":null,\"company_reference_id\":\"ICNBR\"},{\"wid\":\"8df8e12b90ef01e9c27fe14f160625d4\",\"descriptor\":\"W0ZDMZ AMAZON - 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Minwos 10-16\"}},\"languages\":[\"English\",\"Greek\"],\"recruiter\":{\"email\":{\"address\":\"catarina.soares1@concentrix.com\"},\"first_name\":\"Soares, Catarina\"},\"categories\":[{\"descriptor\":\"CF Facility Management\"}],\"recruiters\":[{\"id\":\"102131887\",\"wid\":\"ee9b1cd1bea31019452e1b00c06b0000\",\"descriptor\":\"Catarina Soares (102131887)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1112\",\"descriptor\":\"Receptionist\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384134\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Minwos-10-16\/Receptionist_R1757417\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Minwos-10-16\/Receptionist_R1757417\/apply\",\"job_requisition_id\":\"R1757417\"}],\"organizations\":[{\"wid\":\"f9af6d7260980198e733e61f3c0640c2\",\"descriptor\":\"(SITE) ADMINISTRATION \/ FACILITIES\",\"reference_id\":\"ADMINFACILITIES\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"94f7dbe270e3101ac0b5062cf01d0000\",\"descriptor\":\"Concentrix Greece Single Member Limited Company\",\"reference_id\":\"WGR02\",\"custom_reference_id\":null,\"company_reference_id\":\"WGR02\"},{\"wid\":\"695cc77b6776101570be1217effd0000\",\"descriptor\":\"W0ZVC5 Site_Cso\",\"reference_id\":\"W0ZVC5\",\"custom_reference_id\":\"W0ZVC5\",\"company_reference_id\":null},{\"wid\":\"7eec3c9b8e2110156e9cc896e1b00000\",\"descriptor\":\"23126 - Opexother - SITECSO\",\"reference_id\":\"SITECSO\",\"custom_reference_id\":\"SITECSO\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"athanasios.makrygenis@concentrix.com\"},\"first_name\":\"Athanasios Makrygenis (102571402)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1757417\",\"wid\":\"24187057252310266ba175e8041a0000\",\"descriptor\":\"Receptionist\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"2015\",\"campaign_id\":\"req-1ba95121cded6a8d\",\"campaign_title\":\"Licensed Health Insurance Rep (Bilingual: Spanish \/ English) Remote\",\"campaign_type\":null,\"job_title\":\"Licensed Health Insurance Rep (Bilingual: Spanish \/ English) Remote\",\"street\":null,\"address\":null,\"city\":\"Work At Home\",\"state\":\"Work At Home\",\"postal_code\":\"43201\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join our award-winning \u201cOne Concentrix\u201d team as a remote Licensed Health Insurance Representative! We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p><strong>Must have an active resident Health Insurance License with preferably NO Appointments<\/strong><\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a \u201cwork from home\u201d career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a remote Licensed Health Insurance Representative at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a remote Licensed Health Insurance Representative, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great \u201cwork from home\u201d opportunity that will allow you to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p>&nbsp;As a Licensed Health Insurance Representative working from home, you will:<\/p><ul><li><p>Educate customers on policy options and documentation, clearly explaining the required steps or updates.<\/p><\/li><li><p>Identify opportunities sharing additional products that align with the customer\u2019s needs.<\/p><\/li><li><p>Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.<\/p><\/li><li><p>Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.<\/p><\/li><li><p>Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.<\/p><\/li><li><p>Engage with customers via an outbound channel.<\/p><\/li><li><p>Work from a quiet, distraction-free home environment, maintaining professionalism in all communications.<\/p><\/li><li><p>THIS IS NOT A SALES POSTION.<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Licensed Health Insurance Representative (Remote) role include:<\/p><ul><li><p>Six months of customer service experience<\/p><\/li><li><p>Active resident license to sell health insurance<\/p><\/li><li><p>High school diploma or GED<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking<\/p><\/li><li><p>Eagerness to learn new technologies<\/p><\/li><li><p>Passion for helping others with a patient and empathetic nature<\/p><\/li><li><p>Ability to pass a background<\/p><\/li><li><p>This is a seasonal role through December 7, 2026, with an opportunity to extend employment in a different role<\/p><\/li><li><p>Bilingual not required but encouraged to apply, differential available for Spanish\/English bilingual<\/p><\/li><li><p>Must reside in the United States or have a valid U.S. address for residence<\/p><\/li><\/ul><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:<\/p><ul><li><p>The base salary range for this position is $21.00 \u2013 23.00\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Paid training and performance-based incentives<\/p><\/li><li><p>Lucrative employee referral bonus opportunities<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey<\/p><\/li><li><p>Work-from-home convenience<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-1ba95121cded6a8d\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-08-27T19:52:45.521Z\",\"created_at\":\"2026-08-21T18:24:25.585Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/44F0MSZYDECKTYAN2YYJ3ZW4XR8D4JRS\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/44F0MSZYDECKTYAN2YYJ3ZW4XR8D4JRS\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"2016\",\"campaign_id\":\"req-3dfa8f674a7747c1\",\"campaign_title\":\"Licensed Health Insurance Rep (Remote)\",\"campaign_type\":null,\"job_title\":\"Licensed Health Insurance Rep (Remote)\",\"street\":null,\"address\":null,\"city\":\"Work At Home\",\"state\":\"Work At Home\",\"postal_code\":\"43201\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join our award-winning \u201cOne Concentrix\u201d team as a remote Licensed Health Insurance Representative! We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p><strong>Must have an active resident Health Insurance License with preferably NO Appointments<\/strong><\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a \u201cwork from home\u201d career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a remote Licensed Health Insurance Representative at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a remote Licensed Health Insurance Representative, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great \u201cwork from home\u201d opportunity that will allow you to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p>&nbsp;As a Licensed Health Insurance Representative working from home, you will:<\/p><ul><li><p>Educate customers on policy options and documentation, clearly explaining the required steps or updates.<\/p><\/li><li><p>Identify opportunities sharing additional products that align with the customer\u2019s needs.<\/p><\/li><li><p>Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.<\/p><\/li><li><p>Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.<\/p><\/li><li><p>Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.<\/p><\/li><li><p>Engage with customers via an outbound channel.<\/p><\/li><li><p>Work from a quiet, distraction-free home environment, maintaining professionalism in all communications.<\/p><\/li><li><p>THIS IS NOT A SALES POSTION.<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Licensed Health Insurance Representative (Remote) role include:<\/p><ul><li><p>Six months of customer service experience<\/p><\/li><li><p>Active resident license to sell health insurance<\/p><\/li><li><p>High school diploma or GED<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking<\/p><\/li><li><p>Eagerness to learn new technologies<\/p><\/li><li><p>Passion for helping others with a patient and empathetic nature<\/p><\/li><li><p>Ability to pass a background<\/p><\/li><li><p>This is a seasonal role through December 7, 2026, with an opportunity to extend employment in a different role<\/p><\/li><li><p>Bilingual not required but encouraged to apply, differential available for Spanish\/English bilingual<\/p><\/li><li><p>Must reside in the United States or have a valid U.S. address for residence<\/p><\/li><\/ul><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:<\/p><ul><li><p>The base salary range for this position is $21.00 \u2013 23.00\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Paid training and performance-based incentives<\/p><\/li><li><p>Lucrative employee referral bonus opportunities<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey<\/p><\/li><li><p>Work-from-home convenience<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-3dfa8f674a7747c1\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-08-27T19:52:45.521Z\",\"created_at\":\"2026-08-21T18:16:00.086Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/E97SJGE769E87BJXS916KFS8KCCQF55G\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/E97SJGE769E87BJXS916KFS8KCCQF55G\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"844\",\"campaign_id\":\"24462\",\"campaign_title\":\"Manager I, B2B Sales R1753757\",\"campaign_type\":\"job_application\",\"job_title\":\"Manager I, B2B Sales (Ads Sales)\",\"street\":\"SGP Singapore - 80 Pasir Panjang Road, 15-83\/84 Mapletree Business City #2\",\"address\":\"SGP Singapore - 80 Pasir Panjang Road, 15-83\/84 Mapletree Business City #2\",\"city\":\"Singapore\",\"state\":\"Central Singapore\",\"postal_code\":\"117372\",\"region\":null,\"country\":\"Singapore\",\"short_description\":\"As an Ad Sales Manager, you will lead and develop a team of Customer Acquisition Specialists focused on driving advertiser growth across the SMB segment in APJ. You will be responsible for building a high-performing sales culture, accelerating pipeline generation, and driving revenue attainment through effective coaching, strategic execution, and operational excellence.\\nIn this role, you will oversee the full customer acquisition motion \u2014 from outbound prospecting to deal closure and advertiser onboarding. \\nThe ideal candidate combines strong people leadership with hands-on sales expertise, data-driven decision-making, and deep understanding of digital advertising or SaaS sales environments.\",\"long_description\":\"<p><b>Key Responsibilities<\/b><\/p><p><b>Team Leadership &amp; Coaching<\/b><\/p><ul><li>Lead, coach, and mentor a team of Customer Acquisition Specialists to achieve pipeline generation, advertiser acquisition, and revenue targets<\/li><li>Foster a high-performance, accountability-driven sales culture focused on continuous improvement and customer success<\/li><li>Conduct regular 1:1 coaching sessions, pipeline reviews, call coaching, and performance feedback sessions<\/li><li>Develop team capabilities in consultative selling, objection handling, prospecting, negotiation, and customer engagement<\/li><li>Motivate and inspire team members to consistently exceed individual and team goals<\/li><\/ul><p><b>Pipeline Generation &amp; Revenue Growth<\/b><\/p><ul><li>Oversee outbound prospecting efforts across phone, email, social, and digital engagement channels<\/li><li>Ensure consistent generation of high-quality pipeline opportunities across SMB advertisers in APJ<\/li><li>Guide the team through the full sales cycle including discovery, qualification, proposal positioning, negotiation, and close<\/li><li>Drive revenue growth through strategic opportunity management and conversion optimization<\/li><li>Monitor funnel performance and implement strategies to improve conversion rates and sales productivity<\/li><\/ul><p><b>Sales Strategy &amp; Execution<\/b><\/p><ul><li>Partner with Sales Leadership to develop and execute scalable customer acquisition strategies aligned to business objectives<\/li><li>Analyze market trends, advertiser behavior, and competitive insights to identify growth opportunities<\/li><li>Support development of territory planning, segmentation, and account prioritization strategies<\/li><li>Leverage AI-powered tools, analytics, and sales technologies to improve prospecting effectiveness and forecasting accuracy<\/li><li>Drive operational excellence in CRM hygiene, pipeline management, and sales process adherence<\/li><\/ul><p><b>Performance Management &amp; Reporting<\/b><\/p><ul><li>Track and analyze team KPIs including pipeline generation, conversion rates, revenue attainment, outreach productivity, and forecast accuracy<\/li><li>Deliver regular business reviews and actionable insights to senior leadership<\/li><li>Identify performance gaps and implement improvement plans to drive consistent results<\/li><li>Support hiring, onboarding, and ramp-up of new team members as the business scales<\/li><\/ul><div><\/div>\",\"ats_external_id\":\"R1753757\",\"location\":\"Singapore, Central Singapore\",\"job_type\":\"full_time\",\"salary\":\"120000\",\"salary_type\":\"annually\",\"salary_currency\":\"SGD\",\"updated_at\":\"2026-08-21T20:04:05.207+08:00\",\"created_at\":\"2026-08-21T18:07:03.378+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQ2Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/SGP-Singapore---80-Pasir-Panjang-Road-15-8384-Mapletree-Business-City-2\/Manager-I--B2B-Sales--Ads-Sales-_R1753757\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"23c30a8e5e741021142cdaabede70000\",\"descriptor\":\"Concentrix Srev Singapore Pte. Ltd.\",\"reference_id\":\"RSG04\",\"organization_reference_id\":\"RSG04\"},\"location\":{\"city\":\"Singapore\",\"state\":\"Central Singapore\",\"country\":{\"wid\":\"80938777cac5440fab50d729f9634969\",\"iso2\":\"SG\",\"iso3\":\"SGP\",\"descriptor\":\"Singapore\",\"iso_numeric\":\"702\"},\"postal_code\":\"117372\",\"primary_location\":{\"id\":\"SG-SIN-MAPLE-01\",\"wid\":\"560eef7f80b8101d397ccdaf3aa40000\",\"descriptor\":\"SGP Singapore - 80 Pasir Panjang Road, 15-83\/84 Mapletree Business City #2\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"rajamaziah.rajamokhtar@concentrix.com\"},\"first_name\":\"Raja Mokhtar, Raja Maziah\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"022009\",\"wid\":\"face22a16d2d100d96eac22fa0b20000\",\"descriptor\":\"Raja Maziah Raja Mokhtar (022009)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3100\",\"descriptor\":\"Manager I, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384051\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/SGP-Singapore---80-Pasir-Panjang-Road-15-8384-Mapletree-Business-City-2\/Manager-I--B2B-Sales--Ads-Sales-_R1753757\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/SGP-Singapore---80-Pasir-Panjang-Road-15-8384-Mapletree-Business-City-2\/Manager-I--B2B-Sales--Ads-Sales-_R1753757\/apply\",\"job_requisition_id\":\"R1753757\"}],\"organizations\":[{\"wid\":\"7511f964c487100193573db3642a0000\",\"descriptor\":\"W100S0 Open AI SMB APJ\",\"reference_id\":\"W100S0\",\"custom_reference_id\":\"W100S0\",\"company_reference_id\":null},{\"wid\":\"a2b3177a2a35100bef2463eebbcc0000\",\"descriptor\":\"COGS (SITE) Operations Manager Billable Direc\",\"reference_id\":\"SITOPSMGRBL-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"b0b1331a6e701001022cbe3504700000\",\"descriptor\":\"26112 - Open AI - 980009421\",\"reference_id\":\"980009421\",\"custom_reference_id\":\"980009421\",\"company_reference_id\":null},{\"wid\":\"23c30a8e5e741021142cdaabede70000\",\"descriptor\":\"Concentrix Srev Singapore Pte. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. \\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. \\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year. \\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. \\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><span><span>The Sr. Cloud DevOps Engineer will play a key role in\u00a0building, automating, and <\/span><span>operating<\/span><span> secure, scalable multi-cloud platforms across Microsoft Azure, GCP, and AWS. In this hands-on role, you will partner with architects, security teams, and engineering stakeholders to deliver resilient infrastructure, strengthen automation, and support modern cloud services for a global organization.<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><b><span>What you will do in this role<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>I<\/span><span>mplement and <\/span><span>maintain<\/span><span> secure <\/span><span>multi-cloud infrastructure across Azure, GCP, and AWS using Terraform and infrastructure as code best practices.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Extend and support reusable Terraform modules, including module versioning, remote state management, environment separation, and drift remediation.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Build, manage, and improve GitHub-based 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and policy compliance.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Monitor platform health and reliability through observability and alerting tools, while contributing to incident response, root cause analysis, and continuous improvement efforts.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Collaborate with cross-functional global teams to support platform modernization, technical documentation, and operational excellence across distributed environments.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span>\u00a0<\/span><\/p><p><\/p><\/div><\/div><div><div><p><b><span>Concentrix is a great match if you:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Have 4\u20137 years of cloud engineering experience, including at least 2 <\/span><span>years<\/span><span> building and <\/span><span>maintaining<\/span><span> infrastructure as code in a collaborative team environment.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Bring strong hands-on production experience across Microsoft Azure, Google Cloud Platform, and AWS, with the ability to troubleshoot and support cloud environments effectively.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have solid experience writing, <\/span><span>maintaining<\/span><span>, and reviewing Terraform configurations, including reusable modules, remote state, and production deployments.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have experience building or <\/span><span>maintaining<\/span><span> Git-based CI\/CD workflows such as GitHub Actions or equivalent automation pipelines.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Understand core cloud networking concepts including <\/span><span>VNets<\/span><span>\/VPCs, subnets, peering, routing, firewalls, private DNS, connectivity troubleshooting, and load balancing.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Demonstrate knowledge of cloud security fundamentals including IAM, RBAC, <\/span><span>secrets<\/span><span> management, encryption at rest and in transit, and compliance-driven controls.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Communicate effectively and collaborate well across global, multicultural teams, with comfort working across regions and time zones.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span>It will be a plus if you:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Have experience with identity federation for <\/span><span>delivery<\/span><span> pipelines, such as OIDC or workload identity federation, in place of long-lived secrets.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have implemented policy-as-code or infrastructure scanning controls using tools such as <\/span><span>Checkov<\/span><span>, <\/span><span>tfsec<\/span><span>, or OPA.