Join our Finnish Customer Service Team at Reima!

Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Reima is the leading specialist brand in functional children’s wear. Reima was founded in 1944 in Kankaanpää and since then, our mission has been to guarantee kids the freedom to be active in any weather. Values driving our behavior are courage, excellence, integrity, collaboration and joy. Read more about our client on www.company.reima.com.

This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our Estonian offices!

About the role, as a Customer Support Specialist for our Reima client, you will be responsible for

• Bringing great customer service to the customers via primarily email/chat, but also inbound phone calls
• Finding solutions for each individual customer to ensure a positive experience
• Handle Finnish customer cases but also assist English when needed

To do great in this role,

• You must be fluent in Finnish and have a good command of English
• A positive attitude & mindset towards customer service
• Decent technical skills to handle our systems
• Previous experience in customer service or e-commerce is not mandatory, but appreciated!
• Other than that, we'd love for you to be flexible and dynamic addition to our team

To make the most of your time here, we'll offer you this:

• A salary of 1596,50 Euros /Gross
• Bonus up to 100 Euros /Gross (based on performance)
• A job you can do from the comfort of your own home or from our offices
• Paid training from day 1
• Additional health insurance
• Expenses subsidy (phone, internet, parking, sports, etc.) of 60 EUR/net per month
• Supportive and fun coworkers (if we do say so ourselves) with regular company/team activities

Start date: 6th of January, 2026.

Working hours: Office hours, Monday to Friday, from 08:30 - 17:00

Location: Work from home or office (Maakri 19/1, Tallinn & Soola 3, Tartu)

Contract: Permanent, with a 4 month probation period

Our recruitment process consists of a short phone interview, an interview and a reference- and background check. If we turn out to be a match, we'll be happy to make an offer!

Please send your CV in English.