Customer Service/ Technical Support Advisor - Egypt

Job Title:

Customer Service/ Technical Support Advisor - Egypt

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.

Are you a Bilingual?

Do you have a good knowledge of English and speak one of these languages:

German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish

Then you could be perfect for our bilingual roles! 

As a result of our incredible growth, we’re looking for Bilingual speakers to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world’s biggest and most well-known brands. 

We have multiple amazing sites in Cairo-Smart Village, 6th October City.  where we offer exciting opportunities in the areas of Customer Care, Technical Support, and Travel Advisor.

Customer Care Opportunities: 
Our Customer Care teams are responsible for providing exceptional customer experiences via various channels – this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers. 

 
Travel Advisor Opportunities:

Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have.

Technical Support Opportunities:

Our Technical Support advisors help clients resolve any technical issues they might have.  If you have a problem-solving mindset and a passion for technology, then this could be the job for you! 

As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience.

Reimagine your career with Concentrix!

 
We offer: 

• Competitive remuneration with Reward and Recognition programs
• Comprehensive initial training and onboarding 
• Constant support from your colleagues with coaching and mentoring opportunities 
• Professional Development and Career Navigation programs to map out the steps in your development; 
• Health and Wellbeing initiatives; 
• Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more. 

Apply now and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you! 

About us: 

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. 

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic. 

 
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more!

Location:

EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:

English

Time Type:

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