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Bring experience supporting multi-subscription, multi-account, or multi-project governance and landing zone models.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have<\/span><span> worked with enterprise <\/span><span>secrets<\/span><span> management and rotation tools such as Azure Key Vault, Google Secret Manager, or similar services.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have experience with Helm, Prometheus, Grafana, Datadog, <\/span><span>GitOps<\/span><span> tools such as Argo CD or Flux, or related platform engineering capabilities.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have hands-on experience with Kubernetes platforms such as AKS, EKS, or GKE in production environments.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Hold certifications such as AZ-104 or Google Associate Cloud Engineer; Terraform Associate, AZ-500, or CKA are also valued.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have exposure to FinOps, service mesh, Cloudflare, GitHub Enterprise administration, or AI-enabled cloud services such as Azure OpenAI, Azure AI Foundry, or Vertex AI.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><\/div><div><p><span>\u00a0<\/span><\/p><\/div><p><\/p><div><p><b><span>Power the best version of you!<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>At Concentrix, we invest in our <\/span><span>game-changers<\/span><span> because we know that when our 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Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a&nbsp;Customer Support Advisor&nbsp;working on an internationally innovative campaign with a base salary of <strong>R7524,56 + Incentives<\/strong><br \/><br \/>You&rsquo;ll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you&rsquo;ll become part of a community of like-minded individuals who become friends for life.<\/p>\\n<p><strong>This&nbsp;Customer Support&nbsp;Advisor role at Concentrix is a great match if you:<\/strong><\/p>\\n<ul>\\n<li>Minimum 6 months of experience in a sales, retentions, or customer service role in a BPO<\/li>\\n<li>Clear criminal and credit record&nbsp;<\/li>\\n<li><strong>Passed Grade 12<\/strong><\/li>\\n<li><strong>Ability to work shifts aligned to UK business hours<\/strong><\/li>\\n<li>Proficient in English verbal communication<\/li>\\n<li>Self-motivated and highly responsible<\/li>\\n<\/ul>\\n<p><strong>What is in it for you?<br \/>In this role, we offer benefits that help you support your unique lifestyle:<\/strong><\/p>\\n<ul>\\n<li>Base Salary of <strong>R7524,56 + Incentives<\/strong><\/li>\\n<li><strong>Medical aid for main member \/ medical insurance for employee and two dependents<\/strong>\\n<ul>\\n<li>Medical aid &ndash; Covers only employee<\/li>\\n<li>Medical Insurance &ndash; Covers employee and 2 dependents (Dependents 100% payable by Concentrix)<\/li>\\n<\/ul>\\n<\/li>\\n<li><strong>Pension Fund<\/strong>\\n<ul>\\n<li>2.5% company contribution, 2.5% employee contribution<\/li>\\n<\/ul>\\n<\/li>\\n<li>Subsidized transport&nbsp;<\/li>\\n<li><strong>Shift Allowance <\/strong>- Applicable after 7pm<\/li>\\n<li>Fantastic Employee Assistance Programme (EAP)<\/li>\\n<li>Group life cover<\/li>\\n<li>Access to financial well-being sessions, will writing sessions and stress management sessions<\/li>\\n<li>Team building and upskill training opportunities<\/li>\\n<li>Interactive and inclusive company culture<\/li>\\n<\/ul>\\n<p><br \/><strong>What you will do in this role<\/strong><\/p>\\n<ul>\\n<li>Provide exceptional customer service while actively promoting relevant telecom services to drive sales and retention.<\/li>\\n<li>Engage in proactive sales conversations to identify opportunities to up-sell or cross-sell telecom services, such as mobile plans, internet packages, or add-on services<\/li>\\n<li>Handle inbound and outbound calls to retain customers at risk of churn by offering tailored retention solutions.<\/li>\\n<li>Resolve customer issues and concerns related to billing, technical issues, or service inquiries while maintaining a focus on both service excellence and sales targets.<\/li>\\n<li>Take ownership of customer inquiries, ensuring that all issues are addressed and resolved in a timely and efficient manner.<\/li>\\n<li>Conduct thorough needs assessments with customers to recommend the best services or upgrades suited to their requirements.<\/li>\\n<li>Handle calls regarding cancellations or service downgrades and provide persuasive solutions to retain customers<\/li>\\n<li>Maintain high levels of knowledge regarding the company&rsquo;s offerings to ensure accurate recommendations and effective sales strategies<\/li>\\n<li>Recognize when to escalate complex issues or technical problems to the relevant team or department.&nbsp;<\/li>\\n<\/ul>\\n<p>Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo; Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!<\/p>\\n<p>With game-changers in over 70 countries, we celebrate our differences and embrace what makes each of us unique. Imagine being a part of a company that supports each other&rsquo;s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.<\/p>\\n<p><strong>Eligibility to work<\/strong><br \/>In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company&rsquo;s EE Plan.<\/p>\\n<p><strong>Disclaimer&nbsp;<\/strong><\/p>\\n<p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\\n<p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"ZA-2859\",\"location\":\"Cape Town, Cape Town\",\"job_type\":\"full_time\",\"salary\":\"7524.56\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-08-29T23:59:11.779Z\",\"created_at\":\"2026-08-21T15:55:55.277Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODU5?\",\"apply_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODU5\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-uk\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"43\"},{\"id\":\"535\",\"campaign_id\":\"354\",\"campaign_title\":\"NL - Signify - Eindhoven\",\"campaign_type\":\"job_application\",\"job_title\":\"Klantenservicemedewerker Philips Hue - Inhouse - Hybride - 24 tot 32 uur p\/w\",\"street\":null,\"address\":null,\"city\":\"Eindhoven\",\"state\":\"North Brabant\",\"postal_code\":null,\"region\":\"Noord-Brabant\",\"country\":\"Netherlands\",\"short_description\":\"Gek op slimme producten \u00e9n mensen helpen? Word Philips Hue-expert!\",\"long_description\":\"<p>Ben jij klaar om aan de slag te gaan als klantenservicemedewerker voor Philips Hue? Als onderdeel van het team help jij klanten met alles rondom slimme verlichting. Van vragen over verschillende producten en diensten tot hulp bij het gebruik ervan: jij zorgt ervoor dat klanten snel en goed verder kunnen.<\/p>\\n<p>Je wordt opgeleid tot Philips Hue-expert en werkt vanuit de mooie omgeving van de High Tech Campus in Eindhoven. Een functie waarin klantenservice, techniek en persoonlijk contact samenkomen.<\/p>\\n<h2>Wat ga je doen in deze functie?<\/h2>\\n<p>Voor een opdracht bij Signify ga jij aan de slag voor Philips Hue. Je helpt klanten met vragen over de verschillende producten, diensten en het gebruik hiervan. Je luistert goed naar de klant, denkt mee en probeert samen tot de beste oplossing te komen, met als doel een zo hoog mogelijke klanttevredenheid.<\/p>\\n<p>Je hoeft natuurlijk niet alles over Philips Hue te weten voordat je begint. Tijdens de training word je goed opgeleid, zodat je de producten leert kennen en klanten met vertrouwen kunt voorzien van advies en oplossingen.<\/p>\\n<p>Naast het helpen van klanten geef je regelmatig feedback en deel je inzichten die kunnen bijdragen aan het verbeteren van producten en processen.<\/p>\\n<p>Je werkt bij de opdrachtgever op de High Tech Campus in Eindhoven. Zodra je goed in de stof zit, is er ook de mogelijkheid om deels vanuit huis te werken.<\/p>\\n<h2>Wat krijg je van ons?<\/h2>\\n<p>* Een salaris van &euro;16,78 bruto per uur, bestaande uit &euro;15,28 basissalaris plus &euro;1,50 toeslag* per gewerkt uur;<br \/>* Een pensioenregeling van 6,2%, inclusief partner- en wezenpensioen;<br \/>* Toegang tot de Signify Employee Store, waar je HUE-producten tegen een scherpe prijs kunt kopen;<br \/>* De mogelijkheid om deels vanuit huis te werken zodra je goed bent ingewerkt;<br \/>* Ruimte om jezelf verder te ontwikkelen en door te groeien binnen Concentrix.<\/p>\\n<h2>Wat vragen wij van jou?<\/h2>\\n<p><br \/>\ud83c\udf1f Je bent minimaal 24 uur per week beschikbaar binnen onze openingstijden van maandag t\/m vrijdag van 09.00 tot 18.00 uur.<\/p>\\n<p>\ud83c\udf93 Je beschikt over minimaal MBO werk- en denkniveau.<\/p>\\n<p>\ud83d\udcc5 Je bent beschikbaar voor een fulltime training van 2 tot 3 weken.<\/p>\\n<p>\ud83c\udfe2 Je kunt minimaal 3 dagen per week op kantoor in Eindhoven werken.<\/p>\\n<p>\ud83c\udf0d Je beheerst de Engelse taal uitstekend, zowel mondeling als schriftelijk (C2).<\/p>\\n<p>\ud83d\udca1 Ervaring binnen techniek en\/of klantenservice is mooi meegenomen. Ook technisch inzicht voor de basics is een pluspunt, maar geen vereiste.<\/p>\\n<p>Solliciteer direct!<\/p>\\n<h2>Solliciteer direct!<\/h2>\\n<p>Benieuwd naar deze uitdaging? klik op de knop om direct te solliciteren of neem contact op met Shannon Kuiper via <a href=\\\"mailto:suzanne.starke@concentrix.com\\\">shannon.kuiper@concentrix.com<\/a> &ndash; 06-20465807.<\/p>\\n<p>* Productiviteitstoeslag van 1,5,- per elk gewerkt uur m.u.v. training, vakanties en ziekte.<\/p>\",\"ats_external_id\":\"NL-354\",\"location\":\"Eindhoven, Noord-Brabant\",\"job_type\":\"\",\"salary\":\"16.78\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-08-24T09:00:51.232+02:00\",\"created_at\":\"2026-08-21T12:17:13.340+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zNTQ?\",\"apply_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zNTQ\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"nl\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-netherlands\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"2\"},{\"id\":\"847\",\"campaign_id\":\"24436\",\"campaign_title\":\"Sr. Product Manager (TCF) R1757714\",\"campaign_type\":\"job_application\",\"job_title\":\"Technical Product Owner\",\"street\":\"USA Frisco, TX\",\"address\":\"USA Frisco, TX\",\"city\":\"Frisco\",\"state\":\"Texas\",\"postal_code\":\"75034\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<div>Preferred Locations: Frisco, TX or Atlanta, GA - This is a Hybrid Role<\/div><p><\/p><p><b>Product Owner \u2013 Backlog Ownership, Sprint Execution &amp; Delivery Readiness<\/b><\/p><p>We\u2019re looking for a detail-oriented, delivery-focused <b>Product Owner<\/b> to drive execution across our transactional product domain, where customers browse, redeem, purchase, and complete critical transaction journeys. In this role, you will own the backlog for one or more squads, turning roadmap priorities into clear, actionable, sprint-ready work that enables engineering teams to deliver with speed and confidence.<\/p><p>You\u2019ll serve as the day-to-day decision-maker for scope, story clarity, and acceptance criteria\u2014partnering closely with engineering, QA, design, and business stakeholders to keep delivery moving, reduce ambiguity, and ensure high-quality releases. This is an exciting opportunity for someone who thrives in agile environments and enjoys bringing structure, precision, and momentum to complex product delivery.<\/p><h2>Responsibilities<\/h2><ul><li>Own and actively manage the product backlog for one or more squads, ensuring stories are clear, prioritized, and aligned to roadmap objectives.<\/li><li>Write detailed user stories, acceptance criteria, business rules, and edge cases that minimize ambiguity and support efficient engineering execution.<\/li><li>Partner with Product Managers and Technical Product Managers to prioritize sprint and release scope across new capabilities, defects, enhancements, and technical debt.<\/li><li>Lead backlog grooming, sprint planning, story refinement, and readiness discussions to maintain a healthy pipeline of well-defined work.<\/li><li>Act as the primary point of contact for engineering questions during sprint execution, making timely decisions on scope, tradeoffs, and requirement clarification.<\/li><li>Validate delivered functionality against acceptance criteria by reviewing builds and testing end-to-end flows such as checkout, redemption, payments, and order status.<\/li><li>Manage defect triage by documenting issues clearly, assessing impact and severity, prioritizing fixes, and tracking resolution through production release.<\/li><li>Break down roadmap initiatives into epics, features, and small, shippable user stories that can be delivered incrementally and tested effectively.<\/li><li>Coordinate user acceptance testing with business stakeholders, gather feedback, and secure sign-off prior to launch for business-critical functionality.<\/li><li>Support release readiness by confirming documentation, release notes, rollout plans, dependencies, and feature flags are in place before deployment.<\/li><li>Monitor post-release performance, including adoption, defects, and support trends, and use insights to improve backlog quality and future delivery.<\/li><li>Facilitate strong communication across engineering, QA, design, and business teams to ensure alignment and continuity from planning through release.<\/li><li>Champion delivery best practices such as Definition of Ready, Definition of Done, traceable requirements, fast feedback loops, and disciplined defect prioritization.<\/li><\/ul><h2>Qualifications<\/h2><ul><li>7&#43; years of experience as a<span>\u00a0<\/span><b>Product Owner<\/b>, ideally supporting technical, platform, or digital product teams.<\/li><li>Strong experience writing user stories, acceptance criteria, test scenarios, and backlog items for engineering teams.<\/li><li>Proven success working in agile and scrum environments, including sprint planning, backlog refinement, retrospectives, and daily standups.<\/li><li>Working knowledge of transactional and e-commerce concepts such as catalog, checkout, payments, order management, and redemption flows.<\/li><li>Experience with Jira, Confluence, or similar tools for backlog management, documentation, and team collaboration.<\/li><li>Ability to read and interpret technical artifacts such as API specifications, system flows, and data models well enough to write accurate, implementation-ready stories.<\/li><li>Excellent attention to detail, with the ability to identify edge cases, inconsistencies, and requirement gaps before development begins.<\/li><li>Experience coordinating UAT and partnering effectively with both technical teams and non-technical business stakeholders.<\/li><li>Strong organizational and communication skills, with the ability to balance priorities and keep teams aligned under tight delivery timelines.<\/li><li>Experience with payments, loyalty or rewards platforms, retail, or marketplace environments preferred.<\/li><li>Basic SQL skills for validating defects, investigating issues, or measuring feature outcomes preferred.<\/li><li>Familiarity with API tools such as Postman and documentation standards such as Swagger or OpenAPI preferred.<\/li><li>Exposure to mobile app release cycles across iOS and Android preferred.<\/li><li>Experience with feature flagging, phased releases, or controlled rollout processes preferred.<\/li><\/ul><p><\/p><p>The base salary for this position is $92,000 \u2013 $145,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/31\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p><\/p><p><\/p><p><\/p><p>#LI-Texas<\/p><p>#LI-Georgia<\/p><p>#Concentrix<\/p><p>#LI-Hybrid<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1757714\",\"location\":\"Frisco, Texas\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T08:04:22.611+08:00\",\"created_at\":\"2026-08-21T08:05:05.695+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQzNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Technical-Product-Owner_R1757714-6\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Product_Platform Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Frisco\",\"state\":\"Texas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"75034\",\"primary_location\":{\"id\":\"LOCATION-3-8682\",\"wid\":\"838692d403c4103732a4cb6ff2790000\",\"descriptor\":\"USA Frisco, TX\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"nicole.incorvaia@concentrix.com\"},\"first_name\":\"Incorvaia, Nicole Diane\"},\"categories\":[{\"descriptor\":\"CF Product_Platform Management\"}],\"recruiters\":[{\"id\":\"102012276\",\"wid\":\"c30e8ac6e5930107b5680d8fc7b50000\",\"descriptor\":\"Nicole Incorvaia (102012276)\"},{\"id\":\"102235071\",\"wid\":\"66eb1bb5f1ec1015227a851cca890000\",\"descriptor\":\"Jennifer Martin (102235071)\"},{\"id\":\"102012330\",\"wid\":\"f81830f171380107b57167912f2c0000\",\"descriptor\":\"Khaja Nasiruddin Mohammed (102012330)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0351\",\"descriptor\":\"Sr. Product Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384183\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Technical-Product-Owner_R1757714-6\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Technical-Product-Owner_R1757714-6\/apply\",\"job_requisition_id\":\"R1757714\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - T_Mobile - PUSA2251\",\"reference_id\":\"PUSA2251\",\"custom_reference_id\":\"PUSA2251\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"6a74779a197e011936fc9b9593da0000\",\"descriptor\":\"W0ZGV3 T-Mobile Secureid\",\"reference_id\":\"W0ZGV3\",\"custom_reference_id\":\"W0ZGV3\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ajmeerali.liyakkathali2@concentrix.com\"},\"first_name\":\"Ajmeer Ali Liyakkathali (102011015)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1757714\",\"wid\":\"89644dc6e8fc1026408671f1859f0000\",\"descriptor\":\"Technical Product Owner\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"848\",\"campaign_id\":\"24435\",\"campaign_title\":\"Sr. Product Manager (TCF) R1757712\",\"campaign_type\":\"job_application\",\"job_title\":\"Technical Project Manager\",\"street\":\"USA Frisco, TX\",\"address\":\"USA Frisco, TX\",\"city\":\"Frisco\",\"state\":\"Texas\",\"postal_code\":\"75034\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>Preferred Locations: Frisco, TX, Atlanta, GA - This is Hybrid role.<\/p><p><\/p><p><b>Technical Project Manager \u2013 Product Strategy &amp; Technical Architecture, <\/b><\/p><p>We\u2019re seeking a seasoned <b>Technical Project Manager<\/b> to lead the strategy, delivery, and evolution of high-impact transactional experiences across our consumer app. In this role, you will sit at the center of product vision and technical execution\u2014owning the roadmap for browsing, redemption, checkout, payments, order management, partner integrations, and fulfillment while ensuring the underlying platform is scalable, secure, reliable, and built for growth.<\/p><p>This is an ideal opportunity for a technically fluent leader who thrives in complex, cross-functional environments and can translate business priorities into clear system-level direction. You\u2019ll help shape architecture decisions, elevate engineering delivery, and drive exceptional customer experiences across critical transaction journeys.