Job Title:

Renewal Support Specialist

Job Description

Strong communicating Data Analyst with qualified analytic capabilities and advanced excel skills (Macros now not required), Preferably 2 years of business experience and at least some CRM (preferably Salesforce experience). No degree requirement in US and Costa Rica,

Improve Partner behavior on Intent Capture (NEW vs. RENEW)

Improve Organic Renewals through CCW-R and SUB UI through partner enablement.

Support Partners to identify the right renewal reference during Quoting.

Validating ATRs, Renewal References, and requesting correction of invalid data

Create Quotes & attach Quotes to Opty’s

Notifying Renewal Managers when CCW-R/SUB-UI were not used for renewals by Partners.

Support top iACV and attrition deals.

Minimum Requirements: (“Must have” Qualifications)

1. BA/BS degree

2. 2+ years of business experience
3. Excel Skills with Pivot Tables, vLook Ups, and Macros
4. Strong communication skills

Desired Skills/Qualifications/System Experience requirements: (“Nice to have Qualifications”)

NOTE: If you require specific years of experience for the Qualifications, please outline accordingly)
1. Critical thinker. Analyze and decompose complex problems and finds the correct solution for each situation.

2. Excellent communication skills. From verbal communication with stakeholders to leveraging data and metrics to highlight opportunities and influence change.

3. Highly analytical. Deeply familiar with various analytic tools and can interpret sizeable raw data sets; conduct data analysis and audits.

4. Can operationally execute. Knows how to use available tools to download and analyze data. Is highly organized with strong project/time management skills.
5. Knowledge of services business

6. Knowledge of Cisco products and services (desired)

#ConcentrixCatalyst

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

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