Group Manager

Job Title:

Group Manager

Job Description

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Remote

The successful candidate will quickly become a Subject Matter expert in this ecosystem*.

Program Context & Intent: Quickly developing a deep understanding variety of the Global Partner incentive programs (Campaigns, Custom Deals, Frameworks).

Owning Delivery up to, or above OKRs/KPIs: ensuring high quality delivery across process, core metrics*, governance and audit readiness across their span of control within the larger ecosystem

• Process Optimization & Governance: Focused primarily on E2E process, maximizing efficiency/decreasing risk
• Intake & Design Support
• Incentive Program Creation, Launch, Run (*Accruals, *Payments, *Statements, *Partner Query Management)

Team Leadership & Management: directly supporting program delivery, workload balancing, and skill/career development for ~8-12 team members (as part of a larger 25 – 35 person team/program), and will consistently drive accountability and a continuous improvement mindset to empower team members as well as the overall program’s ability to scale

Program Management: In addition to the above, partnering closely with the following:

• Internal Leads teams: to support the overall growth/optimization of the program and 30+ person program when/where relevant; Identifying and unpacking opportunities for cross-team collaboration to drive further efficiencies, reduction in risk, etc.
• Core team of 6-7 Data & Analytics team members that support the program and the campaign managers on individual campaigns

Client Management: Own the relationship across client leads aligned with the role’s span of control, building trust and deep relationships with clients quickly, ensuring we are meeting both client and partner requirements, expectations, and goals throughout the project lifecycle across the team.

Leadership support for Role

• This role will report to, and is supported directly by the Assoc. Director of the Marketing Solution Group PMO (~35 team members); who will partner closely with this person in the day-to-day management of the overall program – focused on their span of control.
• This role will also support, and be supported by, overall Account/Owner Director – also directly involved in the day-to-day operations of the team.

Qualifications

•     A background in finance and data reporting is required, with a proven history of providing data insights

•     8-12+ years of project/program management experience

•     5-10+ years of proven history of direct-to-client communications and excellent communication skills (presentation, written, and verbal)

•     5-10+ years of consulting/agency experience

•     3-5+ years working for, or supporting, Microsoft projects/programs

•     3-5+ years of people management experience

•     Strong customer service-oriented skills

•     Advance Excel (including pivot tables, vlookups etc) with the ability to derive insights and recommendations from your analysis

•     Knowledge of SQL, Power BI, Data systems and workflows a plus

•     Microsoft office suite, project management (these may not be technical), agile methodologies.

•     Demonstrated continuous improvement mindset

•     Demonstrated governance creation, implementation, tracking/reporting, & optimization capabilities

•     Demonstrated change management capabilities

•     PMP, SAFe and Scrum Master are a plus

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

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