<\/p><h2>Responsibilities<\/h2><ul><li>Own the product roadmap for transactional platform capabilities, including offers and redemption, marketplace and catalog, checkout and payments, order management, partner and merchant integrations, and fulfillment tracking.<\/li><li>Translate business and customer needs into actionable technical documentation, including PRDs, API contracts, acceptance criteria, process flows, and detailed requirements that enable clear engineering execution.<\/li><li>Partner closely with engineering leaders on technical architecture decisions, including build-versus-buy evaluations, service boundaries, event-driven design patterns, and third-party integration strategy.<\/li><li>Lead cross-functional squads across iOS, Android, backend engineering, QA, design, and data through discovery, prioritization, sprint planning, execution, and release.<\/li><li>Define, monitor, and improve critical platform KPIs such as API latency, transaction success rates, checkout conversion, uptime, SLA adherence, and error trends.<\/li><li>Drive the development and stewardship of the transactional data model and event taxonomy in collaboration with Data Engineering to support accurate analytics, reporting, auditing, and privacy compliance.<\/li><li>Manage external integrations with payment processors, loyalty or rewards providers, merchant APIs, and fulfillment partners, including API reviews, SLA alignment, and compliance considerations.<\/li><li>Balance feature delivery with platform health by identifying technical debt, scalability risks, and reliability concerns, especially during peak events such as promotions, flash sales, and holiday traffic.<\/li><li>Collaborate with Security and Compliance teams to embed PCI-DSS, tokenization, fraud prevention, and data privacy requirements into the product lifecycle.<\/li><li>Support incident response and operational readiness by participating in escalation processes, helping coordinate root cause analysis, and driving postmortem follow-through.<\/li><li>Communicate technical tradeoffs, delivery risks, and architectural implications to senior stakeholders and executive leadership in clear business terms.<\/li><li>Champion best practices such as API-first design, observability, progressive rollouts, data contracts, performance budgets, and documentation as code.<\/li><\/ul><h2>Qualifications<\/h2><ul><li>10&#43; years of Product Management and\/or Project Management experience, including at least 2 years in a technical, platform-facing, or systems-oriented role.<\/li><li><p>PMP and SAFE certified.<\/p><\/li><li>Demonstrated experience working directly with engineering teams on system design, architecture discussions, API definitions, and backend platform capabilities.<\/li><li>Strong understanding of transactional and e-commerce platform fundamentals, including catalog structures, checkout flows, payment processing, order orchestration, and fraud or risk controls.<\/li><li>Experience supporting native mobile app ecosystems and understanding how backend services power iOS and Android customer experiences.<\/li><li>Proven ability to produce high-quality technical requirements such as PRDs, API specifications, sequence flows, and acceptance criteria with minimal ambiguity.<\/li><li>Strong working knowledge of agile and scrum delivery practices, backlog management, sprint planning, and collaboration tools such as Jira and Confluence.<\/li><li>Data fluency, including comfort working with SQL, dashboards, analytics requirements, event tracking, and performance measurement.<\/li><li>Excellent stakeholder management and communication skills, with the ability to influence across engineering, design, legal, finance, data, and external partners.<\/li><li>Experience with payments, loyalty or rewards ecosystems, marketplaces, or high-volume consumer transaction platforms preferred.<\/li><li>Familiarity with PCI-DSS, tokenized payments, fraud prevention controls, and privacy frameworks such as CCPA and GDPR preferred.<\/li><li>Experience in telecom, retail, fintech, or other high-transaction-volume environments preferred.<\/li><li>Technical degree in Computer Science, Engineering, or a related field\u2014or equivalent hands-on technical experience\u2014preferred.<\/li><li>Familiarity with event streaming and modern platform tooling such as Kafka or Kinesis, cloud infrastructure such as AWS or GCP, observability tools, CI\/CD workflows, and feature flagging solutions is a plus.<\/li><\/ul><p><\/p><p>The base salary for this position is $92,000 \u2013 $145,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/31\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p>#Linkedin<\/p><p>#LI-Texas<\/p><p>#LI-Georgia<\/p><p>#LI- Hybrid<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1757712\",\"location\":\"Frisco, Texas\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-28T04:06:19.664+08:00\",\"created_at\":\"2026-08-21T08:05:05.334+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQzNQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Technical-Project-Manager_R1757712-5\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Product_Platform Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Frisco\",\"state\":\"Texas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"75034\",\"primary_location\":{\"id\":\"LOCATION-3-8682\",\"wid\":\"838692d403c4103732a4cb6ff2790000\",\"descriptor\":\"USA Frisco, TX\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"nicole.incorvaia@concentrix.com\"},\"first_name\":\"Incorvaia, Nicole Diane\"},\"categories\":[{\"descriptor\":\"CF Product_Platform Management\"}],\"recruiters\":[{\"id\":\"102012276\",\"wid\":\"c30e8ac6e5930107b5680d8fc7b50000\",\"descriptor\":\"Nicole Incorvaia (102012276)\"},{\"id\":\"102012330\",\"wid\":\"f81830f171380107b57167912f2c0000\",\"descriptor\":\"Khaja Nasiruddin Mohammed (102012330)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0351\",\"descriptor\":\"Sr. Product Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384932\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Technical-Project-Manager_R1757712-5\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Technical-Project-Manager_R1757712-5\/apply\",\"job_requisition_id\":\"R1757712\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - T_Mobile - PUSA2251\",\"reference_id\":\"PUSA2251\",\"custom_reference_id\":\"PUSA2251\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"6a74779a197e011936fc9b9593da0000\",\"descriptor\":\"W0ZGV3 T-Mobile Secureid\",\"reference_id\":\"W0ZGV3\",\"custom_reference_id\":\"W0ZGV3\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ajmeerali.liyakkathali2@concentrix.com\"},\"first_name\":\"Ajmeer Ali Liyakkathali (102011015)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1757712\",\"wid\":\"57fa9b8572211026400931cbbde90000\",\"descriptor\":\"Technical Project Manager\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"849\",\"campaign_id\":\"24432\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1757697\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr. iOS Developer\",\"street\":\"USA Frisco, TX\",\"address\":\"USA Frisco, TX\",\"city\":\"Frisco\",\"state\":\"Texas\",\"postal_code\":\"75034\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<div><p><\/p><p><span><span>Concentrix is seeking a highly experienced Senior iOS Developer to design, build, and enhance commerce experiences. The role requires deep iOS engineering expertise and a proven ability to develop secure, reliable, high-performing mobile capabilities for an application connecting millions of users.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><span><span>You will work within a cross-functional commerce pod alongside Android engineers, backend engineers, product leadership, design, quality engineering, security, and data teams. You will contribute to customer journeys across product discovery, offers, marketplace, checkout, payments, loyalty, order management, and fulfillment while helping establish engineering standards for a large-scale mobile platform.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Key Responsibilities<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><b><span>Build large-scale iOS experiences<\/span><\/b><span><span><span>\u00a0<\/span>by designing, developing, testing, and maintaining production-grade features using Swift, SwiftUI, UIKit, and modern Apple frameworks.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Deliver commerce capabilities<\/span><\/b><span><span><span>\u00a0<\/span>spanning product discovery, catalog, offers, promotions, cart, checkout, payments, loyalty and rewards, order status, and fulfillment.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Own technical delivery<\/span><\/b><span><span><span>\u00a0<\/span>from solution design and estimation through implementation, testing, release readiness, production validation, and operational support.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Shape mobile architecture<\/span><\/b><span><span><span>\u00a0<\/span>through modular design, protocol-driven components, dependency management, reusable frameworks, and clear separation of concerns.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Integrate enterprise services<\/span><\/b><span><span><span>\u00a0<\/span>using secure REST or GraphQL APIs, asynchronous networking, authentication, caching, error handling, and resilient offline-aware patterns.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Engineer for scale<\/span><\/b><span><span><span>\u00a0<\/span>by optimizing startup time, rendering, memory, battery, network usage, concurrency, and responsiveness for a high-volume consumer application.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Protect transactional journeys<\/span><\/b><span><span><span>\u00a0<\/span>by applying secure coding, Keychain storage, token handling, privacy controls, fraud-prevention integration, and payment security practices.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Improve quality<\/span><\/b><span><span><span>\u00a0<\/span>through unit, integration, snapshot, and UI automation testing, effective code reviews, static analysis, and measurable quality gates.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Strengthen observability<\/span><\/b><span><span><span>\u00a0<\/span>with analytics, structured logging, crash reporting, tracing, performance monitoring, dashboards, and actionable production alerts.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Collaborate across platforms<\/span><\/b><span><span><span>\u00a0<\/span>with Android and backend engineers to align API contracts, domain models, edge cases, and consistent customer behavior.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Support reliable releases<\/span><\/b><span><span><span>\u00a0<\/span>through CI\/CD, feature flags, phased rollouts, App Store readiness, production monitoring, incident response, root-cause analysis, and corrective actions.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><b><span>Lead through influence<\/span><\/b><span><span><span>\u00a0<\/span>by mentoring engineers, facilitating technical discussions, documenting decisions, and raising engineering standards across the pod.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><b><span>Required Qualifications<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>7&#43; years of professional iOS development experience, including significant ownership of complex production applications.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Advanced proficiency in Swift, SwiftUI, UIKit, Xcode, iOS SDK, structured concurrency, and modern Apple development practices.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Demonstrated experience designing and delivering mobile capabilities for a large customer base, with strong attention to reliability, performance, and operational readiness.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Strong knowledge of mobile architecture patterns such as MVVM, VIPER, Clean Architecture, coordinator patterns, protocol-oriented design, and dependency injection.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><\/div><div><div><ul><li><p><span><span>Hands-on experience integrating RESTful or GraphQL services, authentication flows, JSON data models, caching, pagination, retries, and failure handling.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Strong understanding of memory management, application lifecycle, multithreading, networking, accessibility, localization, and responsive UI implementation.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience with XCTest, XCUITest, automated regression testing, mocking, test doubles, and maintainable test design.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience with Git-based development, pull-request reviews, branching strategies, CI\/CD pipelines, and App Store release processes.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Ability to troubleshoot complex production issues using logs, metrics, crash reports, traces, and customer-impact data.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Excellent communication and collaboration skills in Agile\/Scrum teams, including estimation, refinement, sprint planning, demonstrations, and retrospectives.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><b><span>Preferred Qualifications<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Experience developing commerce, marketplace, payment, loyalty, rewards, subscription, retail, or telecom applications.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience with applications serving millions of customers or supporting high-volume transactional journeys.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Knowledge of payment tokenization, PCI-DSS considerations, mobile fraud controls, secure storage, and privacy-by-design practices.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience with modular iOS codebases, Swift Package Manager, reusable design systems, feature flags, and progressive delivery.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience with performance and observability platforms such as Firebase, Datadog, New Relic, Splunk, or equivalent tools.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Familiarity with event-driven architectures, analytics event schemas, experimentation, A\/B testing, and real-time customer events.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Bachelor\u2019s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Previous T-Mobile, telecom, or high-transaction-volume consumer application experience.<\/span><\/span><\/p><\/li><\/ul><p><\/p><p>The base salary for this position is $92,250 to $135,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>The deadline to apply for this position is: 08\/31\/2026 This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p><\/p><p>#WAH<\/p><p>#LI-Remote<\/p><p>#Concentrix<\/p><p><span>\u00a0<\/span><\/p><\/div><\/div><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1757697\",\"location\":\"Frisco, Texas\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-25T10:07:38.584+08:00\",\"created_at\":\"2026-08-21T06:04:31.717+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQzMg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Sr-iOS-Developer_R1757697-5\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Frisco\",\"state\":\"Texas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"75034\",\"primary_location\":{\"id\":\"LOCATION-3-8682\",\"wid\":\"838692d403c4103732a4cb6ff2790000\",\"descriptor\":\"USA Frisco, TX\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"beatriz.bogantes@concentrix.com\"},\"first_name\":\"Bogantes, Beatriz\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"101887442\",\"wid\":\"9ee8274459cf011d909e781ac90f9ba6\",\"descriptor\":\"Beatriz Bogantes (101887442)\"},{\"id\":\"101828983\",\"wid\":\"3ea0636ec5ba014920c54030fa19d002\",\"descriptor\":\"Aravind Chandrasekar (101828983)\"},{\"id\":\"102012333\",\"wid\":\"f81830f171380107b572113999410000\",\"descriptor\":\"Venkata Maheswara Mula (102012333)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384180\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Sr-iOS-Developer_R1757697-5\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Sr-iOS-Developer_R1757697-5\/apply\",\"job_requisition_id\":\"R1757697\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - T_Mobile - PUSA2251\",\"reference_id\":\"PUSA2251\",\"custom_reference_id\":\"PUSA2251\",\"company_reference_id\":null},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"6a74779a197e011936fc9b9593da0000\",\"descriptor\":\"W0ZGV3 T-Mobile Secureid\",\"reference_id\":\"W0ZGV3\",\"custom_reference_id\":\"W0ZGV3\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ajmeerali.liyakkathali2@concentrix.com\"},\"first_name\":\"Ajmeer Ali Liyakkathali (102011015)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1757697\",\"wid\":\"f9e10bec747a10263d529b77b9610000\",\"descriptor\":\"Sr. iOS Developer\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"850\",\"campaign_id\":\"24431\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1757708\",\"campaign_type\":\"job_application\",\"job_title\":\"React Web Developer\",\"street\":\"USA Frisco, TX\",\"address\":\"USA Frisco, TX\",\"city\":\"Frisco\",\"state\":\"Texas\",\"postal_code\":\"75034\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><span><span><b>Title: React Web Developer<\/b><\/span><br \/><span><b>Location:<\/b> <\/span><\/span><b>Frisco TX, Atlanta GA, Overland Park KS - Hybrid role (3 days onsite\/week)<\/b><\/p><p><\/p><p><span><span>We\u2019re seeking a senior-level React Web Developer to build modern, high-performing web applications that support a key DevOps initiative. In this role, you will create intuitive, responsive interfaces, dashboards, and reusable components that help power infrastructure tooling and improve visibility across DevOps operations. If you enjoy translating technical requirements into elegant user experiences and collaborating with cross-functional engineering teams, this is a strong opportunity to make meaningful impact.<\/span><\/span><\/p><h2><\/h2><h2><span><span><b>Responsibilities<\/b><\/span><\/span><\/h2><ul><li><span>Develop responsive React-based web applications that support DevOps tools and internal infrastructure initiatives<\/span><\/li><li><span>Design and build dashboards, monitoring interfaces, and web-based utilities for operational visibility<\/span><\/li><li><span>Partner closely with DevOps engineers and stakeholders to understand requirements and translate them into scalable front-end solutions<\/span><\/li><li><span>Build reusable UI components and contribute to a maintainable component library<\/span><\/li><li><span>Optimize application performance, usability, and reliability across browsers and devices<\/span><\/li><li><span>Write clean, efficient, and maintainable JavaScript\/TypeScript code following modern web development best practices<\/span><\/li><li><span>Support integration with backend services and APIs as needed for seamless application functionality<\/span><\/li><li><span>Contribute to continuous improvement of development standards, front-end architecture, and user experience<\/span><\/li><\/ul><h2><\/h2><h2><span><span><b>Qualifications<\/b><\/span><\/span><\/h2><ul><li><span>5&#43; years of experience in React development or modern web application development.