Specialist, Renewal Sales (Non-Native Japanese Speaker)

Summary

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Sales Representative to join our team. Today. The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

Description

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities. 

• Provide accurate weekly/ monthly/ quarterly sales forecast 

• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements  

• Manage external competitive pressures and effectively handle objections to retain customers or win new customers 

• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound 

• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met   

• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience 

• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Requirement

• 2–3 years of experience in a sales-related role (non-IT sales backgrounds are welcome).

• Local Malaysian

• Proficiency in English and Japanese (JLPT N1 or N2 only).

• Prior experience in outbound cold calling is required.

• Proficient in Microsoft Excel, including functions such as VLOOKUP, Pivot Tables, and data analysis.

• Prior success in achievement in individual and/or team sales quota/goals 

• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships   

• Experience working with Salesforce.com or similar CRM strongly preferred