Summary
About Concentrix
Concentrix is an international company present in over 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.
Description
Position Overview :
As a German Language Trainer at Concentrix, you will be responsible for delivering language training programs for our employees. You will ensure the development of advanced language proficiency (minimum C1 level) in German to enhance customer interactions. Your experience as a trainer and in-depth knowledge of the German language will help cultivate a positive learning environment and foster continuous improvement.
Key Responsibilities :
- Develop and deliver high-quality German language training programs tailored to the needs of call center employees and customer service teams.
- Conduct language assessments to determine proficiency levels and customize training materials accordingly.
- Use a variety of teaching methods and materials (online, in-person, interactive exercises, role-playing, etc.) to ensure an engaging learning experience.
- Monitor and evaluate the progress of trainees, providing feedback and support to enhance their language skills.
- Foster a positive and productive learning environment that promotes team engagement and individual growth.
- Collaborate with other trainers, supervisors, and managers to address any language-related challenges in the customer service process.
- Stay up-to-date with best practices and new methodologies for language teaching, ensuring the training program remains effective and relevant.
- Prepare and maintain training documentation, reports, and feedback.
What we offer you :
At Concentrix, we make the development and well-being of our talents a priority. Here are the benefits we offer to recognize your contribution:
- Development opportunities, ethically and fairly
- Opportunities for professional development
- Attractive remuneration including a periodic performance bonus
- Exceptional social benefits:
- Health insurance
- Supplementary pension after one year's service with the company and underwriting
- Catering service at reduced prices
- Gym with dedicated coach on site. Access is free (this benefit applies to sites with a gym).
Requirements :
- Native or near-native proficiency in German (minimum C1 level).
- At least 2 years of experience as a German language trainer or teacher, preferably in a corporate or customer service environment.
- Strong communication skills, both written and spoken, with the ability to explain complex language concepts clearly and effectively.
- Familiarity with e-learning platforms and digital training tools is a plus.
- Knowledge of customer service terminology and call center operations is an advantage.
- Ability to work in a fast-paced, dynamic environment, with flexibility and adaptability to changing needs.
- Strong interpersonal skills, with the ability to build relationships and motivate learners.
- Certification in teaching German as a foreign language (e.g., Goethe Institute, TELC, or similar) is a plus.