<\/span><\/li><li><span>Experience in using AI tools Claude, Git copilot, Cursor or similar tools. Experience \u00a0in development life cycle is preferred.<\/span><\/li><li><span>Strong proficiency in JavaScript and\/or TypeScript, HTML, and CSS<\/span><\/li><li><span>Demonstrated experience building responsive, performant, and user-friendly web interfaces<\/span><\/li><li><span>Experience with web performance optimization and front-end best practices<\/span><\/li><li><span>Senior-level experience with the ability to work independently and collaboratively in a fast-paced environment<\/span><\/li><li><span>Strong communication skills and experience partnering with technical teams to define and deliver solutions<\/span><\/li><li><span>Telecom industry experience is a plus<\/span><\/li><li><span>Experience with DevOps tools, infrastructure monitoring, or operational dashboards preferred<\/span><\/li><li><span>Familiarity with CI\/CD pipelines is preferred<\/span><\/li><li><span>Experience with .NET or another backend framework is a plus<\/span><\/li><\/ul><p><\/p><p>The base salary for this position is $92,250 to $118000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/31\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. <b> <\/b><\/p><p><\/p><p><b>#LI-Hybrid<\/b><\/p><p><b>#Frisco<\/b><\/p><p><b>#Texas<\/b><\/p><p><b>#Atlanta<\/b><\/p><p><b>#Overlandpark<\/b><\/p><p><b>#Kansas<\/b><\/p><p><b>#Georgia<\/b><\/p><p><b>#Concentrix<\/b><\/p><p><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1757708\",\"location\":\"Frisco, Texas\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T10:04:09.318+08:00\",\"created_at\":\"2026-08-21T06:04:31.496+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQzMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/React-Web-Developer_R1757708\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Frisco\",\"state\":\"Texas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"75034\",\"primary_location\":{\"id\":\"LOCATION-3-8682\",\"wid\":\"838692d403c4103732a4cb6ff2790000\",\"descriptor\":\"USA Frisco, TX\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shaik.ahamed1@concentrix.com\"},\"first_name\":\"Ahamed, Shaik\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102010157\",\"wid\":\"c30e8ac6e5930107b3c1e2d195a00000\",\"descriptor\":\"Reena Kapoor (102010157)\"},{\"id\":\"103385864\",\"wid\":\"864855068eed102625af2f3703330000\",\"descriptor\":\"Shaik Ahamed (103385864)\"},{\"id\":\"101828983\",\"wid\":\"3ea0636ec5ba014920c54030fa19d002\",\"descriptor\":\"Aravind Chandrasekar (101828983)\"},{\"id\":\"102012333\",\"wid\":\"f81830f171380107b572113999410000\",\"descriptor\":\"Venkata Maheswara Mula (102012333)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384326\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/React-Web-Developer_R1757708\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/React-Web-Developer_R1757708\/apply\",\"job_requisition_id\":\"R1757708\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - T_Mobile - PUSA2251\",\"reference_id\":\"PUSA2251\",\"custom_reference_id\":\"PUSA2251\",\"company_reference_id\":null},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"6a74779a197e011936fc9b9593da0000\",\"descriptor\":\"W0ZGV3 T-Mobile Secureid\",\"reference_id\":\"W0ZGV3\",\"custom_reference_id\":\"W0ZGV3\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ajmeerali.liyakkathali2@concentrix.com\"},\"first_name\":\"Ajmeer Ali Liyakkathali (102011015)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1757708\",\"wid\":\"7bdacff36ca210263f39c51565d60000\",\"descriptor\":\"React Web Developer\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<div><p>REACT WEB ENGINEER<br \/>Role: React Web Developer<br \/>Team: DevOps Chapter<br \/>Reporting: DevOps Engineering Lead<br \/><br \/>ABOUT THE ROLE:<br \/>Build web applications and tools for a specific DevOps initiative. You&#39;ll develop React-based web interfaces that support T-Mobile&#39;s DevOps infrastructure and tooling.<br \/><br \/>RESPONSIBILITIES:<br \/>\u2022 Develop responsive React web applications for DevOps tooling<br \/>\u2022 Create dashboards and monitoring interfaces<br \/>\u2022 Collaborate with DevOps engineers on requirements<br \/>\u2022 Ensure performance and reliability of web applications<br \/>\u2022 Build reusable component libraries<br \/><br \/>REQUIRED QUALIFICATIONS:<br \/>\u2022 5&#43; years of React or modern web development experience<br \/>\u2022 Strong JavaScript\/TypeScript and HTML\/CSS skills<br \/>\u2022 Experience with web performance optimization<br \/>\u2022 Senior level or higher<br \/>\u2022 Previous T-Mobile experience a plus<br \/><br \/>PREFERRED QUALIFICATIONS:<br \/>\u2022 Experience with DevOps tools and infrastructure monitoring<br \/>\u2022 Knowledge of CI\/CD pipelines<br \/>\u2022 DotNet or other backend framework experience welcome<\/p><\/div>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"851\",\"campaign_id\":\"24430\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1757701\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Android Developer\",\"street\":\"USA Frisco, TX\",\"address\":\"USA Frisco, TX\",\"city\":\"Frisco\",\"state\":\"Texas\",\"postal_code\":\"75034\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<div><div><div><p><b>Location: Frisco, TX (Onsite position)<\/b><\/p><p><b>Role: Senior Android Developer <\/b><\/p><p><\/p><p><b>Job Summary:<\/b><\/p><p><br \/>We are seeking a Senior Android Developer with expertise in Kotlin and modern Android technologies to design, develop, and optimize scalable, high-performance mobile applications used by millions of customers. The ideal candidate will have strong experience in enterprise mobile development, software architecture, API integrations, and driving engineering best practices within Agile environments.<\/p><p><\/p><p><b>Responsibilities<\/b><\/p><ul><li>Design, develop, test, and maintain enterprise-grade Android applications using Kotlin and modern Android frameworks.<\/li><li>Build and enhance customer experiences including marketplace, offers, checkout, payments, loyalty programs, subscriptions, and order tracking.<\/li><li>Collaborate with Product Managers, Product Owners, Architects, UX Designers, QA teams, and backend engineers to deliver high-quality solutions.<\/li><li>Drive Android architecture, reusable components, coding standards, and engineering best practices.<\/li><li>Optimize application performance, scalability, reliability, startup time, memory utilization, and overall user experience.<\/li><li>Implement automated testing strategies, CI\/CD pipelines, and release management processes.<\/li><li>Conduct code reviews, provide technical leadership, and mentor junior developers.<\/li><li>Support production releases, monitoring, troubleshooting, and incident resolution.<\/li><li>Stay current with emerging Android technologies and recommend improvements to development processes and platform capabilities.<\/li><\/ul><p><b>Qualifications<\/b><\/p><ul><li>Bachelor\u2019s degree in computer science, Engineering, or a related field, or equivalent practical experience.<\/li><li>7&#43; years of professional Android development experience.<\/li><li>Expert-level proficiency in Kotlin, Android SDK, Jetpack Compose, Android Architecture Components, Coroutines, and Flow.<\/li><li>Proven experience building large-scale consumer-facing Android applications supporting millions of users.<\/li><li>Strong understanding of MVVM, Clean Architecture, Dependency Injection, and modular application design.<\/li><li>Experience integrating RESTful APIs, GraphQL services, authentication platforms, and payment systems.<\/li><li>Hands-on experience working within Agile\/Scrum delivery environments.<\/li><li>Strong knowledge of mobile application security, performance optimization, observability, and monitoring.<\/li><li>Excellent analytical, problem-solving, and communication skills.<\/li><\/ul><p><\/p><p>The base salary for this position is $115,000 - $125,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/31\/2026 This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p><\/p><p>#WFO<\/p><p>#LI-Hybrid<\/p><p>#Concentrix<\/p><p><\/p><\/div><\/div><\/div><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1757701\",\"location\":\"Frisco, Texas\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T04:04:01.898+08:00\",\"created_at\":\"2026-08-21T06:04:31.298+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQzMA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Senior-Android-Developer_R1757701\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Frisco\",\"state\":\"Texas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"75034\",\"primary_location\":{\"id\":\"LOCATION-3-8682\",\"wid\":\"838692d403c4103732a4cb6ff2790000\",\"descriptor\":\"USA Frisco, TX\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"navyasri.amaram@concentrix.com\"},\"first_name\":\"Amaram, Navyasri\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"102008668\",\"wid\":\"f81830f171380107b25947964ff30000\",\"descriptor\":\"Navyasri Amaram (102008668)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"102010157\",\"wid\":\"c30e8ac6e5930107b3c1e2d195a00000\",\"descriptor\":\"Reena Kapoor (102010157)\"},{\"id\":\"103257724\",\"wid\":\"2218d38725681000a193531528fb0000\",\"descriptor\":\"Boddula Vyshnavi (103257724)\"},{\"id\":\"102010144\",\"wid\":\"871dd66c54300107b3c81faa397e0000\",\"descriptor\":\"Nancy Morales Paez (102010144)\"},{\"id\":\"102012330\",\"wid\":\"f81830f171380107b57167912f2c0000\",\"descriptor\":\"Khaja Nasiruddin Mohammed (102012330)\"},{\"id\":\"101828983\",\"wid\":\"3ea0636ec5ba014920c54030fa19d002\",\"descriptor\":\"Aravind Chandrasekar (101828983)\"},{\"id\":\"102012333\",\"wid\":\"f81830f171380107b572113999410000\",\"descriptor\":\"Venkata Maheswara Mula (102012333)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384117\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Senior-Android-Developer_R1757701\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Frisco-TX\/Senior-Android-Developer_R1757701\/apply\",\"job_requisition_id\":\"R1757701\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - T_Mobile - PUSA2251\",\"reference_id\":\"PUSA2251\",\"custom_reference_id\":\"PUSA2251\",\"company_reference_id\":null},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"6a74779a197e011936fc9b9593da0000\",\"descriptor\":\"W0ZGV3 T-Mobile Secureid\",\"reference_id\":\"W0ZGV3\",\"custom_reference_id\":\"W0ZGV3\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ajmeerali.liyakkathali2@concentrix.com\"},\"first_name\":\"Ajmeer Ali Liyakkathali (102011015)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1757701\",\"wid\":\"31985244cafd10263e2b7edc16780000\",\"descriptor\":\"Senior Android Developer\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<div><div><p><span class=\\\"emphasis\\\"><b>Note: Remove any reference to TMO or T-Life prior to posting<\/b><\/span><\/p><p><\/p><p><b><span>Senior Android Developer <\/span><\/b><\/p><\/div><div><p><b><span>About the Role<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>We are seeking a highly skilled Senior Android Developer to build and enhance the T-Life Commerce platform serving millions of customers. You will develop scalable, secure, and high-performing mobile experiences across marketplace, offers, checkout, payments, loyalty, and fulfillment journeys.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Key Responsibilities<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Design, develop, test, and maintain enterprise-grade Android applications using Kotlin and modern Android frameworks.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Build scalable commerce experiences including catalog, marketplace, offers, checkout, payments, loyalty, subscriptions, and order tracking.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Collaborate with Product Managers, Product Owners, Architects, UX teams, QA, and backend engineers.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Drive Android architecture, reusable components, coding standards, and engineering best practices.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Optimize application performance, reliability, startup time, memory usage, and customer experience.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Implement automated testing, CI\/CD practices, and release management processes.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Mentor engineers and participate in code reviews and technical design discussions.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Support production releases, monitoring, troubleshooting, and incident resolution.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><b><span>Required Qualifications<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>7&#43; years of professional Android development experience.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Expert knowledge of Kotlin, Android SDK, Jetpack Compose, Android Architecture Components, Coroutines, and Flow.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience building large-scale consumer applications supporting millions of users.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Strong understanding of MVVM, Clean Architecture, dependency injection, and modular application design.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience integrating RESTful APIs, GraphQL services, authentication platforms, and payment systems.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Hands-on experience with Agile\/Scrum delivery practices.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Strong knowledge of mobile application security, performance tuning, and observability.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><\/div><div><div><p><b><span>Preferred Qualifications<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Experience with telecom, retail, e-commerce, marketplace, or payment platforms.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience supporting applications with high transaction volumes.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience with AWS, GCP, microservices, and event-driven architectures.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Experience using AI-assisted development tools such as Claude, GitHub Copilot, or similar engineering productivity platforms.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Previous T-Mobile experience is highly desirable.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><\/div>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"852\",\"campaign_id\":\"24429\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1757706\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior React Native Developer\",\"street\":\"USA Frisco, TX\",\"address\":\"USA Frisco, TX\",\"city\":\"Frisco\",\"state\":\"Texas\",\"postal_code\":\"75034\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><p><span><span><b>Title: Senior React Native Engineer<\/b><\/span><\/span><\/p><p><span><span><b>Location: <\/b><\/span><\/span> <b>Frisco TX, Atlanta GA, Overland Park KS <\/b><b>- Hybrid role (3 days onsite\/week)<\/b><\/p><p><\/p><p><span><span>We\u2019re looking for a senior, hands-on React Native Engineer to build and maintain high-impact mobile flows within the Client application. In this highly visible role, you will partner closely with native iOS and Android engineering chapters to deliver seamless, production-ready experiences and help shape the transition from native to hybrid mobile development where it makes the most sense. This is an ideal opportunity for a self-sufficient engineer who thrives in complex environments, takes ownership, and enjoys turning polished designs into intuitive mobile experiences.<\/span><\/span><\/p><h2><\/h2><h2><\/h2><h2><span><span><b>Responsibilities<\/b><\/span><\/span><\/h2><ul><li><span>Design, build, test, and ship production-grade React Native features within the Client mobile application.<\/span><\/li><li><span>Partner with native iOS and Android teams across multiple engineering chapters to identify candidate flows for React Native implementation.<\/span><\/li><li><span>Help manage and support the transition of selected mobile experiences from native to hybrid architecture.<\/span><\/li><li><span>Translate Figma designs into pixel-accurate, performant, production-ready user interfaces.<\/span><\/li><li><span>Collaborate across engineering and product stakeholders to ensure high-quality mobile experiences aligned to business goals.<\/span><\/li><li><span>Operate as a senior individual contributor with minimal oversight in a high-visibility client program.<\/span><\/li><li><span>Drive clean code practices, scalable component design, and maintainable mobile architecture.<\/span><\/li><li><span>Troubleshoot issues across the React Native stack and work effectively within a broader native mobile ecosystem.<\/span><\/li><li><span>Contribute to delivery acceleration by leveraging approved in-house coding agents and engineering tools where appropriate.<\/span><\/li><\/ul><h2><\/h2><h2><\/h2><h2><span><span><b>Qualifications<\/b><\/span><\/span><\/h2><ul><li><span>Experience 6&#43; years in React Native is required.<\/span><\/li><li><span>Experience in using AI tools Claude, Git copilot, Cursor or similar tools. Experience \u00a0in development life cycle is preferred.<\/span><\/li><li><span>Senior-level, hands-on experience building and shipping React Native applications in production environments.<\/span><\/li><li><span>Strong proficiency in JavaScript and\/or TypeScript.<\/span><\/li><li><span>Solid understanding of mobile application architecture, development lifecycle, testing, release management, and production support.<\/span><\/li><li><span>Experience working closely with native iOS and Android teams in shared mobile environments.<\/span><\/li><li><span>Demonstrated ability to independently own features and deliver with minimal direction.<\/span><\/li><li><span>Strong verbal and written communication skills, with the ability to collaborate effectively across technical and non-technical teams.<\/span><\/li><li><span>Must be based in the U.S. and able to work onshore in a time zone that overlaps with the core team.<\/span><\/li><li><span>Experience shipping hybrid native\/React Native applications strongly preferred.<\/span><\/li><li><span>Experience converting native iOS or Android features into React Native solutions preferred.<\/span><\/li><li><span>Telecom industry experience is a plus.<\/span><\/li><li><span>Familiarity with reading and implementing from Figma designs is a plus.<\/span><\/li><\/ul><p><\/p><p>The base salary for this position is $92,250 to $118000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/31\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. <b> <\/b><\/p><p><\/p><p><b>#LI-Hybrid<\/b><\/p><p><b>#Frisco<\/b><\/p><p><b>#Texas<\/b><\/p><p><b>#Atlanta<\/b><\/p><p><b>#Overlandpark<\/b><\/p><p><b>#Kansas<\/b><\/p><p><b>#Georgia<\/b><\/p><p><b>#Concentrix<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. 