Job Title:
Project Manager II
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
Dynamic Project Manager who understands the outsourcing industry, can balance strategic vision and thought leadership with execution excellence. The incumbent has to bring extraordinary focus and expertise on customer-centricity, delivering noiseless transitions and contributing in organization’s growth.
Accountable for the success of assigned complex transition/ transformation projects. He/ she is responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools to ensure timely project closures, well within the budget with high customer satisfaction.
- To handle end to end complex transition / ramp up / transformation projects of new and existing accounts and manage the project scope and schedule.
- To formulate, design, construct proposal, cost case, present transition solution internally/ externally, and construct transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team
- To be the single point of contact with the client, the implementation team & senior management to provide 360 degrees view of transition management.
- To ensure all possible risks that can adversely impact project timelines are highlighted, timely & mitigation plans are in place.
- Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures.
- Lead and execute structured governance with key workstreams involved in transition implementation.
- Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process/ work stream project plan.
- Follow transition toolkit & strive for continuous improvement in the toolkit documentation.
- High Impact Internal projects undertaken (if any) -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback.
- Extensive Presales support to solution
- Develop good working relationships with Clients, Within and Cross - BU first lines and BU resources, shared services (IT/ Finance/ solutions/ contracts / hiring / training etc), works with the finance analyst in ensuring that the project is within budget.
Key skills & knowledge:
- 10+ years in the BPO/ Outsourcing space with at least 5 years in Transition and Project Management with experience of managing Complex Transition/ Transformation projects.
- Well versed with project and program management (initiation, monitoring, stakeholders’ management, quality, engineering oversight, financials, risks/issues).
- Good communication, presentation, collaboration, negotiation skills.
- Lead Teams in a Matrixed Environment, Manage Delegation of Tasks/Responsibilities & Support Teamwork & Collaboration through the use of Various Leadership Styles
- Apply Knowledge of Business Processes, Business Process Outsourcing Delivery, Solutions Portfolio
- Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.
- Ability to prepare clear and comprehensive reports.
- Ability to make sound decisions in a manner consistent with essential job functions.
- Ability to work independently with minimal supervision.
- Experience of managing large complex program with multiple sub-projects.
- Have an eye for detail.
Educational Qualification:
- MBA/PG degree preferred.
- PMP certification preferred.
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurgaon -Bld 14 IT SEZ Unit 1, 5, 6, 17 Fl
Language Requirements:
Time Type:
Full time
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