Customer Service Advisor

Job Title:

Customer Service Advisor

Job Description

Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!

Wanting a change heading into the New Year?

Feel good about the work you do by representing a government department and delivering exceptional customer experiences. At Concentrix, we have exciting fixed-term opportunities for passionate individuals ready to make a real impact—join our diverse and dedicated team today!

About Concentrix

Concentrix is a human-centered company with over 2,000 clients, including 155+ Fortune Global 500 brands. Our ambitious team thrives on solving complex problems and creating game-changing experiences for customers.

With operations in 70+ countries across 6 continents and the ability to communicate in over 150 spoken languages, we are a leader in delivering customer experiences for brands around the globe.

We believe that our people are our greatest asset, and we’re proud to invest in their future by providing career development and opportunities for growth. Most of our management is promoted from within, fostering a culture built on integrity and collaboration.

About the Role

As a Customer Service Officer, you will be the frontline representative for a government department. Your main responsibilities will include:

• Handling both general and complex inquiries with professionalism and efficiency.

• Leveraging your excellent communication and problem-solving skills to address customer needs.

• Utilising active listening and attention to detail to troubleshoot or resolve all inquiries.

• Demonstrating the highest level of customer service, ensuring customer satisfaction and trust.

Key Role Details:

• Hourly Rate: $27.77 + Super

• Monthly Incentives: Up to $480

• Full-Time: 38 hours per week

• Part-Time: 4-day work week! Minimum 30 hours

• Start Dates: November 2024 and January 2025

• Paid Training: Full-time training provided

• Schedule: Monday to Friday rotating roster of 7 AM - 6 PM. No weekends!

• Location: Centrally located in the heart of Brisbane, 100 metres from Central Station

Who Are You?

You believe quality customer service is paramount. While no call center experience is necessary, having customer service skills is a must!

• Must be an Australian Citizen and at least 18 years of age.

• Eager to work towards goals and targets.

• Confident in using computers and various systems.

• Passionate about customer service.

• Keen to learn new skills and refine existing ones.

• Excellent verbal and written communication skills.

What’s In It for You?

• Career stability with permanent opportunities in a global company known for its employee growth.

• Engaging and comprehensive paid training to ensure you thrive in your role.

• An inclusive work environment that values your individuality as a team member.

• Fantastic onsite amenities including a Chill Out Zone, PlayStation, and free barista-style coffee.

If you're excited to join a company that believes in investing in its employees and fostering outstanding customer journeys while making a difference in the community, apply now!

Concentrix is an equal opportunity employer. We are committed to equal employment opportunities for all candidates in a workplace free from discrimination and harassment.

Eligibility to work: Only applicants who are legally authorized to work in the relevant country will be considered for this position.

Location:

AUS Brisbane - 288 Edward St, Lvl 27

Language Requirements:

Time Type:

Full time

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