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Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"857\",\"campaign_id\":\"24420\",\"campaign_title\":\"Software Architect (TCF) R1757604\",\"campaign_type\":\"job_application\",\"job_title\":\"SaaS Solutions Architect - Ruby\",\"street\":\"USA NC Work-at-Home\",\"address\":\"USA NC Work-at-Home\",\"city\":\"USA\",\"state\":\"North Carolina\",\"postal_code\":\"27601\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"Technical Products and Services (TPS):\\n\\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<div><div><p><\/p><p><b>JOB SUMMARY<\/b><\/p><p><\/p><p>We\u2019re seeking an experienced <b>Senior SaaS Solutions Architect (Ruby)<\/b> to lead the design and delivery of innovative, scalable, and client-centered technical solutions within our professional services organization. In this role, you will partner closely with customers, internal stakeholders, and delivery teams to translate business requirements into well-architected solutions that leverage APIs, integrations, automation, and cloud-based technologies.<\/p><p><\/p><p>This role is ideal for a technically strong, customer-facing consultant who excels at solving complex business challenges, guiding architectural best practices, and mentoring others along the way. As a senior member of the team, you will help shape technical direction across engagements while ensuring quality, efficiency, and customer satisfaction from discovery through deployment.<\/p><p><\/p><p><b>Responsibilities <\/b><\/p><ul><li><p>Lead technical consulting engagements by facilitating discovery sessions, gathering requirements, and translating business goals into scalable solution architectures.<\/p><\/li><li><p>Design, build, test, and deploy custom software solutions using platform capabilities, APIs, integrations, and third-party technologies.<\/p><\/li><li><p>Create clear and comprehensive technical documentation, including architecture designs, integration flows, implementation approaches, and solution recommendations.<\/p><\/li><li><p>Serve as a trusted advisor to customers and partners, helping them understand solution options, technical tradeoffs, and best practices.<\/p><\/li><li><p>Act as a subject matter expert on advanced platform capabilities, extensibility scenarios, and API-driven solution design.<\/p><\/li><li><p>Review and validate architecture designs created by other team members to promote consistency, quality, and technical excellence.<\/p><\/li><li><p>Provide mentorship, coaching, and peer feedback across the architecture team to strengthen delivery quality and team capability.<\/p><\/li><li><p>Assess technical feasibility, implementation complexity, and effort estimates in support of sales opportunities, solution scoping, and statements of work.<\/p><\/li><li><p>Manage technical project execution, including timelines, deliverables, risks, dependencies, and client communications.<\/p><\/li><li><p>Build middleware and integration solutions that automate workflows, connect external systems, and support secure, efficient data migration.<\/p><\/li><li><p>Apply strong systems architecture and design pattern knowledge to deliver performant, scalable, and maintainable solutions.<\/p><\/li><li><p>Partner with product and engineering teams to communicate customer feedback, identify enhancement opportunities, and surface product gaps.<\/p><\/li><li><p>Maintain a strong focus on customer outcomes, solution quality, and delivery excellence across all assigned engagements.<\/p><\/li><\/ul><p><\/p><p><b>Qualifications <\/b><\/p><p><\/p><ul><li><p>5&#43; years of relevant experience in solutions architecture, software development, technical consulting, or a related discipline.<\/p><\/li><li><p>3&#43; years of customer-facing experience leading technical conversations and delivering solution-based outcomes.<\/p><\/li><li><p>Hands-on development experience in two or more languages such as\u00a0.NET, Node.js, Python, Java, or Ruby.<\/p><\/li><li><p>Experience working with\u00a0SaaS and\/or IPaaS applications\u00a0in enterprise environments.<\/p><\/li><li><p>Strong understanding of systems architecture and the ability to design scalable, performance-driven, and resilient solutions.<\/p><\/li><li><p>Knowledge of software design patterns, architectural best practices, and large data volume considerations.<\/p><\/li><li><p>Experience integrating business systems using APIs, middleware, ETL tools, CRM platforms, reporting environments, or analytics solutions preferred.<\/p><\/li><li><p>Excellent written, verbal, and presentation communication skills, with the ability to explain technical topics clearly to non-technical stakeholders.<\/p><\/li><li><p>Proven ability to lead projects from concept through completion with a high degree of independence and ownership.<\/p><\/li><li><p>Strong organizational skills and the ability to manage multiple priorities, deadlines, and client expectations effectively.<\/p><\/li><li><p>Experience supporting technical scoping, solution estimation, and statement of work development preferred.<\/p><\/li><li><p>Bachelor\u2019s degree in Computer Science, Information Systems, Management Information Systems, Engineering, or a related field preferred; equivalent experience also valued.<\/p><\/li><\/ul><p><\/p><p><\/p><p>The base salary for this position is $106,000 \u2013 $150,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p><\/p><p>The deadline to apply for this position is: 08\/31\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p><\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><\/div><\/div><p><\/p><p>#Concentrix<\/p><p>#LI-Remote<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1757604\",\"location\":\"USA, North Carolina\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-25T04:04:01.394+08:00\",\"created_at\":\"2026-08-21T04:04:10.861+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQyMA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NC-Work-at-Home\/SaaS-Solutions-Architect---Ruby_R1757604\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Architecture\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"North Carolina\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"27601\",\"primary_location\":{\"id\":\"US-WAH-NCARO-00\",\"wid\":\"b67da9176e3d1062f9dec4ed55fbbe00\",\"descriptor\":\"USA NC Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"nicole.incorvaia@concentrix.com\"},\"first_name\":\"Incorvaia, Nicole Diane\"},\"categories\":[{\"descriptor\":\"CF Architecture\"}],\"recruiters\":[{\"id\":\"102012276\",\"wid\":\"c30e8ac6e5930107b5680d8fc7b50000\",\"descriptor\":\"Nicole Incorvaia (102012276)\"},{\"id\":\"103452836\",\"wid\":\"85eecd5ab265103ba88bbb30968d0000\",\"descriptor\":\"Kevin Miranda Orellana (103452836)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0270\",\"descriptor\":\"Software Architect (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384268\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NC-Work-at-Home\/SaaS-Solutions-Architect---Ruby_R1757604\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NC-Work-at-Home\/SaaS-Solutions-Architect---Ruby_R1757604\/apply\",\"job_requisition_id\":\"R1757604\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"07d5105fd1730111475f989ac9550000\",\"descriptor\":\"W0ZGLX Smartsheet Launch 20 10 And Si\",\"reference_id\":\"W0ZGLX\",\"custom_reference_id\":\"W0ZGLX\",\"company_reference_id\":null},{\"wid\":\"1d414ee4640601113a07312668000000\",\"descriptor\":\"7234 - Smartsheet Inc - PUSA5861\",\"reference_id\":\"PUSA5861\",\"custom_reference_id\":\"PUSA5861\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"timothy.manhard@concentrix.com\"},\"first_name\":\"Timothy Manhard (102010811)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1757604\",\"wid\":\"6dd37eb75b33102637f0a36daa220000\",\"descriptor\":\"SaaS Solutions Architect - Ruby\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T7\",\"wid\":\"3de6ae7f50f0101061226c9985b90000\",\"descriptor\":\"Grade T7\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"858\",\"campaign_id\":\"24408\",\"campaign_title\":\"Specialist, Marketing Solutions R1753881\",\"campaign_type\":\"job_application\",\"job_title\":\"Business Analyst Automotive (Remote)\",\"street\":\"USA MI Work-at-Home\",\"address\":\"USA MI Work-at-Home\",\"city\":\"USA\",\"state\":\"Michigan\",\"postal_code\":\"48901\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We\u2019re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. \\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year. \\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<div><div><p><b><span>Incentives Business Specialist<\/span><\/b><span><span>\u00a0<\/span><\/span><br \/><span><span>As an Incentives Business Specialist, you will support the Incentive Dealer Program through program entry, quality control, system support, troubleshooting, issue resolution, and business analysis. This work<\/span><span> <\/span><span>at home<\/span><span> role partners closely with Sales, Operations, and cross-functional teams to turn data into actionable recommendations that improve program performance, enhance client outcomes, and support business decisions. This position includes <\/span><span>20% travel to a local office.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>What you will do in this role<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>In everything we do, we believe in doing right by and for people \u2013 our clients, <\/span><span>their<\/span><span> customers, our people, our community, and our planet.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Enter monthly program incentives through the Fusion system with <\/span><span>a high level<\/span><span> of accuracy<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Conduct quality control checks within the Fusion system to ensure incentive data is error-free<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Provide system support, troubleshoot issues, and help resolve program-related concerns as needed<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Respond promptly to requests for dealer and customer research<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Analyze program reporting trends at the national, regional, district, and dealer levels to <\/span><span>identify<\/span><span> insights and performance patterns<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Provide Marketing Consultants with analysis on the impact of various programs across the client base<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Develop detailed queries and query routines using existing database tools to support reporting objectives<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Create a systematic approach for running queries and delivering recurring recommendations to Sales, Operations, and other internal teams<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Make recommendations to Sales, Operations, and account teams on process improvements, internal enhancements, and client-centric program improvements<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Recommend ways for clients to better use program tools to drive stronger performance<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Support analysis related to program finances and help <\/span><span>identify<\/span><span> opportunities to improve cost effectiveness<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><\/div><div><div><ul><li><p><span><span>Recommend the use and implementation of business intelligence query tools<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Perform <\/span><span>additional<\/span><span> duties as assigned<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><\/p><p><b><span>Your qualifications<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>We embrace our <\/span><span>gamechangers<\/span><span> with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Concentrix is a great match if you:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Have a bachelor\u2019s degree from an accredited four-year college or university<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Bring strong attention to detail and can successfully manage multiple projects at once<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span>Data Analysis &amp; Modeling:<span> Expert in <\/span><span>utilizing<\/span><span> <\/span>complex Microsoft Excel functions<span>, pivot tables, VLOOKUP\/XLOOKUP, and power formulas to transform raw, unstructured operational data into actionable business intelligence.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span>Performance Reporting &amp; Metrics Tracking:<span> Proven ability to design, automate, and <\/span><span>maintain<\/span><span> comprehensive performance dashboards and operational reports to monitor KPI trends, track agent productivity, and evaluate program efficiency.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span>Data Integrity &amp; Error Resolution<\/span><b><span>:<\/span><\/b><span><span> Highly adept at troubleshooting calculation errors, auditing large datasets, <\/span><span>establishing<\/span><span> rigorous data validation standards, and ensuring 100% data accuracy across cross-functional reports.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span>Process Automation &amp; Workflow Optimization:<span> Skilled in <\/span><span>leveraging<\/span><span> tools like Power Query and <\/span>advanced Excel data<span> models to streamline manual reporting workflows, dramatically reducing turnaround time for recurring business reviews.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><li><p><span><span>Are comfortable communicating findings, insights, and recommendations to key stakeholders across the organization<\/span><\/span><span>\u00a0<\/span><\/p><\/li><li><p><span><span>Are skilled at problem-solving, troubleshooting, and supporting system-related processes<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Thrive in a self-directed work-at-home environment while collaborating effectively with cross-functional teams<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><b><span>It will be a plus if you:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Have experience with <\/span><span>Tier<\/span><span> 1 or Tier 2 business intelligence or analytics application<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have experience delivering research-driven analysis related to marketing activity<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have familiarity with\u202f<\/span><\/span><b><span>MS SQL Server<\/span><\/b><span><span>\u202fand\u202f<\/span><\/span><b><span>SAP Business Objects<\/span><\/b><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><\/div><div><div><ul><li><p><span><span>Have experience in the\u202f<\/span><\/span><b><span>automotive industry<\/span><\/b><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have prior experience supporting incentive programs, reporting operations, or dealer-focused business processes<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><b><span>What&#39;s<\/span><span> in it for you<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>In this role, we offer benefits that help support your unique lifestyle:<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>The base salary range for this position is USD <\/span>$50,400 - $63,500<span>, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance<\/span><span> program, registered retirement savings plan, paid time off and <\/span><span>holidays and paid learning days.<\/span>\u00a0<\/span><\/p><\/div><div><p><span><span>The deadline to apply for this position is <\/span><span>September<\/span><span> <\/span><span>10<\/span><span>, 2026. This position is for an existing, immediate vacancy. We are currently\u202f<\/span><span>seeking<\/span><span>\u202fto fill this role with an individual who can start as soon as possible.\u202f<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><\/p><p><b><span>Power <\/span><span>the<\/span><span> best version of you!<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>At Concentrix, we invest in our <\/span><span>game-changers<\/span><span> because we know that when our people thrive, our clients and their customers thrive.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; <\/span><span>game-changers<\/span><span> around the globe call Concentrix their \u201cemployer of choice.\u201d<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>#LI-remote<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><b><span>#Concentrix<\/span><\/b><span>\u00a0<\/span><\/p><\/div><\/div><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1753881\",\"location\":\"USA, Michigan\",\"job_type\":\"full_time\",\"salary\":\"2080\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-29T04:04:01.546+08:00\",\"created_at\":\"2026-08-21T02:04:06.548+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQwOA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-MI-Work-at-Home\/Business-Analyst-Automotive--Remote-_R1753881\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Marketing Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01b89bed9076c10fc937\",\"descriptor\":\"Concentrix Services US, Inc.\",\"reference_id\":\"MCNUS\",\"organization_reference_id\":\"MCNUS\"},\"location\":{\"city\":\"USA\",\"state\":\"Michigan\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"48901\",\"primary_location\":{\"id\":\"US-WAH-MICHI-00\",\"wid\":\"b67da9176e3d1062f9dea2d5b51bbdc9\",\"descriptor\":\"USA MI Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"meghna.phillips@concentrix.com\"},\"first_name\":\"Phillips, Meghna\"},\"categories\":[{\"descriptor\":\"CF Marketing Solutions\"}],\"recruiters\":[{\"id\":\"1037713\",\"wid\":\"f6358e3b3d6d015565925440ff189a85\",\"descriptor\":\"Meghna Phillips (1037713)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2348\",\"descriptor\":\"Specialist, Marketing Solutions\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-385029\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-MI-Work-at-Home\/Business-Analyst-Automotive--Remote-_R1753881\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-MI-Work-at-Home\/Business-Analyst-Automotive--Remote-_R1753881\/apply\",\"job_requisition_id\":\"R1753881\"}],\"organizations\":[{\"wid\":\"740544c0a47f01b89bed9076c10fc937\",\"descriptor\":\"Concentrix Services US, Inc.\",\"reference_id\":\"MCNUS\",\"custom_reference_id\":null,\"company_reference_id\":\"MCNUS\"},{\"wid\":\"8f4c04bd6f450187cb97f006721a550e\",\"descriptor\":\"COGS (SITE) PMG Agent - Direct\",\"reference_id\":\"MMSAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"df2f068c35b101cfda7802385010e70f\",\"descriptor\":\"W0Z9I9 Mazda Dealer Incentives Admini\",\"reference_id\":\"W0Z9I9\",\"custom_reference_id\":\"W0Z9I9\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098016d3b68ab993e06b05f\",\"descriptor\":\"3094 - Mazda - 9261\",\"reference_id\":\"9261\",\"custom_reference_id\":\"9261\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"shelly.gomez@concentrix.com\"},\"first_name\":\"Shelly Gomez (101927086)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1753881\",\"wid\":\"24187057252310262e69e004b5480000\",\"descriptor\":\"Business Analyst Automotive (Remote)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-15\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"859\",\"campaign_id\":\"24407\",\"campaign_title\":\"Specialist, Marketing Solutions R1753890\",\"campaign_type\":\"job_application\",\"job_title\":\"Bilingual Program Support Specialist (English\/ French)\",\"street\":\"Virtual, Canada\",\"address\":\"Virtual, Canada\",\"city\":\"Work_From_Home_Canada\",\"state\":\"Ontario\",\"postal_code\":\"M4C 5E4\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"We\u2019re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\",\"long_description\":\"<div><div><p><span><span>Our <\/span><span>game-changers<\/span><span> around the world have devoted their careers to ensuring every relationship is exceptional. And <\/span><span>we\u2019re<\/span><span> proud to be recognized with awards such as &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>Join us and be part of this journey towards greater opportunities and brighter futures.