Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
Daily team huddles and work allocation
Monitor productivity and SLA/KPI performance daily / monthly
Support in production as required
QC of team member’s work on a sample basis
Resolve team queries and provide coaching
Daily and weekly status updates to client on email and calls
Regular training and SOP documentation with the team
Monthly performance management of team members
Liaise with different client stakeholders as required
Encourage team and self to participate in soft skills training
Create a healthy and motivating team environment
Key skills & knowledge:
Ability to manage a team of 8 – 10 team members
GL Accounting, AP/AR
Reconciliation of vendor and customer balances
Month close, Accruals
Experience of vendor payments will be helpful but not mandatory
Should understand SLA and Volume Management
Internal and Client governance
Able to handle escalations
Analytical skills
Training and SOP documentation
Educational Qualification:
Graduate / post-graduate
Disclaimer:
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
