Customer Experience Specialist with English and Spanish

Job Title:

Customer Experience Specialist with English and Spanish

Job Description

We are growing!

Our newest client is a genuine company producing innovative microdrinks, microteas, microlyte and microenergy drops. Focused on good health and sustainability, you will enjoy being part of this great team! 

Feeling excited? Apply and become our new team member!

Your typical day:

As a Customer Experience Specialist, you will be answering queries by clarifying the customers’ requests via phone, e-mail and social media.

Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods.

It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

What you need to have is:

• Excellent communication skills
• Native level of English, both written and verbal
• Fluency in Spanish, both written and verbal
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office applications)
• Be organized, have decision-making and analytical skills
• Team player with a great attitude
• High school education

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday from 10:00-19:00
• Competitive salary with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Spanish

Time Type:

Full time

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