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We are looking for an enthusiastic Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communications skills in German.
Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in German.
What we offer:
Indefinite contract
Competitive remuneration package (14 Salaries/year)
Achievable monthly performance bonus
Daily meal voucher in Up Hellas Mastercard
Private health insurance + Dental Care
Opportunities for international Career through Concentrix International Mobility program
Employee events
Free gym, well-being activities, and a rooftop cinema with Acropolis views
Enjoy your lunch break at our brand new corporate cafeteria
What you’ll be doing:
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Team Leader/Trainer/Quality Evaluator experience is an advantage
At least 9 months experience within Concentrix or 6 months within the targeted role
BPO or contact center experience is required
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Sales experience
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule
German and English proficiency (C1/C2)
Work model : from the office
Location : Athens
Working hours : rotational shifts between 11 am - 10 pm Monday-Friday
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Concentrix Hellas is an equal-opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.