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Position Summary<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>As an <\/span><\/span><b><span>EN\/FR Bilingual Program Support Specialist<\/span><\/b><span><span>, you will play a critical role in supporting program success through process excellence, cross-functional collaboration, and high-touch dealer support. In this hourly role, you will serve as a key resource for claims processing, escalations, reporting, and quality verification while working in a fast-paced environment that values initiative, accountability, and flexibility. This opportunity is ideal for a proactive, self-motivated professional who thrives both independently and as part of a collaborative team.<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>What you will do in this role<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>In everything we do, we believe in doing right by and for people \u2013 our clients, <\/span><span>their<\/span><span> customers, our people, our community, and our planet.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Act as a Subject Matter Expert on program processes and procedures, providing guidance and support to the Senior Team Lead and team. Build and <\/span><span>maintain<\/span><span> strong working relationships with the Sr. TL and management team<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Process, quality check, and escalate Money Back Guarantee claims<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Follow up on and process Money Back Guarantee reinstatements after claim approval, including mechanical claims<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Support outbound call campaigns and deliver white glove service to top dealers<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Maintain forms and approval process charts to support operational consistency<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Escalate program and operational issues to the management team with thoughtful recommendations and solutions<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Document and communicate process or program issues clearly and effectively<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><\/div><div><div><ul><li><p><span><span>Prepare and manage reports as needed to support business operations and decision-making<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Review information with a strong analytical lens to ensure quality and accuracy<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Use sound judgment to resolve issues, solve problems, and escalate appropriately<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Manage multiple deliverables while meeting deadlines and timeline expectations<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Identify<\/span><span> and apply best practices to improve efficiency and effectiveness<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Research and respond to dealer inquiries in <\/span><span>a timely<\/span><span> and professional manner<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Work independently with minimal direction while <\/span><span>remaining<\/span><span> aligned with team goals<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Adapt work schedules and priorities to accommodate changing business needs<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Handle all responsibilities with a high degree of confidentiality<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><\/p><p><b><span>Your qualifications<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>We embrace our <\/span><span>game-changers<\/span><span> with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Concentrix is a great match if you:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Are <\/span><\/span><b><span>bilingual in English and French, with strong written and verbal communication skills in both languages<\/span><\/b><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Demonstrate leadership capabilities and a strong corporate team-player mindset<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Can collaborate effectively with internal departments to support program success<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Are self-motivated, proactive, and able to manage work independently<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Thrive in both independent and team-based environments<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have strong organizational skills and can manage multiple priorities at once<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span>Data Analysis &amp; Modeling:<span> Expert in <\/span><span>utilizing<\/span><span> <\/span>complex Microsoft Excel functions<span>, pivot tables, VLOOKUP\/XLOOKUP, and power formulas to transform raw, unstructured operational data into actionable business intelligence.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><\/div><div><div><ul><li><p><span>Performance Reporting &amp; Metrics Tracking:<span> Proven ability to design, automate, and <\/span><span>maintain<\/span><span> comprehensive performance dashboards and operational reports to monitor KPI trends, track agent productivity, and evaluate program efficiency.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span>Data Integrity &amp; Error Resolution:<span> Highly adept at troubleshooting calculation errors, auditing large datasets, <\/span><span>establishing<\/span><span> rigorous data validation standards, and ensuring 100% data accuracy across cross-functional reports.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span>Process Automation &amp; Workflow Optimization:<span> Skilled in <\/span><span>leveraging<\/span><span> tools like Power Query and <\/span>advanced Excel data<span> models to streamline manual reporting workflows, dramatically reducing turnaround time for recurring business reviews.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Bring strong problem-solving skills and know when to escalate issues appropriately<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have experience reviewing work for quality, accuracy, and completeness<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Can <\/span><span>maintain<\/span><span> confidentiality and professionalism in all aspects of the role<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Are flexible and able to adapt to changing schedules, assignments, and business needs<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Are comfortable working within deadlines and deliverable-driven environments<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><b><span>It will be a plus if you:<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Have prior experience <\/span><span>in the automotive sector <\/span><span>supporting claims processing, escalations, or dealer-facing operations<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p>Have m<span>anaged the manufacturing, quality assurance, and operational support of high-pressure hydraulic fracturing equipment, ensuring compliance with industry standards, product reliability, safety requirements, and continuous process improvement in demanding oil and gas environments.<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Bring reporting or data review experience in a quality-focused environment<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Have experience providing high-touch or white glove customer or partner support<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Are familiar with process documentation and <\/span><span>maintaining<\/span><span> operational forms or approval trackers<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><\/p><p><b><span>What&#39;s<\/span><span> in it for you<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>In this role, we offer benefits that help support your unique lifestyle:<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Compensation:<\/span><\/b><span><span> The base salary range for this position is <\/span><\/span><b><span>$24.8\u2013$31 hourly<\/span><\/b><span><span> (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Benefits:<\/span><\/b><span><span> Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee <\/span><span>assistance<\/span><span> program, 401(k) retirement plan, paid time off and holidays, and paid learning days.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>The deadline to apply for this position is September 10, 2026. This position is for an existing, immediate vacancy. We are currently\u202f<\/span><span>seeking<\/span><span>\u202fto fill this role with an individual who can start as soon as possible.\u202f<\/span><\/span><span>\u00a0<\/span><\/p><\/div><\/div><div><p><\/p><p><b><span>Power the best version of you!<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span><span>At Concentrix, we invest in our <\/span><span>game-changers<\/span><span> because we know that when our people thrive, our clients and their customers thrive.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; <\/span><span>game-changers<\/span><span> around the globe call Concentrix their \u201cemployer of choice.\u201d<\/span><\/span><span>\u00a0<\/span><\/p><\/div><p><b>Physical and Mental Requirements:\u00a0<br \/><\/b><br \/>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br \/><b>Equal Opportunity Statement:<\/b><\/p><p><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><b>Reasonable Accommodation Statement:<\/b><\/p><p><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a>.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><b>Artificial Intelligence (AI):<\/b><\/p><p><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><\/p><p><b>Work Authorization:<\/b><\/p><p><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces\/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.<\/p><p><b><br \/>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click<\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u> HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1753890\",\"location\":\"Work_From_Home_Canada, Ontario\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"CAD\",\"updated_at\":\"2026-08-27T22:06:01.174+08:00\",\"created_at\":\"2026-08-21T02:04:06.191+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQwNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Virtual-Canada\/Bilingual-Program-Support-Specialist--English--French-_R1753890\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Marketing Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01d1c3dfa476c10fd437\",\"descriptor\":\"Concentrix Technologies Services (Canada) ULC\",\"reference_id\":\"MCNCA\",\"organization_reference_id\":\"MCNCA\"},\"location\":{\"city\":\"Work_From_Home_Canada\",\"state\":\"Ontario\",\"country\":{\"wid\":\"a30a87ed25634629aa6c3958aa2b91ea\",\"iso2\":\"CA\",\"iso3\":\"CAN\",\"descriptor\":\"Canada\",\"iso_numeric\":\"124\"},\"postal_code\":\"M4C 5E4\",\"primary_location\":{\"id\":\"Work_From_Home_Canada\",\"wid\":\"740544c0a47f01b0486f45791f11915a\",\"descriptor\":\"Virtual, Canada\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"meghna.phillips@concentrix.com\"},\"first_name\":\"Phillips, Meghna\"},\"categories\":[{\"descriptor\":\"CF Marketing Solutions\"}],\"recruiters\":[{\"id\":\"1037713\",\"wid\":\"f6358e3b3d6d015565925440ff189a85\",\"descriptor\":\"Meghna Phillips (1037713)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2348\",\"descriptor\":\"Specialist, Marketing Solutions\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384770\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Virtual-Canada\/Bilingual-Program-Support-Specialist--English--French-_R1753890\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Virtual-Canada\/Bilingual-Program-Support-Specialist--English--French-_R1753890\/apply\",\"job_requisition_id\":\"R1753890\"}],\"organizations\":[{\"wid\":\"df2f068c35b101f79b73c313501094f3\",\"descriptor\":\"W0ZAMQ Ford and Lincoln Mercury Certi\",\"reference_id\":\"W0ZAMQ\",\"custom_reference_id\":\"W0ZAMQ\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801800c62ceaf3e065f6b\",\"descriptor\":\"3097 - Ford - 9992\",\"reference_id\":\"9992\",\"custom_reference_id\":\"9992\",\"company_reference_id\":null},{\"wid\":\"f9af6d7260980110c3662d183c0692bd\",\"descriptor\":\"COGS (REGION) PMG OPERATIONS (DIRECT)\",\"reference_id\":\"MMSOPS-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"740544c0a47f01d1c3dfa476c10fd437\",\"descriptor\":\"Concentrix Technologies Services (Canada) ULC\",\"reference_id\":\"MCNCA\",\"custom_reference_id\":null,\"company_reference_id\":\"MCNCA\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"kyle.burton@concentrix.com\"},\"first_name\":\"Kyle Burton (123737)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1753890\",\"wid\":\"7bdacff36ca210262e289140177e0000\",\"descriptor\":\"Bilingual Program Support Specialist (English\/ French)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li><\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"860\",\"campaign_id\":\"24403\",\"campaign_title\":\"Director, Sales R1752658\",\"campaign_type\":\"job_application\",\"job_title\":\"Specialty Seller, Collections Practice\",\"street\":\"USA Work at Home\",\"address\":\"USA Work at Home\",\"city\":\"Brunswick\",\"state\":\"Georgia\",\"postal_code\":\"31523\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.\\nThe Sector seller is responsible for developing a sector-led sales strategy allowing Concentrix to address industries\u2019 unique needs and to create deals that align to the prospects\u2019 imperatives and solve their business problems. They achieve this though building a high profile within the sector\/market through leadership and becoming a genuine \u2018person of interest\u2019.  \\nThey will develop a priority list of targets within a sector or market, and they will nurture these into leads and will then manage the opportunities from initial sales qualification, through pursuit to close. To achieve this, they will assemble and lead a strong multifunctional team for each deal, which utilizes enterprise solution support, practice area expertise and the development of productive relationships with key buyers and decision-makers at the potential new clients. This is a strategic, individual contributor role who brings to bear the best of sales at Concentrix, within a high-culture team environment, that positively encourages growth and development.\",\"long_description\":\"<p><\/p><p><b>Strategic Selling and Business Growth:<\/b><\/p><ul><li>Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result.<\/li><li>Proactively generates and builds new client relationships from qualification to close.<\/li><li>Demonstrates a strong understanding of CX Operations and specialist propositions, and our ability to bring people, technology and transformation to bear for client benefit, highly tailored to their sector.<\/li><li>Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement.<\/li><li>Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan.<\/li><li>Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context.<\/li><li>Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences.<\/li><li>Supports and leads business negotiation for complex transactions and opportunities.<\/li><li>Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit.<\/li><li>Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process.<\/li><li>Provides discipline and rigor to the sales process as an expert on sales best practices.<\/li><li>Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and\/or within Concentrix, involving negotiating or influencing significant matters.<\/li><\/ul><p><\/p><p><b>Knowledge and Expertise:<\/b><\/p><ul><li>Develops sector-specific knowledge in collaboration with Sector and Portfolio leaders to deliver a Sector-led sales strategy and leverages this expertise throughout all stages of the sales process. Ensures the wider organization benefits from this specialized knowledge by sharing insights and best practices across teams.<\/li><li>Builds and demonstrates a very clear understanding of the target client\u2019s business and their strategic business objectives and revisits these objectives in line with the client\u2019s strategic reviews<\/li><li>Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client\u2019s industry sector.<\/li><li>Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy.<\/li><li>Leverages exceptional communication skills to create and share thought leadership, as well as speaking and networking at relevant sector-based forums both internally and externally.<\/li><\/ul><p><\/p><p><b>Collaboration and Coordination:<\/b><\/p><p><\/p><ul><li>Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals.<\/li><li>Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals<\/li><li>Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients.<\/li><li>Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks.<\/li><\/ul><p><\/p><p><b>Reporting and Analytics:<\/b><\/p><ul><li>Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders.<\/li><li>Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.<\/li><li>Prepares and delivers regular reports and updates to Leaders on sales performance and metrics.<\/li><\/ul><p><\/p><p><b>Professional Development:<\/b><\/p><ul><li>Stays updated on industry trends, emerging technologies, and best practices in their sector.<\/li><li>Participates in training and development programs to enhance skills and knowledge.<\/li><li>Actively seeks opportunities for professional growth and career advancement within the organization.<\/li><\/ul><p><\/p><p><b>Qualifications:<\/b><\/p><ul><li>Bachelor\u2019s degree in business administration, Marketing, or a related field with 6&#43; years of experience as a sales hunter (B2B sales) and individual contributor.<\/li><li>At least 3 years\u2019 experience in the CX tech and\/or BPO marketplace where they have experience of closing complex B2B deals.\u00a0<\/li><li>Experience interacting with and selling to senior leaders (c-level) across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc.<\/li><li>Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor.<\/li><li>Excellent problem-solving and conflict-resolution abilities.<\/li><li>Ability to analyze data and use insights to lead solution build processes and win strategy creation.<\/li><li>Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.<\/li><li>Self-starter and strong time management skills.<\/li><li>Ability to work collaboratively within a closely linked team environment.<\/li><\/ul><p><\/p><p>The annual base salary range for this role is $158,800 to $172,000\u00a0plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.<\/p><p><\/p><p>The deadline to apply for this role is September 13th, 2026.<\/p><p>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the\u00a0<a href=\\\"https:\/\/www.concentrix.com\/resource\/job-applicant-privacy-notice-for-california-residents\/\\\" target=\\\"_blank\\\">Job Applicant Privacy Notice for California Residents<\/a><\/p><p>Concentrix is an Equal Opportunity\/Affirmative Action Employer including Disabled\/Vets.