Customer Service Advisor

Customer Service Advisor, Permanent – On site 

Experience the power of a game-changing career 

Are you passionate about helping others and have a knack for communicating and problem-solving? If you’re tech-savvy and thrive on efficiency then this could be your calling! 

We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players, and go-getters to join us at our buzzing Falkirk! 

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

• A salary of £23,878.40 per year 

• 40 Hour, permanent contract with 28 days paid holiday per year 

• Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals.  

• Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel 

• A furry friend perk – a subscription to Tails.com for your beloved canine companion 

• Wellbeing support through free access to services that enhance your mental and physical health 

• Comprehensive dental plan and priority access to a private GP 

• Refer a Friend incentive earning up to £800 per successful referral PLUS additional incentives monthly! 

Career growth and personal development 

This full time, onsite position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

Responsibilities of the Customer Service Advisor. 

• Receiving inbound calls with our customers and establishing their needs and building rapport 

• Ensuring accurate information, quotes and pricing information to customers 

• Upselling and cross-selling products and services 

Your qualifications 

Concentrix is a great match if you: 

• Are proficient in English (oral and written) 

• Are flexible to work shifts between, 7:45 am – 9 pm from Monday to Friday and 7:45 am – 8 pm on Saturday and Sunday 

• Can commit to 100% training attendance to ensure you are fully prepared for your role. 

• Embrace technology and have proficient computer literacy skills 

• Have the ability to speedily navigate multiple systems effectively 

• Have excellent interpersonal and communication skills 

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. 

What are you waiting for? We can’t wait to meet you! 

Concentrix is an equal opportunity employer 

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.