Summary
In this role you will be dealing with inbound queries from existing customers
Description
Are you a friendly and engaging communicator?
At Concentrix, we're looking for people who thrive on connecting with others and asking insightful questions. We provide all the training you need to help customers enhance their digital lives so no experience required!
Join Our Team as a Customer Sales Advisor at Maysfield, Belfast! (Right next door to Lanyon Place Station)
Position Overview:
- Location: On-Site, Belfast
- Salary: £25,480 per annum plus uncapped bonus (avg £500 - £1000 pm) and incentives
- Benefits:
- Competitive hourly rate of £12.25 with benefits to match your expertise.
- Reduce your yearly bills with Employee exclusive discounts on various household products such as broadband (up to 50% off), mobile (up to 50%), TV channels (up to £58pm), including family & friends deals.
- Additional access to a generous employee discount portal, saving up to £1000 annually on groceries, shopping, entertainment, and travel.
- Award-winning company for career growth!
- Fantastic Career Development opportunities and access to our fantastic internal Concentrix University and LinkedIn learning portal
- Wellbeing support through free access to services that enhance mental and physical health.
- Comprehensive dental plan and priority access to a private GP.
- Work with your friend - Refer a Friend Incentive (up to £600)
Key Responsibilities (Upon Completion of Comprehensive Training)
- Connect with customers through inbound calls, understand their needs, and build strong rapport.
- Achieve and exceed sales, productivity, and customer satisfaction targets.
- Continuously improve your sales skills, product knowledge, and knowledge of competitor offers.
- Develop relationships with customers to encourage referrals.
- Provide accurate information, quotes, and pricing to customers.
- Maximize opportunities to retain customers through upselling and cross-selling.
- Adhere to all relevant FSA regulations.
Who We’re Looking For:
- Individuals with excellent interpersonal and communication skills.
- Computer literate, with the ability to navigate multiple systems efficiently.
- Proficient in English, both oral and written.
- Opening hours 7:45 am – 9 pm, Monday to Friday, and 7:45 am – 8 pm on weekends. (work only 3 Sundays in 12 weeks) - 12 week rota in advance to allow you to plan your work life balance.
- Committed to 100% training attendance to ensure full preparation for your role.
Ready to take the next step in your career? We can’t wait to meet you!
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