<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p>\u2022<a href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\" target=\\\"_blank\\\">English<\/a><\/p><p>\u2022<a href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\" target=\\\"_blank\\\">Spanish<\/a><\/p><p>To request a reasonable accommodation please click\u00a0<a href=\\\"https:\/\/jobs.concentrix.com\/global\/en\/reasonable-accomodation\\\" target=\\\"_blank\\\">here<\/a>.<\/p><p>If you wish to review the Affirmative Action Plan, please click\u00a0<a href=\\\"https:\/\/jobs.concentrix.com\/global\/en\/affirmative-action\\\" target=\\\"_blank\\\">here<\/a>.<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1752658\",\"location\":\"Brunswick, Georgia\",\"job_type\":\"full_time\",\"salary\":\"185000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-08-22T00:06:43.550+08:00\",\"created_at\":\"2026-08-21T00:05:08.067+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDQwMw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Work-at-Home\/Specialty-Seller--Collections-Practice_R1752658\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f019ffd5ab376c10f1b38\",\"descriptor\":\"Concentrix 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Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384115\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Work-at-Home\/Specialty-Seller--Collections-Practice_R1752658\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Work-at-Home\/Specialty-Seller--Collections-Practice_R1752658\/apply\",\"job_requisition_id\":\"R1752658\"}],\"organizations\":[{\"wid\":\"108a9bcf433310156ec64e86ff360000\",\"descriptor\":\"23394 - Opexother - CORPHQ\",\"reference_id\":\"CORPHQ\",\"custom_reference_id\":\"CORPHQ\",\"company_reference_id\":null},{\"wid\":\"a83a1df593321018d0f1ef7163530000\",\"descriptor\":\"(CORP) NA ACCOUNT MANAGEMENT\",\"reference_id\":\"CONAAACCMGMT\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"04876eb92348101570f6d68c2b2a0000\",\"descriptor\":\"W0ZVBY Corp_Hq\",\"reference_id\":\"W0ZVBY\",\"custom_reference_id\":\"W0ZVBY\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f019ffd5ab376c10f1b38\",\"descriptor\":\"Concentrix Solutions Corporation\",\"reference_id\":\"CUSA\",\"custom_reference_id\":null,\"company_reference_id\":\"CUSA\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"anurag.bhatia@concentrix.com\"},\"first_name\":\"Anurag Bhatia (103341385)\"},\"category_groups\":[{\"id\":\"CF Sales_Account Management Group\",\"wid\":\"0227dc387a0901ea4514e199ed6567ed\",\"descriptor\":\"Sales & Account Management Group\"}],\"job_requisition\":{\"id\":\"R1752658\",\"wid\":\"57fa9b8572211026275a0fe266600000\",\"descriptor\":\"Specialty Seller, Collections Practice\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_5\",\"wid\":\"0227dc387a0901c813f4eca7e0659532\",\"descriptor\":\"Grade 5\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p><\/p><p><\/p><p><\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"861\",\"campaign_id\":\"24402\",\"campaign_title\":\"Trainer I R1756483\",\"campaign_type\":\"job_application\",\"job_title\":\"Partner Engineering Google Products Trainer (English-speaking) - Hybrid GP03\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"\",\"long_description\":\"<div><p><b><span><span>Experience the power of a game-changing career<\/span><\/span><span>\u00a0<\/span><\/b><\/p><p><\/p><\/div><div><p><span><span>Are you passionate about cloud computing and helping others succeed through learning and innovation?<\/span><\/span><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><span><span>We&#39;re<\/span><span><span>\u00a0<\/span>a global technology and services leader that powers the brands of the future.<span>\u00a0<\/span><\/span><span>We&#39;re<\/span><span><span>\u00a0<\/span>looking for an Inside <b>Partner Engineer Trainer <\/b>to help enable partners with the knowledge, skills, and confidence they need to <\/span><\/span><\/p><p><span><span>successfully<span>\u00a0<\/span><\/span><span>leverage<\/span><span><span>\u00a0<\/span>our client platform.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><p><\/p><div><p><span><span>As an <b>Inside Partner Engineer Trainer <\/b>in Barcelona,<span>\u00a0<\/span><\/span><span>you&#39;ll<\/span><span><span>\u00a0<\/span>combine your technical<span>\u00a0<\/span><\/span><span>expertise<\/span><span>, training skills, and passion for cloud technologies to empower partners and drive business growth.<\/span><\/span><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><b><span><span>What you will do in this role<\/span><\/span><span>\u00a0<\/span><\/b><\/p><p><\/p><\/div><div><p><span><span>- Design and deliver engaging\u00a0training programs, including presentations, workshops, demos, and hands-on labs.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Act as a trusted technical advisor, helping partners understand and<span>\u00a0<\/span><\/span><span>adopt\u00a0solutions<\/span><span><span>\u00a0<\/span>and best practices.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Collaborate with Partner Account Managers to<span>\u00a0<\/span><\/span><span>identify<\/span><span><span>\u00a0<\/span>training needs and tailor enablement programs to partner requirements.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Create,<span>\u00a0<\/span><\/span><span>maintain<\/span><span>, and continuously improve training materials to reflect on the latest products and releases.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Foster a collaborative learning environment through webinars, training sessions, and knowledge-sharing initiatives.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Gather feedback,<span>\u00a0<\/span><\/span><span>monitor<\/span><span><span>\u00a0<\/span>training effectiveness, and drive continuous improvement across partner enablement activities.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span><span>Your qualifications<\/span><\/span><span>\u00a0<\/span><\/b><\/p><p><\/p><\/div><div><p><span><span>- 2\u20134 years of experience in technical training, technical support, cloud technologies, pre-sales, or a similar customer-facing technical role.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Fluent\u00a0in\u00a0English (spoken and written).<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Strong understanding of cloud computing concepts, including IaaS, PaaS, and SaaS.<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Experience creating and delivering technical training content for diverse audiences.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Excellent communication and presentation skills, with the ability to explain complex technical concepts clearly.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>-<\/span><span>Google Cloud Digital Leader certificatio<\/span><span>n<span>\u00a0<\/span><\/span><span>requir<\/span><span>ed<\/span><span>.<span>\u00a0<\/span><\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span><span>Nice to have<\/span><\/span><span><span>\u00a0<\/span><\/span><\/b><br \/><span>\u00a0<\/span><\/p><\/div><div><p><span><span>-<\/span><span>\u00a0<\/span><span>Bachelor&#39;s degree in Computer Science<\/span><span>, Engineering, or<span>\u00a0<\/span><\/span><span>a related<\/span><span><span>\u00a0<\/span>field<\/span><span>.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>-<span>\u00a0<\/span><\/span><span>Google Cloud certifications such as Professional Cloud Architect or Associate Cloud Engineer.<span>\u00a0<\/span><\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>-<span>\u00a0<\/span><\/span><span>Experience with networking, databases, big data, security, or distributed systems.<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>-<span>\u00a0<\/span><\/span><span>Background in channel management, partner enablement, or pre-sales environments.<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>-<span>\u00a0<\/span><\/span><span>Experience working with cloud infrastructure and modern software<span>\u00a0<\/span><\/span><span>architectures<\/span><span>.<span>\u00a0<\/span><\/span><\/span><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><b><span><span>What&#39;s<\/span><span><span>\u00a0<\/span>in it for you<\/span><\/span><span>\u00a0<\/span><\/b><\/p><\/div><p><\/p><div><p><span><span>- Full-time\u00a0<\/span><span>39 hours<\/span><span>\/week contract: Monday to Friday from 9:00 to 18:00<\/span><\/span><br \/><span><span>- Salary 26.480,38 euros gross\/year &#43; up to 4.000 euros gross\/year in bonus &#43; Restaurant Card<\/span><\/span><br \/><span><span>- Central location in Barcelona\u00a0<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Bring-a-friend (referral) bonus opportunities\u00a0<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Full paid training on the company and the project you&#39;ll be working on\u00a0<\/span><\/span><span><span>\u00a0<\/span><\/span><br \/><span><span>- Career development programs, specialized courses\u00a0<\/span><\/span><span><span><span>\u00a0<\/span><\/span><\/span><span>\u00a0<\/span><\/p><\/div><p><\/p><div><p><span><span>Experience the best version of you!\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/div><p><\/p><div><p><span><span>At Concentrix, we invest in our\u00a0<\/span><span>game-changers<\/span><span>\u00a0<\/span><span>because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/div><p><\/p><div><p><span><span>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43;\u00a0<\/span><span>game-changers<\/span><span>\u00a0<\/span><span>around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/div><p><\/p><div><p><span><span>Concentrix is an equal opportunity employer\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/div><p><\/p><div><p><span><span>We&#39;re<\/span><span>\u00a0proudly\u00a0<\/span><span>united as one<\/span><span>\u00a0team, one company, globally.\u00a0<\/span><span>We&#39;re<\/span><span>\u00a0<\/span><span>committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Catalyst team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><p>We are looking for a seasoned Power Platform Engineer with experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs.<\/p><p><\/p><p>This role is ideal for individuals passionate about empowering organizations through innovative and secure Power Platform solutions while championing best practices in governance and administration.<\/p><p><\/p><p><\/p><p><b>Qualifications:<\/b><\/p><ul><li><p><b>10 years of Experience Level:<\/b> expert in Power Platform governance, administration, and Power Apps development.<\/p><\/li><li><p><b>Technical Expertise:<\/b> Expert of Power Platform Admin Center and Center of Excellence Starter Kit configuration.<\/p><\/li><li><p><b>Power Platform Technologies:<\/b> Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components.<\/p><\/li><li><p><b>Enterprise Focus:<\/b> Demonstrated experience in Power Platform administration and support within large-scale environments.<\/p><\/li><li><p><b>Training &amp; 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build versions and upgrade experience.\u00a0<\/p><\/li><li><p>Architectural experience for Dynamics CRM\u00a0on-premises.<\/p><\/li><li><p>A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.<\/p><\/li><li><p>Environment health assessment experience.<\/p><\/li><\/ul><\/li><\/ul><p><\/p><p>#LI-Remote #Mexico #CostaRica<\/p>\",\"ats_external_id\":\"R1757571\",\"location\":\"CRI, Alajuela\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-21T00:06:04.636+08:00\",\"created_at\":\"2026-08-21T00:05:00.398+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDM5MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Microsoft-Power-Platform-Engineer-Customer-Service_R1757571\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Application_Product_Platform Support\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"CRI\",\"state\":\"Alajuela\",\"country\":{\"wid\":\"99abe7e6bb3f4c108aebebf01a369ec5\",\"iso2\":\"CR\",\"iso3\":\"CRI\",\"descriptor\":\"Costa Rica\",\"iso_numeric\":\"188\"},\"postal_code\":\".\",\"primary_location\":{\"id\":\"CR-WFH-INDIR-01\",\"wid\":\"740544c0a47f0190287c41771f119555\",\"descriptor\":\"CRI Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"beatriz.bogantes@concentrix.com\"},\"first_name\":\"Bogantes, Beatriz\"},\"categories\":[{\"descriptor\":\"CF Application_Product_Platform Support\"}],\"recruiters\":[{\"id\":\"101887442\",\"wid\":\"9ee8274459cf011d909e781ac90f9ba6\",\"descriptor\":\"Beatriz Bogantes (101887442)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JT0348\",\"descriptor\":\"Sr. Application Support Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-383950\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Microsoft-Power-Platform-Engineer-Customer-Service_R1757571\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CRI-Work-at-Home\/Microsoft-Power-Platform-Engineer-Customer-Service_R1757571\/apply\",\"job_requisition_id\":\"R1757571\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"guadalupe.rojas@concentrix.com\"},\"first_name\":\"Guadalupe Rojas Vaca (102010524)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1757571\",\"wid\":\"1243fcbd187e1026263d1d2e665e0000\",\"descriptor\":\"Microsoft Power Platform Engineer Customer Service\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"863\",\"campaign_id\":\"24387\",\"campaign_title\":\"Professional I, Payroll R1757554\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr. Payroll Specialist\",\"street\":\"USA FL Work-at-Home\",\"address\":\"USA FL Work-at-Home\",\"city\":\"USA\",\"state\":\"Florida\",\"postal_code\":\"32301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"The Sr. Payroll Specialist plays a critical role in delivering accurate, timely, and compliant payroll for employees across the United States and Canada. In this role, you will serve as a trusted Workday Payroll subject matter expert, supporting end-to-end payroll operations, compliance, audits, reporting, system enhancements, and process improvements. This is an exciting opportunity for a payroll professional who thrives in a fast-paced, high-impact environment and enjoys solving complex payroll challenges while partnering across functions to improve processes and drive operational excellence.\",\"long_description\":\"<p><b>What you will do in this role<\/b><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><ul><li><p>Process end-to-end bi-weekly and off-cycle payrolls\u00a0for U.S. and Canadian employees, including hourly and salaried populations<\/p><\/li><li><p>Review and validate payroll inputs such as time records, salary changes, new hires, terminations, leaves of absence, deductions, garnishments, and manual adjustments<\/p><\/li><li><p>Support payroll activities involving regular pay, overtime, shift differentials, bonuses, commissions, severance, retroactive pay, equity-related compensation, and other special payments<\/p><\/li><li><p>Review payroll totals and support accurate hand-off to Treasury and Accounting<\/p><\/li><li><p>Ensure payroll data is prepared, validated, and transmitted accurately and on time to internal partners and external payroll providers<\/p><\/li><li><p>Support manual checks, voids, stop payments, reversals, and reissues as needed<\/p><\/li><li><p>Ensure compliance with applicable U.S. federal, state, and local payroll laws\u00a0as well as Canadian federal and provincial payroll legislation<\/p><\/li><li><p>Support payroll compliance activities related to tax withholding, garnishments, third-party remittances, pension and benefit deductions, and wage and hour requirements including FLSA<\/p><\/li><li><p>Stay current on legislative and regulatory changes impacting payroll in the U.S. and Canada and help implement required process or system updates<\/p><\/li><li><p>Support year-end payroll activities, including reporting and filings such as W-2s, W-2Cs, T4s, T4A, and RL1s,\u00a0where applicable<\/p><\/li><li><p>Perform pre-payroll and post-payroll audits to validate payroll results, deductions, tax treatment, and gross-to-net accuracy<\/p><\/li><li><p>Investigate payroll variances, identify root causes, and resolve discrepancies before payroll finalization and financial close<\/p><\/li><li><p>Serve as a Workday Payroll SME\u00a0for North American payroll operations, supporting system integrity, testing, validation, and payroll-related changes<\/p><\/li><li><p>Partner with HRIS, Tax, Finance, and vendors on system enhancements, upgrades, integrations, issue resolution, and testing cycles<\/p><\/li><li><p>Run standard and ad hoc payroll reports in Workday and help ensure data accuracy across payroll, timekeeping, and related interfaces<\/p><\/li><li><p>Support payroll processing for equity-based compensation\u00a0transactions, including restricted stock, stock options, and employee stock purchase plan activity<\/p><\/li><li><p>Respond to payroll escalations with professionalism, accuracy, and urgency while communicating clearly with stakeholders<\/p><\/li><li><p>Help identify trends in payroll tickets, recurring issues, control gaps, and opportunities for automation and process improvement<\/p><\/li><li><p>Participate in maintaining and updating payroll documentation, standard operating procedures, training materials, and process guides<\/p><\/li><li><p>Provide guidance, knowledge sharing, and training to peers, junior team members, and new hires on U.S. and Canadian Workday payroll processes<\/p><\/li><\/ul><p><\/p><p><b>Your qualifications<\/b><\/p><p>Concentrix is a great match if you:<\/p><ul><li><p>Have 4\u20135&#43; years of progressive Canadian and US payroll experience\u00a0in a large, multi-state and multi-provincial environment<\/p><\/li><li><p>Have demonstrated experience processing payroll for both the United States and Canada<\/p><\/li><li><p>Bring strong hands-on experience with Workday Payroll which is a requirement for the role<\/p><\/li><li><p>Have experience managing complex payroll scenarios involving taxes, garnishments, deductions, audits, reconciliations, and year-end processing<\/p><\/li><li><p>Have a strong understanding\u00a0of U.S. federal, state, and local payroll requirements and Canadian federal and provincial payroll legislation<\/p><\/li><li><p>Can manage multiple priorities and complex payroll issues with a high level of accuracy and accountability<\/p><\/li><li><p>Are comfortable working both collaboratively in a team environment and independently with minimal supervision<\/p><\/li><li><p>Have advanced Microsoft Excel\u00a0skills, including formulas, lookups, pivot tables, macros, data validation, and reconciliation analysis<\/p><\/li><li><p>Can clearly and effectively train others on payroll processes and develop SOPs, job aids, process documentation, and training materials<\/p><\/li><li><p>Communicate effectively across teams and are confident partnering with HR, Finance, Accounting, Treasury, Tax, HRIS, Shared Services, and external vendors<\/p><\/li><\/ul><p><\/p><p><b>It will be a plus if you:\u00a0<\/b><\/p><ul><li><p>Hold a CPP, FCP or PCP certification<\/p><\/li><li><p>Have a bachelor\u2019s degree\u00a0in Accounting, Finance, Human Resources, Business, or a related field<\/p><\/li><li><p>Have experience with ADP Smart Compliance\u00a0and related support tools<\/p><\/li><li><p>Bring experience supporting payroll-related system enhancements, integrations, and testing cycles<\/p><\/li><li><p>Have exposure to equity-based compensation payroll processing in Workday<\/p><\/li><li><p>The base salary range for this position is <span><span>$72,000 - $85,000 USD<\/span><\/span> plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement savings plan, paid time off and holidays and paid learning days.<\/p><p>The deadline to apply for this position is September 2, 2026. This position is for an existing, immediate vacancy. We are currently\u00a0seeking\u00a0to fill this role with an individual who can start as soon as possible.\u00a0<\/p><\/li><\/ul><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1757554\",\"location\":\"USA, Florida\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-08-20T22:05:45.530+08:00\",\"created_at\":\"2026-08-20T22:04:43.543+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDM4Nw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-FL-Work-at-Home\/Sr-Payroll-Specialist_R1757554\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Payroll\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"USA\",\"state\":\"Florida\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"32301\",\"primary_location\":{\"id\":\"US-WAH-FLORI-00\",\"wid\":\"b67da9176e3d1062f9df5ef73bd5bf01\",\"descriptor\":\"USA FL Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"meghna.phillips@concentrix.com\"},\"first_name\":\"Phillips, Meghna\"},\"categories\":[{\"descriptor\":\"CF Payroll\"}],\"recruiters\":[{\"id\":\"1037713\",\"wid\":\"f6358e3b3d6d015565925440ff189a85\",\"descriptor\":\"Meghna Phillips (1037713)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0821\",\"descriptor\":\"Professional I, Payroll\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-383865\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-FL-Work-at-Home\/Sr-Payroll-Specialist_R1757554\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-FL-Work-at-Home\/Sr-Payroll-Specialist_R1757554\/apply\",\"job_requisition_id\":\"R1757554\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"brenda.heatwole@concentrix.com\"},\"first_name\":\"Brenda Burroughs (300104795)\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1757554\",\"wid\":\"57fa9b857221102623cb755167be0000\",\"descriptor\":\"Sr. Payroll Specialist\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-15\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null},{\"id\":\"864\",\"campaign_id\":\"24360\",\"campaign_title\":\"Associate Manager, Program Management (TCF) R1755914\",\"campaign_type\":\"job_application\",\"job_title\":\"Associate Project Manager, Risk and Compliance Advisory\",\"street\":\"FRA Paris - 3 rue d'Heliopolis-KYC\",\"address\":\"FRA Paris - 3 rue d'Heliopolis-KYC\",\"city\":\"Paris\",\"state\":null,\"postal_code\":\"75017\",\"region\":null,\"country\":\"France\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>The Associate Technical Project Manager supports the planning, coordination, and delivery of technology-enabled transformation initiatives across Financial Crime Compliance (FCC), Fraud Prevention, AML, KYC, Sanctions, Analytics, and AI solutions. In this role, you will partner with project managers, consultants, solution architects, technical teams, and client stakeholders to help drive successful implementation outcomes. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><\/p><p>As a Telecom Support Engineer, you will play a critical role in supporting the availability, performance, and integrity of the Concentrix Voice Network and Genesys Cloud environment. This role is ideal for a technically strong, solution-oriented professional who thrives in fast-paced contact center environments and brings deep expertise in cloud telephony, troubleshooting, and platform integrations. 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This role ensures rapid response, effective coordination with technical teams from various platforms globally, timely communication, and swift resolution of critical incidents while minimizing business disruption and preventing recurrence.\",\"long_description\":\"<p><b>Incident Analyst \u2013 El Salvador (Hybrid) <\/b><\/p><p><\/p><p>We&#39;re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<\/p><p><\/p><p>The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p><p><\/p><p>In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<\/p><p><\/p><p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<\/p><p><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p><p><\/p><p>Are you a high-energy technical troubleshooter who thrives under pressure? We are seeking an <b>Incident Analyst<\/b> with at least 3 years of hands-on experience to own end-to-end recovery for critical, business-impacting outages (P1\/P2). In this high-visibility role, you will lead global technical recovery bridges, drive cross-functional alignment, and minimize operational downtime across complex enterprise IT and BPO call center infrastructures. 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BV01\",\"long_description\":\"<div><div><div><p><\/p><p><b>Experimenta una carrera que redefine reglas del juego\u00a0\u00a0<\/b><\/p><p><\/p><p>\u00bfListo para dar el siguiente gran paso? Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas -las que utilizas d\u00eda a d\u00eda- a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.\u00a0\u00a0<\/p><p>Si buscas crecer, como <b>Asesor de Servicio al Cliente en Barcelona (presencial), <\/b>formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en tecnolog\u00eda, finanzas, viajes, moda, sanidad y mucho m\u00e1s.\u00a0\u00a0<\/p><p><\/p><p><b>Crecimiento profesional y desarrollo personal\u00a0<\/b><\/p><p><b>\u00a0<\/b><\/p><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1 para triunfar.\u00a0\u00a0<\/p><p><\/p><p><b>Lo que har\u00e1s en este puesto\u00a0\u00a0<\/b><\/p><p><\/p><p>En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta.\u00a0\u00a0<\/p><p><\/p><p><b>Como Asesor de Servicio al Cliente<\/b> en nuestro equipo, deber\u00e1s:\u00a0\u00a0<\/p><p><\/p><p>- Traspasar las llamadas y los registros a las diferentes \u00e1reas \u00a0<\/p><p>- Tramitar la venta del veh\u00edculo usado \u00a0<\/p><p>- Enviar contratos al cliente final \u00a0<\/p><p>- Atender dudas y consultas relativas al servicio y producto \u00a0<\/p><p>- Brindar atenci\u00f3n multicanal, tel\u00e9fono e email \u00a0<\/p><p>- Utilizar sistema operativo Windows \u00a0<\/p><p>- Utilizar del pack office \u00a0<\/p><p>- Utilizar de las herramientas del cliente\u00a0<\/p><p><\/p><p><b>Tus competencias\u00a0\u00a0<\/b><\/p><p><\/p><p>Acogemos con los brazos abiertos a quienes cambian las reglas del juego, personas de or\u00edgenes diversos, curiosas y dispuestas a aprender. Tu talento natural para ayudar a los dem\u00e1s e ir un paso m\u00e1s all\u00e1 del WOW para nuestros clientes encajar\u00e1 perfectamente con lo que hacemos y lo que somos.\u00a0\u00a0<\/p><p><\/p><p>Formaremos un buen equipo si t\u00fa tienes:\u00a0\u00a0<\/p><p><\/p><p>- Tienes un nivel\u00a0 biling\u00fce de castellano y catal\u00e1n\u00a0 y nivel avanzado de ingl\u00e9s<\/p><p>- Cuentas con conocimientos avanzados de ofim\u00e1tica (Excel) \u00a0<\/p><p>- Cuentas con mecanograf\u00eda valorable \u00a0<\/p><p>- Tienes excelentes habilidades de comunicaci\u00f3n oral y escrita \u00a0<\/p><p>- Tienes experiencia previa en \u00e1mbito administrativo y atenci\u00f3n a contacto con clientes \u00a0<\/p><p>- Eres una persona din\u00e1mica, responsable, con iniciativa y dispuesta a trabajar en equipo \u00a0<\/p><p>\u00a0\u00a0<\/p><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Si crees que no cumples con todos los requisitos de la descripci\u00f3n del puesto, te animamos a que presentes tu candidatura. Haremos todo lo posible por encontrar el puesto adecuado para ti, ya sea \u00e9ste o un puesto futuro.\u00a0\u00a0<\/p><p><\/p><p><b>Lo que ofrecemos\u00a0\u00a0<\/b><\/p><p><\/p><p>Desafiamos las convenciones para ofrecer resultados inimaginables creando experiencias de cliente que superan el WOW. Por eso, invertimos significativamente en nuestro personal, infraestructura y capacidades para garantizar el \u00e9xito a largo plazo de nuestros equipos, nuestros clientes y de TI.\u00a0\u00a0<\/p><p><\/p><p>En este puesto, ofrecemos beneficios que te ayudaran a apoyar tu estilo de vida \u00fanico:<b>\u00a0\u00a0<\/b><\/p><p><\/p><p>- Contrato indefinido de 39h con horario de lunes a jueves de 8:30 a 17:30, viernes de 8:00 a 15:00 \u00a0<\/p><p>- Rango salarial 18.052 euros brutos &#43; bonus hasta 960\u20ac bruto al a\u00f1o \u00a0<\/p><p>- Excelente ubicaci\u00f3n de la oficina en la ciudad de Barcelona \u00a0<\/p><p>- Formaci\u00f3n completa y remunerada, sobre la empresa y el proyecto en el que trabajar\u00e1s \u00a0<\/p><p>- Programa de desarrollo profesional y cursos especializados \u00a0<\/p><p><\/p><p><b>Experimenta tu mejor versi\u00f3n\u00a0<\/b><\/p><p><b>\u00a0<\/b><\/p><p>En Concentrix, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes y sus clientes prosperan.\u00a0\u00a0<\/p><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. Aplica hoy mismo y descubre por qu\u00e9 m\u00e1s de 440.000 game-changers alrededor del mundo consideran a Concentrix su \u00abempleador preferido\u00bb.\u00a0\u00a0<\/p><p><\/p><p><b>Ofrecemos igualdad de oportunidades de empleo\u00a0\u00a0\u00a0<\/b><\/p><p><\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. 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activities<\/span><\/span><\/span><\/span><\/li><li><span><span><span>\u00a0<\/span><\/span><\/span><\/li><\/ul><p><span><span><span>\u00a0<\/span><\/span><\/span><\/p>\",\"ats_external_id\":\"R1755464\",\"location\":\"Yogyakarta, Jawa Tengah\",\"job_type\":\"full_time\",\"salary\":\"50000000\",\"salary_type\":\"monthly\",\"salary_currency\":\"IDR\",\"updated_at\":\"2026-08-28T12:06:29.032+08:00\",\"created_at\":\"2026-08-20T16:04:21.424+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNDMzNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IDN-Yogyakarta-Lippo-Mall-Floors-1--6\/Sr-Manager--Operations_R1755464\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact 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Center\"}],\"recruiters\":[{\"id\":\"101710834\",\"wid\":\"5e50ab529a0501363ee73879c1387a2f\",\"descriptor\":\"Agus Anggoro Putro (101710834)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0603\",\"descriptor\":\"Sr. Manager, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-384858\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IDN-Yogyakarta-Lippo-Mall-Floors-1--6\/Sr-Manager--Operations_R1755464\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IDN-Yogyakarta-Lippo-Mall-Floors-1--6\/Sr-Manager--Operations_R1755464\/apply\",\"job_requisition_id\":\"R1755464\"}],\"organizations\":[{\"wid\":\"9486d7dfa086101964115ce260790000\",\"descriptor\":\"W0ZKE7 Shein\",\"reference_id\":\"W0ZKE7\",\"custom_reference_id\":\"W0ZKE7\",\"company_reference_id\":null},{\"wid\":\"0a3affbabcd8101963cd5a1a73f80000\",\"descriptor\":\"11072 - Shein - 980002360\",\"reference_id\":\"980002360\",\"custom_reference_id\":\"980002360\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801ecc10dd4183c06f7bd\",\"descriptor\":\"COGS (SITE) Senior Operations Manager Direct\",\"reference_id\":\"SENOPSMGMT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"740544c0a47f01e4ef281377c10f9639\",\"descriptor\":\"PT Concentrix Services Indonesia\",\"reference_id\":\"CNSID\",\"custom_reference_id\":null,\"company_reference_id\":\"CNSID\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"shailesh.nandanwar@concentrix.com\"},\"first_name\":\"Shailesh Nandanwar (101627687)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1755464\",\"wid\":\"89644dc6e8fc10260fee745ba1150000\",\"descriptor\":\"Sr. Manager, Operations\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_7\",\"wid\":\"0227dc387a0901601ddf81d4e0652a34\",\"descriptor\":\"Grade 7\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null}]}<\/script><script type=\"text\/javascript\">const jobsData = JSON.parse(document.getElementById(\"jobsData\").textContent);<\/script>            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-986f451 e-flex e-con-boxed e-con e-parent\" data-id=\"986f451\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8167406 elementor-widget elementor-widget-text-editor\" data-id=\"8167406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6>F\u0103 cuno\u0219tin\u021b\u0103 cu inovatorii no\u0219tri<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56f5ab3 elementor-widget elementor-widget-text-editor\" data-id=\"56f5ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Iat\u0103 cum este cu adev\u0103rat via\u021ba cu noi<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d8876 elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"65d8876\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:56,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t<style id=\"loop-56\">.elementor-56 .elementor-element.elementor-element-3b5eb67{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;}.elementor-56 .elementor-element.elementor-element-194baf3{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-56 .elementor-element.elementor-element-3a3ba00 img{border-radius:35px 35px 0px 0px;}.elementor-56 .elementor-element.elementor-element-5d02317{--display:flex;--border-radius:0px 0px 35px 35px;--padding-top:30px;--padding-bottom:30px;--padding-left:30px;--padding-right:30px;}.elementor-56 .elementor-element.elementor-element-5d02317:not(.elementor-motion-effects-element-type-background), .elementor-56 .elementor-element.elementor-element-5d02317 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F1F1F1;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-56 .elementor-element.elementor-element-45b647f{font-family:\"Montserrat\", Sans-serif;font-weight:600;color:var( --e-global-color-8adaa76 );}.elementor-widget-theme-post-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"56\" class=\"elementor elementor-56 swiper-slide e-loop-item e-loop-item-606 post-606 game-changers type-game-changers status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3b5eb67 e-flex e-con-boxed e-con e-parent\" data-id=\"3b5eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal.webp\" class=\"attachment-large size-large wp-image-605\" alt=\"Bilal, Manager Opera\u021biuni (Turcia)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBilal, Manager Opera\u021biuni (Turcia)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>Am \u00eenceput s\u0103 lucrez la compania noastr\u0103 ca reprezentant al clien\u021bilor \u00een februarie 2021. \u00cen acela\u0219i an, am primit prima mea promovare ca Asistent Specialist \u00een Calitate. \u00cen 2022, am devenit lider de echip\u0103, \u00een 2023 Manager Opera\u021biuni, iar \u00een 2024 am fost promovat la Manager Senior Opera\u021biuni. Motivul pentru care \u00eemp\u0103rt\u0103\u0219esc aceast\u0103 c\u0103l\u0103torie profesional\u0103 este pentru a eviden\u021bia oportunit\u0103\u021bile unice de carier\u0103 pe care compania noastr\u0103 le ofer\u0103. Cu sprijinul continuu al managerului meu, am avut ocazia s\u0103 m\u0103 dezvolt at\u00e2t profesional, c\u00e2t \u0219i personal.    <\/p>\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"56\" class=\"elementor elementor-56 swiper-slide e-loop-item e-loop-item-640 post-640 game-changers type-game-changers status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3b5eb67 e-flex e-con-boxed e-con e-parent\" data-id=\"3b5eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen.webp\" class=\"attachment-large size-large wp-image-639\" alt=\"Nisreen, Consilier de Moderare a Con\u021binutului (Iordania)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tNisreen, Consilier de Moderare a Con\u021binutului (Iordania)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>Pe parcursul timpului petrecut la Concentrix, mi-am perfec\u021bionat abilit\u0103\u021bile analitice \u0219i de rezolvare a problemelor, permi\u021b\u00e2ndu-mi s\u0103 gestionez sarcini complexe de moderare a con\u021binutului cu mare eficien\u021b\u0103. Abilit\u0103\u021bile mele de comunicare s-au dezvoltat \u0219i ele, permi\u021b\u00e2ndu-mi s\u0103 colaborez mai eficient cu echipa mea \u0219i s\u0103 ofer feedback mai clar. \u00cen plus, am dezvoltat o aten\u021bie deosebit\u0103 la detalii, asigur\u00e2ndu-m\u0103 c\u0103 con\u021binutul nostru \u00eendepline\u0219te cele mai \u00eenalte standarde de acurate\u021be \u0219i calitate.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"56\" class=\"elementor elementor-56 swiper-slide e-loop-item e-loop-item-674 post-674 game-changers type-game-changers status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3b5eb67 e-flex e-con-boxed e-con e-parent\" data-id=\"3b5eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas.webp\" class=\"attachment-large size-large wp-image-673\" alt=\"Eneas, Lider de Echipa (Brazilia)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEneas, Lider de Echipa (Brazilia)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>Pentru mine, s\u0103 lucrez la Concentrix este foarte satisf\u0103c\u0103tor. Este locul \u00een care m-am dezvoltat ca profesionist, cre\u00e2nd o carier\u0103 \u00een care deja am crescut de trei ori \u0219i simt c\u0103 pot cre\u0219te mai mult. Crede \u00een poten\u021bialul t\u0103u \u0219i urm\u0103re\u0219te-\u021bi obiectivele, pentru c\u0103 aici po\u021bi cre\u0219te. \u00cemi place s\u0103 lucrez la Concentrix. Un cuv\u00e2nt care define\u0219te Concentrix este oportunitate.    <\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8482cc elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f8482cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/jobs.concentrix.com\/ro\/benefits\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">De ce s\u0103 te al\u0103turi companiei Concentrix<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Joburi pentru&nbsp;p\u0103rin\u021bipentru&nbsp;studen\u021bide&nbsp;acas\u0103 \u00een&nbsp;str\u0103in\u0103tate pentru&nbsp;lideri pentru&nbsp;exploratori pentru&nbsp;toat\u0103&nbsp;lumea LocationAll CountriesAlbaniaAlgeriaArgentinaAustraliaAustriaBelgiumBeninBosnia and HerzegovinaBrazilBulgariaCanadaChinaColombiaCosta RicaCura\u00e7aoCzechiaC\u00f4te d&#039;IvoireDenmarkDominican RepublicEgyptEl SalvadorEstoniaFinlandFranceGeorgiaGermanyGhanaGreeceGuatemalaHondurasHungaryIndiaIndonesiaIrelandIsraelItalyJamaicaJapanJordanKorea (Republic of)KosovoLatviaLithuaniaNorth MacedoniaMadagascarMalaysiaMexicoMoroccoNetherlandsNew ZealandNicaraguaPeruPhilippinesPolandPortugalRomaniaSaudi ArabiaSenegalSerbiaSingaporeSlovakiaSouth AfricaSpainSurinameSwedenSwitzerlandThailandTunisiaT\u00fcrkiyeUnited Arab EmiratesUnited KingdomUnited StatesVietnam NOTICE: recruitment fraud alertUnderstanding our recruiting process is essential to protecting yourself from online recruiting scams, which are on the rise. Please take a moment to review our recruiting process, common [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":211,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-902","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Work with Concentrix - Game Changing Customer Support Jobs<\/title>\n<meta name=\"description\" content=\"Are you looking for a job in customer support and contact? 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